Noa Home The Noa
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- Side (8)
- Back (2)
- Front (4)
- Days (2)
- Weeks (2)
- Months (1)
- I never got used to it! (6)
- Very Soft (2)
- Soft
- Medium (3)
- Hard (6)
- Very Hard
Reviews
Wouldn't recommend
We have had our Noa for 5-6 years. Unfortunately it hasn't stood the test of time, I would expect a solid 10 years for any mattress and it has not delivered. Both my husband and I wake up with a sore back everyday, we recently went overseas for 14+ days and neither of us had a sore back in hostel beds. The mattress is no longer firm or supportive, it has dipped significantly on both sides and we have a mound in the middle of the bed. This loss in shape started about 1.5-2years of having it, despite turning the mattress frequently too and keepi... Read moreng in mind both of us only weigh 60-70kg. It is extremely hot to sleep in. Perhaps the newer technology is better but I wake up sweating no matter what season despite breathable sheets and a light feather duvet, an issue I never had in the past until this mattress. The positives .... it was good at the start, and you don't get disturbed by your partner moving, that's all I have to say about it.Satisfied with quality
First of all quality is good ,Secondly delivery and communication
Still keep looking for next purchase such as pillow case , mattress protector, cover
Any deco items .
Willing to buy again
Thanks Show details · 1
Horrible
we are both 70 years old and about 90kg each.This is the worst mattress we have purchased in 50 years.to hard.to hot.no edge support.
you are made to jump through hoops to get a refund.take photos,fill out survey.
the staff are rude and not helpful at all.they take your money quick and they can not tell you how and when you will be contacted for a refund Show details
Hi Mario, Thank you for sharing your candid feedback, and we're truly sorry that you feel this way... Read more
. After further verification, we can see that your return request was processed within less than 24 hours, which we believe is more than reasonable. At this time, we offer free return pick-ups on our mattresses, and a full refund once collected. We ask our customers to provide us with photos of the mattress in its current condition, to ensure it's in suitable condition for our charity partner to collect it - otherwise, our team is responsible to determine a suitable alternative for the collection. We apologize if you felt the 3-question survey was a bother. We greatly appreciate our customers' feedback regarding their experience with our mattresses, as it allows us to make improvements on our products if and when necessary, to ensure customer satisfaction. As per our return policy, your full refund will be processed once your mattress has been collected. We can see that your collection has been scheduled for the end of this month therefore, you can expect to receive your refund shortly thereafter. We hope this helps clarify any misunderstanding, and invite you to reach out to our team at any time if you have further questions or concerns that we can help with.Horrible. Absolute rubbish
Low quality. Thin and definitely not firm. Horrible purchase. Get neck pain from using the pillow. Tried to ask customer service about help and they basically just said bad luck. Show detailsHi Chris, Thanks so much for sharing your feedback regarding the pillow you recently purchased, we're so sorry to hear that it hasn't met your expectations... Read more
. Kindly note that as per our return policy, we're unable to accept returns on bedding items that are no longer in their sealed packaging for sanitary purposes. Our return policy is clearly stated on our website on multiple pages, as well as your invoice (confirmation email). We're truly sorry if this information was missed while you were shopping with us. We thank you for your understanding. If there's absolutely anything else that our team can help with, please let us know and it'll be our pleasure to assist you.perfectly firm! perfect customer service!
We love it and its definitely worth the money! definitely will purchase again! Love the quality of mattress, its perfect for our new home! The customer service is perfect and response quickly! Show details · 1Great customer service, but not great sleep. (Very hot!)
Customer Service: 10/10Delivery Partner: 0/10
Mattress Construction: 7/10
Sleeping Experience: 5/10
I have to start this review with a note about the delivery. It was a nightmare. To cut a very long story short, the mattress came 5 days earlier than Noa said it would, but nobody notified me it was arriving so I missed the delivery. They didn't leave a notice, and nobody tried to contact me to arrange a re-delivery. The online tracking showed the mattress as still being interstate. When I finally called to ask for an update, I found out the ma... Read more
ttress had just been sitting in a warehouse 20 mins away from me for the past 5 days. At this point, rather than miss a day of work to wait for a re-delivery, I opted to go to the Border Express warehouse myself and pick up the mattress directly. What a JOKE. I called in advance and they said they'd have it ready for me - spoiler alert, they did not. It took me 15 mins to even find someone in the warehouse willing to help me, and then it took them another 30 minutes to track down the mattress in their warehouse. They acted like it was the world's biggest inconvenience to have to give me my package. Miraculously it fit in my car, but I had to ask two random men on the street for help getting it out of my car and into my house. In fairness, this nightmare is not really Noa's fault, but I would strongly encourage Noa to choose a different delivery partner. I'm not sure how you're expected to be home to receive the mattress when there is no communication about when it's going to arrive. On to the mattress itself. First impressions: It looks nice and seems well-made, but it's very heavy and hard for one person to move around. (I actually strained my back at one point trying to move it.) Handles on the side of the mattress would be useful here. (I think Noa's newer models now have handles, so probably not an issue for future customers.) When I first laid down on it, it was very comfy. It's definitely firm, but the top feels a tiny bit plush. I can say from experience that it's slightly softer than both the Eva and the Koala mattresses. Unfortunately, I didn't have a great experience sleeping on it. Falling asleep was fine, but then I'd wake up in the night feeling like it was really firm and I'd struggle to get comfortable again. I'm a side sleeper and it just wasn't enough cushioning for me, I guess. The other problem was heat retention. This thing was sooooo hot. I'm not a hot sleeper by any means. My bedroom isn't heated and is usually around 15-17 degrees during winter. I usually sleep with multiple layers of clothes, multiple blankets, a heating pad, and a big dog. This mattress had me waking up in the night sweating to death, even with just a t-shirt and none of the above. I tried different sheets in case they were the problem, but nope. I just kept waking up in the middle of the night like I was having hot flashes. (Just to be clear - I was definitely not having hot flashes. Too young for that.) Anyway, I really wanted to like this mattress but it just wasn't for me. Unfortunately, Noa doesn't offer a topper like some other companies do to improve softness. Which is a shame, because I added a soft topper I had at home already and it made it really comfy and resolved the overheating issue. Unfortunately it's not the right size for the bed so not a long term solution but if Noa had provided a topper, I'd probably have been inclined to keep the mattress. On the plus side, Noa replied to my return request very quickly. The returned mattresses go to charity and the refund was prompt. So I can't fault the customer service. I'm also disappointed I ordered my mattress a few weeks before their new line launched, because I would have been interested to try one of their other models - with handles and without the top layer being latex.Hi Luna, Thank you for taking the time to share your comments regarding your shopping experience with Noa... Read more
. We're truly sorry to hear that our mattress was not the perfect fit for your preferences and needs however, we're happy that we were able to assist you with your return / refund in a satisfactory manner. We've gone ahead and shared your candid feedback with our carrier partner to further investigate the issues encountered with the delivery of your order. We can assure you that this is not the type of experience we strive to offer our valued customers, and apologize that your delivery was not carried out per our standards. We understand that our mattress is on the heavier side, and as already mentioned, our new version does feature handles for ease of lifting/rotating. Compared to traditional mattresses or only foam mattresses, we'd like to point out that our hybrid design - which incorporates breathable latex, cooling gel memory foam, and most importantly, pocket springs which enhance airflow - is far better for keeping you cool. In addition, the mattress was specifically designed for warmer climates. That said, the type of bedding you choose will also have a significant impact on heat retention, beyond the type of mattress you use, which you already seem to be well aware of. We also recommend using a mattress protector that is made of a light material (silk or polyester for example) to avoid further heat retention. As for bed linens, percale cotton or linen sheets sleep cooler than other materials. All that said, we truly hope you find a mattress that will help you find a restful sleep, and more importantly, that we'll be able to assist you again in the future, and provide you with an enjoyable and seamless shopping experience. With regards, MaggiePoor mattress- despite raving reviews!
Had high hopes unboxing this due to good reviews online, but this mattress was disappointing for a couple of reasons:1. Too firm- nearly gave me bedsores
2. Too hot- low breathability in the topping gave me nightmares
3. Super heavy- broke our bed frame
4. Overpriced for what it is.
5. Advertised as pocket spring but felt basically like a hard foam mattress.
You might like it if you prefer firm mattress. It is not a versatile medium-firm mattress as they advertise... it is like, firm-firm.
The only other upside is that you can't feel your pa... Read more
Hi there, We're sorry to hear that our hybrid mattress didn't suit your sleeping needs and preferences... Read more
. We consider levels of firmness rather subjective as it's experienced differently based on the user's weight, height, sleeping position and even the ambient temperature of the room/home. Our hybrid design incorporates natural (breathable) latex, cooling gel memory foam, and most importantly, pocket springs which enhance airflow; this combination is far better for keeping you cool and comfy in comparison to a foam-only mattress. Our mattress was also specifically designed for warmer climates such as Australia, and less than 1% of our returns are due to heat retention. We understand that our mattress may not be the perfect fit for everyone, which is why we offer our free 100-night trial period. We believe the best way to know if a mattress is right for your is to try it in the comfort of your own home. Thank you for sharing your comments and we hope you find a mattress that's right for you. Regards, MaggieToo hard for us!
Unfortunately this mattress was too hard for us. However cannot fault the great customer service I had in returning the mattress, no questions asked they very quickly organised the return and refunded our money. Show detailsHi Jenny, We're sorry that the Noa mattress wasn't the perfect fit for you, but we're really glad that we were able to assist you to your complete satisfaction :... Read more
) We hope to be able to serve you again in the near future! Kind regards, MaggieGreat for side sleepers
My partner seems to love it and rates it an 8/10. but I find that it is quite uncomfortable when I lay on my back, i get lower back pain especially around the hips. I'd rate it about a 5/10 on back and 8/10 on the side.I also wish that the cover is washable, with summer around the corner and 2 people sleeping on the bed (plus a dog) it would be handy if I could clean the cover. I do double up on the sheets so its no too much of an issue. Show details
Hey Yasmin, Thank you for sharing your feedback with us and the external link community. Your comments are highly appreciated and we'll most certainly share them with our product team. We do re... Read more
commend the use of a mattress protector (waterproof, etc.) which will lengthen the lifespan of your product. Feel free to reach out at support@noahome.com anytime. Best, MaggieBest mattress i have ever owned..was worth the money 100% thanks guys..!!!
Best mattress..it doesn't take me long to fall a sleep! Love it. And its very comfortable and the right firmness.. no more back pains for me. Thanks guys. Best value for your money. Show details · 1Not for me, not at all
Can't stand this mattress. Too soft and no support at all. It's like sleeping on a soft sponge that sticks to your body. It also smells awful when it arrives - has a really noxious chemical like smell that takes weeks to go away.Probably the worst thing is that you overheat when you sleep in this bed. The latex foam does not dissipate your body heat at all. It captures all of it and you end up feeling like you are sleeping on a heating blanket turned on too hot. It's really uncomfortable.
It doesn't bother my wife as much - and sadly she w... Read more
aited until day 101 (I'm not joking) to let me know that we should return it if it bothered me - so we're stuck with it and will likely throw it away when we can get a replacement. What a waist. If you like a semi-firm or firm mattress and sleep better when you're not overheating - please avoid this mattress!! It is close to the worst mattress I've ever owned or slept on.Hi Jason, We appreciate you taking the time sharing your feedback. A quick look of most reviews of the Noa mattress on external link will actually show that many believe the product to actually... Read more
be on the firm and supportive side. That said, everyone's experience is personal and subjective. For this reason alone, the 100 night trial should provide ample time to see whether the product is for you. Of course, we completely understand your need to look for something better suited to your preference and hope you find what you're looking for in another mattress. With kind regards, MaggieDetails
Noa Home The Noa Queen4.2(232) | Noa Home The Noa King4.0(93) | Noa Home The Noa Double4.2(49) | Noa Home The Noa Single3.8(27) | |
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Category | Mattresses | Mattresses | Mattresses | Mattresses |
Price (RRP) | $1,199 | $1,299 | $1,099 | $899 |
Type | Gel Memory Foam, Latex and Pocket Spring | Gel Memory Foam, Latex and Pocket Spring | Gel Memory Foam, Latex and Pocket Spring | Gel Memory Foam, Latex and Pocket Spring |
Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
Size | Queen | King | Double | Single |
Country of Manufacture | China | China | China | China |
Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
Extra Information
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Hi Courtney, Thank you so much for sharing your candid feedback and we're truly sorry that your Noa mattress no longer provides you with the support and comfort that it once did... Read more
. We'll be sure to share your comments with our product management team :)