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awiekartSydney, NSW
Exhaustingly terrible experience with Noa. Had to wait for 6 months to get a refund and still waiting on a free pick up
Very bad experience with Noa waiting 6 months for a refund but at least it came through eventually. Only after threatening legal action and informing the office of Fair Trading.
Purchased in May 2020 for $700.00.
2 comments
Absolute joke. Ok so the refund came through eventually...but the most important thing to me is that the mattress doesn't end up in landfill and that you honour your promise of a free pick up as state...
Read mored in your policy: "Noa mattress returns are typically either donated to (1) local charities or (2) organizations that recycle the product’s raw materials." It's as if you've completely forgotten about the second option you offer. I am STILL stuck with that stupid mattress as the Salvation Army didn't come the day they said they would. I lost hundreds of dollars in lost wages that day as I had to take the day off work (I am self-employed) waiting for them to come. When I called them to check what was happening they told me that Noa had told them to cancel the pick up because I hadn't told them about my change of address even though I did tell them the second I found out I was required to! This was a whole week before the pick up day!Still waiting..........
website is misleading regarding delivery time. No response from customer service to date. Disappointing start after seeing there fantastic reviews. I hope it arrives and lives up to expectations as it was actually more expensive than there competitors.
Purchased in October 2020 for $1,399.00.
1 comment
Maggie H.Noa
Hi Luke,
Thank you for taking a moment to share your feedback....
Read more We can't apologize enough for the unexpected delays in getting your order delivered to you. Please rest assured that we're following the matter closely, and will have your order dispatched and delivered very shortly. Please feel free to reach out to our support team at any time if we can be of further assistance to you. We promise your mattresses will be worth the wait :)- The Noa Queen
- Verified purchase
Great customer service!
The mattress itself is super comfortable however doesn't seem to breathe as well as a complete spring mattress so keep that in mind if you run hot!
Regardless Noas trial program & customer service is fabulous so very worth it!
Purchased in August 2020.
1 comment
Maggie H.Noa
Hi Gemma,
Thanks so much for taking a moment to share your comments regarding your experience with both your new mattress, and your experience shopping with us!...
Read more Please don't hesitate to reach out to our team at any time if we can assist you any further :)Review collected in partnership with Noa
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
Janna AdamSydney, NSW
- The Noa Queen
- Verified purchase
Great but too hot
the mattress we purchased is incredibly comfortable and offered support in all the right spots. I woke up without back complaints after just one week. Unfortunately the mattress was just way too hot for us, despite cooling mattress toppers. Very sad we had to return it
Purchased in June 2020 at Webseite .
1 comment
Maggie H.Noa
Hi Janna,
Thanks so much for sharing your comments regarding your Noa mattress....
Read more Our hybrid design - which incorporates breathable latex, cooling gel memory foam, and most importantly, pocket springs which enhance airflow - is far better for keeping you cool then traditional or foam only mattress. In addition, our mattresses were specifically designed for warmer climates. That being said, the type of bedding and mattress protector you choose will also have a significant impact on heat retention, beyond the type of mattress you use. We're sorry to hear that regardless, the mattress felt too hot for you and you ultimately decided to return it. We do hope you find a mattress suitable for you, and certainly invite you to reach out to us at any time if we can ever be of further assistance. With regards, MaggieReview collected in partnership with Noa
- The Noa King
- Verified purchase
Do not recommend. Wake up in pain every morning.
Alright, so after months and months of sleeping in this mattress I have to say it’s a waste of money. Specially if you sleep on your side. It’s hard as a rock, hot and sweaty and you’ll wake up in pain. about to order a mattress topper to remediate the problem. I do not recommend it at all. Wish I had returned in time.
Purchased in December 2019.
1 comment
Maggie H.Noa
Hi Pedro,
Thank you for taking the time to share your comments regarding your Noa mattress....
Read more We're truly sorry to hear that it isn't a good fit for your sleep needs and preferences. We completely understand that our mattresses may not be suitable for all of our customers, which is why we proudly offer our 100-night trial, during which point the mattress can be returned for a full refund, no questions asked. Kindly note that our mattress designs were specifically made for warmer climates, and heat retention may be caused by other factors such as body heat, as well as the material of the mattress protector and / or sheets, to name a few. With regards, MaggieReview collected in partnership with Noa
Alex TinniswoodPerth, WA
- The Noa Queen
- Verified purchase
Took a chance, don't regret it!
I have tried some 'bed in a box' mattresses with varying results but after doing some research and taking advantage of a sale, I decided to purchase a NOA mattress. At first I didn't find it that comfortable and was starting to regret my purchase. However after reading reviews about a number of people taking a bit of time to get used to the mattress I persevered. After about a week it felt amazing and I've now had it for over 2 months and it feels great. It also gets warm really quick which is great for winter.
Purchased in May 2020 for $749.00.
1 comment
Maggie H.Noa
Hi Alex,
We're so happy to hear that you've grown to enjoy your Noa mattress and are now sleeping comfortably on it....
Read more We thank you for taking the time to share your feedback :) Wishing you many more happy sleeps. With regards, MaggieReview collected in partnership with Noa
Hanie VuSydney Surrounds, NSW
- 4 reviews
- 1 like
- The Noa Single
- Verified purchase
This is perfect for both price and quality
Fast shipping, quality and price are those things made me came back and get this single mattress for my son. Thank you Noa!
The king mattress that I have used for more than a year is still nice and firm.
Purchased in May 2020 for $499.00.
1 comment
Maggie H.Noa
Hi Hanie,
We're truly humbled by your comments :)...
Read more We're so happy that we've been able to provide you with an enjoyable shopping experience and better yet, a great night's sleep for both you and your son. Thanks so much for choosing Noa! Warm wishes, MaggieReview collected in partnership with Noa
MH
- 3 reviews
- 2 likes
- The Noa Queen
- Verified purchase
Very pleased with the NOA mattress. I am sleeping longer.
The mattress is very supportive and has had a positive effect on my back. I am sleeping longer than before and the mattress is maintaining its shape. Well done NOA!
Purchased in May 2020.
1 comment
Maggie H.Noa
Hi there,
Thank you for taking the time to share your feedback. We're so happy to know that your new Noa mattress is offering the comfort and support you were hoping for to enjoy a restful, and more importantly, comfortable night's sleep....
Read more Wishing you many more happy zzz's. Warm wishes, MaggieReview collected in partnership with Noa
Sophie MosaviGreater Melbourne (Metropolitan), VIC
- The Noa Queen
- Verified purchase
Mattress is perfect but delivery sucks
It is very comfortable and I truly enjoy my sleeps. I wouldn’t go for any other brand from now on. It’s not too firm, it’s not too soft, it’s really just right.
I am very unhappy and disappointed with delivery, which am happy to provide feedback on a seperate note.
If it wasn’t for the delivery, I would have given you 5 out of 5.
1 comment
Maggie H.Noa
Hi Sophie,
We're so happy to know that you're loving your new Noa mattress, and the support and comfort our hybrid design has to offer....
Read more On another note, we're truly sorry to learn that the delivery service provided by our third party transporter did not meet your expectations. Please rest assured that we work with them closely in continuously improving, to ensure a positive and seamless experience for our customers. Wishing you many more happy sleeps on your new mattress :) With regards, MaggieReview collected in partnership with Noa
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
- The Noa Queen
- Verified purchase
Happy with my Noa
Initially I had some issues with my order but team at Noa were more than helpful in clearing up what was a bank error.
I have slept on my Noa for three months now and find it very comfortable. No miracles on my back or shoulder but a lot more comfortable than my old inner spring mattress. Fairly heavy to lift when making the bed or turning the mattress.. A well priced and good quality product, I recommend this mattress.
Purchased in May 2020 at Internet for $750.00.
1 comment
Maggie H.Noa
Hi Dickens,
Thank you for taking a moment to share your feedback regarding your shopping experience with Noa....
Read more We're happy to know we were able to assist you along the way, and that you're now enjoying resting on your new Noa mattress. Warm regards, MaggieReview collected in partnership with Noa
- The Noa King
- Verified purchase
Firm mattress
Did not expect it to be as firm as it is. Nothing Our mattress topper did not fix. Now love it and do not want to leave it each morning.
1 comment
Maggie H.Noa
Hi Julie,
Thank you for sharing your comments, we're so happy to know that you're happy with your new Noa mattress!...
Read more Wishing you many more restful sleeps (and mornings) on it :) With regards, MaggieReview collected in partnership with Noa
- The Noa Double
- Verified purchase
Super comfortable!
It's been a year and I'm loving how comfortable the mattress is! I still have persistent back and shoulder issues but they haven't been aggravated with the mattress. I sleep extremely well nowadays!
Purchased in June 2019.
1 comment
Maggie H.Noa
Hi Joy,
Thank you for sharing your feedback on your Noa mattress. We're so happy to hear that the design of the mattress has offered you the support and comfort you've been looking for to enjoy a good night's rest over the past year :)...
Read more Wishing you many more happy zzz's. With regards, MaggieReview collected in partnership with Noa
BreeVictoria
- The Noa Queen
- Verified purchase
Disappointed when I found out where it was made
Great mattress however, thought I had done all the checks . Then see the tag. “Made in..” to say the very least that’s what I was trying to avoid.
Made in an country that cares for no one or nothing. Extreme disappointment. Get your business out of there!!!
Purchased in March 2020 for $750.00.
1 comment
Maggie H.Noa
Hi Bree,
Thank you for writing us and sharing your feedback. We're so pleased to hear that you love your Noa mattress....
Read more Our approach to product design and development is one that considers a number of factors, namely (1) products that are built to last, adhere to the highest standards of manufacturing and compliance requirements and (2) provide exceptional value. As is the case with iPhones, and countless other products by global brands across industries, that are responsibly made in China, we cooperate with best-in-class facilities, craftspeople and manufacturers that are selected beyond their origin country. That said, we are always exploring ways to invest in artisans, craftspeople, communities, manufacturers and businesses that can deliver products, value and quality. With kind regards, MaggieReview collected in partnership with Noa
AngeliqueNorthern Region, NSW
- The Noa King
- Verified purchase
Wish i had returned before 100 day trial finished
Quite a firm mattress, I thought I would get use to it, however nearly a year and a half on and its still not the best nights sleep, I can't say I've ever had a good nights sleep on it. The inital trial period came and went, at the time i had three year old twins and a one year old, so getting a full nights sleep never happened anyway always in and out tending to the babes, but now that i can sleep without too much interuption, i do regret purchasing our NOA mattress and will look at updating when i can afford it, such a shame. I am much more comfortable in my children's basic single mattresses from Harvey Norman.
Purchased in November 2018 for $899.00.
1 comment
Maggie H.Noa
Hi Angelique,
Thanks for sharing your comments regarding your Noa mattress....
Read more We fully understand that our hybrid design may not always be the perfect fit for each one of our customers, which is exactly why we offer 100 nights to try it out in the comfort of your home. We believe this is ample time for our customers to decide if they're happy with their mattress. We're sorry you weren't able to request a return during your trial period, and truly hope you'll be able to find a mattress that suits your needs, now that you're experiencing less interruptions throughout the night. Warm wishes, MaggieReview collected in partnership with Noa
sharon.youngSouthwest, VIC
- The Noa Queen
- Verified purchase
Great value and quality
The mattress is quite firm and supportive, which I personally find very comfortable.
I appreciate being able to move about without disturbing my partner.
The delivery was prompt and unpacking fairly straightforward.
The two negatives with this mattress are:
1. It still has a slightly musty/mildewy odour, even after 5 weeks.
2. The edges don't hold their shape as much as my previous Sleeping Duck mattress, which makes me wonder if the sides are going to sag.
Purchased in March 2020 for $749.00.
1 comment
Maggie H.Noa
Hi Sharon,
Thanks for taking the time to share your feedback regarding your new Noa hybrid mattress....
Read more We're so happy to hear that you're enjoying the quality, comfort and support provided by the mattress :) The Noa mattress has good soft edge support however, due to the fact that the product is compressed and rolled, it is structurally impossible to use a steel perimeter along the inner edge of the mattress. Upon completion of each mattress production, our manufacturer regularly airs out the products for 3-4 days before the inspection by a third-party compliance company and final packaging. Please rest assured that the smell is not associated with any harmful chemicals as our foams are REACH certified and use non-toxic adhesives. That said, you can definitely air out the mattress by removing all bedding (including a mattress protector), opening a window or the A/C, and allowing any smell to dissipate during the day. If there is anything else that our support team may assist you with, please don't hesitate to get in touch with us and we'll be more than happy to help! With kind regards, MaggieReview collected in partnership with Noa
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
Bernard KrauseCentral Highlands and Goldfields, VIC
- The Noa Queen
- Verified purchase
Full refund for trying you have nothing to loose jive it a shot read full review !!!!!!
It was a Fantastic mattress I fell asleep like a rock within 10 minutes and never had a problem from my existing back problem,but unfortunately I was only to wake up later around 3:am from overheating, I am a hot blooded person and I generate a lot of heat, and I was not happy so I contacted Noa and they gave me full refund for trying , So Thank You NOA for the time to try and If you can reduce the heat your on a winner for me.
Just a personal note Thank You for the trial and the best the NOA team Stay safe
Kinds Regards
Bernie Krause
Purchased in March 2020 at ON LINE for $800.00.
1 comment
Maggie H.Noa
Hi Bernard,
Thank you for sharing your humbling comments regarding your shopping experience with Noa....
Read more We understand that our mattress may not be the perfect fit for every customer, which is why we pride ourselves on offering a free 100-night trial. We're so happy to hear that you've enjoyed shopping with Noa and look forward to assisting you again in the future. Wishing you warm regards, MaggieReview collected in partnership with Noa
BuyhardSouth East Queensland, QLD
Comfortable and supportive so far
20mm sway/sagging after 6 weeks, still feels comfortable thou. - 1 person at 83kg
Will be happy if sway/sagging does not increase much more.
Mattress doesn't stay as cool as I was expecting.
At this stage still good value for money.
Purchased in January 2020 for $749.00.
5 comments
Maggie H.Noa
Hi there,
Thank you for sharing your feedback!...
Read more We're glad that you're resting well on your Noa mattress so far :) If for whatever reason the mattress no longer suits your needs within your free 100-night trial period, please don't hesitate to reach out to us and we'll be more than happy to assist you. For now, we're wishing you many more restful sleeps. With regards, MaggieHi Maggie,
Just to explain the 3star customer service given, shipping was 10 to 14 days instead of the 2-5 days that was quoted.
Maggie H.Noa
Hi there, thanks so much for clarifying - without your order number it is difficult for me to investigate this delay further however, some remote shipping addresses may require up to 14 business days once shipped.
MollietSouth East Queensland, QLD
- 12 reviews
- 2 likes
- The Noa Double
- Verified purchase
Fantastic mattress in a box
Very impressed with this mattress. I previously owned for many years a top brand very expensive mattress and was a bit dubious about buying a mattress in a box but after reading many reviews I gave it a go. So impressed, took a couple of days to become completely firm but since then I have had the perfect sleep. Only one con and that is the mattress does retain heat, a winter bonus but not so in summer. Perhaps a cooling gel topper may overcome this. Overall I am very happy with this purchase.
Purchased in October 2019.
1 comment
Maggie H.Noa
Hi Molliet,
Thank you for sharing your comments, we're so happy to hear that you are happy with your Noa mattress and have found restful sleep since using it....
Read more We're sorry that you've noticed signs of heat retention while using the mattress. Compared to traditional mattresses or only foam mattresses, our hybrid design incorporates natural (breathable) latex, cooling gel memory foam, and most importantly, pocket springs which enhance airflow. Wishing you many more happy zzz's. Warm regards, MaggieReview collected in partnership with Noa
- The Noa King
- Verified purchase
Amazing mattress - recommend for al my friends
Quick delivery and easy to set up. Soft to touch but still provides all the support I need. Feels more medium/plush which is exactly what we wanted. We rave about our mattress to our friends and family. Thanks team!
Purchased in October 2019 for $800.00.
1 comment
Maggie H.Noa
Hi Kaushini,
We're so happy to hear that you're satisfied with your new Noa mattress, and are enjoying the level of support it offers while you sleep....
Read more Wishing you many more restful sleeps :) Warm regards, MaggieReview collected in partnership with Noa
Rod CollinsHobart, TAS
- The Noa King
- Verified purchase
Excellent mattress
A great mattress. Finding it maybe a bit warm but I've always had a problem with getting too hot at night. Very comfortable and supportive. Minimal interference for partner when moving or getting out of bed. Far better than other mattresses we've owned and great value.
Purchased in June 2019 for $900.00.
1 comment
Maggie H.Noa
Hi Rod,
We're so happy to hear that you're satisfied with the value of your Noa mattress. Thanks so much for sharing your comments :)...
Read more Warm regards, MaggieReview collected in partnership with Noa
Questions & Answers
Tara L.asked
How is the Noa mattress compared to Eva Mattress? I have a hard time deciding between the two. Isn’t Eva mattress more closely resembled Noa Luxe mattress in terms of material layers and is cheaper?
1 answer
Maggie H.Noa
Hi Tara,
Thank you for writing us and for your interest in our mattress selection.
We'd be more than happy to provide you with more information regarding our Noa hybrid mattress, with the hopes of making your purchasing decision a littler easier on you.
The Eva mattress is indeed quite similar. We would like to highlight a few considerations:
Key consideration: We strategically placed our layer of breathable latex on the top layer as this is the most expensive (premium) material you can feature on a mattress. It is far more comfortable to rest atop than gel memory foam (as the first layer like Eva - which retains more heat and has little bounce). This is perhaps the most important differentiator that will most certainly impact the comfort of the mattress.
Our cover is made primarily of TENCEL a sustainable, breathable and highly comforting fabric.
While Eva only operates in Australia, we have been operating across four major markets for far longer allowing us to perfect our product and serve thousands of customers.
Below are some of the key differences that the Luxe mattress has to offer in comparison to our Noa mattress:
- the bamboo charcoal infused latex layer provides additional breathability by absorbing excess moisture to help keep you cool while sleeping
- the extra layer of micro coils adds responsiveness to the body and body movements
- the zoning of the pocketed springs provides adequate support to different areas of your body, mainly to your lower back and waist, to keep your spine properly aligned
With that said, every customer is different and we couldn't guarantee that our product is just what you need. Instead, we believe that the free 100-night trial is the best way for you to find out.
Chrissie D.asked
Hello. I'm trying to decide between this and the Eva mattress, both are very similar.
I'm interested in Firmness and Support. I don't want something that's rock hard to lie on because I'm a side sleeper and that can create pressure issues on the hips, but also don't want something I'm going to sink too much into and my lower back won't be supported. Can somebody who actually owns one of these mattresses and has been sleeping on it for awhile comment on the firmness and 'sinkability' ..Thanks.
Edit: I tried the Koala mattress and found it to be too soft and unsupportive.
1 answer
Maggie H.Noa
Hi Chrissie,
We'd be more than happy to provide you with more information regarding our Noa hybrid mattress, with the hopes of making your purchasing decision a littler easier on you.
The Eva mattress is indeed quite similar. We would like to highlight a few considerations:
Key consideration: We strategically placed our layer of breathable latex on the top layer as this is the most expensive (premium) material you can feature on a mattress. It is far more comfortable to rest atop than gel memory foam (as the first layer like Eva - which retains more heat and has little bounce). This is perhaps the most important differentiator that will most certainly impact the comfort of the mattress.
Our cover is made primarily of TENCEL a sustainable, breathable and highly comforting fabric.
While Eva only operates in Australia, we have been operating across five major markets for far longer allowing us to perfect our product and serve thousands of customers.
With that said, every customer is different and we couldn't guarantee that our product is just what you need. Instead, we believe that the free 100-night trial is the best way for you to find out.
Please let us know if you have any further questions that we can assist you with.
Nozomi F.asked
Hi,
I am planning to buy the Noa Mattress but it'll be stored in its box for approx 8 weeks before we open it.
Will this affect the product?
Rgds
1 answer
Maggie H.Noa
Hi Nozomi,
Thanks for reaching out to us :)
We don't recommend keeping the mattress in the box for more than a month.
Also, a friendly reminder that your 100 night trial period begins on the day you receive your delivery.
Please let us know if we can assist you in any other way.
Regards,
Maggie
Details
Noa Home The Noa Single4.2(19) | Noa Home The Noa Double4.2(38) | Noa Home The Noa King Single4.7(18) | Noa Home The Noa Queen4.4(187) | |
---|---|---|---|---|
Category | Mattresses | Mattresses | Mattresses | Mattresses |
Price (RRP) | $799.00 | $999.00 | $899.00 | $1,099.00 |
Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
Size | Single | Double | King Single | Queen |
Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
Country of Manufacture | China | China | China | China |
Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
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Maggie H.Noa
Hi there,
Thank you for sharing your feedback....
Read more As you are well aware, Covid-19 has provided countries, individuals, and businesses alike with challenges we could have never prepared for. We believe that the best way for our customers to know if our mattress is the right fit is to actually sleep on it. For this reason, we offer a risk-free 100-night trial period on our mattresses. In the event that a return request is made, we guarantee that the mattress will be refunded in full, no questions asked, once returned. We did indeed inform you that we would confirm, within 5 days, if the collection could be processed, and provided you with an update the following day that we would need to wait until further notice due to restrictions in your area. At the time that your request was made, the government and local authorities set in place restrictions that did not allow our third party transporters and charity partners to collect opened mattresses from our customers' homes. This was strictly to ensure the safety of both our customers and staff members during a trying time. Our charity partner only began collections in your area this past December. The areas that are serviced by their organization are determined by them, as they are operating on limited staff and restrictions. They contacted you by email and by phone a couple of weeks ago, and were unsuccessful in getting in touch with you. As soon as we received your latest email inquiry this week, we responded to you and ensured you received a call from the charity the very same day. It is standard procedure that any modifications to our customers' personal information (contact details and address) must be provided by us, as we need to validate the information with you directly to ensure it is accurate. This is a precautionary measure, and is in no way a means to delay the process whatsoever. As promised to you initially, we are honouring our 100-night trial period, despite the lengthy delay caused by Covid-19. Our team has no record of ever informing you that we would not honour it due to the time that has passed, as the circumstances were entirely out of your control as well as ours. We can confirm that we have validated the address change with the local charity, and will process your full refund as soon as the mattress has been collected, as per our return policy. With regards, Maggie