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we are both 70 years old and about 90kg each.This is the worst mattress we have purchased in 50 years.
to hard.to hot.no edge support.
you are made to jump through hoops to get a refund.take photos,fill out survey.
the staff are rude and not helpful at all.they take your money quick and they can not tell you how and when you will be contacted for a refund
Purchased in March 2022 at Noa Home Australia for $750.
there was no misunberstanding. and now i have to wait until the end of the month until the mattress is picked up.so god knows how long it will take to gt a refund,and show me where in your terms where...
Read more i have to provide a photo and a survey.i will be also providing bad product reviews on other sites.Hi Mario,
Kindly note that we currently offer free pick-ups on returned mattresses however, these are scheduled based on the charity partner's availability - as promised, your refund will be processed once the mattress is collected.
I have owned this mattress for over three months. It came rolled up in plastic film, inside a box. Taking it out of the packaging it expanded into shape. So far I have found it to be a very comfortable mattress, for any position even when I'm lying on my back. Its quite a firm mattress and after three months I havent noticed any loss of shape.
Hi Benjamin,
Thank you so much for your time and for sharing this feedback!...
Read more We wish you many more restful sleeps on your Noa mattress!Review collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
- 4 reviews
- 2 likes
Quality and very well made bed, great customer service and really wanted to love the bed, it was just too firm for our personal taste but cannot fault Noa in the slightest. We tried hard with the trial, but eventually decided against it for us and the trial process worked well and return was simple and well managed, as was the very swift delivery. I would highly recommend their bed if you like a reasonably firm bed.
Purchased in April 2021 for $1,400.
Hi Ross,
We truly appreciate you taking a moment to share your feedback regarding your shopping experience with Noa Home....
Read more It was a pleasure assisting you, and we're happy to know that our team was able to help ensure a pleasant delivery and return process on your order :)- 2 reviews
Selection and ordering online was easy, slight mix up with delivery but it was Christmas and COVID.. the mattress is bliss, VERY firm which I love, no where near as hot as my old mattress. Recommended to two friends, one has already bought and loves hers, the other will order soon..
Purchased in January 2021 for $1,300.
Hi Greg,
Wow, we're truly humbled by your generous feedback and support....
Read more We couldn't be happier to hear that you're loving your Luxe mattress! We thank you for sharing your thoughts with the ProductReview community and friends. We hope to be able to serve you again in the future :)Review collected in partnership with Noa
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
I was hesitant to get the Noa mattress compared to the Sleep Republic one as I had read in other reviews that it was reasonably firm. Coming from a very soft mattress, I actually found my back was noticeably less sore and I have had great nights sleep from day one. I’m very impressed with the quality of the mattress and the lack of disturbance when moving around is astonishing. I’d definitely buy the mattress again!!
Purchased in January 2021 at Noa Home Australia for $799.
Hi Tom,
Thank you so much for sharing your comments regarding your new Noa mattress....
Read more We're so happy that you're enjoying the quality and comfort offered by the mattress, which has allowed you to feel less sore while sleeping. Wishing you many more restful sleeps :)The reviewer stated that an incentive was offered for this review
Really happy with our new king mattress. Felt the difference with the old one from the very first night. I really like that the mattress it's firmer than our previous ones. I find it comfy and conducive to full nights of sleep.
Definitely recommended.
Purchased in November 2020.
Hi Edoardo,
Amazing to hear :) Thanks for sharing your experience with your new king mattress. Enjoy a better night's sleep and feel free to reach out to our team if there's anything we can do. ...
Read more Cheers, MaggieReview collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
The Luxe mattress was surprisingly firm and supportive considering it was shipped in a box! Very substantial and comfortable, my sleep quality feels immediately improved!! Will be ordering more for other rooms in the future!
Purchased in January 2021 for $1,048.
Hi Jade,
We're so happy to hear that you're enjoying the comfort and support offered by your new Luxe mattress....
Read more We truly appreciate your support and look forward to serving you again in the future :)The reviewer stated that an incentive was offered for this review
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Alright, so after months and months of sleeping in this mattress I have to say it’s a waste of money. Specially if you sleep on your side. It’s hard as a rock, hot and sweaty and you’ll wake up in pain. about to order a mattress topper to remediate the problem. I do not recommend it at all. Wish I had returned in time.
Purchased in December 2019.
Hi Pedro,
Thank you for taking the time to share your comments regarding your Noa mattress....
Read more We're truly sorry to hear that it isn't a good fit for your sleep needs and preferences. We completely understand that our mattresses may not be suitable for all of our customers, which is why we proudly offer our 100-night trial, during which point the mattress can be returned for a full refund, no questions asked. Kindly note that our mattress designs were specifically made for warmer climates, and heat retention may be caused by other factors such as body heat, as well as the material of the mattress protector and / or sheets, to name a few. With regards, MaggieReview collected in partnership with Noa
We got this on sale and expected it to be quite firm after reading reviews, but after sleeping on it for two months now we can confirm it's the best night's sleep we've ever had. We both joke that we can't remember the last time we can recall falling asleep because we're instantly in a deep slumber as soon as we hit the bed! We were swayed by Koala and Sleeping Duck's clever marketing strategies but we're glad we dug deep enough to unearth Noa because those mattresses aren't a match for Noa's superior range and exceptional customer service.
Purchased in April 2020 for $849.
Hi Rachel,
We're truly humbled by your generous and kind feedback....
Read more We can't express how happy we are to learn that you are not only happy with your new Noa mattress, along with the support and comfort it offers to provide you with a great night's sleep, but with your overall experience shopping with us as well. Wishing you many more happy zzz's. Warm wishes, MaggieReview collected in partnership with Noa
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
- 7 reviews
- 1 like
Very Happy with the NOA mattress
It is fairly firm but am happy with that, I now get a good nights sleep and don’t wake up with a sore back. It has not sagged in the time that I have been using it and the quality of
the materials are very good.
Purchased in February 2020.
Hi John,
We're thrilled to learn that you've been resting well on your Noa mattress, and are pleased with the overall quality and comfort provided by our hybrid design :)...
Read more Thanks for sharing! Warm wishes, Maggie- 3 reviews
Reviewed mattress and had reservations given the price. The 100 day return policy provided us with the assurance we were seeking to try it out. After a couple of days we can safely say it’s a very comfortable sleep and so fairly priced. We highly recommend.
Purchased in February 2020 at Online Noa direct for $895.
Hi Dave,
We're so happy to hear that you're happy with your new Noa mattress and the value, quality and comfort it has to offer....
Read more Thank you for taking a moment to share your comments :) Wishing you many happy sleeps! Warm regards, MaggieReview collected in partnership with Noa
The mattress was as stated, on the hard side, which is exactly what both my husband and I wanted.
It took a night or two to adjust to the firmness but we've both had great night's sleeps since and our lower back tightness has gone for the both of us.
Shipping to a rural location was super fast and setup was as simple and quick.
Purchased in January 2020 for $759.
Hi Lia,
We're so happy to hear that you and your husband have been resting well on your new Noah hybrid mattress and enjoyed your overall shopping experience with us! :)...
Read more Wishing you many more restful zzz's. Warm regards, MaggieReview collected in partnership with Noa
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
Had high hopes unboxing this due to good reviews online, but this mattress was disappointing for a couple of reasons:
1. Too firm- nearly gave me bedsores
2. Too hot- low breathability in the topping gave me nightmares
3. Super heavy- broke our bed frame
4. Overpriced for what it is.
5. Advertised as pocket spring but felt basically like a hard foam mattress.
You might like it if you prefer firm mattress. It is not a versatile medium-firm mattress as they advertise... it is like, firm-firm.
The only other upside is that you can't feel your pa...
Purchased in January 2020 for $750.
Hi there,
We're sorry to hear that our hybrid mattress didn't suit your sleeping needs and preferences....
Read more We consider levels of firmness rather subjective as it's experienced differently based on the user's weight, height, sleeping position and even the ambient temperature of the room/home. Our hybrid design incorporates natural (breathable) latex, cooling gel memory foam, and most importantly, pocket springs which enhance airflow; this combination is far better for keeping you cool and comfy in comparison to a foam-only mattress. Our mattress was also specifically designed for warmer climates such as Australia, and less than 1% of our returns are due to heat retention. We understand that our mattress may not be the perfect fit for everyone, which is why we offer our free 100-night trial period. We believe the best way to know if a mattress is right for your is to try it in the comfort of your own home. Thank you for sharing your comments and we hope you find a mattress that's right for you. Regards, MaggieQuestions & Answers
I've been trying to contact Noa to cancel an order that has not yet been processed on their end. It's impossible to be able to reach someone on the phone. I've sent 2 emails and I am finding their history of sub par customer service nerve wracking. How quick are they to call back usually?
Hi Nikita,
Thank you so much for sharing this feedback and we're truly sorry if you had some difficulties getting in touch with us, as our team is currently experiencing a higher than normal volume of inquiries in light of Black Friday....
Read more That being said, we see that our team has been able to receive and process your request, and has provided you with a refund confirmation via email. Please don't hesitate to let us know if there's anything else that we can do to assist you further, it'll be our pleasure!I purchased a Noa lite on 14/9. I’ve been trying to get in touch with customer service to find out about ETA, but every time I call your Australian number, it goes straight to voicemail. You can’t even be placed on hold. Emails so far have gone unanswered as well. Given the appalling service and lack of communication I’m really regretting having made the purchase. Can someone tell me how to get in touch with a person to discuss my order?
Hi there!
Thanks so much for reaching out and we're truly sorry to learn that we've missed you over the phone, as our team is currently experiencing higher than normal call volumes....
Read more Please feel free to provide us with your order number, and we'll be more than happy to send you a quick email with the latest update regarding your order, and options that are available to you at the moment to ensure your complete satisfaction :)Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.
Hi there,
Thank you for your interest in our mattress selection....
Read more We have many customers who use our mattresses with Ikea bed frames. We would simply recommend measuring the inner frame to ensure our mattress will fit properly. Within the mattress industry, products typically have a sizing tolerance of +/- 2cm, as the mattresses themselves can be slightly compressed / squeezed into spaces. Please let us know if you have any further questions, we'll be more than happy to help :)Get an answer from our members and Noa representatives
Details
Noa Home The Noa Single4.0(22) | Noa Home The Noa Double4.5(43) | Noa Home The Noa King Single4.7(19) | Noa Home The Noa Queen4.4(204) | |
---|---|---|---|---|
Category | Mattresses | Mattresses | Mattresses | Mattresses |
Price (RRP) | $799.00 | $999.00 | $899.00 | $1,099.00 |
Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
Size | Single | Double | King Single | Queen |
Country of Manufacture | China | China | China | China |
Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
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Hi Mario,
Thank you for sharing your candid feedback, and we're truly sorry that you feel this way....
Read more After further verification, we can see that your return request was processed within less than 24 hours, which we believe is more than reasonable. At this time, we offer free return pick-ups on our mattresses, and a full refund once collected. We ask our customers to provide us with photos of the mattress in its current condition, to ensure it's in suitable condition for our charity partner to collect it - otherwise, our team is responsible to determine a suitable alternative for the collection. We apologize if you felt the 3-question survey was a bother. We greatly appreciate our customers' feedback regarding their experience with our mattresses, as it allows us to make improvements on our products if and when necessary, to ensure customer satisfaction. As per our return policy, your full refund will be processed once your mattress has been collected. We can see that your collection has been scheduled for the end of this month therefore, you can expect to receive your refund shortly thereafter. We hope this helps clarify any misunderstanding, and invite you to reach out to our team at any time if you have further questions or concerns that we can help with.