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reviewsSydney, NSW
- 2 reviews
delivery is a nightmare
no updates on deliveries unless you send them an email as whenever you call their number there is never anyone there to pick it up.
got my mattress today finally but my bed base did not come, followed up with TMS their outsourced delivery customer care and they could only say the 2 items are at the depot that my mattress was sent out from and gave me a reference number to follow up with allied express
theyve advised that this is in top priority but i cannot call allied express as the phone doesnt even ring!
so theres no actual way to even get i...
Purchased in December 2020 at Noa Home Australia for $1,800.00.
6 comments
Maggie H.Noa
Hi there,
Thank you for taking a moment to share your candid feedback with us....
Read more We're truly sorry if you've been experiencing difficulties getting in touch with our team over the phone, as we've been experiencing high call volumes due to the busy holiday period. We are currently working closely with our partners at TMS and Allied Express through the many challenges being faced with during this season, and sincerely apologize for any inconveniences caused to you. TMS is our distribution centre, and responsible for processing and dispatching our customers' orders. They are also our direct contact / intermediary with Allied Express. We can assure you that we do not outsource our customer care. Rather, we allow our customers to get in touch with them directly, to ensure the required information is provided as quickly as possible. Online sales have more than tripled this year globally, in light of Covid-19, creating a multitude of challenges across multiple channels, mainly transport and freight. Despite all of our best efforts to prepare for the holiday season, Allied Express, and our teams are faced with difficulties we never expected. We are in no way justifying or excusing the unexpected delays however, can assure you that we are all, doing all that we can, to help our customers receive their orders in a timely fashion. We have already requested an update on your order, and will get back to you if we are advised of any issues. We can assure you that the transporter will have your bed to you as soon as possible. Please feel free to reach out to our team at support@noahome.com at any time, we're always happy to help. With regards, Maggiei received my 2nd part of the order but with no SMS not press of the intercom or call,
i asked them earlier in the morning to deliver parts 2 and 3 together but no that wasn't done,
so here i am today calling AGAIN,...
C.C
- 3 reviews
- 1 like
- The Noa Double
- Verified purchase
perfectly firm! perfect customer service!
We love it and its definitely worth the money! definitely will purchase again! Love the quality of mattress, its perfect for our new home! The customer service is perfect and response quickly!
Purchased for $599.00.
1 comment
Maggie H.Noa
Hi there,
We're truly humbled by your feedback, and couldn't be happier to learn that not only are you loving your new Noa mattress, but are also satisfied with the service we've been able to provide you with....
Read more Thank you so much for sharing! Congratulations on your new home, we wish you many more happy zzz's :)Review collected in partnership with Noa
Other Mattresses
Lisa
- 3 reviews
- 1 like
- The Noa King
- Verified purchase
Excellent experience all round
The mattress was delivered without delay, easy to set up (King size is understandable pretty heavy). It took us a few months to get used to the firmness of the mattress. But now, we sleep better than ever (we have had it for 4 months now). And it comes with a 15 year warranty which tops it all off.
Purchased in December 2019.
1 comment
Maggie H.Noa
Hi Lisa,
Thanks for sharing your feedback, we're so happy to hear that you have found great sleep on your Noa mattress! :D...
Read more Wishing you many happy zzz's. With kind regards, MaggieReview collected in partnership with Noa
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
Most comfortable mattress we have ever had
A very firm mattress. Minimal partner disturbance. Sleeps cool. Memory foam top layer is alot more comfortable than pillow top mattresses. After 100 days no dipping or sagging. Has reduced my hip shoulder and lower back pain. Good for tummy, side and back sleepers. The free shipping and 100 day money back guarantee makes this mattress worth a try.
Purchased in August 2019 for $749.00.
1 comment
Maggie H.Noa
Hi Clare,
Thank you for taking a moment to share your thoughts on your Noa mattress....
Read more We're so happy to know that you're enjoying the many features our mattress has to offer and that you've found a more comfortable sleep since using it. Warm regards, MaggieErin ParkinGreater Melbourne (Metropolitan), VIC
- The Noa Queen
- Verified purchase
Best sleep in a long time!
This mattress has helped my back and given me the best night sleep in a long time!!! I would highly recommend this mattress!! Delivery and service were fantastic. Delivered within 24 hours.
Purchased in July 2019.
1 comment
Maggie H.Noa
Hi Erin,
You've made our day with your delightful feedback! We're so happy to know that you've been enjoying sleeping on your Noa hybrid mattress and were satisfied with your overall experience with us....
Read more Wishing you many more restful sleeps, MaggieReview collected in partnership with Noa
HarrySydney, NSW
- 3 reviews
- 1 like
- The Noa King
- Verified purchase
Best mattress we've had
We purchased and trialled 4 mattresses including Koala and Ecosa.
The night I slept on the Noa mattress, was the first time in 5 years I woke up without any back pain, and haven't since. I've never had a better sleep, ever. My wife agrees also.
Purchased in January 2019 for $950.00.
1 comment
Maggie H.Noa
Hi Harry,
We're thrilled to hear that having tried the Koala and Ecosa foam mattresses among others, you found that the hybrid design, comfort and quality of the Noa mattress was perfect for you. ...
Read more Happy zzz's! MaggieReview collected in partnership with Noa
- The Noa Double
- Verified purchase
Good value mattress
The mattress has been very supportive since we've got it and has had made a difference to our sleep quality for sure. I have recently noticed an increased partner awareness though, which wasn't present in the first few months of buying it. Nevertheless, I wouldn't take this purchase back, it's been great value for money, and our sleep is still heaps better.
Purchased in April 2019 at Noa Online Store for $649.00.
1 comment
Maggie H.Noa
Hi there!
Thank you for sharing your feedback on your experience thus far with the Noa mattress. If we may, we'd recommend rotating the mattress 180 degrees every 3-6 months to ensure a more balance...
Read mored use atop the comfort layers. We're happy to hear that you're pleased with the value of the product and found a good night's sleep.Review collected in partnership with Noa
- The Noa Queen
- Verified purchase
Firm but comfortable
Fast delivery and easy set up. It took a week or two for us to get used to the firmness of the bed. I needed a firm mattress for my back and this has been very supportive and comfortable. I normally prefer soft beds and have grown to enjoy the mattress
Purchased in April 2019 for $749.00.
1 comment
Maggie H.Noa
Hey Korinne,
We're happy to hear that you're enjoying the comfort of the mattress and the overall experience with us. Happy zzz's! ...
Read more MaggieReview collected in partnership with Noa
Other Mattresses
Questions & Answers
Tara L.asked
How is the Noa mattress compared to Eva Mattress? I have a hard time deciding between the two. Isn’t Eva mattress more closely resembled Noa Luxe mattress in terms of material layers and is cheaper?
1 answer
Maggie H.Noa
Hi Tara,
Thank you for writing us and for your interest in our mattress selection.
We'd be more than happy to provide you with more information regarding our Noa hybrid mattress, with the hopes of making your purchasing decision a littler easier on you.
The Eva mattress is indeed quite similar. We would like to highlight a few considerations:
Key consideration: We strategically placed our layer of breathable latex on the top layer as this is the most expensive (premium) material you can feature on a mattress. It is far more comfortable to rest atop than gel memory foam (as the first layer like Eva - which retains more heat and has little bounce). This is perhaps the most important differentiator that will most certainly impact the comfort of the mattress.
Our cover is made primarily of TENCEL a sustainable, breathable and highly comforting fabric.
While Eva only operates in Australia, we have been operating across four major markets for far longer allowing us to perfect our product and serve thousands of customers.
Below are some of the key differences that the Luxe mattress has to offer in comparison to our Noa mattress:
- the bamboo charcoal infused latex layer provides additional breathability by absorbing excess moisture to help keep you cool while sleeping
- the extra layer of micro coils adds responsiveness to the body and body movements
- the zoning of the pocketed springs provides adequate support to different areas of your body, mainly to your lower back and waist, to keep your spine properly aligned
With that said, every customer is different and we couldn't guarantee that our product is just what you need. Instead, we believe that the free 100-night trial is the best way for you to find out.
Chrissie D.asked
Hello. I'm trying to decide between this and the Eva mattress, both are very similar.
I'm interested in Firmness and Support. I don't want something that's rock hard to lie on because I'm a side sleeper and that can create pressure issues on the hips, but also don't want something I'm going to sink too much into and my lower back won't be supported. Can somebody who actually owns one of these mattresses and has been sleeping on it for awhile comment on the firmness and 'sinkability' ..Thanks.
Edit: I tried the Koala mattress and found it to be too soft and unsupportive.
1 answer
Maggie H.Noa
Hi Chrissie,
We'd be more than happy to provide you with more information regarding our Noa hybrid mattress, with the hopes of making your purchasing decision a littler easier on you.
The Eva mattress is indeed quite similar. We would like to highlight a few considerations:
Key consideration: We strategically placed our layer of breathable latex on the top layer as this is the most expensive (premium) material you can feature on a mattress. It is far more comfortable to rest atop than gel memory foam (as the first layer like Eva - which retains more heat and has little bounce). This is perhaps the most important differentiator that will most certainly impact the comfort of the mattress.
Our cover is made primarily of TENCEL a sustainable, breathable and highly comforting fabric.
While Eva only operates in Australia, we have been operating across five major markets for far longer allowing us to perfect our product and serve thousands of customers.
With that said, every customer is different and we couldn't guarantee that our product is just what you need. Instead, we believe that the free 100-night trial is the best way for you to find out.
Please let us know if you have any further questions that we can assist you with.
Nozomi F.asked
Hi,
I am planning to buy the Noa Mattress but it'll be stored in its box for approx 8 weeks before we open it.
Will this affect the product?
Rgds
1 answer
Maggie H.Noa
Hi Nozomi,
Thanks for reaching out to us :)
We don't recommend keeping the mattress in the box for more than a month.
Also, a friendly reminder that your 100 night trial period begins on the day you receive your delivery.
Please let us know if we can assist you in any other way.
Regards,
Maggie
Details
Noa Home The Noa Single4.2(19) | Noa Home The Noa Double4.2(41) | Noa Home The Noa King Single4.7(19) | Noa Home The Noa Queen4.4(195) | |
---|---|---|---|---|
Category | Mattresses | Mattresses | Mattresses | Mattresses |
Price (RRP) | $799.00 | $999.00 | $899.00 | $1,099.00 |
Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
Size | Single | Double | King Single | Queen |
Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
Country of Manufacture | China | China | China | China |
Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
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reviews
after all my calls i got the 2nd part delivered
Read morewhat terrible deliveru service this is why its being delayed allied express doesn't know how to manage their packages.but with the driver not bothering to even press my intercom or call me
still waiting on the 3rd one...