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ChrisSouth East Queensland, QLD
- 3 reviews
Worst online business ever!
Goods are not delivered! Incorrect information provided by support lady on webchat. Does not want to follow up with their courier to find out why there are delays.
Today trying to follow up, no agents in the office to pick up and no chat service. Teaming up with one of the worst courier services "alliedexpress".
Purchased in December 2020 at Noa Home Australia for A$1,400.00.
3 comments
I have requested an update from which took a day to get a reply. and was told, "We have been advised by Allied Express that they are experiencing slight delays in carrying out deliveries due to the ho... Read more
liday period, however, we would still like to assure you that your order will be delivered to you as soon as possible." "Delivered to you as soon as possible' is not really an update. So still no update on delivery was due on the 8/1/2021Maggie H.Noa
Hi Chris,
As we are currently not in possession of your order, we must rely on the updates and information provided to us by Allied Express.... Read more
Unfortunately, they are still working through the backlog that was accumulated over the holiday period, as best they can. Our team is doing everything possible to ensure orders are being delivered promptly, and are working together closely with Allied Express to resolve any outstanding matters as quickly as possible. We completely understand your disappointment in these unexpected delays however, we can assure you, once again, that we are truly doing everything we can. With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
dan.mussonSydney, NSW
- 2 reviews
- 1 like
Amazing Retail Experience
We needed a mattress for my Mother who has been caught by border closures. Order arrived in 24 hours - I couldn’t believe how speedy transparent the process was. My experience was very different to some other reviewers but I got a text with a real time gps tracker of the delivery truck - I stepped out the front and waved the driver. Highly recommend
Purchased in January 2021 for A$899.00.
1 comment
Maggie H.Noa
Hi Dan,
We truly appreciate your feedback and couldn't be happier to hear that you had a pleasant delivery experience with our third party transporter.... Read more
We hope your mother will rest well on her new mattress :) With warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
awiekartSydney, NSW
Bad experience with Noa and has to wait for 6 months to get a refund
A very bad experience with Noa waiting 6 months for a refund but at least it came through eventually. Only after threatening legal action and informing the office of Fair Trading tho.
Purchased in May 2020 for A$700.00.
1 comment
Maggie H.Noa
Hi there,
Thank you for sharing your feedback.... Read more
As you are well aware, Covid-19 has provided countries, individuals, and businesses alike with challenges we could have never prepared for. We believe that the best way for our customers to know if our mattress is the right fit is to actually sleep on it. For this reason, we offer a risk-free 100-night trial period on our mattresses. In the event that a return request is made, we guarantee that the mattress will be refunded in full, no questions asked, once returned. We did indeed inform you that we would confirm, within 5 days, if the collection could be processed, and provided you with an update the following day that we would need to wait until further notice due to restrictions in your area. At the time that your request was made, the government and local authorities set in place restrictions that did not allow our third party transporters and charity partners to collect opened mattresses from our customers' homes. This was strictly to ensure the safety of both our customers and staff members during a trying time. Our charity partner only began collections in your area this past December. The areas that are serviced by their organization are determined by them, as they are operating on limited staff and restrictions. They contacted you by email and by phone a couple of weeks ago, and were unsuccessful in getting in touch with you. As soon as we received your latest email inquiry this week, we responded to you and ensured you received a call from the charity the very same day. It is standard procedure that any modifications to our customers' personal information (contact details and address) must be provided by us, as we need to validate the information with you directly to ensure it is accurate. This is a precautionary measure, and is in no way a means to delay the process whatsoever. As promised to you initially, we are honouring our 100-night trial period, despite the lengthy delay caused by Covid-19. Our team has no record of ever informing you that we would not honour it due to the time that has passed, as the circumstances were entirely out of your control as well as ours. We can confirm that we have validated the address change with the local charity, and will process your full refund as soon as the mattress has been collected, as per our return policy. With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Find out how Noa Home The Noa compares to other Mattresses
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Ming C.Greater Melbourne (Metropolitan), VIC
- The Noa Queen
- Verified purchase
Finally Sweet Dreams! ZzzZzz...
After weeks of online research, I finally settled on Noa mattress. Bought it on Boxing Day and it arrived after 3 working days just in time for its first day in 2021!!! I was worried initially after reading about delays but it is understandable due to pandemic, boxing day, black friday sales etc., and don't mind waiting so the quick delivery was a pleasant surprise. My wife was suffering from bad backache every morning for the past 1 year on my 12 years old mattress but she is now enjoying her nightly deep sleeps and no more pain in the morning!
Purchased in December 2020 for A$749.00.
1 comment
Maggie H.Noa
Hi Ming,
We're thrilled to hear that you decided on a Noa mattress, and are happy with the delivery service provided.... Read more
We're so glad that your wife is no longer waking up with a backache, and has been able to sleep comfortably on your new mattress :) Wishing you many more restful sleeps! Warm wishes, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Love my Noa Mattress! Great price for the quality you get!
Better for back sleepers
Can be hard for stomach sleepers
Good for side sleepers
Good price
We read a few reviews of the Noa mattress and then purchased the product - great choice!
Purchased in November 2020 at Noa Home Australia for A$800.00.
1 comment
Maggie H.Noa
Hi Brigitte,
Thank you for sharing your comments, we couldn't be happier to hear that you're enjoying your Noa mattress are are happy with the value offered :)... Read more
Wishing you many happy zzz's. Warm wishes, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Dean B
- 3 reviews
- The Noa Queen
- Verified purchase
Not too soft yet very comfortable and plenty of support.
Not too soft, yet very comfortable and plenty of support. Bought for our guest bedroom. Guests have already commented on how comfortable this mattress is. We have already recommended to a friend.
Purchased in October 2020 for A$799.00.
1 comment
Maggie H.Noa
Hi Dean,
Thank you for taking the time to share your positive feedback. We couldn't be happier to hear that your guests are enjoying a comfortable and supportive sleep on your new mattress.... Read more
We truly appreciate your support, and wish you guests many more restful sleeps :)Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
- The Noa King
- Verified purchase
NOA King
Love the size and comfort is amazing. Love going to bed! Seems very supportive so far and have not noticed any sagging or reduction in comfort. Excellent value for money.
Purchased in October 2020 for A$849.00.
1 comment
Maggie H.Noa
Hi Patricia,
We're thrilled to learn that you're loving going to bed on your new Noa mattress :)... Read more
Thank you for sharing your feedback regarding the comfort and support the mattress has to offer. Wishing you many more happy zzz's! Warm wishes, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
- The Noa Queen
- Verified purchase
A good night's sleep!
This mattress is a great balance between firm and soft: it doesn’t feel too hard, but I don’t feel like I’m sinking into it at all. It feels light and comfortable, and in the three months I’ve had it, I have had some really great nights of sleep! It is quite a thick mattress, so my bed ends up being very high, but it’s not an issue for me. All in all, I’d recommend it.
Purchased in April 2020.
1 comment
Maggie H.Noa
Hi Kim,
We can't thank you enough for sharing your feedback regarding your new Noa mattress.... Read more
We're thrilled that you've been sleeping comfortably, and are satisfied with the quality and support the mattress has to offer. Wishing you many more happy zzz's :)Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Kaptin KyleBrisbane
- 21 reviews
- 8 likes
Had really high hopes but not for me.
I previously had a reasonably firm mattress I think, but that mattress was getting pretty old and worn out. I never really had any neck issues and was always able to sleep on my back, no issues. I then bought a new mattress, but I'm pretty sure it was too soft. I had this mattress for about 5 or 6 years. In that time I happened to transition my sleeping habits onto my side, and of late I don't sleep very well and my neck is always sore. Especially in one certain spot. And more so when I wake up. This is accompanied by sore traps. I tried every ...Read more
type of pillow. A tempur, a latex, a feather, and various other ones. Nothing seemed to help it. So I researched thoroughly, and came up with the noa mattress. So I bought a king and have been using it for about 1 maybe 2 months. For me, it hasn't changed anything. there was no firmness to have to get used to, and my neck and traps are still sore most mornings. I would just say it's slightly more comfortable than my previous one. But all in all, it's not for me. But Noa were really good with the refund. You just need to follow it up.Purchased in August 2020 for A$900.00.
1 comment
Maggie H.Noa
Hi Kyle,
Thank you for sharing your candid feedback regarding your Noa mattress as well as your experience with our third party delivery service.... Read more
We're truly sorry to hear that your sleep hasn't been improved with your new mattress. We're completely aware that our mattresses may not be the perfect fit for all of our customers, which is precisely the reason for which we proudly offer a risk free 100-night trial on mattress purchases. As you can appreciate, Covid-19 has brought about challenges that we could have never been prepared for. That being said, we apologize that your delivery arrived to you later than expected, despite our best efforts to reduce any additional transit delays. Please feel free to reach out to our support team at any time during your trial period should you decide you'd like to proceed with a return on your purchase, we'll be more than happy to assist you in doing so.Similar opinion? Write a review on ProductReview.com.au!
Find out how Noa Home The Noa compares to other Mattresses
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Still waiting..........
website is misleading regarding delivery time. No response from customer service to date. Disappointing start after seeing there fantastic reviews. I hope it arrives and lives up to expectations as it was actually more expensive than there competitors.
Purchased in October 2020 for A$1,399.00.
1 comment
Maggie H.Noa
Hi Luke,
Thank you for taking a moment to share your feedback.... Read more
We can't apologize enough for the unexpected delays in getting your order delivered to you. Please rest assured that we're following the matter closely, and will have your order dispatched and delivered very shortly. Please feel free to reach out to our support team at any time if we can be of further assistance to you. We promise your mattresses will be worth the wait :)Similar opinion? Write a review on ProductReview.com.au!
Amelia V.
- 4 reviews
- 1 like
Amazing value for money
Honestly the best sleeps i’ve had in years, and I’ve owned Sealy’s! Only downside is slightly less-supportive corners, so sitting on the edges it can sag a little but not enough for it to not bother me too often (actually haven’t noticed it since the first few weeks!).
A really great supportive mattress and so so comfy
Purchased in September 2020 for A$699.00.
1 comment
Maggie H.Noa
Hi Amelia,
Thank you for sharing your comments, we couldn't be happier to hear that you've been sleeping well on your new Noa mattress :)... Read more
As our mattresses are shipped compressed and rolled in a box, it's structurally impossible to include a steel perimeter along the edges, like traditional mattresses have. On that note, we're pleased to know it hasn't proven to be a major pain point for you thus far. We wish you many more restful sleeps! Warm wishes, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Michelle NormanGreater Melbourne (Metropolitan), VIC
- The Noa Queen
- Verified purchase
Absolute perfection
The most comfortable mattress I’ve ever owned, best sleep since owning. Great comfort and doesn’t sag when you get to the edge. Very supportive and quick delivery. I have had uncomfortable sleeps due to old mattress but since receiving have had some of the best sleeps ever.
Purchased in September 2020.
1 comment
Maggie H.Noa
Hi Michelle,
Thank you so much for taking a moment to share your feedback regarding your new Noa mattress.... Read more
We're so excited to hear that you've been enjoying some of your best sleeps ever, and are pleased with your overall experience with us, from the comfort, support and quality offered by the mattress, to the rapid delivery. Wishing you many more restful zzz's :) With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Sally J.South East Queensland, QLD
- The Noa Queen
- Verified purchase
Top quality
Since getting my Noa mattress I am routinely sleeping 8 good quality hours a night!
Previously I had back/hip pain which has stopped, I’m very happy with this mattress and would highly recommend it.
Purchased in August 2020 at Noa on line for A$800.00.
1 comment
Maggie H.Noa
Hi Sally,
We couldn't be happy to hear that your new Noa mattress has been providing you with a full night's rest, and is offering you some relief from the back and hip pains you were feeling previously.... Read more
We thank you so much for taking the time to share a few words on your experience with our product :) With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
- The Noa Queen
- Verified purchase
Great customer service!
The mattress itself is super comfortable however doesn't seem to breathe as well as a complete spring mattress so keep that in mind if you run hot!
Regardless Noas trial program & customer service is fabulous so very worth it!
Purchased in August 2020.
1 comment
Maggie H.Noa
Hi Gemma,
Thanks so much for taking a moment to share your comments regarding your experience with both your new mattress, and your experience shopping with us!... Read more
Please don't hesitate to reach out to our team at any time if we can assist you any further :)Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Tony NghiemGreater Melbourne (Inner), VIC
- The Noa Queen
- Verified purchase
What a great and supportive bed!
Super supportive. I have two herniated disks and this mattress has been so much better compared to my old mattress which was sinking in the middle. My back and neck has definitely improved. Highly recommend.
Purchased in July 2020 for A$799.00.
1 comment
Maggie H.Noa
Hi Nick,
We're thrilled to hear that you're enjoying a comfortable and restful night's sleep on your new Noa mattress, and are happy with the support it has to offer.... Read more
Thanks so much for taking a moment to share your comments. Wishing you many more happy zzz's. With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
- The Noa Queen
- Verified purchase
Brilliant sleep
The mattress has been a welcome change over the last few months. No springs, solid support but soft comfort and zero disturbance from my partner. Would recommend to anyone looking to stay warm or cool.
Purchased in June 2020 for A$799.00.
1 comment
Maggie H.Noa
Hi Louisa,
We couldn't be happy to hear that you're enjoying your new Noa mattress, as well as the support, comfort and zero partner disturbance feature is has to offer :)... Read more
Thank you so much for taking a moment to share your feedback. We wish you many more restful sleeps. With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Janna AdamSydney, NSW
- The Noa Queen
- Verified purchase
Great but too hot
the mattress we purchased is incredibly comfortable and offered support in all the right spots. I woke up without back complaints after just one week. Unfortunately the mattress was just way too hot for us, despite cooling mattress toppers. Very sad we had to return it
Purchased in June 2020 at Webseite .
1 comment
Maggie H.Noa
Hi Janna,
Thanks so much for sharing your comments regarding your Noa mattress.... Read more
Our hybrid design - which incorporates breathable latex, cooling gel memory foam, and most importantly, pocket springs which enhance airflow - is far better for keeping you cool then traditional or foam only mattress. In addition, our mattresses were specifically designed for warmer climates. That being said, the type of bedding and mattress protector you choose will also have a significant impact on heat retention, beyond the type of mattress you use. We're sorry to hear that regardless, the mattress felt too hot for you and you ultimately decided to return it. We do hope you find a mattress suitable for you, and certainly invite you to reach out to us at any time if we can ever be of further assistance. With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
SarahSouthern and Hills, SA
- 2 reviews
- The Noa Queen
- Verified purchase
Changed my life!
Before I got my new noa mattress I would toss and turn trying to find a position I could truly relax in and in the mornings I was waking up with aches and pains throughout my body every morning.
Now when I climb in to my noa I am comfortable straight away, i feel supported and can fully relax. I’m waking feeling better and I’ve noticed I have more energy.
Purchased in June 2020 for A$750.00.
1 comment
Maggie H.Noa
Hi Sarah,
We're thrilled to hear that your new Noa mattress is providing you with a relaxing, comfortable and supportive sleep, allowing you to wake up feeling refreshed in the morning.... Read more
We thank you for your comments and wish you many more restful sleeps on your Noa mattress. Warm wishes, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Graham McDonaldCentral Highlands and Goldfields, VIC
- The Noa Queen
- Verified purchase
Best Matress I i have ever slept on
Great support with right amount of softness and comfort. Little disturbance too/from partner
No sagging, sleep quality is great, no back stiffness on waking. Wake up feeling refreshed
Well manufactured qualitty product
Purchased in June 2019 for A$750.00.
1 comment
Maggie H.Noa
Hi Graham,
We're truly humbled by your comments and couldn't be happier to know that your Noa mattress is offering you the support and comfort you needed for a great night's rest.... Read more
We appreciate you taking the time to share your feedback and wish you many more happy zzz's :) With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
LizSydney, NSW
Most comfortable bed we have ever slept on.
My husband and I have been married 40 years and as you can imagine have had a few mattresses in that time. We took a chance on the mattress in a box and without a doubt we have had the best sleep ever. Not too firm but very supportive and so comfortable. Cannot recommend NOA highly enough for an amazing product.
Purchased in July 2020 for A$790.00.
1 comment
Maggie H.Noa
Hi Liz,
Where do we begin expressing how thrilled (yet humbled) we are by your generous feedback.... Read more
We're so happy to know that your new Noa mattress has offered you and your husband a supportive yet comfortable night's rest :) We truly appreciate your support. Wishing you many more happy zzz's. Regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Chrissie D.asked
Hello. I'm trying to decide between this and the Eva mattress, both are very similar.
I'm interested in Firmness and Support. I don't want something that's rock hard to lie on because I'm a side sleeper and that can create pressure issues on the hips, but also don't want something I'm going to sink too much into and my lower back won't be supported. Can somebody who actually owns one of these mattresses and has been sleeping on it for awhile comment on the firmness and 'sinkability' ..Thanks.
Edit: I tried the Koala mattress and found it to be too soft and unsupportive.
No answers
Nozomi F.asked
Hi,
I am planning to buy the Noa Mattress but it'll be stored in its box for approx 8 weeks before we open it.
Will this affect the product?
Rgds
1 answer
Maggie H.Noa
Hi Nozomi,
Thanks for reaching out to us :)
We don't recommend keeping the mattress in the box for more than a month.
Also, a friendly reminder that your 100 night trial period begins on the day you receive your delivery.
Please let us know if we can assist you in any other way.
Regards,
Maggie
Holly B.asked
Hi, I'm looking at mattresses for my toddlers first 'big bed'. Is the Noa too firm for toddlers who obviously way alot less than adults?
3 answers
My grandson has a Noa mattress, they said it’s great, they also chose it because it was the best for kids with allergies
Thanks Sally!
Maggie H.Noa
Hi Holly,
Thank you for writing us and for your interest in our mattress selection.
Our mattresses are great for children and adults alike, and have been purchased by many parents across all the countries in which we operate.
If you're looking for a softer mattress, we would recommend going with our Noa mattress.
Please let us know if you have any further questions, we'll be more than happy to help :)
Details
Noa Home The Noa Single4.1(17) | Noa Home The Noa Double4.3(32) | Noa Home The Noa King Single4.7(11) | Noa Home The Noa Queen4.4(152) | |
---|---|---|---|---|
Category | Mattresses | Mattresses | Mattresses | Mattresses |
Price (RRP) | A$799.00 | A$999.00 | A$899.00 | A$1,099.00 |
Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
Size | Single | Double | King Single | Queen |
Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
Country of Manufacture | China | China | China | China |
Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
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Maggie H.Noa
Hi Chris,
Thank you for taking a moment to share your feedback regarding your delivery experience.... Read more
We're truly sorry to learn that you haven't yet received your delivery. Please rest assured that our support team remains at your disposal to assist you with the status of your order. We invite you to reach out to us at support@noahome.com, and we'll gladly provide you with the latest update regarding the progress of your delivery. With regards, Maggie