Great bed, annoying poor customer service and delivery.
Bed is fantastic. Too bad I waited over two weeks after receiving a 3 day ETA for shipping. This was apparently to ship only a few suburbs away. Enquires in 2 day intervals after that with [Name Removed], [Name Removed] and [Name Removed], from NOA revealed a lack lustre and complacent attitude towards customer service. Until the mattress showed up the whole process was so terrible I thought I had been scammed.
If you want a great bed and service order elsewhere. After this experience I would not trust their guarantee/warranty offer either.
Purchased in January 2021 for $800.00.
Worst online business ever!
Goods are not delivered! Incorrect information provided by support lady on webchat. Does not want to follow up with their courier to find out why there are delays.
Today trying to follow up, no agents in the office to pick up and no chat service. Teaming up with one of the worst courier services "alliedexpress".
Purchased in December 2020 at Noa Home Australia for $1,400.00.
Beware of international fee charges when paying with credit card
I have been charged an international service fee of $27.16 by my credit card company. Be aware this could happen to you as well. I disputed it with the credit card company and it has been reversed thankfully. Just something to be aware of. First thoughts regarding the mattress is that it is hard as a rock (3 nights slept on it so far) but we will give it a few more days/weeks before making a final decision to keep it or not. Also, it is quite heavy and there are no handles on the sides to manoeuvre it around.
Purchased in February 2020 at online for $799.00.
Questions & Answers
Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.
Thank you for your interest in our mattress selection.
We have many customers who use our mattresses with Ikea bed frames.
We would simply recommend measuring the inner frame to ensure our mattress will fit properly.
Within the mattress industry, products typically have a sizing tolerance of +/- 2cm, as the mattresses themselves can be slightly compressed / squeezed into spaces.
Please let us know if you have any further questions, we'll be more than happy to help :)
Just wondering when my bed will arrive. Ordered on 29/7 and it’s 25/8. My bed is nowhere to be seen.
Thanks for reaching out to us and we're so sorry that you have not yet received one of your mattresses!
We know that Allied Express is currently experience delays within their network, and are making all the necessary efforts to have parcels delivered as quickly as possibly.
That said, we see that there haven't been any new tracking updates since 10th August therefore, we've request an urgent status update and we'll get back to you via email as soon as we hear back from them with further information.
W're so sorry about this unexpected delay but will do everything we can to have the mattress delivered to you promptly!
I have tried to contact someone on your website regarding the mattress. I have ranged the number 02 4050 0260 but nobody has picked up. Although the mattress looks very promising but to not be able to reach the sales staff really raise me a lot of concerns.
Thank you so much for reaching out to us and we're so sorry if we've missed your calls earlier.
We would love to chat with you and provide you with any information you're looking for regarding our product selection.
Please feel free to schedule a one-on-one consultation directly on our website, on the date and time of your choosing, and a member of our team will make sure to contact you, to ensure we don't miss each other again :)
Get an answer from our members and Noa representatives
|Type||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring|
|Firmness||Medium Firm||Medium Firm||Medium Firm||Medium Firm|
|Thickness||28 cm||28 cm||28 cm||28 cm|
|Country of Manufacture||China||China||China||China|
|Manufacturer Warranty||15 year(s)||15 year(s)||15 year(s)||15 year(s)|
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.