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Noa Home The Noa

Noa Home The Noa

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4.3 from 393 reviews · View Statistics
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Reviews

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It's a shame there isn't a zero star option

published

Over the course of the last month, I've had a series of interactions with Noa customer service. And while I don't blame them personally, they are stuck offering a product that can't be delivered. After ordering and checking that it would actually be 2-10 days as the website suggested, the automatic confirmation came and said out of stock, back in 4-14 days. 14 days rolled around with no news, I enquired by email and they said it would be another month. Lots of backwards and forwards and we're now four weeks on with no idea of when it will come. Current suggestion is 1-2 more weeks.

Purchased in for $1,400.

  • Value for Money
  • Customer Service
  • Incentivised Review No
  • Adjustment PeriodI never got used to it!
Noa
Maggie H.Noa Send a private message
James H.
James H.
Noa
Maggie H.Noa Send a private message
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Horrible

published

we are both 70 years old and about 90kg each.This is the worst mattress we have purchased in 50 years.
to hard.to hot.no edge support.
you are made to jump through hoops to get a refund.take photos,fill out survey.
the staff are rude and not helpful at all.they take your money quick and they can not tell you how and when you will be contacted for a refund

Purchased in at Noa Home Australia for $750.

  • Value for Money
  • Customer Service
  • Incentivised Review No
  • Sleeping PositionBack, Front and Side
  • Adjustment PeriodI never got used to it!
  • Pre-existing Neck / Back Issues No
  • Caused Discomfort Yes
  • Heat Retention Yes
  • Sagging No
  • Perceived Firmness Hard
Noa
Maggie H.Noa Send a private message
mar
mar
Noa
Maggie H.Noa Send a private message

Hi Mario,

Kindly note that we currently offer free pick-ups on returned mattresses however, these are scheduled based on the charity partner's availability - as promised, your refund will be processed once the mattress is collected.

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Joshua
JoshuaGreater Melbourne (Inner), VIC
  • 2 reviews

5 months of waiting and constant excuses

published

Purchased in .

  • Value for Money
  • Customer Service
  • Incentivised Review No
  • Adjustment PeriodI never got used to it!
Noa
Maggie H.Noa Send a private message
Similar opinion? Write a review on ProductReview.com.au!
Bos Wells
Bos WellsVictoria
  • 4 reviews
  • 4 likes

Longest delay ever in delivery commitment

published

Unbelievable delivery time for a single piece of mattress bought. Ordered on 22 Oct and there is no phone call or follow up email about delivery status.
Website stated 7-10 business day after order processed but I waited for 15 business days and yet no phone call receive.
After I sent a follow up email to NOA, the reply says “your order will be deliver shortly”. I can’t believe it is taking so long foe the delivery. I would be better off buying directly from any shops.

Purchased in for $499.

  • Value for Money
  • Customer Service
  • Incentivised Review No
  • Adjustment PeriodI never got used to it!
Noa
Maggie H.Noa Send a private message
Similar opinion? Write a review on ProductReview.com.au!
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Owen C
Owen C
  • 2 reviews
  • 1 like

Firm and comfy but VERY poor edge support despite marketing

published

Purchased in at Noa Home Australia for $974.

  • Value for Money
  • Customer Service
  • Incentivised Review No
  • Sleeping PositionFront
  • Adjustment PeriodI never got used to it!
  • Pre-existing Neck / Back Issues No
  • Caused Discomfort No
  • Heat Retention Yes
  • Sagging Yes
  • Perceived Firmness Hard
Noa
Maggie H.Noa Send a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Noa

Chris Vale
Chris Vale
  • 5 reviews
  • 6 likes

Don’t believe their shipping dates

published

Their website says 1-10 days delivery. Be very careful, they will take your money and not deliver within the time frame they advertise. I can’t review the mattress because I haven’t got it after nearly a month. They won’t give you any type of delivery dates, not even within two weeks. Hopeless to deal with so far, I hope the mattress is better than the service of this company. Shocking

Purchased in .

  • Value for Money
  • Customer Service
  • Incentivised Review No
  • Adjustment PeriodI never got used to it!
Noa
Maggie H.Noa Send a private message
Similar opinion? Write a review on ProductReview.com.au!
David
DavidSydney, NSW
  • 2 reviews
  • 1 like

Big test for NOA as I have cancelled order after delivery timeline provided

published

I ordered a Mattress yesterday when website showed was in stock NSW. I was aware various other COVID delayes would likely mean a couple weeks delivery delay. I then check my delivery confirmation email and says NOT in stock until end October! So I have advised NOA today to cancel order and refund. I have been contacted by customer support Andre order g hd as been cancelled and refunded as requested.

Purchased in for $799.

  • Incentivised Review No
  • Sleeping PositionSide
  • Adjustment PeriodI never got used to it!
  • Pre-existing Neck / Back Issues Yes
  • Caused Discomfort No
Noa
Maggie H.Noa Send a private message
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Ross
RossPerth
  • 4 reviews
  • 2 likes

Too firm for us but cannot fault them

published

Quality and very well made bed, great customer service and really wanted to love the bed, it was just too firm for our personal taste but cannot fault Noa in the slightest. We tried hard with the trial, but eventually decided against it for us and the trial process worked well and return was simple and well managed, as was the very swift delivery. I would highly recommend their bed if you like a reasonably firm bed.

Purchased in for $1,400.

  • Value for Money
  • Customer Service
  • Incentivised Review No
  • Sleeping PositionSide
  • Adjustment PeriodI never got used to it!
  • Pre-existing Neck / Back Issues No
  • Caused Discomfort No
  • Heat Retention No
  • Sagging No
  • Perceived Firmness Hard
Noa
Maggie H.Noa Send a private message
Similar opinion? Write a review on ProductReview.com.au!
Gabriel
GabrielGreater Melbourne (Metropolitan), VIC

Thanks to Noa

published

Hi unfortunately the mattress wasn't for me as I felt it get a bit softer after 3 weeks. But I would like to say I had very positive experience with Noa. once I ordered my mattress took only one day to come.
When I felt mattress wasn't for me it just took one email and everything when really easy no even questions asked. I got my full refund.
Don't get scared in give them a chance their service won't disappoint you.

Purchased in at Noa Home Australia for $799.

  • Value for Money
  • Customer Service
  • Incentivised Review No
  • Sleeping PositionSide
  • Adjustment PeriodI never got used to it!
  • Pre-existing Neck / Back Issues No
  • Caused Discomfort No
  • Heat Retention No
  • Sagging Yes
  • Perceived Firmness Medium
Noa
Maggie H.Noa Send a private message
Similar opinion? Write a review on ProductReview.com.au!
Mattresses

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Frances
FrancesGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Good quality. Great customer service!!

published

Mattress is clearly made with good quality materials and love the design and handles for easy grip transporting. It was unfortunately a bit firm for me personally, however their customer service was excellent and I am without loss for ordering. Would 100 percent recommend to people that want a solid firm support.

Purchased in for $549.

  • Value for Money
  • Customer Service
  • Incentivised Review No
  • Sleeping PositionBack
  • Adjustment PeriodI never got used to it!
  • Pre-existing Neck / Back Issues No
  • Caused Discomfort No
  • Heat Retention No
  • Sagging No
  • Perceived Firmness Hard
Noa
Maggie H.Noa Send a private message
Similar opinion? Write a review on ProductReview.com.au!
Dave
DaveMetropolitan Adelaide, SA
  • 2 reviews
  • 6 likes

No Warranty! Mattress highly affected by temperature, don't back their products, have extremely poor customer support.

published

Purchased in at Noa Home Australia for $899.

  • Value for Money
  • Customer Service
  • Incentivised Review No
  • Sleeping PositionSide
  • Adjustment PeriodI never got used to it!
  • Pre-existing Neck / Back Issues No
  • Caused Discomfort Yes
  • Heat Retention No
  • Sagging Yes
  • Perceived Firmness Very Soft
Noa
Maggie H.Noa Send a private message
Dave
Dave
Similar opinion? Write a review on ProductReview.com.au!

Very firm, good build quality

published

Purchased in .

  • Value for Money
  • Sleeping PositionBack and Side
  • Adjustment PeriodI never got used to it!
  • Pre-existing Neck / Back Issues No
  • Caused Discomfort Yes
  • Heat Retention No
  • Sagging No
  • Perceived Firmness Hard
Noa
Maggie H.Noa Send a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Noa

The reviewer stated that an incentive was offered for this review

Mattresses

Find out how Noa Home The Noa compares to other Mattresses

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msbaci
msbaciGreater Melbourne (Inner), VIC
  • 2 reviews

Hard as a rock

published

Mattress is WAY too firm - not soft at all. Has almost no give, like sleeping on a board. Has created pain in my back around the pressure points, as I just don't sink into it at all (female 60kg). Why are soft mattresses so hard to find!?! Have given it a good try for over a month and also bought a mattress topper (from Ecosa) to try and make it work, which was also too hard and ineffective. At least they have a decent returns policy.

Purchased in for $1,349.

  • Value for Money
  • Incentivised Review No
  • Sleeping PositionSide
  • Adjustment PeriodI never got used to it!
  • Pre-existing Neck / Back Issues Yes
  • Caused Discomfort No
  • Heat Retention No
  • Sagging No
  • Perceived Firmness Hard
Noa
Maggie H.Noa Send a private message
Similar opinion? Write a review on ProductReview.com.au!
Patrick J
Patrick JGreater Melbourne (Inner), VIC
  • 4 reviews
  • 1 like

Not for us

published

Reasonably supportive but far too soft on top. We Sleep well enough. It would suit some people but we had some friends lie on it and they were also dubious.
Also too warm.
Wont be keeping it

Purchased in for $799.

  • Value for Money
  • Customer Service
  • Sleeping PositionSide
  • Adjustment PeriodI never got used to it!
  • Pre-existing Neck / Back Issues Yes
  • Caused Discomfort No
  • Heat Retention Yes
  • Sagging No
  • Perceived Firmness Soft
Noa
Maggie H.Noa Send a private message
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Noa

The reviewer stated that an incentive was offered for this review

Still unsure if I will keep it, have been getting back pain

published

Delivery was prompt and easy. I have intermittent lower back pain, but unfortunately since sleeping with this mattress I have been getting more pain than usual while sleeping on my back. Sleeping on my side seems comfy. Hard to know if it’s related to the mattress- will trial for another month to see how I adjust. Am thinking I should have gone with the Luxe mattress. I weigh 64kg and is more on the softer side than I expected.

Purchased in .

  • Value for Money
  • Customer Service
  • Sleeping PositionBack and Side
  • Adjustment PeriodI never got used to it!
  • Pre-existing Neck / Back Issues Yes
  • Caused Discomfort Yes
  • Heat Retention No
  • Perceived Firmness Medium
Noa
Maggie H.Noa Send a private message
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

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Questions & Answers

Nikita D.
Nikita D.asked
The Noa

I've been trying to contact Noa to cancel an order that has not yet been processed on their end. It's impossible to be able to reach someone on the phone. I've sent 2 emails and I am finding their history of sub par customer service nerve wracking. How quick are they to call back usually?

1 answer
Noa
Maggie H.Noa Send a private message
Travel bee
Travel beeasked
The Noa King Single

I purchased a Noa lite on 14/9. I’ve been trying to get in touch with customer service to find out about ETA, but every time I call your Australian number, it goes straight to voicemail. You can’t even be placed on hold. Emails so far have gone unanswered as well. Given the appalling service and lack of communication I’m really regretting having made the purchase. Can someone tell me how to get in touch with a person to discuss my order?

1 answer
Noa
Maggie H.Noa Send a private message
R.S.
R.S.asked
The Noa Queen

Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.

1 answer
Noa
Maggie H.Noa Send a private message
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Noa Home The Noa

Details

Compare all 5 Noa Home The Noa
CategoryMattressesMattressesMattressesMattresses
Price (RRP) $799.00$999.00$899.00$1,099.00
Type Latex, Memory Foam and Pocket SpringLatex, Memory Foam and Pocket SpringLatex, Memory Foam and Pocket SpringLatex, Memory Foam and Pocket Spring
FirmnessMedium FirmMedium FirmMedium FirmMedium Firm
SizeSingleDoubleKing SingleQueen
Country of ManufactureChinaChinaChinaChina
Thickness28 cm28 cm28 cm28 cm
Manufacturer Warranty15 year(s)15 year(s)15 year(s)15 year(s)
Compare all 5 Noa Home The Noa
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