4
Noa Home The Noa
Verified4
4.1
428 reviews
PositivevsNegative
80% · 34367 · 16%
- See all
Sleeping Position
- Side (1)
- Front (1)
Adjustment Period
- Days (1)
- I never got used to it! (1)
Pre-existing Neck / Back Issues Yes (2) · No
Caused Discomfort Yes (2) · No
Heat Retention Yes (2) · No
Sagging Yes (1) · No (0)
Perceived Firmness
- Soft
- Hard (2)
Value for Money
4.0 (2)
Customer Service
5.0 (2)
Reviews
C.C 3 posts
Verified DoubleMore
0
More
perfectly firm! perfect customer service!
We love it and its definitely worth the money! definitely will purchase again! Love the quality of mattress, its perfect for our new home! The customer service is perfect and response quickly! Show details · 1Value for MoneyCustomer Service
Luna 7 posts
QueenMore
0
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Great customer service, but not great sleep. (Very hot!)
Customer Service: 10/10Delivery Partner: 0/10
Mattress Construction: 7/10
Sleeping Experience: 5/10
I have to start this review with a note about the delivery. It was a nightmare. To cut a very long story short, the mattress came 5 days earlier than Noa said it would, but nobody notified me it was arriving so I missed the delivery. They didn't leave a notice, and nobody tried to contact me to arrange a re-delivery. The online tracking showed the mattress as still being interstate. When I finally called to ask for an update, I found out the ma... Read more
ttress had just been sitting in a warehouse 20 mins away from me for the past 5 days. At this point, rather than miss a day of work to wait for a re-delivery, I opted to go to the Border Express warehouse myself and pick up the mattress directly. What a JOKE. I called in advance and they said they'd have it ready for me - spoiler alert, they did not. It took me 15 mins to even find someone in the warehouse willing to help me, and then it took them another 30 minutes to track down the mattress in their warehouse. They acted like it was the world's biggest inconvenience to have to give me my package. Miraculously it fit in my car, but I had to ask two random men on the street for help getting it out of my car and into my house. In fairness, this nightmare is not really Noa's fault, but I would strongly encourage Noa to choose a different delivery partner. I'm not sure how you're expected to be home to receive the mattress when there is no communication about when it's going to arrive. On to the mattress itself. First impressions: It looks nice and seems well-made, but it's very heavy and hard for one person to move around. (I actually strained my back at one point trying to move it.) Handles on the side of the mattress would be useful here. (I think Noa's newer models now have handles, so probably not an issue for future customers.) When I first laid down on it, it was very comfy. It's definitely firm, but the top feels a tiny bit plush. I can say from experience that it's slightly softer than both the Eva and the Koala mattresses. Unfortunately, I didn't have a great experience sleeping on it. Falling asleep was fine, but then I'd wake up in the night feeling like it was really firm and I'd struggle to get comfortable again. I'm a side sleeper and it just wasn't enough cushioning for me, I guess. The other problem was heat retention. This thing was sooooo hot. I'm not a hot sleeper by any means. My bedroom isn't heated and is usually around 15-17 degrees during winter. I usually sleep with multiple layers of clothes, multiple blankets, a heating pad, and a big dog. This mattress had me waking up in the night sweating to death, even with just a t-shirt and none of the above. I tried different sheets in case they were the problem, but nope. I just kept waking up in the middle of the night like I was having hot flashes. (Just to be clear - I was definitely not having hot flashes. Too young for that.) Anyway, I really wanted to like this mattress but it just wasn't for me. Unfortunately, Noa doesn't offer a topper like some other companies do to improve softness. Which is a shame, because I added a soft topper I had at home already and it made it really comfy and resolved the overheating issue. Unfortunately it's not the right size for the bed so not a long term solution but if Noa had provided a topper, I'd probably have been inclined to keep the mattress. On the plus side, Noa replied to my return request very quickly. The returned mattresses go to charity and the refund was prompt. So I can't fault the customer service. I'm also disappointed I ordered my mattress a few weeks before their new line launched, because I would have been interested to try one of their other models - with handles and without the top layer being latex.Value for MoneyCustomer Service
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Compare all Noa Home The Noa listings
Noa Home The Noa Queen4.2(232) | Noa Home The Noa King4.0(93) | Noa Home The Noa Double4.2(49) | Noa Home The Noa Single3.8(27) | |
---|---|---|---|---|
Category | Mattresses | Mattresses | Mattresses | Mattresses |
Price (RRP) | $1,199 | $1,299 | $1,099 | $899 |
Type | Gel Memory Foam, Latex and Pocket Spring | Gel Memory Foam, Latex and Pocket Spring | Gel Memory Foam, Latex and Pocket Spring | Gel Memory Foam, Latex and Pocket Spring |
Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
Size | Queen | King | Double | Single |
Country of Manufacture | China | China | China | China |
Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
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Hi Luna, Thank you for taking the time to share your comments regarding your shopping experience with Noa... Read more
. We're truly sorry to hear that our mattress was not the perfect fit for your preferences and needs however, we're happy that we were able to assist you with your return / refund in a satisfactory manner. We've gone ahead and shared your candid feedback with our carrier partner to further investigate the issues encountered with the delivery of your order. We can assure you that this is not the type of experience we strive to offer our valued customers, and apologize that your delivery was not carried out per our standards. We understand that our mattress is on the heavier side, and as already mentioned, our new version does feature handles for ease of lifting/rotating. Compared to traditional mattresses or only foam mattresses, we'd like to point out that our hybrid design - which incorporates breathable latex, cooling gel memory foam, and most importantly, pocket springs which enhance airflow - is far better for keeping you cool. In addition, the mattress was specifically designed for warmer climates. That said, the type of bedding you choose will also have a significant impact on heat retention, beyond the type of mattress you use, which you already seem to be well aware of. We also recommend using a mattress protector that is made of a light material (silk or polyester for example) to avoid further heat retention. As for bed linens, percale cotton or linen sheets sleep cooler than other materials. All that said, we truly hope you find a mattress that will help you find a restful sleep, and more importantly, that we'll be able to assist you again in the future, and provide you with an enjoyable and seamless shopping experience. With regards, Maggie