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Noa Home The Noa

Noa Home The Noa

Queen, King, Double, etc... (See All)
4.3 from 380 reviews · View Statistics
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Reviews

4.3
3 reviews
5
(1)
4
(2)
3
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Gabriel
GabrielGreater Melbourne (Metropolitan), VIC

Thanks to Noa

published

Hi unfortunately the mattress wasn't for me as I felt it get a bit softer after 3 weeks. But I would like to say I had very positive experience with Noa. once I ordered my mattress took only one day to come.
When I felt mattress wasn't for me it just took one email and everything when really easy no even questions asked. I got my full refund.
Don't get scared in give them a chance their service won't disappoint you.

Purchased in May 2021 at Noa Home Australia for $799.

Value for Money
3/5
Customer Service
5/5
Incentivised Review No
Sleeping PositionSide
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging Yes
Perceived Firmness Medium
Noa
Maggie H.Noa Send a private message
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Comfy but soft edges

published

Noa Lux is very comfortable, feels great to wake up from. Was expecting it to be a little more plush but still good. We found the edges too soft so if you fill out the mattress opt for a bigger size

Purchased in January 2021 for $1,199.

Value for Money
4/5
Customer Service
4/5
Sleeping PositionSide
Adjustment PeriodWeeks
Pre-existing Neck / Back Issues Yes
Caused Discomfort No
Heat Retention No
Sagging Yes
Perceived Firmness Medium
Noa
Maggie H.Noa Send a private message
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Review collected in partnership with Noa

The reviewer stated that an incentive was offered for this review

Buyhard
BuyhardSouth East Queensland, QLD

Comfortable and supportive so far

published

20mm sway/sagging after 6 weeks, still feels comfortable thou. - 1 person at 83kg
Will be happy if sway/sagging does not increase much more.
Mattress doesn't stay as cool as I was expecting.
At this stage still good value for money.

Purchased in January 2020 for $749.

Value for Money
4/5
Customer Service
3/5
Incentivised Review No
Sleeping PositionSide
Adjustment PeriodWeeks
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention Yes
Sagging Yes
Perceived Firmness Medium
Noa
Maggie H.Noa Send a private message
Buyhard
Buyhard

Hi Maggie,
Just to explain the 3star customer service given, shipping was 10 to 14 days instead of the 2-5 days that was quoted.

Noa
Maggie H.Noa Send a private message

Hi there, thanks so much for clarifying - without your order number it is difficult for me to investigate this delay further however, some remote shipping addresses may require up to 14 business days once shipped.

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Questions & Answers

Nikita D.
Nikita D.asked
The Noa

I've been trying to contact Noa to cancel an order that has not yet been processed on their end. It's impossible to be able to reach someone on the phone. I've sent 2 emails and I am finding their history of sub par customer service nerve wracking. How quick are they to call back usually?

1 answer
Noa
Maggie H.Noa Send a private message
Travel bee
Travel beeasked
The Noa King Single

I purchased a Noa lite on 14/9. I’ve been trying to get in touch with customer service to find out about ETA, but every time I call your Australian number, it goes straight to voicemail. You can’t even be placed on hold. Emails so far have gone unanswered as well. Given the appalling service and lack of communication I’m really regretting having made the purchase. Can someone tell me how to get in touch with a person to discuss my order?

1 answer
Noa
Maggie H.Noa Send a private message
R.S.
R.S.asked
The Noa Queen

Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.

1 answer
Noa
Maggie H.Noa Send a private message
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Noa Home The Noa

Details

Compare all 5 Noa Home The Noa
CategoryMattressesMattressesMattressesMattresses
Price (RRP) $799.00$999.00$899.00$1,099.00
Type Latex, Memory Foam and Pocket SpringLatex, Memory Foam and Pocket SpringLatex, Memory Foam and Pocket SpringLatex, Memory Foam and Pocket Spring
FirmnessMedium FirmMedium FirmMedium FirmMedium Firm
SizeSingleDoubleKing SingleQueen
Country of ManufactureChinaChinaChinaChina
Thickness28 cm28 cm28 cm28 cm
Manufacturer Warranty15 year(s)15 year(s)15 year(s)15 year(s)
Compare all 5 Noa Home The Noa
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