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Mattresses Buying Guide
Our buying guide will explain which type of mattress would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
AngeliqueNorthern Region, NSW
- King
- Verified purchase
Wish i had returned before 100 day trial finished
Quite a firm mattress, I thought I would get use to it, however nearly a year and a half on and its still not the best nights sleep, I can't say I've ever had a good nights sleep on it. The inital trial period came and went, at the time i had three year old twins and a one year old, so getting a full nights sleep never happened anyway always in and out tending to the babes, but now that i can sleep without too much interuption, i do regret purchasing our NOA mattress and will look at updating when i can afford it, such a shame. I am much more comfortable in my children's basic single mattresses from Harvey Norman.
Purchased in November 2018 for A$899.00.
1 comment
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Review collected in partnership with Noa
Lauren H.Sydney, NSW
Told my husband not to order here, he should've listened.
Ordered the king Venice bed and mattress a week ago. Haven't even opened the mattress because our bedroom is full of faulty bed parts. On Friday they said they're going to send out a new headboard and yet we've been sitting at home for Monday and Tuesday now and nothing. No reply, no contact from the delivery company, no delivery. So now we're left with a faulty bed and nothing to sleep on. We have work the rest of the week so I guess no bed for who knows how many weeks.
Purchased in March 2020 for A$1,560.00.
1 comment
Maggie H.Noa
Hi Lauren,
Thank you for sharing your comments regarding your shopping experience with Noa.... Read more
We're truly sorry that you received a defective headboard with your bed frame and haven't been able to complete your assembly since. This was truly the first issue of its kind. Our team worked diligently to assist you and your husband in resolving this matter as quickly as possible, however, we did incur some delays due to the holiday weekend that has just passed. Your new headboard is currently on its way to you so that you can enjoy your new bedroom set as soon as possible. Once again, we're sorry that your experience wasn't as you expected. Please feel free to reach out to us at any time should we be able to assist you any further. Warm wishes, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Other Mattresses
Sleeping Duck Mattress
4.8(2,955)Ausbeds Sienna
4.9(282)Poor mattress- despite raving reviews!
Had high hopes unboxing this due to good reviews online, but this mattress was disappointing for a couple of reasons:
1. Too firm- nearly gave me bedsores
2. Too hot- low breathability in the topping gave me nightmares
3. Super heavy- broke our bed frame
4. Overpriced for what it is.
5. Advertised as pocket spring but felt basically like a hard foam mattress.
You might like it if you prefer firm mattress. It is not a versatile medium-firm mattress as they advertise... it is like, firm-firm.
The only other upside is that you can't feel your pa...Read more
Purchased in January 2020 for A$750.00.
1 comment
Maggie H.Noa
Hi there,
We're sorry to hear that our hybrid mattress didn't suit your sleeping needs and preferences.... Read more
We consider levels of firmness rather subjective as it's experienced differently based on the user's weight, height, sleeping position and even the ambient temperature of the room/home. Our hybrid design incorporates natural (breathable) latex, cooling gel memory foam, and most importantly, pocket springs which enhance airflow; this combination is far better for keeping you cool and comfy in comparison to a foam-only mattress. Our mattress was also specifically designed for warmer climates such as Australia, and less than 1% of our returns are due to heat retention. We understand that our mattress may not be the perfect fit for everyone, which is why we offer our free 100-night trial period. We believe the best way to know if a mattress is right for your is to try it in the comfort of your own home. Thank you for sharing your comments and we hope you find a mattress that's right for you. Regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Find out how Noa Mattress compares to other Mattresses
Know better, choose better.
JennyQueensland
- 3 reviews
- King
- Verified purchase
Too hard for us!
Unfortunately this mattress was too hard for us. However cannot fault the great customer service I had in returning the mattress, no questions asked they very quickly organised the return and refunded our money.
Purchased in September 2019 for A$849.00.
1 comment
Maggie H.Noa
Hi Jenny,
We're sorry that the Noa mattress wasn't the perfect fit for you, but we're really glad that we were able to assist you to your complete satisfaction :)... Read more
We hope to be able to serve you again in the near future! Kind regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
PathikGreater Melbourne (Outer), VIC
- Queen
- Verified purchase
Good mattress but soft for me
This is a good mattress but I found that it was soft for me . So I decided to return back to supplier .. received money back .. as a skinny person you need hard mattress ...
Purchased in July 2019 for A$799.00.
2 comments
Maggie H.Noa
Hi Pathik, thanks so much for your feedback!
Although our hybrid mattress is designed to please all comfort levels and types of sleepers, we understand that for some it may not be exactly what they're looking for.... Read more
Wishing you luck in finding a suitable new mattress. Regards, MaggieThanks for your reply Maggie. Are yo planning to introduce Firm mattress ?
Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
yasminGreater Melbourne (Inner), VIC
- 2 reviews
- Queen
- Verified purchase
Great for side sleepers
My partner seems to love it and rates it an 8/10. but I find that it is quite uncomfortable when I lay on my back, i get lower back pain especially around the hips. I'd rate it about a 5/10 on back and 8/10 on the side.
I also wish that the cover is washable, with summer around the corner and 2 people sleeping on the bed (plus a dog) it would be handy if I could clean the cover. I do double up on the sheets so its no too much of an issue.
Purchased for A$800.00.
1 comment
Maggie H.Noa
Hey Yasmin,
Thank you for sharing your feedback with us and the ProductReview.com.au community. Your comments are highly appreciated and we'll most certainly share them with our product team. We do r... Read more
ecommend the use of a mattress protector (waterproof, etc.) which will lengthen the lifespan of your product. Feel free to reach out at support@noahome.com anytime.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
alisong
- 3 reviews
- Queen
- Verified purchase
So comfortable but....
This mattress was without a doubt the most comfortable mattress I have ever slept on however.....the memory foam and latex was SO HOT!!! Women of a certain age will potentially find the mattress just too heat retaining to cope with. I did. I was very sad to see my mattress go - I really did love it!
Purchased in April 2019 at online for A$750.00.
1 comment
Maggie H.Noa
Hi there!
Thank you for sharing your Noa mattress experience with the ProductReview.com.au community. We're sorry to hear that, despite our mattress being exceptionally comfortable, you did experien... Read more
ce a feeling of sleeping hot - which is a very personal thing specific to each user/sleeper. We do hope that you find something better suited for you and always welcome you to write us at support@noahome.com.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
- King
- Verified purchase
Not for me, not at all.
Can't stand this mattress. Too soft and no support at all. It's like sleeping on a soft sponge that sticks to your body. It also smells awful when it arrives - has a really noxious chemical like smell that takes weeks to go away.
Probably the worst thing is that you overheat when you sleep in this bed. The latex foam does not dissipate your body heat at all. It captures all of it and you end up feeling like you are sleeping on a heating blanket turned on too hot. It's really uncomfortable.
It doesn't bother my wife as much - and sadly she w...Read more
aited until day 101 (I'm not joking) to let me know that we should return it if it bothered me - so we're stuck with it and will likely throw it away when we can get a replacement. What a waist. If you like a semi-firm or firm mattress and sleep better when you're not overheating - please avoid this mattress!! It is close to the worst mattress I've ever owned or slept on.Purchased in April 2019 for A$849.00.
1 comment
Maggie H.Noa
Hi Jason,
We appreciate you taking the time sharing your feedback. A quick look of most reviews of the Noa mattress on ProductReview.com.au will actually show that many believe the product to actually be on the firm and supportive side. ... Read more
That said, everyone's experience is personal and subjective. For this reason alone, the 100 night trial should provide ample time to see whether the product is for you. Of course, we completely understand your need to look for something better suited to your preference and hope you find what you're looking for in another mattress. With kind regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Other Mattresses
Ergoflex Memory Foam Mattress
4.7(1,396)Ausbeds Cooper
4.9(200)Onebed Mattress Original
4.7(1,430)Marce Blanc Mattress
4.8(183)AndrewSydney, NSW
Shop Elsewhere - bad customer service
So far the experience of dealing with this company has been nothing short of terrible. Although they seem to have support numbers and emails, it is basically impossible to speak with anyone. After requesting the order to have a delayed delivery, the mattress was shipped immediately on the wrong date. The following process to arrange the correct deliver has been incredibly painful. This mattress better be the mind blowing, as it's not worth the pain.
August 1st 2019 Update: So bad, worst shopping experience of life!
No customer service and con...Read more
fused delivery process. After repeated problems with delivery, even after they messed it up first time, finally the delivery guy couldn’t get it out of the truck! Pathetic! Worst shopping experience of my life! Im pretty sure a 60kg box should be delivered by more than one person! Noa you are not a good company!Purchased in June 2019 for A$849.00.
2 comments
Maggie H.Noa
Hi Andrew,
Thank you for sharing your feedback. We do apologize that mistakenly shipped your order earlier in June (when a request to hold it was made). We have chased our transporter to ensure that ... Read more
your order is now shipped to you as soon as possible. As indicated on our site and order confirmation emails, our transporter cannot schedule specific delivery dates in NSW - nevertheless, we are doing everything we can to accommodate you. We do trust that you'll enjoy the mattress. Please rest assured that you can reach our team at support@noahome.com anytime.My complaint isn’t so much about shipping date, it is that you have no customer service. Only telephone numbers which lead to answering machines, of which no one replies to your call. Overall worst ex... Read more
perience I have had with a company online or not. Even after knowing you had messed it up first time, you managed to mess it up another two times after this. Eventually I called your dispatch and courier to organise it all myself. So much wasted time and effort on my part! And finally, when the order did arrive your deliver driver couldn’t get the box out of the truck as it was too heavy for him. Overall you are useless!Similar opinion? Write a review on ProductReview.com.au!
Find out how Noa Mattress compares to other Mattresses
Know better, choose better.
GregHobart, TAS
Great quality, but not right for us
After surveying the various ‘bed in a box’ options available, we chose a Noa on the basis of reviews, informative website and the 100 day trial. We also put high value on the natural materials (tencel and latex) on the sleeping surface. The ordering and free delivery process was smooth. We are in Hobart, so it took a little longer than a major metro service. We were impressed by the quality of this mattress. Nicely constructed and finished. After unwrapping, we left the mattress to expand and air for 24 hours. After fitting our woollen mattress...Read more
topper we found the mattress to be definitely firmer than our previous pocket spring mattress. Certainly not too hot. Over the past three months I have adapted to the Noa well, but my partner unfortunately hasn’t. She has experienced lower back pain at night since we installed the new mattress and now, with the trial period just about up, we have decided to request a return. I don’t think this is because the mattress is in any way flawed, it just doesn’t suit our particular requirements. I’ve emailed Noa support and am awaiting their reply. I’ll report on the return process as it progresses, as this is an important aspect of their product and promises a good level of assurance to the prospective buyer.Purchased in March 2019.
2 comments
Maggie H.Noa
Hi Greg,
Thank you for sharing your feedback and comments on the quality of the Noa mattress. Our team will be writing you shortly to help coordinate the return (and donation to a local charity) promptly. ... Read more
Kind regards, MaggieHeard back from Noa today and they pointed out that I got my delivery date wrong, meaning that I missed the 100 day return period by 2 days. So they will not accept a return. Not much goodwill in that... Read more
- very disappointed! I have asked them to reconsider. Will see what the response is.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Shannon. Masked
With the 100 day returns trial, does the return have to be picked up from the same shipping address?
My partner and I are likely to be moving within the 100 day trial period and are wondering if we are required to return the mattress if we are able to return it from our new address which is in a different part of NSW?
Thanks.
1 answer
Maggie H.Noa
Hi Shannon,
We'll be more than happy to collect the mattress, if need be, from your new address :)
Simply let us know if the address has changed if and when you make a return request.
If you have any further questions, please let us know!
Michael J.asked
Hi, is your mattress compatible with adjustable bed bases? Have you had any reports or experiences of customers using the bed with an adjustable base?
2 answers
I only have a slat bed so couldn't answer that question.
Maggie H.Noa
Hi Michael,
Thanks for sharing your question!
Based on prior experience, the Noa mattress is not recommended for adjustable bed frames.
Please let us know if you have any further questions, we'll be more than happy to help :)
Mary M.asked
How long does a newly purchased Noa mattress need to be on a bed base before I can lie on it?
2 answers
We only had ours on the bed for three hours before laying on it.
Maggie H.Noa
Hi Mary,
That's a great question! The mattress requires 30-60 seconds for the mattress to magically expand, and is ready for immediate use. We recommend waiting 2-3 days for the product to reach its optimal form and comfort.
Other Mattresses
Sleeping Duck Mattress
4.8(2,955)Ausbeds Sienna
4.9(282)Ergoflex Memory Foam Mattress
4.7(1,396)Ausbeds Cooper
4.9(200)Onebed Mattress Original
4.7(1,430)Marce Blanc Mattress
4.8(183)Onebed Mattress Essential
4.7(286)Koala Mattress
4.5(3,330)Eva Mattress
4.5(711)
Other Mattresses
Sleeping Duck Mattress
4.8(2,955)Ausbeds Sienna
4.9(282)Ergoflex Memory Foam Mattress
4.7(1,396)
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Maggie H.Noa
Hi Angelique,
Thanks for sharing your comments regarding your Noa mattress.... Read more
We fully understand that our hybrid design may not always be the perfect fit for each one of our customers, which is exactly why we offer 100 nights to try it out in the comfort of your home. We believe this is ample time for our customers to decide if they're happy with their mattress. We're sorry you weren't able to request a return during your trial period, and truly hope you'll be able to find a mattress that suits your needs, now that you're experiencing less interruptions throughout the night. Warm wishes, Maggie