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reviewsSydney, NSW
- 2 reviews
delivery is a nightmare
no updates on deliveries unless you send them an email as whenever you call their number there is never anyone there to pick it up.
got my mattress today finally but my bed base did not come, followed up with TMS their outsourced delivery customer care and they could only say the 2 items are at the depot that my mattress was sent out from and gave me a reference number to follow up with allied express
theyve advised that this is in top priority but i cannot call allied express as the phone doesnt even ring!
so theres no actual way to even get i...Read more
Purchased in December 2020 at Noa Home Australia for A$1,800.00.
6 comments
Maggie H.Noa
Hi there,
Thank you for taking a moment to share your candid feedback with us.... Read more
We're truly sorry if you've been experiencing difficulties getting in touch with our team over the phone, as we've been experiencing high call volumes due to the busy holiday period. We are currently working closely with our partners at TMS and Allied Express through the many challenges being faced with during this season, and sincerely apologize for any inconveniences caused to you. TMS is our distribution centre, and responsible for processing and dispatching our customers' orders. They are also our direct contact / intermediary with Allied Express. We can assure you that we do not outsource our customer care. Rather, we allow our customers to get in touch with them directly, to ensure the required information is provided as quickly as possible. Online sales have more than tripled this year globally, in light of Covid-19, creating a multitude of challenges across multiple channels, mainly transport and freight. Despite all of our best efforts to prepare for the holiday season, Allied Express, and our teams are faced with difficulties we never expected. We are in no way justifying or excusing the unexpected delays however, can assure you that we are all, doing all that we can, to help our customers receive their orders in a timely fashion. We have already requested an update on your order, and will get back to you if we are advised of any issues. We can assure you that the transporter will have your bed to you as soon as possible. Please feel free to reach out to our team at support@noahome.com at any time, we're always happy to help. With regards, Maggiei received my 2nd part of the order but with no SMS not press of the intercom or call,
i asked them earlier in the morning to deliver parts 2 and 3 together but no that wasn't done,
so here i am today calling AGAIN,... Read more
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Roberto P.Greater Melbourne (Metropolitan), VIC
- The Noa King
- Verified purchase
Back soreness as mattress seems to be too soft, not firm enough
Was looking forward to the mattress after all the reviews read and good feedback, but after a few nights started to have consistent back aches and not able to sleep in as i'm not comfortable. I am seriously considering getting a refund!
Purchased in October 2020 for A$899.00.
1 comment
Maggie H.Noa
Hi Robert,
Thanks for sharing your candid feedback with us regarding your recently purchased Noa mattress.... Read more
We're truly sorry to hear that it hasn't provided you with the support and comfort you were looking for. As you may know, we proudly offer our customers with a risk free 100-night trial on their mattress purchase. Please don't hesitate to reach out to our team if you'd like to initiate the return process on your order during your trial period, we'll be more than happy to assist you :)Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
- The Noa King
- Verified purchase
Do not recommend. Wake up in pain every morning.
Alright, so after months and months of sleeping in this mattress I have to say it’s a waste of money. Specially if you sleep on your side. It’s hard as a rock, hot and sweaty and you’ll wake up in pain. about to order a mattress topper to remediate the problem. I do not recommend it at all. Wish I had returned in time.
Purchased in December 2019.
1 comment
Maggie H.Noa
Hi Pedro,
Thank you for taking the time to share your comments regarding your Noa mattress.... Read more
We're truly sorry to hear that it isn't a good fit for your sleep needs and preferences. We completely understand that our mattresses may not be suitable for all of our customers, which is why we proudly offer our 100-night trial, during which point the mattress can be returned for a full refund, no questions asked. Kindly note that our mattress designs were specifically made for warmer climates, and heat retention may be caused by other factors such as body heat, as well as the material of the mattress protector and / or sheets, to name a few. With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
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Coorong01Sydney, NSW
- The Noa Queen
- Verified purchase
Really comfortable but I would have liked a bit more edge support.
Love the mattress to lie and sleep on. Wake up feeling great. Only slight negative is the very soft feel when sitting on the side to put my socks on.
1 comment
Maggie H.Noa
Hi there,
We're so happy to hear that you've been sleeping comfortably on your new Noa mattress.... Read more
Thanks so much for sharing your feedback regarding the edge support. Although our Noa mattress has good soft edge support, due to the fact that the product is compressed and rolled, it's structurally impossible to use a steel perimeter along the edge (in the mattress) like traditional mattresses. We wish you many for restful sleeps :) Warm wishes, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
- The Noa King
- Verified purchase
Firm mattress
Did not expect it to be as firm as it is. Nothing Our mattress topper did not fix. Now love it and do not want to leave it each morning.
1 comment
Maggie H.Noa
Hi Julie,
Thank you for sharing your comments, we're so happy to know that you're happy with your new Noa mattress!... Read more
Wishing you many more restful sleeps (and mornings) on it :) With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
CailinSouth East Queensland, QLD
- The Noa Double
- Verified purchase
Comfortable and affordable! Would recommend.
Mattress is very comfortable, however, I do notice that it sinks a bit wherever you're sitting on it, but that doesn't bother me. A great medium-firmness feel. I've had it for 2 months and it has maintained its shape. Excellent service from Noa - quick delivery, and easy to unbox! I let it air out for a week before using it and it smells fine now. This is my first double mattress and first mattress in a box, and I'm really happy with it!
Purchased in March 2020 at NOA for A$650.00.
1 comment
Maggie H.Noa
Hi Cailin,
We're so happy to hear that you've been enjoying your new Noa mattress, and are pleased with your overall experience shopping with us :)... Read more
Wishing you many more restful sleeps! With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
AngeliqueNorthern Region, NSW
- The Noa King
- Verified purchase
Wish i had returned before 100 day trial finished
Quite a firm mattress, I thought I would get use to it, however nearly a year and a half on and its still not the best nights sleep, I can't say I've ever had a good nights sleep on it. The inital trial period came and went, at the time i had three year old twins and a one year old, so getting a full nights sleep never happened anyway always in and out tending to the babes, but now that i can sleep without too much interuption, i do regret purchasing our NOA mattress and will look at updating when i can afford it, such a shame. I am much more comfortable in my children's basic single mattresses from Harvey Norman.
Purchased in November 2018 for A$899.00.
1 comment
Maggie H.Noa
Hi Angelique,
Thanks for sharing your comments regarding your Noa mattress.... Read more
We fully understand that our hybrid design may not always be the perfect fit for each one of our customers, which is exactly why we offer 100 nights to try it out in the comfort of your home. We believe this is ample time for our customers to decide if they're happy with their mattress. We're sorry you weren't able to request a return during your trial period, and truly hope you'll be able to find a mattress that suits your needs, now that you're experiencing less interruptions throughout the night. Warm wishes, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
- The Noa Queen
- Verified purchase
Holy wow!
The Noa is just so comfortable and supportive and I just can't praise it highly enough!!! I thought my old mattress was nice but oh boy was I wrong?! Best, most solid nights' sleeps I've ever had. The Noa mattress has changed my sleep for the better, forever.
Purchased in January 2020 for A$799.00.
1 comment
Maggie H.Noa
Hi there,
Holy wow! Are we ever humbled by your kind comments regarding your Noa mattress :D... Read more
We're thrilled that you've found a great night's sleep on it and are enjoying the comfort and support properties of our hybrid mattress. Thank you for taking the time to share your thoughts on your Noa mattress, we're truly grateful. Wishing you many more restful sleeps. With warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
LynnNortheast, VIC
Beware of international fee charges when paying with credit card
I have been charged an international service fee of $27.16 by my credit card company. Be aware this could happen to you as well. I disputed it with the credit card company and it has been reversed thankfully. Just something to be aware of. First thoughts regarding the mattress is that it is hard as a rock (3 nights slept on it so far) but we will give it a few more days/weeks before making a final decision to keep it or not. Also, it is quite heavy and there are no handles on the sides to manoeuvre it around.
Purchased in February 2020 at online for A$799.00.
1 comment
Maggie H.Noa
Hi Lynn,
Thank you for taking the time to share your comments.... Read more
We sincerely apologize that your credit card company charged you this fee. We can assure you that it is something we have absolutely no influence on and, that on our end, we only collect the amount of the customer purchase (the actual invoice). That being said, we always ensure to find a satisfactory resolution with our customers when this occurs. In addition, we completely understand that our hybrid mattress may not be suitable for all sleepers. For this reason, we gladly offer all customers a free, 100-night trial on their mattress purchase. This allows you to sleep on the mattress in the comfort of your own home and really decide if it's the right fit for you. Please feel free to reach out to our support team at support@noahome.com at any time during your trial period should you decide to return your mattress. It'll be our pleasure to assist you. Warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Find out how Noa Home The Noa compares to other Mattresses
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JanePerth, WA
- 2 reviews
- The Noa King
- Verified purchase
Very happy with this mattress!
We are so happy with this mattress. I decided to try the online purchase to avoid the showroom antics of mattress shops and with the fantastic guarantee of 100 day return. It arrived so quickly and I have to admit when I lay on it it feels too firm and if I had laid on it in a showroom I would never have considered purchasing it as it doesn't have the comfort feel. BUT it has solved the 18 months of hip paid I had been having when sleeping and now I have a perfect nights sleep every night. So far it has been 5 weeks. My husband also sleeps...Read more
well on this mattress. After months of physio without a solution, the Noa mattress has resolved the issue. No physio thought it would be the mattress but we changed it anyway and here we are, happy days (and nights!)Purchased in November 2019 for A$849.00.
1 comment
Maggie H.Noa
Hi Jane,
We're thrilled to hear that you've finally been able to find restful sleep on your new Noa mattress.... Read more
We too believe that the best way to know if a mattress is right for you is to try it in the comfort of your own home, as 15 minutes in a showroom simply isn't enough! Wishing you many more happy zzz's. Warm wishes, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
JIa ShenSydney, NSW
- The Noa Single
- Verified purchase
Average
it is too soft for me. i noticed that the middle of the mattress is not on the same level as the two ends after a couple of month sleeping on it.
1 comment
Maggie H.Noa
Hi there,
We're sorry to hear that the Noa mattress is just not right for you.... Read more
We understand that our hybrid design may not be suitable for everybody, which is why we offer our free 100-night trial. Please reach out to our support team if you are within your trial period and wish to return your mattress for a full refund, we'll be more than happy to assist you. Warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
- The Noa Queen
- Verified purchase
Great sleep on our Noa mattress
Our Noa mattress is comfortable and I sleep great. Delivery was really fast when we had to move into a new apartment quickly, and we were happy with the value and quality of the Noa mattress we ordered.
Purchased in July 2019 at Noa .
1 comment
Maggie H.Noa
Hi Meghan,
Thanks so much for taking a moment to share your wonderful feedback regarding the Noa hybrid mattress and our quick and easy delivery service.... Read more
We're so glad you've been resting well on your new mattress :) Warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
PathikGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
- The Noa Queen
- Verified purchase
Good mattress but soft for me
This is a good mattress but I found that it was soft for me . So I decided to return back to supplier .. received money back .. as a skinny person you need hard mattress ...
Purchased in July 2019 for A$799.00.
2 comments
Maggie H.Noa
Hi Pathik, thanks so much for your feedback!
Although our hybrid mattress is designed to please all comfort levels and types of sleepers, we understand that for some it may not be exactly what they're looking for.... Read more
Wishing you luck in finding a suitable new mattress. Regards, MaggieThanks for your reply Maggie. Are yo planning to introduce Firm mattress ?
Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
alisong
- 3 reviews
- 4 likes
- The Noa Queen
- Verified purchase
So comfortable but....
This mattress was without a doubt the most comfortable mattress I have ever slept on however.....the memory foam and latex was SO HOT!!! Women of a certain age will potentially find the mattress just too heat retaining to cope with. I did. I was very sad to see my mattress go - I really did love it!
Purchased in April 2019 at online for A$750.00.
1 comment
Maggie H.Noa
Hi there!
Thank you for sharing your Noa mattress experience with the ProductReview.com.au community. We're sorry to hear that, despite our mattress being exceptionally comfortable, you did experien... Read more
ce a feeling of sleeping hot - which is a very personal thing specific to each user/sleeper. We do hope that you find something better suited for you and always welcome you to write us at support@noahome.com.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
HarrySydney, NSW
- 3 reviews
- 1 like
- The Noa King
- Verified purchase
Best mattress we've had
We purchased and trialled 4 mattresses including Koala and Ecosa.
The night I slept on the Noa mattress, was the first time in 5 years I woke up without any back pain, and haven't since. I've never had a better sleep, ever. My wife agrees also.
Purchased in January 2019 for A$950.00.
1 comment
Maggie H.Noa
Hi Harry,
We're thrilled to hear that having tried the Koala and Ecosa foam mattresses among others, you found that the hybrid design, comfort and quality of the Noa mattress was perfect for you. ... Read more
Happy zzz's! MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
Questions & Answers
Chrissie D.asked
Hello. I'm trying to decide between this and the Eva mattress, both are very similar.
I'm interested in Firmness and Support. I don't want something that's rock hard to lie on because I'm a side sleeper and that can create pressure issues on the hips, but also don't want something I'm going to sink too much into and my lower back won't be supported. Can somebody who actually owns one of these mattresses and has been sleeping on it for awhile comment on the firmness and 'sinkability' ..Thanks.
Edit: I tried the Koala mattress and found it to be too soft and unsupportive.
No answers
Nozomi F.asked
Hi,
I am planning to buy the Noa Mattress but it'll be stored in its box for approx 8 weeks before we open it.
Will this affect the product?
Rgds
1 answer
Maggie H.Noa
Hi Nozomi,
Thanks for reaching out to us :)
We don't recommend keeping the mattress in the box for more than a month.
Also, a friendly reminder that your 100 night trial period begins on the day you receive your delivery.
Please let us know if we can assist you in any other way.
Regards,
Maggie
Holly B.asked
Hi, I'm looking at mattresses for my toddlers first 'big bed'. Is the Noa too firm for toddlers who obviously way alot less than adults?
3 answers
My grandson has a Noa mattress, they said it’s great, they also chose it because it was the best for kids with allergies
Thanks Sally!
Maggie H.Noa
Hi Holly,
Thank you for writing us and for your interest in our mattress selection.
Our mattresses are great for children and adults alike, and have been purchased by many parents across all the countries in which we operate.
If you're looking for a softer mattress, we would recommend going with our Noa mattress.
Please let us know if you have any further questions, we'll be more than happy to help :)
Details
Noa Home The Noa Single4.1(17) | Noa Home The Noa Double4.3(32) | Noa Home The Noa King Single4.7(11) | Noa Home The Noa Queen4.4(152) | |
---|---|---|---|---|
Category | Mattresses | Mattresses | Mattresses | Mattresses |
Price (RRP) | A$799.00 | A$999.00 | A$899.00 | A$1,099.00 |
Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
Size | Single | Double | King Single | Queen |
Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
Country of Manufacture | China | China | China | China |
Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
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reviews
after all my calls i got the 2nd part delivered
what terrible deliveru service this is why its being delayed allied express doesn't know how to manage their packages.but with the driver not bothering to even press my intercom or call me
still waiting on the 3rd one... Read more