Great customer service, but not great sleep. (Very hot!)
Customer Service: 10/10
Delivery Partner: 0/10
Mattress Construction: 7/10
Sleeping Experience: 5/10
I have to start this review with a note about the delivery. It was a nightmare. To cut a very long story short, the mattress came 5 days earlier than Noa said it would, but nobody notified me it was arriving so I missed the delivery. They didn't leave a notice, and nobody tried to contact me to arrange a re-delivery. The online tracking showed the mattress as still being interstate. When I finally called to ask for an update, I found out the ma...ttress had just been sitting in a warehouse 20 mins away from me for the past 5 days. At this point, rather than miss a day of work to wait for a re-delivery, I opted to go to the Border Express warehouse myself and pick up the mattress directly. What a JOKE. I called in advance and they said they'd have it ready for me - spoiler alert, they did not. It took me 15 mins to even find someone in the warehouse willing to help me, and then it took them another 30 minutes to track down the mattress in their warehouse. They acted like it was the world's biggest inconvenience to have to give me my package. Miraculously it fit in my car, but I had to ask two random men on the street for help getting it out of my car and into my house. In fairness, this nightmare is not really Noa's fault, but I would strongly encourage Noa to choose a different delivery partner. I'm not sure how you're expected to be home to receive the mattress when there is no communication about when it's going to arrive.
Purchased in June 2020 for $749.00.
- The Noa King
Excellent experience all round
The mattress was delivered without delay, easy to set up (King size is understandable pretty heavy). It took us a few months to get used to the firmness of the mattress. But now, we sleep better than ever (we have had it for 4 months now). And it comes with a 15 year warranty which tops it all off.
Purchased in December 2019.
Review collected in partnership with Noa
Questions & Answers
Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.
Thank you for your interest in our mattress selection.
We have many customers who use our mattresses with Ikea bed frames.
We would simply recommend measuring the inner frame to ensure our mattress will fit properly.
Within the mattress industry, products typically have a sizing tolerance of +/- 2cm, as the mattresses themselves can be slightly compressed / squeezed into spaces.
Please let us know if you have any further questions, we'll be more than happy to help :)
Just wondering when my bed will arrive. Ordered on 29/7 and it’s 25/8. My bed is nowhere to be seen.
Thanks for reaching out to us and we're so sorry that you have not yet received one of your mattresses!
We know that Allied Express is currently experience delays within their network, and are making all the necessary efforts to have parcels delivered as quickly as possibly.
That said, we see that there haven't been any new tracking updates since 10th August therefore, we've request an urgent status update and we'll get back to you via email as soon as we hear back from them with further information.
W're so sorry about this unexpected delay but will do everything we can to have the mattress delivered to you promptly!
I have tried to contact someone on your website regarding the mattress. I have ranged the number 02 4050 0260 but nobody has picked up. Although the mattress looks very promising but to not be able to reach the sales staff really raise me a lot of concerns.
Thank you so much for reaching out to us and we're so sorry if we've missed your calls earlier.
We would love to chat with you and provide you with any information you're looking for regarding our product selection.
Please feel free to schedule a one-on-one consultation directly on our website, on the date and time of your choosing, and a member of our team will make sure to contact you, to ensure we don't miss each other again :)
Get an answer from our members and Noa representatives
|Type||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring|
|Firmness||Medium Firm||Medium Firm||Medium Firm||Medium Firm|
|Country of Manufacture||China||China||China||China|
|Thickness||28 cm||28 cm||28 cm||28 cm|
|Manufacturer Warranty||15 year(s)||15 year(s)||15 year(s)||15 year(s)|
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