4
Noa Home The Noa
Verified4
4.1
428 reviews
PositivevsNegative
80% · 34367 · 16%
- See all
Sleeping Position
- Side
- Back
- Front
Adjustment Period
- Days
- Months
- I never got used to it!
Pre-existing Neck / Back Issues Yes · No
Caused Discomfort Yes · No
Heat Retention Yes · No
Sagging Yes · No
Perceived Firmness
- Very Soft
- Medium
- Hard
- Very Hard
Value for Money
2.7
Customer Service
4.0
Reviews
mar 2 posts
QueenMore
1
More
Horrible
we are both 70 years old and about 90kg each.This is the worst mattress we have purchased in 50 years.to hard.to hot.no edge support.
you are made to jump through hoops to get a refund.take photos,fill out survey.
the staff are rude and not helpful at all.they take your money quick and they can not tell you how and when you will be contacted for a refund Show details
Value for MoneyCustomer Service
Benjamin Wilson
Fair Incentive Verified QueenMore
0
More
Very comfortable
I have owned this mattress for over three months. It came rolled up in plastic film, inside a box. Taking it out of the packaging it expanded into shape. So far I have found it to be a very comfortable mattress, for any position even when I'm lying on my back. Its quite a firm mattress and after three months I havent noticed any loss of shape. Show details · 1Customer Service
Ross Perth 4 posts
KingMore
0
More
Too firm for us but cannot fault them
Quality and very well made bed, great customer service and really wanted to love the bed, it was just too firm for our personal taste but cannot fault Noa in the slightest. We tried hard with the trial, but eventually decided against it for us and the trial process worked well and return was simple and well managed, as was the very swift delivery. I would highly recommend their bed if you like a reasonably firm bed. Show details · 1Value for MoneyCustomer Service
Samwise
QueenMore
0
More
Poor mattress- despite raving reviews!
Had high hopes unboxing this due to good reviews online, but this mattress was disappointing for a couple of reasons:1. Too firm- nearly gave me bedsores
2. Too hot- low breathability in the topping gave me nightmares
3. Super heavy- broke our bed frame
4. Overpriced for what it is.
5. Advertised as pocket spring but felt basically like a hard foam mattress.
You might like it if you prefer firm mattress. It is not a versatile medium-firm mattress as they advertise... it is like, firm-firm.
The only other upside is that you can't feel your pa... Read more
Value for MoneyCustomer Service
Noa DM
More
Hi there, We're sorry to hear that our hybrid mattress didn't suit your sleeping needs and preferences... Read more
. We consider levels of firmness rather subjective as it's experienced differently based on the user's weight, height, sleeping position and even the ambient temperature of the room/home. Our hybrid design incorporates natural (breathable) latex, cooling gel memory foam, and most importantly, pocket springs which enhance airflow; this combination is far better for keeping you cool and comfy in comparison to a foam-only mattress. Our mattress was also specifically designed for warmer climates such as Australia, and less than 1% of our returns are due to heat retention. We understand that our mattress may not be the perfect fit for everyone, which is why we offer our free 100-night trial period. We believe the best way to know if a mattress is right for your is to try it in the comfort of your own home. Thank you for sharing your comments and we hope you find a mattress that's right for you. Regards, Maggie
Details
Compare all Noa Home The Noa listings
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
|---|---|---|---|---|
| Price (RRP) | $1,199 | $1,299 | $1,099 | $899 |
| Type | Gel Memory Foam, Latex and Pocket Spring | Gel Memory Foam, Latex and Pocket Spring | Gel Memory Foam, Latex and Pocket Spring | Gel Memory Foam, Latex and Pocket Spring |
| Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
| Size | Queen | King | Double | Single |
| Country of Manufacture | China | China | China | China |
| Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
| Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
Compare all Noa Home The Noa listings
Compare best Mattresses in 2024Extra Information
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Hi Mario, Thank you for sharing your candid feedback, and we're truly sorry that you feel this way... Read more
. After further verification, we can see that your return request was processed within less than 24 hours, which we believe is more than reasonable. At this time, we offer free return pick-ups on our mattresses, and a full refund once collected. We ask our customers to provide us with photos of the mattress in its current condition, to ensure it's in suitable condition for our charity partner to collect it - otherwise, our team is responsible to determine a suitable alternative for the collection. We apologize if you felt the 3-question survey was a bother. We greatly appreciate our customers' feedback regarding their experience with our mattresses, as it allows us to make improvements on our products if and when necessary, to ensure customer satisfaction. As per our return policy, your full refund will be processed once your mattress has been collected. We can see that your collection has been scheduled for the end of this month therefore, you can expect to receive your refund shortly thereafter. We hope this helps clarify any misunderstanding, and invite you to reach out to our team at any time if you have further questions or concerns that we can help with.