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ChrisSouth East Queensland, QLD
- 3 reviews
Worst online business ever!
Goods are not delivered! Incorrect information provided by support lady on webchat. Does not want to follow up with their courier to find out why there are delays.
Today trying to follow up, no agents in the office to pick up and no chat service. Teaming up with one of the worst courier services "alliedexpress".
Purchased in December 2020 at Noa Home Australia for A$1,400.00.
3 comments
I have requested an update from which took a day to get a reply. and was told, "We have been advised by Allied Express that they are experiencing slight delays in carrying out deliveries due to the ho... Read more
liday period, however, we would still like to assure you that your order will be delivered to you as soon as possible." "Delivered to you as soon as possible' is not really an update. So still no update on delivery was due on the 8/1/2021Maggie H.Noa
Hi Chris,
As we are currently not in possession of your order, we must rely on the updates and information provided to us by Allied Express.... Read more
Unfortunately, they are still working through the backlog that was accumulated over the holiday period, as best they can. Our team is doing everything possible to ensure orders are being delivered promptly, and are working together closely with Allied Express to resolve any outstanding matters as quickly as possible. We completely understand your disappointment in these unexpected delays however, we can assure you, once again, that we are truly doing everything we can. With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
- The Noa King Single
- Verified purchase
Happy teenager!
Communication was spot on and super easy delivery. We purchased it to replace our 15 yr old sons mattress... Really comfortable with just the right combo of support and softness....He’s happy!
Purchased in June 2020.
1 comment
Maggie H.Noa
Hi Rachel,
We're truly humbled by your generous feedback.... Read more
We couldn't be happier to hear that you enjoyed your shopping experience with us and more importantly, that your son is sleeping well on his new mattress :) Thank you for sharing! Warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
MallySydney, NSW
- The Noa Double
- Verified purchase
Great product. Did what it said it would.
Didn’t know what to expect. First online purchase of a mattress delivered in a box. One month later and sleeping like a baby again.
Took a week to get used to it. A little on the firm side but supportive. Less backaches now and sleeping comfortably.
Couldn’t be happier. Definitely recommend.
Purchased in March 2020.
1 comment
Maggie H.Noa
Hi Mally,
We're so happy to hear you're sleeping like a baby again, and have found comfort and support with your new Noa mattress :)... Read more
Wishing you many more restful sleeps. With warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Find out how Noa Home The Noa compares to other Mattresses
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lanceofbyronSouth East Queensland, QLD
- 2 reviews
- The Noa Queen
- Verified purchase
I love this bed . I picked a hybrid because my full foam was to soft. I just hope that it doesn't start to sag in a year
So far so good . Its holding up well with no issues. The rest will be in day a years time when in the past I had some issues with beds like this
Purchased in September 2019 for A$800.00.
1 comment
Maggie H.Noa
Hi there,
Thanks for sharing your comments!... Read more
As with any mattress, the Noa hybrid mattress may soften over time due to normal wear and tear however, the increase in softness does not affect any of the pressure relieving properties of the product. To ensure the maintenance of the shape and support offered by your Noa mattress, we recommend rotating it 180 degrees every 3-6 months. We have customers who are still in love with their Noa mattress even after more than a year's use, we're positive you will too :) Warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
- The Noa King
- Verified purchase
Amazing mattress - recommend for al my friends
Quick delivery and easy to set up. Soft to touch but still provides all the support I need. Feels more medium/plush which is exactly what we wanted. We rave about our mattress to our friends and family. Thanks team!
Purchased in October 2019 for A$800.00.
1 comment
Maggie H.Noa
Hi Kaushini,
We're so happy to hear that you're satisfied with your new Noa mattress, and are enjoying the level of support it offers while you sleep.... Read more
Wishing you many more restful sleeps :) Warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Alison D.Goldfields, WA
- The Noa Queen
- Verified purchase
Awesome Mattress!!!!
Our Noa Mattress is the most comfortable Mattress we have slept on. It is firm, offering support all night, but with the Pillowtop layer it has a relaxing element as well.
I can not express our gratitude to Noa enough. The Manager assisting us in this purchase went to great lengths to organise delivery to us (very regional WA) and was very supportive through the whole transaction.
We will definitely be buying from Noa again.
Purchased in August 2019 for A$795.00.
1 comment
Maggie H.Noa
Hi Alison,
Thanks so much for sharing your comments with us, we're so happy that we were able to assist you with your purchase and that you've since been enjoying the support and comfort of our hybrid mattress design :)... Read more
Wishing you many happy zzz's. Warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Michelle VoigtMetropolitan Adelaide, SA
- The Noa King Single
- Verified purchase
Very comfortable Mattress
My new Noa mattress is super comfortable. I was skeptical that something that arrived in a box could provide the comfort that it does. I have been sleeping better and with the weather warming up I have not noticed any hot spots in my mattress.
Purchased in July 2019 for A$500.00.
1 comment
Maggie H.Noa
Hi Michelle,
We're so glad that you're enjoying getting a good (and cool) night's rest on your new Noa mattress.... Read more
Wishing you many more happy zzz's. Best regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Aniket PatwardhanSydney, NSW
- The Noa Queen
- Verified purchase
Just Amazing...!!
Hello Mattress buyers..!! Like you guys I was unsure which mattress to opt for got different reviews from different people. I like to use a mattress with certain firmness not too firm and not too springy. I bought NOA as was not sure how it would work out. I have to say it is just amazing I have seen my sleep is deep and better than before. I get up feeling refreshed an relaxed. Surely would recommend it to anyone.
Purchased in August 2019.
1 comment
Maggie H.Noa
Hi Aniket,
We're thrilled to know that you've been feeling refreshed and relaxed since sleeping on your Noa mattress, we wouldn't have it any other way! :)... Read more
Thank you for sharing your feedback. Wishing you happy zzz's. Warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
TimMelbourne
- 2 reviews
- The Noa Single
- Verified purchase
Good mattress at the right price
A Firm, but comfy mattress, quick delivery and no signs of sag after 4 months.
Surprisingly heavy, which isn't an issue bit should be considered of this will cause difficulty in moving it.
Purchased in June 2019.
1 comment
Maggie H.Noa
Hi Tim,
Thank you for sharing your feedback with us and for letting us know that you're satisfied with the value and quality of your Noa mattress and our free delivery service!... Read more
With kind regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Find out how Noa Home The Noa compares to other Mattresses
Know better, choose better.
Debora ChoSydney, NSW
- The Noa Queen
- Verified purchase
Great mattress
Perfect softness/hardness for me. Very comfortable and supports your back very well. It does not bounce when partner moves so that's also a plus. Has not had any sagging so far (it's been 2months or so since we started using it). I do feel like my sleep quality has improved.
Purchased in June 2019.
1 comment
Maggie H.Noa
Hi Debora,
We're so happy to hear that you've found good sleep since receiving your Noa mattress, and also that you appreciate the design and quality features that we are so proud of sharing with our valued customers.... Read more
Thank you so much for sharing your comments! Kind regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Andrea TasseraSydney, NSW
- 5 reviews
- 5 likes
Great firm mattress!
Bought the mattress a few months ago. My preference is for firm mattresses and this is just prefect! Very supportive with a plush layer at the top for extra comfort that is thin enough not to sink in the mattress.
For a firm mattress, also the partner disturbance is pretty good and you can't feel movements. Haven't tried the wine glass thest though...it seemed dangerous :D
The build and the materials of the mattress seem very nice and durable. Still in mint conditions from February.
The "smell of new" took a bit to leave but to be fair it wasn'...Read more
1 comment
Maggie H.Noa
Hi Andrea,
Thank you so much for sharing your experience. We're happy to hear that you're enjoying the firmness and support as well as the quality build of our product. ... Read more
We do apologize for any inconvenience caused by our third-party transporter. Please feel free to connect with our team at support@noahome.com anytime - we're always here to help. Best, MaggieSimilar opinion? Write a review on ProductReview.com.au!
VictoriaSouth East Queensland, QLD
- The Noa King
- Verified purchase
Has completely changed the quality of my sleep
My mattress has been so comfortable. I have always been a restless sleeper and I would disturb my partner. Now I sleep more deeply, and our movements don't bounce each other.
Purchased in April 2019.
1 comment
Maggie H.Noa
Hey Victoria,
We're truly humbled by your review and appreciate you sharing your experience. We hope that the Noa mattress continues to provide you with an awesome night's sleep :) ... Read more
MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
- The Noa King
- Verified purchase
I love my noa !
I absolutely love my noa mattress! It’s so supportive ,comfort is amazing and firm and forgiving. I was really surprised that a mattress from a box could be so good. So easy to order and fast delivery.
Purchased in January 2019.
1 comment
Maggie H.Noa
Hi Alison,
Thank you so much for sharing your review. We're thrilled to hear that you love the comfort, firmness and quality of the Noa mattress. Wishing you many more great nights of zzz's :) ... Read more
MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
- The Noa Queen
- Verified purchase
Is like sleeping in the clouds for me
I believe in the durability of the mattress, it has kept its comfort level through the months and I'm sure it will last for a very long time. The support level is amazing and I wake up every morning feeling well rested. No doubt I made the right choice with this product!
Purchased in March 2019 for A$749.00.
1 comment
Maggie H.Noa
Hi Daniel,
Thank you so much for sharing your feedback. We're so happy to hear that you absolutely love the mattress. Happy zzz's! ... Read more
MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Questions & Answers
Nozomi F.asked
Hi,
I am planning to buy the Noa Mattress but it'll be stored in its box for approx 8 weeks before we open it.
Will this affect the product?
Rgds
1 answer
Maggie H.Noa
Hi Nozomi,
Thanks for reaching out to us :)
We don't recommend keeping the mattress in the box for more than a month.
Also, a friendly reminder that your 100 night trial period begins on the day you receive your delivery.
Please let us know if we can assist you in any other way.
Regards,
Maggie
Holly B.asked
Hi, I'm looking at mattresses for my toddlers first 'big bed'. Is the Noa too firm for toddlers who obviously way alot less than adults?
3 answers
My grandson has a Noa mattress, they said it’s great, they also chose it because it was the best for kids with allergies
Thanks Sally!
Maggie H.Noa
Hi Holly,
Thank you for writing us and for your interest in our mattress selection.
Our mattresses are great for children and adults alike, and have been purchased by many parents across all the countries in which we operate.
If you're looking for a softer mattress, we would recommend going with our Noa mattress.
Please let us know if you have any further questions, we'll be more than happy to help :)
Rachaelasked
Hi there,
We recently purchased a Noa mattress and bed frame. The bed frame sits flush against the wall, but the mattress sits a few inches away from this inside the frame. We’ve checked the instructions and this seems to be how it is made. This means pillows just start to creep behind. It’s really quite uncomfortable. Is this how it should be?? Have we missed something?
2 answers
Maggie H.Noa
Hi Rachael,
First and foremost, we would like to sincerely thank you for your most recent purchase with us.
We can assure you that the space around your mattress is completely normal.
Our mattresses and bed frames are designed for country specific sizes (mattresses, bed frames and bedding / linens). When designing a product, we must keep in mind that customers across the country may be using mattresses from other brands (some of which are thicker in height and width). Additionally, in the mattress industry, there is typically a tolerance of +/- 3 to 5 cm as these products are handmade.
In other words, this additional 3-5cm on the length and width are there purposefully. Lastly, we must be mindful of some customers using different types of linens and in some cases tucking in thick duvet covers and sheets. Brief, inner mattress areas are rarely the exact dimensions of the mattress - manufacturers always add a little for flexibility (either for thicker mattresses or tucking in sheets / quilts / duvets).
If there's absolutely anything else that we can assist you with, please don't hesitate to let us know.
With kind regards,
Maggie
Unfortunately I think you have misunderstood my query. I completely understand that there could need to be a design to accommodate a 3-5cm around the mattress in the frame. This is not the issue. The issue is that there is a huge gap at the headboard end against the wall which means that pillows fall behind. I will take photos to show. I think it is potentially a design fault that many others would have experienced.
We are contemplating returning the product unfortunately.
Thank you for yo response, we really appreciate you coming back to us.
Details
Noa Home The Noa Single4.1(17) | Noa Home The Noa Double4.4(31) | Noa Home The Noa King Single4.7(11) | Noa Home The Noa Queen4.4(152) | |
---|---|---|---|---|
Category | Mattresses | Mattresses | Mattresses | Mattresses |
Price (RRP) | A$799.00 | A$999.00 | A$899.00 | A$1,099.00 |
Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
Size | Single | Double | King Single | Queen |
Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
Country of Manufacture | China | China | China | China |
Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
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Maggie H.Noa
Hi Chris,
Thank you for taking a moment to share your feedback regarding your delivery experience.... Read more
We're truly sorry to learn that you haven't yet received your delivery. Please rest assured that our support team remains at your disposal to assist you with the status of your order. We invite you to reach out to us at support@noahome.com, and we'll gladly provide you with the latest update regarding the progress of your delivery. With regards, Maggie