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Low quality. Thin and definitely not firm. Horrible purchase. Get neck pain from using the pillow. Tried to ask customer service about help and they basically just said bad luck.
Purchased in January 2022.
I'll just state my experience.
- I bought the mattress and then heard nothing from NOA. I had to call them twice to ask when it would be delivered. The second time the guy said they were out of stock which was incorrect.
- Mattress did not arrive on the day i was advised. When it was delivered the driver legit pushed it off the back of the truck and left it on the side walk for me to drag into my home.
- Mattress was good at first but after few weeks is like a hammock and giving me lower back and shoulder pain which got worse the longer i us...
Read moreed it. - I emailed support to advise i would like to return the mattress as per the trial period and have now been waiting weeks for my refund/collection. They won't do anything until the mattress is collected but they use a third party service and are unable to tell me when or even estimate when this is supposed to take place. I had to buy another mattress because i could not sleep on the Noa another night and im now stuck having to store it in my 1 bedroom apartment. the support team they use send generic responses with no information.Purchased for $600.
Hi there,
Thank you for sharing your candid feedback regarding your purchase with us....
Read more At Noa, we take great pride in offering our customers with an exceptional service before, during and following their purchase, to ensure satisfaction throughout the entire shopping journey. Unfortunately, we work with dozens of carriers across Australia. From time to time, some teams within these carriers do not offer the level of service that we have set in place for our customers, and for this, we truly apologize. We completely understand that our mattress may not be the perfect fit for all of our customers. For this reason, we offer a risk free 100 night trial on mattress purchases. We proudly donate all returned mattress to those in need, across the country. We feel that, especially during difficult time such as those we are currently facing, giving back to the community is of the essence. We work with reputable charities who are all undergoing challenges and limitations in carrying out their every day business operations due to Covid-19. Their priority, as well as our, is ensuring the health and safety of both our customers, as well as their staff members. We are fully aware that these circumstances are less than ideal, and we are continuously working with them to ensure their operations are up and running fully as quick as possible. Lastly, and more importantly, Noa has never, and will never drop ship products to their customers. We successfully operate in multiple countries across the globe. We work with partners in each individual market, to best service our customers both in terms of warehousing and delivering our products. With regards, Maggie
You worded your response nicely but it really just confirms all the issues raised in my review. If there is an issue it's a third parties fault, not "Noa". The catch is that the entire operation consi...
Read morests of third party businesses. No support and no accountability. Still waiting for a refund / collection of mattress 7 weeks after requesting to return.Hi there,
Please feel free to share your order number with us, and we'll gladly provide you with an update on your return via email....
Read more With regards, Maggie
Can't stand this mattress. Too soft and no support at all. It's like sleeping on a soft sponge that sticks to your body. It also smells awful when it arrives - has a really noxious chemical like smell that takes weeks to go away.
Probably the worst thing is that you overheat when you sleep in this bed. The latex foam does not dissipate your body heat at all. It captures all of it and you end up feeling like you are sleeping on a heating blanket turned on too hot. It's really uncomfortable.
It doesn't bother my wife as much - and sadly she w...
Read moreaited until day 101 (I'm not joking) to let me know that we should return it if it bothered me - so we're stuck with it and will likely throw it away when we can get a replacement. What a waist. If you like a semi-firm or firm mattress and sleep better when you're not overheating - please avoid this mattress!! It is close to the worst mattress I've ever owned or slept on.Purchased in April 2019 for $849.
Hi Jason,
We appreciate you taking the time sharing your feedback. A quick look of most reviews of the Noa mattress on ProductReview.com.au will actually show that many believe the product to actually be on the firm and supportive side. ...
Read more That said, everyone's experience is personal and subjective. For this reason alone, the 100 night trial should provide ample time to see whether the product is for you. Of course, we completely understand your need to look for something better suited to your preference and hope you find what you're looking for in another mattress. With kind regards, MaggieQuestions & Answers
I've been trying to contact Noa to cancel an order that has not yet been processed on their end. It's impossible to be able to reach someone on the phone. I've sent 2 emails and I am finding their history of sub par customer service nerve wracking. How quick are they to call back usually?
Hi Nikita,
Thank you so much for sharing this feedback and we're truly sorry if you had some difficulties getting in touch with us, as our team is currently experiencing a higher than normal volume of inquiries in light of Black Friday....
Read more That being said, we see that our team has been able to receive and process your request, and has provided you with a refund confirmation via email. Please don't hesitate to let us know if there's anything else that we can do to assist you further, it'll be our pleasure!
I purchased a Noa lite on 14/9. I’ve been trying to get in touch with customer service to find out about ETA, but every time I call your Australian number, it goes straight to voicemail. You can’t even be placed on hold. Emails so far have gone unanswered as well. Given the appalling service and lack of communication I’m really regretting having made the purchase. Can someone tell me how to get in touch with a person to discuss my order?
Hi there!
Thanks so much for reaching out and we're truly sorry to learn that we've missed you over the phone, as our team is currently experiencing higher than normal call volumes....
Read more Please feel free to provide us with your order number, and we'll be more than happy to send you a quick email with the latest update regarding your order, and options that are available to you at the moment to ensure your complete satisfaction :)
Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.
Hi there,
Thank you for your interest in our mattress selection....
Read more We have many customers who use our mattresses with Ikea bed frames. We would simply recommend measuring the inner frame to ensure our mattress will fit properly. Within the mattress industry, products typically have a sizing tolerance of +/- 2cm, as the mattresses themselves can be slightly compressed / squeezed into spaces. Please let us know if you have any further questions, we'll be more than happy to help :)Get an answer from our members and Noa representatives
Details
 Noa Home The Noa Single4.0(22) | Noa Home The Noa Double4.5(43) | Noa Home The Noa King Single4.7(19) | Noa Home The Noa Queen4.4(204) | |
|---|---|---|---|---|
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
| Price (RRP) | $799.00 | $999.00 | $899.00 | $1,099.00 |
| Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
| Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
| Size | Single | Double | King Single | Queen |
| Country of Manufacture | China | China | China | China |
| Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
| Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
Other Mattresses
Extra Information
A great mattress
Very happy, a nice upgrade from our old bed
Great product and outstanding customer service
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Hi Chris,
Thanks so much for sharing your feedback regarding the pillow you recently purchased, we're so sorry to hear that it hasn't met your expectations....
Read more Kindly note that as per our return policy, we're unable to accept returns on bedding items that are no longer in their sealed packaging for sanitary purposes. Our return policy is clearly stated on our website on multiple pages, as well as your invoice (confirmation email). We're truly sorry if this information was missed while you were shopping with us. We thank you for your understanding. If there's absolutely anything else that our team can help with, please let us know and it'll be our pleasure to assist you.