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After 4 months of purchasing the Deluxa Noa mattress the middle of the mattress became so soft and i was sinking in the bed.
There was a 1.5 cm visible indentation and the said they can only do something when its greater than 2.5cm
They sell the mattress saying its great back support and firm mattress but its [Word Removed] after only 4 months.
Dont buy. Waste of money. And useless costumer service.
Purchased in January 2022.
- 2 reviews
Selection and ordering online was easy, slight mix up with delivery but it was Christmas and COVID.. the mattress is bliss, VERY firm which I love, no where near as hot as my old mattress. Recommended to two friends, one has already bought and loves hers, the other will order soon..
Purchased in January 2021 for $1,300.
Hi Greg,
Wow, we're truly humbled by your generous feedback and support....
Read more We couldn't be happier to hear that you're loving your Luxe mattress! We thank you for sharing your thoughts with the ProductReview community and friends. We hope to be able to serve you again in the future :)Review collected in partnership with Noa
Alright, so after months and months of sleeping in this mattress I have to say it’s a waste of money. Specially if you sleep on your side. It’s hard as a rock, hot and sweaty and you’ll wake up in pain. about to order a mattress topper to remediate the problem. I do not recommend it at all. Wish I had returned in time.
Purchased in December 2019.
Hi Pedro,
Thank you for taking the time to share your comments regarding your Noa mattress....
Read more We're truly sorry to hear that it isn't a good fit for your sleep needs and preferences. We completely understand that our mattresses may not be suitable for all of our customers, which is why we proudly offer our 100-night trial, during which point the mattress can be returned for a full refund, no questions asked. Kindly note that our mattress designs were specifically made for warmer climates, and heat retention may be caused by other factors such as body heat, as well as the material of the mattress protector and / or sheets, to name a few. With regards, MaggieReview collected in partnership with Noa
- 3 reviews
We are so happy with this mattress. I decided to try the online purchase to avoid the showroom antics of mattress shops and with the fantastic guarantee of 100 day return. It arrived so quickly and I have to admit when I lay on it it feels too firm and if I had laid on it in a showroom I would never have considered purchasing it as it doesn't have the comfort feel. BUT it has solved the 18 months of hip paid I had been having when sleeping and now I have a perfect nights sleep every night. So far it has been 5 weeks. My husband also sleeps...
Read more well on this mattress. After months of physio without a solution, the Noa mattress has resolved the issue. No physio thought it would be the mattress but we changed it anyway and here we are, happy days (and nights!)Purchased in November 2019 for $849.
Hi Jane,
We're thrilled to hear that you've finally been able to find restful sleep on your new Noa mattress....
Read more We too believe that the best way to know if a mattress is right for you is to try it in the comfort of your own home, as 15 minutes in a showroom simply isn't enough! Wishing you many more happy zzz's. Warm wishes, MaggieReview collected in partnership with Noa
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Questions & Answers
I've been trying to contact Noa to cancel an order that has not yet been processed on their end. It's impossible to be able to reach someone on the phone. I've sent 2 emails and I am finding their history of sub par customer service nerve wracking. How quick are they to call back usually?
Hi Nikita,
Thank you so much for sharing this feedback and we're truly sorry if you had some difficulties getting in touch with us, as our team is currently experiencing a higher than normal volume of inquiries in light of Black Friday....
Read more That being said, we see that our team has been able to receive and process your request, and has provided you with a refund confirmation via email. Please don't hesitate to let us know if there's anything else that we can do to assist you further, it'll be our pleasure!
I purchased a Noa lite on 14/9. I’ve been trying to get in touch with customer service to find out about ETA, but every time I call your Australian number, it goes straight to voicemail. You can’t even be placed on hold. Emails so far have gone unanswered as well. Given the appalling service and lack of communication I’m really regretting having made the purchase. Can someone tell me how to get in touch with a person to discuss my order?
Hi there!
Thanks so much for reaching out and we're truly sorry to learn that we've missed you over the phone, as our team is currently experiencing higher than normal call volumes....
Read more Please feel free to provide us with your order number, and we'll be more than happy to send you a quick email with the latest update regarding your order, and options that are available to you at the moment to ensure your complete satisfaction :)
Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.
Hi there,
Thank you for your interest in our mattress selection....
Read more We have many customers who use our mattresses with Ikea bed frames. We would simply recommend measuring the inner frame to ensure our mattress will fit properly. Within the mattress industry, products typically have a sizing tolerance of +/- 2cm, as the mattresses themselves can be slightly compressed / squeezed into spaces. Please let us know if you have any further questions, we'll be more than happy to help :)Get an answer from our members and Noa representatives
Details
 Noa Home The Noa Single4.0(22) | Noa Home The Noa Double4.5(43) | Noa Home The Noa King Single4.7(19) | Noa Home The Noa Queen4.4(204) | |
|---|---|---|---|---|
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
| Price (RRP) | $799.00 | $999.00 | $899.00 | $1,099.00 |
| Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
| Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
| Size | Single | Double | King Single | Queen |
| Country of Manufacture | China | China | China | China |
| Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
| Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
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Extra Information
Wake up refreshed and with no back pain
Helped my back!
The best mattress ever made!
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Hi Athena,
We appreciate you taking the time to share your candid feedback regarding your Luxe mattress....
Read more At Noa Home, we take great pride in the quality and value offered by our product selection. Our mattresses have been carefully designed with our customers in mind, to ensure a supportive, comfortable and overall great night's sleep. That being said, we're fully aware that our mattresses may not always be the perfect fit for each customer's sleep needs and preferences. For this reason, we proudly offer a risk free 120-night trial period, during which our customers can use the mattress in the comfort of their own home to decide wether or not it's right for them. If not, they can request a free pick-up and full refund on the mattress. We also offer a 15-year limited warranty on our mattresses, which covers indentations that are greater than an inch, as indicated on our website. That being said, it's completely normal for any mattress to show slight signs of indentations over time and usage, as we tend to sleep in the same spot as sleepers. In order to help maintain the shape of the mattress, we always recommend rotating the mattress 180 degrees every 3-6 months. We believe that we provide a generous return policy on our mattresses to ensure our customers have the opportunity to return it if they're not happy with it, no questions asked.