Not worth the money
I bought my Noa sunrise bed at the start of 2020 and when we put it together I realised it was very flimsy, it was a glossy finish when the photos made it seem matte... now after having it for a few months it is falling apart and the middle legs of the bed have been damaging our floors below we have had to put foam under the legs... All in all very disappointing and not worth the money at all!!
I didn’t even receive an email for feedback or a review, so that made me question if their review on their website are even buyers...
The bed frames are very overpriced for what you get.
Purchased in January 2020.
- The Noa King
No Warranty! Mattress highly affected by temperature, don't back their products, have extremely poor customer support.
IN SHORT: Mattress is highly affected by temperature, Noa don't back their products, have extremely poor customer support and offer NO WARRANTY.
THE LONG: Mattress was "okay" during the 100 day trial period (it was during the cooler months), but now after it's been in my house for 180 days it is by far the worst mattress I have ever owned.
The foam is rapidly getting softer and softer and both my partner and I are waking up with extremely sore backs, necks, hips....feeling cranky, not getting enough sleep, It's just bad for our overall health...
Purchased in September 2020 at Noa Home Australia for $899.00.
Never arrived and feeling scammy - would rate zero if possible
Was so excited to give Noa mattresses a go after all of the great reviews I saw last year about it, however, don't be fooled! We ordered our mattress early/mid-January with expectations of a 'slight' delay in delivery as stated in emails from the company, however, once it comes to delivery it never arrives! When tracking the mattress the estimated delivery date was the 21st of Jan 2021, with the delivery clearly sitting in the depot since the 19th of Jan, and yet here we are still waiting for any information - lodged enquiries left unanswered a...nd no one willing to help us get our mattress that we spent a good amount of money on. Honestly feels like a scam at this stage and have begun looking into purchasing elsewhere so we can finally have a bed to sleep on. It is February - there should no longer be a backlog from the holidays and I am sick of getting that as a response every time we do get a reply to emails. We just want the mattress that we paid for and yet here we are over three weeks later with no clue if it will ever even arrive. Honestly would love to say what the quality of the product is like, but all I can comment on is the customer service and quality of delivery partners which, judging by other reviews I have seen recently, is seemingly not an isolated issue.
Purchased in January 2021 for $899.00.
How dare these people call themselves a competent business. I have been waiting three weeks for delivery. Never respond to enquires. I cannot recommend this company or their management practise.
Purchased in January 2021.
Worst online business ever!
Goods are not delivered! Incorrect information provided by support lady on webchat. Does not want to follow up with their courier to find out why there are delays.
Today trying to follow up, no agents in the office to pick up and no chat service. Teaming up with one of the worst courier services "alliedexpress".
Purchased in December 2020 at Noa Home Australia for $1,400.00.
Exhaustingly terrible experience with Noa. Had to wait for 6 months to get a refund and still waiting on a free pick up
Very bad experience with Noa waiting 6 months for a refund but at least it came through eventually. Only after threatening legal action and informing the office of Fair Trading.
Purchased in May 2020 for $700.00.
delivery is a nightmare
no updates on deliveries unless you send them an email as whenever you call their number there is never anyone there to pick it up.
got my mattress today finally but my bed base did not come, followed up with TMS their outsourced delivery customer care and they could only say the 2 items are at the depot that my mattress was sent out from and gave me a reference number to follow up with allied express
theyve advised that this is in top priority but i cannot call allied express as the phone doesnt even ring!
so theres no actual way to even get i...
Purchased in December 2020 at Noa Home Australia for $1,800.00.
Massive delay. Still no mattress , Scam?
I would review the mattress , but I still don’t have it. It is well past the date I would be told it was going to be here. I keep emailing and get pretty dodgey answers or no answer at all. The online tracking doesn’t work. I think I will talk to my credit card company soon if I don’t get a mattress or a solid response.
Purchased in November 2020 for $1,400.00.
- The Noa Single
Bought 5 days ago, still waiting. No communication since order conf/dispatch notice, tracking not updated just says port melbourne. Wow what rubbish service. I send bulky goods around Australia never more then 2 or 3 days to metro capitals. This is only across melbourne - buy a koala - same or next day. A lot of the great reviews on here seem fake - reviewers only join recently to review Noa - very fishy! How long do I have to wait!?
Purchased in November 2020 for $749.00.
website is misleading regarding delivery time. No response from customer service to date. Disappointing start after seeing there fantastic reviews. I hope it arrives and lives up to expectations as it was actually more expensive than there competitors.
Purchased in October 2020 for $1,399.00.
The Worst Service I've Received In Ages
It took over 2 weeks with little to no communication from this scam company to finally get my money back for a product that was never delivered. They kept changing their mind on the status of the delivery from, their dispatcher would call me to arrange a time on "Friday" for the mattress to be delivered...to "We're out of stock"...to "We're trying to get in touch with our dispatcher to contact you"
So basically this is a drop-shipping mattress scam. They obviously don't have a warehouse anywhere in Australia. So they're probably shipping these in from some random factory in China, but they have zero ability to track where their own product is in the delivery process.
Such a scam...luckily I got my money back.
Purchased in September 2020 for $900.00.
0 stars! Worst experience in customer service
It's been over 2 weeks since I've ordered my queen mattress (ordered 14th September) and yet to receive it. Sure, use COVID as an excuse as much as you want but the website says 2-4 days delivery to Brisbane and 4-8 days to QLD at maximum. Now being told it will be later in the week it's delivered. The brand name that will suffer from this will be NOA, not anyone else. We had someone order their mattress days after us, delivered to the same address and he's had his for a week now. The whole situation has been a farce! Absolute joke. Noa has off...ered an $80 discount before, but that was over a week ago when they were saying it would arrive on Thursday (24th September) but still nothing in terms of a delivery or message from anyone explainng any delay. Not good enough in my opinion. We've lost sleep because of no mattress, we've lost time at work because we've been told the mattress will be delivered on a certain day but it never arrive and lost respect and confidence in a company that boasts 5 star ratings on it's website. This better be a great mattress, because the customer service and delivery expectations have been appauling to say the least. Everyone I know will be hearing about this situation and dealings with Noa.
- The Noa Queen
worst bed on the market don't buy
back pain every morning and is dropping on the left side of the bed almost sinking.
was happy to give noah a chance but as the good company they are , they are giving me a much suitable mattress
Purchased in May 2020 for $600.00.
Review collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
- The Noa King
Do not recommend. Wake up in pain every morning.
Alright, so after months and months of sleeping in this mattress I have to say it’s a waste of money. Specially if you sleep on your side. It’s hard as a rock, hot and sweaty and you’ll wake up in pain. about to order a mattress topper to remediate the problem. I do not recommend it at all. Wish I had returned in time.
Purchased in December 2019.
Review collected in partnership with Noa
Told my husband not to order here, he should've listened.
Ordered the king Venice bed and mattress a week ago. Haven't even opened the mattress because our bedroom is full of faulty bed parts. On Friday they said they're going to send out a new headboard and yet we've been sitting at home for Monday and Tuesday now and nothing. No reply, no contact from the delivery company, no delivery. So now we're left with a faulty bed and nothing to sleep on. We have work the rest of the week so I guess no bed for who knows how many weeks.
Purchased in March 2020 for $1,560.00.
Questions & Answers
Is this mattress suitable for a wooden slate base with a curve in the slates?
Yes. My bed has a wooden slat base with curves that meet in the middle and the mattress is fine.
It is! We simply recommend that the distance between the slats does not exceed 8.5cm :)
If you have any further questions, please let us know.
I purchased two mattresses over a week ago and have not been advised that they have even left the warehouse. What is the usual delivery time from order?
First and foremost, on behalf of the entire team at Noa, we'd like to thank you for your order.
As indicated on your confirmation email (invoice), the mattresses you purchased are currently out of stock however, we're expecting to receive them in our distribution centre this week.
As soon as our shipment is received and your order has been processed, you will receive a tracking email and / or SMS notification with further details regarding your delivery.
If you have any further questions in the meantime, please let us know and we'll be happy to help :)
Thank you for your prompt reply. I didn’t realize it was out of stock when I purchased them. Now I look at the invoice again I can see the comment to be back in stock 06 August. Thank you for great communication.
It's our absolute pleasure!
Please don't hesitate to reach out at any time if we can be of further help!
I’m looking at purchasing a new mattress and Noa is one of my final picks, but I’m a bit concerned about the lack of certification to show how low toxic it apparently is.
Low toxicity is the number one important thing for us as we co sleep with children and I need a mattress that I know has no nasties, not only on the top layer but throughout.
Is there a reason for the REACH accreditation rather than certipur US like most other low toxic mattresses? I am nervous that maybe this REACH accreditation may be easier to obtain therefore maybe the toxic levels are too high for CertipurUS? Please correct me if I’m wrong, I just need some reassurance that I am choosing the safest option for my family as that is what’s most important to us, even over comfort.
Thank you for sharing your question. We completely understand and wish to reassure you that our products are composed of certified, safe materials that have been independently tested by world leading quality agencies.
If you wish, kindly email our support team at email@example.com and we'll gladly share a copy of our certifications.
We would highlight that CertiPUR-US is a U.S. centric, non-profit organization that certifies - under rigorous standards of emissions - the composition of foam materials. REACH is simply the European Union equivalent, which in our view, adopts the same - if not more - stringent requirements.
We welcome you to schedule a free virtual consultation with one of our colleagues for more information.
Get an answer from our members and Noa representatives
|Type||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring|
|Firmness||Medium Firm||Medium Firm||Medium Firm||Medium Firm|
|Thickness||28 cm||28 cm||28 cm||28 cm|
|Country of Manufacture||China||China||China||China|
|Manufacturer Warranty||15 year(s)||15 year(s)||15 year(s)||15 year(s)|
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