Amazing customer service and product!
Amazing customer service and product - we found the entire experience to be amazing! The mattress is very durable and we are very happy!
We will definitely be back!
Thank you Noa - we will be back.
Purchased in May 2021.
- The Noa King
Love the size and comfort is amazing. Love going to bed! Seems very supportive so far and have not noticed any sagging or reduction in comfort. Excellent value for money.
Purchased in October 2020 for $849.00.
- The Noa King
Excellent mattress - exceptional value for money
My body took about 2 weeks to get adjusted while my wife took a whole month. We bought the mattress on sale $8XX; great value to us as we were considering Sleeping Duck at almost twice the price. I must admit we did not trial any other mattress. The latex layer was a huge consideration in after my research and I took the plunge when the mattress went on sale. The shipping experience was a bit poor; granted it was during Covid19 lockdown - the messaging on the delivery process was very different to the experience. However, the customer service was top notch and were very responsive. I would highly recommend the mattress and wouldn't hesitate to purchase another at full price.
Purchased in February 2020 for $850.00.
- The Noa Double
Great product. Did what it said it would.
Didn’t know what to expect. First online purchase of a mattress delivered in a box. One month later and sleeping like a baby again.
Took a week to get used to it. A little on the firm side but supportive. Less backaches now and sleeping comfortably.
Couldn’t be happier. Definitely recommend.
Purchased in March 2020.
Find out how Noa Home The Noa compares to other Mattresses
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- The Noa King
Good comfortable bed
So far after having this mattress, I slept better. It's nice cushion and have enough support for back. Some users find it too hard, I find just nice. It's comfortable.
Purchased in June 2019.
- The Noa Single
Great mattress, great value
This mattress was such good value for money. It's incredibly comfortable and supportive, and we would definitely buy it again. It has maintained it's shape, and is so very supportive.
Purchased in August 2019 for $450.00.
- The Noa King
Good sleep- perfect for my family!
we have received 3 weeks ago, and we have better sleep ever. Customer service was great specially person named Jean.
good quality mattress and so heavy.
Would recommend to all my family and friends.
Purchased in February 2019 for $850.00.
Questions & Answers
I've been trying to contact Noa to cancel an order that has not yet been processed on their end. It's impossible to be able to reach someone on the phone. I've sent 2 emails and I am finding their history of sub par customer service nerve wracking. How quick are they to call back usually?
Thank you so much for sharing this feedback and we're truly sorry if you had some difficulties getting in touch with us, as our team is currently experiencing a higher than normal volume of inquiries in light of Black Friday.
That being said, we see that our team has been able to receive and process your request, and has provided you with a refund confirmation via email.
Please don't hesitate to let us know if there's anything else that we can do to assist you further, it'll be our pleasure!
I purchased a Noa lite on 14/9. I’ve been trying to get in touch with customer service to find out about ETA, but every time I call your Australian number, it goes straight to voicemail. You can’t even be placed on hold. Emails so far have gone unanswered as well. Given the appalling service and lack of communication I’m really regretting having made the purchase. Can someone tell me how to get in touch with a person to discuss my order?
Thanks so much for reaching out and we're truly sorry to learn that we've missed you over the phone, as our team is currently experiencing higher than normal call volumes.
Please feel free to provide us with your order number, and we'll be more than happy to send you a quick email with the latest update regarding your order, and options that are available to you at the moment to ensure your complete satisfaction :)
Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.
Thank you for your interest in our mattress selection.
We have many customers who use our mattresses with Ikea bed frames.
We would simply recommend measuring the inner frame to ensure our mattress will fit properly.
Within the mattress industry, products typically have a sizing tolerance of +/- 2cm, as the mattresses themselves can be slightly compressed / squeezed into spaces.
Please let us know if you have any further questions, we'll be more than happy to help :)
Get an answer from our members and Noa representatives
|Type||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring|
|Firmness||Medium Firm||Medium Firm||Medium Firm||Medium Firm|
|Country of Manufacture||China||China||China||China|
|Thickness||28 cm||28 cm||28 cm||28 cm|
|Manufacturer Warranty||15 year(s)||15 year(s)||15 year(s)||15 year(s)|
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