- Sign in
- Write a review
ChrisSouth East Queensland, QLD
- 3 reviews
Worst online business ever!
Goods are not delivered! Incorrect information provided by support lady on webchat. Does not want to follow up with their courier to find out why there are delays.
Today trying to follow up, no agents in the office to pick up and no chat service. Teaming up with one of the worst courier services "alliedexpress".
Purchased in December 2020 at Noa Home Australia for A$1,400.00.
3 comments
I have requested an update from which took a day to get a reply. and was told, "We have been advised by Allied Express that they are experiencing slight delays in carrying out deliveries due to the ho... Read more
liday period, however, we would still like to assure you that your order will be delivered to you as soon as possible." "Delivered to you as soon as possible' is not really an update. So still no update on delivery was due on the 8/1/2021Maggie H.Noa
Hi Chris,
As we are currently not in possession of your order, we must rely on the updates and information provided to us by Allied Express.... Read more
Unfortunately, they are still working through the backlog that was accumulated over the holiday period, as best they can. Our team is doing everything possible to ensure orders are being delivered promptly, and are working together closely with Allied Express to resolve any outstanding matters as quickly as possible. We completely understand your disappointment in these unexpected delays however, we can assure you, once again, that we are truly doing everything we can. With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
awiekartSydney, NSW
Bad experience with Noa and has to wait for 6 months to get a refund
A very bad experience with Noa waiting 6 months for a refund but at least it came through eventually. Only after threatening legal action and informing the office of Fair Trading tho.
Purchased in May 2020 for A$700.00.
1 comment
Maggie H.Noa
Hi there,
Thank you for sharing your feedback.... Read more
As you are well aware, Covid-19 has provided countries, individuals, and businesses alike with challenges we could have never prepared for. We believe that the best way for our customers to know if our mattress is the right fit is to actually sleep on it. For this reason, we offer a risk-free 100-night trial period on our mattresses. In the event that a return request is made, we guarantee that the mattress will be refunded in full, no questions asked, once returned. We did indeed inform you that we would confirm, within 5 days, if the collection could be processed, and provided you with an update the following day that we would need to wait until further notice due to restrictions in your area. At the time that your request was made, the government and local authorities set in place restrictions that did not allow our third party transporters and charity partners to collect opened mattresses from our customers' homes. This was strictly to ensure the safety of both our customers and staff members during a trying time. Our charity partner only began collections in your area this past December. The areas that are serviced by their organization are determined by them, as they are operating on limited staff and restrictions. They contacted you by email and by phone a couple of weeks ago, and were unsuccessful in getting in touch with you. As soon as we received your latest email inquiry this week, we responded to you and ensured you received a call from the charity the very same day. It is standard procedure that any modifications to our customers' personal information (contact details and address) must be provided by us, as we need to validate the information with you directly to ensure it is accurate. This is a precautionary measure, and is in no way a means to delay the process whatsoever. As promised to you initially, we are honouring our 100-night trial period, despite the lengthy delay caused by Covid-19. Our team has no record of ever informing you that we would not honour it due to the time that has passed, as the circumstances were entirely out of your control as well as ours. We can confirm that we have validated the address change with the local charity, and will process your full refund as soon as the mattress has been collected, as per our return policy. With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Other Mattresses
Sleeping Duck Mattress
4.8(4,483)Ausbeds Sienna
4.9(300)Still waiting..........
website is misleading regarding delivery time. No response from customer service to date. Disappointing start after seeing there fantastic reviews. I hope it arrives and lives up to expectations as it was actually more expensive than there competitors.
Purchased in October 2020 for A$1,399.00.
1 comment
Maggie H.Noa
Hi Luke,
Thank you for taking a moment to share your feedback.... Read more
We can't apologize enough for the unexpected delays in getting your order delivered to you. Please rest assured that we're following the matter closely, and will have your order dispatched and delivered very shortly. Please feel free to reach out to our support team at any time if we can be of further assistance to you. We promise your mattresses will be worth the wait :)Similar opinion? Write a review on ProductReview.com.au!
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
yasminGreater Melbourne (Inner), VIC
- 2 reviews
- The Noa Queen
- Verified purchase
Great for side sleepers
My partner seems to love it and rates it an 8/10. but I find that it is quite uncomfortable when I lay on my back, i get lower back pain especially around the hips. I'd rate it about a 5/10 on back and 8/10 on the side.
I also wish that the cover is washable, with summer around the corner and 2 people sleeping on the bed (plus a dog) it would be handy if I could clean the cover. I do double up on the sheets so its no too much of an issue.
Purchased for A$800.00.
1 comment
Maggie H.Noa
Hey Yasmin,
Thank you for sharing your feedback with us and the ProductReview.com.au community. Your comments are highly appreciated and we'll most certainly share them with our product team. We do r... Read more
ecommend the use of a mattress protector (waterproof, etc.) which will lengthen the lifespan of your product. Feel free to reach out at support@noahome.com anytime.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Questions & Answers
Nozomi F.asked
Hi,
I am planning to buy the Noa Mattress but it'll be stored in its box for approx 8 weeks before we open it.
Will this affect the product?
Rgds
1 answer
Maggie H.Noa
Hi Nozomi,
Thanks for reaching out to us :)
We don't recommend keeping the mattress in the box for more than a month.
Also, a friendly reminder that your 100 night trial period begins on the day you receive your delivery.
Please let us know if we can assist you in any other way.
Regards,
Maggie
Holly B.asked
Hi, I'm looking at mattresses for my toddlers first 'big bed'. Is the Noa too firm for toddlers who obviously way alot less than adults?
3 answers
My grandson has a Noa mattress, they said it’s great, they also chose it because it was the best for kids with allergies
Thanks Sally!
Maggie H.Noa
Hi Holly,
Thank you for writing us and for your interest in our mattress selection.
Our mattresses are great for children and adults alike, and have been purchased by many parents across all the countries in which we operate.
If you're looking for a softer mattress, we would recommend going with our Noa mattress.
Please let us know if you have any further questions, we'll be more than happy to help :)
Rachaelasked
Hi there,
We recently purchased a Noa mattress and bed frame. The bed frame sits flush against the wall, but the mattress sits a few inches away from this inside the frame. We’ve checked the instructions and this seems to be how it is made. This means pillows just start to creep behind. It’s really quite uncomfortable. Is this how it should be?? Have we missed something?
2 answers
Maggie H.Noa
Hi Rachael,
First and foremost, we would like to sincerely thank you for your most recent purchase with us.
We can assure you that the space around your mattress is completely normal.
Our mattresses and bed frames are designed for country specific sizes (mattresses, bed frames and bedding / linens). When designing a product, we must keep in mind that customers across the country may be using mattresses from other brands (some of which are thicker in height and width). Additionally, in the mattress industry, there is typically a tolerance of +/- 3 to 5 cm as these products are handmade.
In other words, this additional 3-5cm on the length and width are there purposefully. Lastly, we must be mindful of some customers using different types of linens and in some cases tucking in thick duvet covers and sheets. Brief, inner mattress areas are rarely the exact dimensions of the mattress - manufacturers always add a little for flexibility (either for thicker mattresses or tucking in sheets / quilts / duvets).
If there's absolutely anything else that we can assist you with, please don't hesitate to let us know.
With kind regards,
Maggie
Unfortunately I think you have misunderstood my query. I completely understand that there could need to be a design to accommodate a 3-5cm around the mattress in the frame. This is not the issue. The issue is that there is a huge gap at the headboard end against the wall which means that pillows fall behind. I will take photos to show. I think it is potentially a design fault that many others would have experienced.
We are contemplating returning the product unfortunately.
Thank you for yo response, we really appreciate you coming back to us.
Details
Noa Home The Noa Single4.1(17) | Noa Home The Noa Double4.4(31) | Noa Home The Noa King Single4.7(11) | Noa Home The Noa Queen4.4(152) | |
|---|---|---|---|---|
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
| Price (RRP) | A$799.00 | A$999.00 | A$899.00 | A$1,099.00 |
| Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
| Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
| Size | Single | Double | King Single | Queen |
| Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
| Country of Manufacture | China | China | China | China |
| Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
Visit official website
Other Mattresses
Sleeping Duck Mattress
4.8(4,483)Ausbeds Sienna
4.9(300)Ergoflex Memory Foam Mattress
4.8(1,466)Ausbeds Cooper
4.9(202)Onebed Mattress Original
4.7(1,659)Onebed Mattress Essential
4.7(678)Eco Kids Mattress
4.8(180)Marce Blanc Mattress
4.8(187)Koala Mattress
4.5(3,535)Zenna Mattress
4.9(108)
Other Mattresses
Sleeping Duck Mattress
4.8(4,483)Ausbeds Sienna
4.9(300)Ergoflex Memory Foam Mattress
4.8(1,466)
Listing monitored by Noa representatives.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Maggie H.Noa
Hi Chris,
Thank you for taking a moment to share your feedback regarding your delivery experience.... Read more
We're truly sorry to learn that you haven't yet received your delivery. Please rest assured that our support team remains at your disposal to assist you with the status of your order. We invite you to reach out to us at support@noahome.com, and we'll gladly provide you with the latest update regarding the progress of your delivery. With regards, Maggie