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- 2 reviews
- 5 likes
- The Noa King
- Verified
No Warranty! Mattress highly affected by temperature, don't back their products, have extremely poor customer support.
IN SHORT: Mattress is highly affected by temperature, Noa don't back their products, have extremely poor customer support and offer NO WARRANTY.
THE LONG: Mattress was "okay" during the 100 day trial period (it was during the cooler months), but now after it's been in my house for 180 days it is by far the worst mattress I have ever owned.
The foam is rapidly getting softer and softer and both my partner and I are waking up with extremely sore backs, necks, hips....feeling cranky, not getting enough sleep, It's just bad for our overall health...
Purchased in September 2020 at Noa Home Australia for $899.
Noa - I was a customer with a faulty product which was over the 100 day trial period.
Regardless of this I had a valid warranty claim which was completely dismissed by your company, How can you see in...
Delivery was prompt and easy. I have intermittent lower back pain, but unfortunately since sleeping with this mattress I have been getting more pain than usual while sleeping on my back. Sleeping on my side seems comfy. Hard to know if it’s related to the mattress- will trial for another month to see how I adjust. Am thinking I should have gone with the Luxe mattress. I weigh 64kg and is more on the softer side than I expected.
Purchased in January 2021.
Hi Nicole,
Thank you for sharing your comments with us....
Read more We're so glad that you had a pleasant delivery experience. As for your mattress, we would certainly agree that you should try to use it for a little while longer. Some of our customers have required a bit of time to adjust to the mattress, after which point they've told us they never slept better. On the other hand, if you ultimately feel like it's not the right fit for you, simply email our support team and we'll gladly assist you with the return process during your 100-night trial period :)The reviewer stated that an incentive was offered for this review
The most comfortable mattress I’ve ever owned, best sleep since owning. Great comfort and doesn’t sag when you get to the edge. Very supportive and quick delivery. I have had uncomfortable sleeps due to old mattress but since receiving have had some of the best sleeps ever.
Purchased in September 2020.
Hi Michelle,
Thank you so much for taking a moment to share your feedback regarding your new Noa mattress....
Read more We're so excited to hear that you've been enjoying some of your best sleeps ever, and are pleased with your overall experience with us, from the comfort, support and quality offered by the mattress, to the rapid delivery. Wishing you many more restful zzz's :) With regards, MaggieReview collected in partnership with Noa
back pain every morning and is dropping on the left side of the bed almost sinking.
was happy to give noah a chance but as the good company they are , they are giving me a much suitable mattress
Purchased in May 2020 for $600.
Hi Sebastian,
Thank you for taking a moment to share your feedback with us regarding your Sunset bed frame. We're truly sorry to hear that the bed frame did not meet your expectations, and hope that ...
Read morethe resolution provided is to your complete satisfaction.Review collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
- 3 reviews
Lately I have been having a bad back and hip pain from our current bed and was looking around for a bed that can help.
I was searching on the internet and found NOA although I was very reluctant to buy a bed online, but seeing very good reviews I was willing to give it a go. It also has a 100 days of free return guarantee if I wasn't happy with it.
Upon receiving the bed it was compressed inside a long box, after cutting out the plastic it deflated to a queen size bed.
Upon testing it for a few days I must say my back and hips are feeling better, it has great support sleeping on side.
I am very impressed with the Bed and very comfortable. For its price and value i highly recommend it.
Purchased in July 2020 at https://www.noahome.com/ for $799.
Hi Paul,
We truly appreciate you taking a moment to share your feedback on both your new mattress and your overall experience with Noa....
Read more We're so happy to hear that you decided to take a chance on us, and are now sleeping better on your new Noa hybrid mattress. We wish you many more restful sleeps :) Warm wishes, Maggie
- 3 reviews
- The Noa Queen
- Verified
Great mattress for the price, comfort and support well for the good night sleep.
We were looking for a replacement to our Dunlop mattress and found this mattress comfortable when we bought them for our boys. Mattress is supportive but yet soft at the top, shape well especially around the edges. Overall for a mattress in a box and delivery service I must say excellent (about 12 hours delivered), cant go wrong choosing this mattress.
Purchased in September 2019 for $749.
Hi Jim,
Thank you for taking the time to share your comments!...
Read more We're so pleased to know that you and your family are happy with your Noa mattresses. Wishing you al many happy zzz's. Best regards, MaggieReview collected in partnership with Noa
- 2 reviews
- 1 like
Im a side sleeper , to b honest i find sometimes my back still hurting . I dont know is that mattress need more time to settle or what ? I bought 2 months ago.
Purchased in October 2019.
Hi Manish,
The Noa hybrid mattress was designed with all sleeper types and bodies in mind however, we understand that it may not be the right fit for everyone....
Read more This is specifically why we offer our free 100-night trial. This period allows you to determine if the mattress is right for you. If you decide that it isn't, you may email our team at support@noahome.com and we'll gladly assist you with the free return process. With kind regards, MaggieReview collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
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- 2 reviews
Feels more like a foam mattress than a hybrid. Reasonable quality. Unfortunately, no improvement to neck/back pain or quality of sleep. But it was a very cheap ($650 Queen) . We'll probably invest more next time. But overall, it was a good mattress for the price.
Purchased in June 2019 for $650.
Hi there,
Thanks for sharing your feedback with us. Although the design of the Noa mattress is geared towards a variety of different sleepers, we understand that it may not be the right mattress for everyone....
Read more We hope that you find a suitable mattress :) Regards, MaggieReview collected in partnership with Noa
Questions & Answers
I've been trying to contact Noa to cancel an order that has not yet been processed on their end. It's impossible to be able to reach someone on the phone. I've sent 2 emails and I am finding their history of sub par customer service nerve wracking. How quick are they to call back usually?
Hi Nikita,
Thank you so much for sharing this feedback and we're truly sorry if you had some difficulties getting in touch with us, as our team is currently experiencing a higher than normal volume of inquiries in light of Black Friday....
Read more That being said, we see that our team has been able to receive and process your request, and has provided you with a refund confirmation via email. Please don't hesitate to let us know if there's anything else that we can do to assist you further, it'll be our pleasure!
I purchased a Noa lite on 14/9. I’ve been trying to get in touch with customer service to find out about ETA, but every time I call your Australian number, it goes straight to voicemail. You can’t even be placed on hold. Emails so far have gone unanswered as well. Given the appalling service and lack of communication I’m really regretting having made the purchase. Can someone tell me how to get in touch with a person to discuss my order?
Hi there!
Thanks so much for reaching out and we're truly sorry to learn that we've missed you over the phone, as our team is currently experiencing higher than normal call volumes....
Read more Please feel free to provide us with your order number, and we'll be more than happy to send you a quick email with the latest update regarding your order, and options that are available to you at the moment to ensure your complete satisfaction :)
Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.
Hi there,
Thank you for your interest in our mattress selection....
Read more We have many customers who use our mattresses with Ikea bed frames. We would simply recommend measuring the inner frame to ensure our mattress will fit properly. Within the mattress industry, products typically have a sizing tolerance of +/- 2cm, as the mattresses themselves can be slightly compressed / squeezed into spaces. Please let us know if you have any further questions, we'll be more than happy to help :)Get an answer from our members and Noa representatives
Details
 Noa Home The Noa Single4.0(22) | Noa Home The Noa Double4.5(43) | Noa Home The Noa King Single4.7(19) | Noa Home The Noa Queen4.4(204) | |
|---|---|---|---|---|
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
| Price (RRP) | $799.00 | $999.00 | $899.00 | $1,099.00 |
| Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
| Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
| Size | Single | Double | King Single | Queen |
| Country of Manufacture | China | China | China | China |
| Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
| Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
Other Mattresses
Extra Information
Over 2 years now and still going strong
A great mattress
Very happy, a nice upgrade from our old bed
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Hi David,
We apologize if you felt your experience with Noa Home was at any moment unsatisfactory....
Read more We proudly offer our customers a risk free 100-night trial on their mattress. If at any time during this period they feel that the mattress isn't suitable for their sleep preferences and needs, our team is available to assist with a free return pick up and full refund on the mattress. The trial period we offer is standard for the industry, and provides our customers with ample time to decide wether or not the mattress is a good fit. Beyond the trial period, our mattresses are covered by a 15-year limited warranty against manufacturing defects. The photos you provided our team with showed no signs of any visible defect and therefore, we could not validate your claim. Our mattresses are designed with our customers in mind, first and foremost, and this includes the climates in which they live. Our mattresses each offer specific features, as described on our website. That being said, such features can be experienced differently based on the user, their height, body weight, sleep position, as well as the ambient temperature of the room, as indicated on our website on the product page. This however does not imply that any conditions are required for our mattresses to be used. Firmness of foam materials react to surrounding temperatures and humidity levels - this is true of any mattress or other product made / including foam materials, and is not specific to our mattresses only. As you informed us, your mattress has felt softer over the summer months, which we confirmed is entirely normal as foam materials tend to soften in the presence of warmer temperatures / humidity. This is a natural occurrence and is therefore, not covered under warranty, as we do not deem this to be a manufacturing defect as such. We can assure you that our team did the best to assist you with your inquiry based on the information and photos you provided us.