- The Noa Queen
The Noa Luxe is an excellent medium to firm mattress
We replaced our old, unsupportive, backache inducing mattress with the Noa Luxe mid March 2021. At the time of writing this report, it is early June 2021. After a short adjustment period in conjunction with new pillows, our morning backaches have thankfully disappeared.
The Noa Luxe is a tall, heavy duty, solidly constructed mattress, which kept on growing in height for a few weeks after we unrolled it onto our bed base.
Although the mattress comes with an inbuilt cooling gel layer, disappointingly, it does not work. The mattress does retain...body heat, so we bought a cooling gel mattress protector to assist with better temperature control. We have not experienced any mattress sagging, but after just a few months, one would reasonably expect the mattress not to sag. At this time we would expect the mattress's durability to continue for many years. Delivery time from order was just a couple of business days. Noa's customer service must be applauded and commended as well. When we purchased the mattress, there was a discount, which was applied to our purchase, but just after we paid and before delivery time, Noa applied a (slightly) deeper discount to new purchases. I raised that drop in price with Noa and without hesitation, the additional discount was applied to our purchase as a refund. Thank you Noa.
Purchased in March 2021 for $1,150.00.
delivery is a nightmare
no updates on deliveries unless you send them an email as whenever you call their number there is never anyone there to pick it up.
got my mattress today finally but my bed base did not come, followed up with TMS their outsourced delivery customer care and they could only say the 2 items are at the depot that my mattress was sent out from and gave me a reference number to follow up with allied express
theyve advised that this is in top priority but i cannot call allied express as the phone doesnt even ring!
so theres no actual way to even get i...
Purchased in December 2020 at Noa Home Australia for $1,800.00.
- The Noa Double
perfectly firm! perfect customer service!
We love it and its definitely worth the money! definitely will purchase again! Love the quality of mattress, its perfect for our new home! The customer service is perfect and response quickly!
Purchased for $599.00.
Review collected in partnership with Noa
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- The Noa Queen
Firm but comfortable
Fast delivery and easy set up. It took a week or two for us to get used to the firmness of the bed. I needed a firm mattress for my back and this has been very supportive and comfortable. I normally prefer soft beds and have grown to enjoy the mattress
Purchased in April 2019 for $749.00.
Review collected in partnership with Noa
Questions & Answers
Is this mattress suitable for a wooden slate base with a curve in the slates?
Yes. My bed has a wooden slat base with curves that meet in the middle and the mattress is fine.
It is! We simply recommend that the distance between the slats does not exceed 8.5cm :)
If you have any further questions, please let us know.
I purchased two mattresses over a week ago and have not been advised that they have even left the warehouse. What is the usual delivery time from order?
First and foremost, on behalf of the entire team at Noa, we'd like to thank you for your order.
As indicated on your confirmation email (invoice), the mattresses you purchased are currently out of stock however, we're expecting to receive them in our distribution centre this week.
As soon as our shipment is received and your order has been processed, you will receive a tracking email and / or SMS notification with further details regarding your delivery.
If you have any further questions in the meantime, please let us know and we'll be happy to help :)
Thank you for your prompt reply. I didn’t realize it was out of stock when I purchased them. Now I look at the invoice again I can see the comment to be back in stock 06 August. Thank you for great communication.
It's our absolute pleasure!
Please don't hesitate to reach out at any time if we can be of further help!
I’m looking at purchasing a new mattress and Noa is one of my final picks, but I’m a bit concerned about the lack of certification to show how low toxic it apparently is.
Low toxicity is the number one important thing for us as we co sleep with children and I need a mattress that I know has no nasties, not only on the top layer but throughout.
Is there a reason for the REACH accreditation rather than certipur US like most other low toxic mattresses? I am nervous that maybe this REACH accreditation may be easier to obtain therefore maybe the toxic levels are too high for CertipurUS? Please correct me if I’m wrong, I just need some reassurance that I am choosing the safest option for my family as that is what’s most important to us, even over comfort.
Thank you for sharing your question. We completely understand and wish to reassure you that our products are composed of certified, safe materials that have been independently tested by world leading quality agencies.
If you wish, kindly email our support team at email@example.com and we'll gladly share a copy of our certifications.
We would highlight that CertiPUR-US is a U.S. centric, non-profit organization that certifies - under rigorous standards of emissions - the composition of foam materials. REACH is simply the European Union equivalent, which in our view, adopts the same - if not more - stringent requirements.
We welcome you to schedule a free virtual consultation with one of our colleagues for more information.
Get an answer from our members and Noa representatives
|Type||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring||Latex, Memory Foam and Pocket Spring|
|Firmness||Medium Firm||Medium Firm||Medium Firm||Medium Firm|
|Thickness||28 cm||28 cm||28 cm||28 cm|
|Country of Manufacture||China||China||China||China|
|Manufacturer Warranty||15 year(s)||15 year(s)||15 year(s)||15 year(s)|
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