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Patrick JGreater Melbourne (Inner), VIC
- 4 reviews
- 1 like
- The Noa Queen
- Verified purchase
Not for us
Reasonably supportive but far too soft on top. We Sleep well enough. It would suit some people but we had some friends lie on it and they were also dubious.
Also too warm.
Wont be keeping it
Purchased in January 2021 for $799.00.
1 comment
Review collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
reviewsSydney, NSW
- 2 reviews
delivery is a nightmare
no updates on deliveries unless you send them an email as whenever you call their number there is never anyone there to pick it up.
got my mattress today finally but my bed base did not come, followed up with TMS their outsourced delivery customer care and they could only say the 2 items are at the depot that my mattress was sent out from and gave me a reference number to follow up with allied express
theyve advised that this is in top priority but i cannot call allied express as the phone doesnt even ring!
so theres no actual way to even get i...
Purchased in December 2020 at Noa Home Australia for $1,800.00.
6 comments
after all my calls i got the 2nd part delivered
but with the driver not bothering to even press my intercom or call me
still waiting on the 3rd one...
Maggie H.Noa
Hi there,
Thank you for taking a moment to share your candid feedback with us....
Read more We're truly sorry if you've been experiencing difficulties getting in touch with our team over the phone, as we've been experiencing high call volumes due to the busy holiday period. We are currently working closely with our partners at TMS and Allied Express through the many challenges being faced with during this season, and sincerely apologize for any inconveniences caused to you. TMS is our distribution centre, and responsible for processing and dispatching our customers' orders. They are also our direct contact / intermediary with Allied Express. We can assure you that we do not outsource our customer care. Rather, we allow our customers to get in touch with them directly, to ensure the required information is provided as quickly as possible. Online sales have more than tripled this year globally, in light of Covid-19, creating a multitude of challenges across multiple channels, mainly transport and freight. Despite all of our best efforts to prepare for the holiday season, Allied Express, and our teams are faced with difficulties we never expected. We are in no way justifying or excusing the unexpected delays however, can assure you that we are all, doing all that we can, to help our customers receive their orders in a timely fashion. We have already requested an update on your order, and will get back to you if we are advised of any issues. We can assure you that the transporter will have your bed to you as soon as possible. Please feel free to reach out to our team at support@noahome.com at any time, we're always happy to help. With regards, Maggiei received my 2nd part of the order but with no SMS not press of the intercom or call,
i asked them earlier in the morning to deliver parts 2 and 3 together but no that wasn't done,
so here i am today calling AGAIN,...
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4.9(299)Roberto P.Greater Melbourne (Metropolitan), VIC
- The Noa King
- Verified purchase
Back soreness as mattress seems to be too soft, not firm enough
Was looking forward to the mattress after all the reviews read and good feedback, but after a few nights started to have consistent back aches and not able to sleep in as i'm not comfortable. I am seriously considering getting a refund!
Purchased in October 2020 for $899.00.
1 comment
Maggie H.Noa
Hi Robert,
Thanks for sharing your candid feedback with us regarding your recently purchased Noa mattress....
Read more We're truly sorry to hear that it hasn't provided you with the support and comfort you were looking for. As you may know, we proudly offer our customers with a risk free 100-night trial on their mattress purchase. Please don't hesitate to reach out to our team if you'd like to initiate the return process on your order during your trial period, we'll be more than happy to assist you :)Review collected in partnership with Noa
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
- The Noa King
- Verified purchase
Do not recommend. Wake up in pain every morning.
Alright, so after months and months of sleeping in this mattress I have to say it’s a waste of money. Specially if you sleep on your side. It’s hard as a rock, hot and sweaty and you’ll wake up in pain. about to order a mattress topper to remediate the problem. I do not recommend it at all. Wish I had returned in time.
Purchased in December 2019.
1 comment
Maggie H.Noa
Hi Pedro,
Thank you for taking the time to share your comments regarding your Noa mattress....
Read more We're truly sorry to hear that it isn't a good fit for your sleep needs and preferences. We completely understand that our mattresses may not be suitable for all of our customers, which is why we proudly offer our 100-night trial, during which point the mattress can be returned for a full refund, no questions asked. Kindly note that our mattress designs were specifically made for warmer climates, and heat retention may be caused by other factors such as body heat, as well as the material of the mattress protector and / or sheets, to name a few. With regards, MaggieReview collected in partnership with Noa
AngeliqueNorthern Region, NSW
- The Noa King
- Verified purchase
Wish i had returned before 100 day trial finished
Quite a firm mattress, I thought I would get use to it, however nearly a year and a half on and its still not the best nights sleep, I can't say I've ever had a good nights sleep on it. The inital trial period came and went, at the time i had three year old twins and a one year old, so getting a full nights sleep never happened anyway always in and out tending to the babes, but now that i can sleep without too much interuption, i do regret purchasing our NOA mattress and will look at updating when i can afford it, such a shame. I am much more comfortable in my children's basic single mattresses from Harvey Norman.
Purchased in November 2018 for $899.00.
1 comment
Maggie H.Noa
Hi Angelique,
Thanks for sharing your comments regarding your Noa mattress....
Read more We fully understand that our hybrid design may not always be the perfect fit for each one of our customers, which is exactly why we offer 100 nights to try it out in the comfort of your home. We believe this is ample time for our customers to decide if they're happy with their mattress. We're sorry you weren't able to request a return during your trial period, and truly hope you'll be able to find a mattress that suits your needs, now that you're experiencing less interruptions throughout the night. Warm wishes, MaggieReview collected in partnership with Noa
PathikGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
- The Noa Queen
- Verified purchase
Good mattress but soft for me
This is a good mattress but I found that it was soft for me . So I decided to return back to supplier .. received money back .. as a skinny person you need hard mattress ...
Purchased in July 2019 for $799.00.
2 comments
Maggie H.Noa
Hi Pathik, thanks so much for your feedback!
Although our hybrid mattress is designed to please all comfort levels and types of sleepers, we understand that for some it may not be exactly what they're looking for....
Read more Wishing you luck in finding a suitable new mattress. Regards, MaggieThanks for your reply Maggie. Are yo planning to introduce Firm mattress ?
Review collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
alisong
- 3 reviews
- 4 likes
- The Noa Queen
- Verified purchase
So comfortable but....
This mattress was without a doubt the most comfortable mattress I have ever slept on however.....the memory foam and latex was SO HOT!!! Women of a certain age will potentially find the mattress just too heat retaining to cope with. I did. I was very sad to see my mattress go - I really did love it!
Purchased in April 2019 at online for $750.00.
1 comment
Maggie H.Noa
Hi there!
Thank you for sharing your Noa mattress experience with the ProductReview.com.au community. We're sorry to hear that, despite our mattress being exceptionally comfortable, you did experien...
Read morece a feeling of sleeping hot - which is a very personal thing specific to each user/sleeper. We do hope that you find something better suited for you and always welcome you to write us at support@noahome.com.Review collected in partnership with Noa
Questions & Answers
Tara L.asked
How is the Noa mattress compared to Eva Mattress? I have a hard time deciding between the two. Isn’t Eva mattress more closely resembled Noa Luxe mattress in terms of material layers and is cheaper?
1 answer
Maggie H.Noa
Hi Tara,
Thank you for writing us and for your interest in our mattress selection.
We'd be more than happy to provide you with more information regarding our Noa hybrid mattress, with the hopes of making your purchasing decision a littler easier on you.
The Eva mattress is indeed quite similar. We would like to highlight a few considerations:
Key consideration: We strategically placed our layer of breathable latex on the top layer as this is the most expensive (premium) material you can feature on a mattress. It is far more comfortable to rest atop than gel memory foam (as the first layer like Eva - which retains more heat and has little bounce). This is perhaps the most important differentiator that will most certainly impact the comfort of the mattress.
Our cover is made primarily of TENCEL a sustainable, breathable and highly comforting fabric.
While Eva only operates in Australia, we have been operating across four major markets for far longer allowing us to perfect our product and serve thousands of customers.
Below are some of the key differences that the Luxe mattress has to offer in comparison to our Noa mattress:
- the bamboo charcoal infused latex layer provides additional breathability by absorbing excess moisture to help keep you cool while sleeping
- the extra layer of micro coils adds responsiveness to the body and body movements
- the zoning of the pocketed springs provides adequate support to different areas of your body, mainly to your lower back and waist, to keep your spine properly aligned
With that said, every customer is different and we couldn't guarantee that our product is just what you need. Instead, we believe that the free 100-night trial is the best way for you to find out.
Chrissie D.asked
Hello. I'm trying to decide between this and the Eva mattress, both are very similar.
I'm interested in Firmness and Support. I don't want something that's rock hard to lie on because I'm a side sleeper and that can create pressure issues on the hips, but also don't want something I'm going to sink too much into and my lower back won't be supported. Can somebody who actually owns one of these mattresses and has been sleeping on it for awhile comment on the firmness and 'sinkability' ..Thanks.
Edit: I tried the Koala mattress and found it to be too soft and unsupportive.
1 answer
Maggie H.Noa
Hi Chrissie,
We'd be more than happy to provide you with more information regarding our Noa hybrid mattress, with the hopes of making your purchasing decision a littler easier on you.
The Eva mattress is indeed quite similar. We would like to highlight a few considerations:
Key consideration: We strategically placed our layer of breathable latex on the top layer as this is the most expensive (premium) material you can feature on a mattress. It is far more comfortable to rest atop than gel memory foam (as the first layer like Eva - which retains more heat and has little bounce). This is perhaps the most important differentiator that will most certainly impact the comfort of the mattress.
Our cover is made primarily of TENCEL a sustainable, breathable and highly comforting fabric.
While Eva only operates in Australia, we have been operating across five major markets for far longer allowing us to perfect our product and serve thousands of customers.
With that said, every customer is different and we couldn't guarantee that our product is just what you need. Instead, we believe that the free 100-night trial is the best way for you to find out.
Please let us know if you have any further questions that we can assist you with.
Nozomi F.asked
Hi,
I am planning to buy the Noa Mattress but it'll be stored in its box for approx 8 weeks before we open it.
Will this affect the product?
Rgds
1 answer
Maggie H.Noa
Hi Nozomi,
Thanks for reaching out to us :)
We don't recommend keeping the mattress in the box for more than a month.
Also, a friendly reminder that your 100 night trial period begins on the day you receive your delivery.
Please let us know if we can assist you in any other way.
Regards,
Maggie
Details
Noa Home The Noa Single4.2(19) | Noa Home The Noa Double4.2(38) | Noa Home The Noa King Single4.7(18) | Noa Home The Noa Queen4.4(186) | |
|---|---|---|---|---|
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
| Price (RRP) | $799.00 | $999.00 | $899.00 | $1,099.00 |
| Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
| Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
| Size | Single | Double | King Single | Queen |
| Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
| Country of Manufacture | China | China | China | China |
| Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
Visit official website
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Maggie H.Noa
Hi Patrick,
Thank you for sharing your feedback....
Read more We completely understand that our mattresses may not always be the perfect fit for our customers. For this reason, we proudly offer a risk-free, 100-night trial on our mattresses. Please don't hesitate to reach out to our team to initiate your return during your trial period, we'll be happy to assist you.