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reviewsSydney, NSW
- 2 reviews
delivery is a nightmare
no updates on deliveries unless you send them an email as whenever you call their number there is never anyone there to pick it up.
got my mattress today finally but my bed base did not come, followed up with TMS their outsourced delivery customer care and they could only say the 2 items are at the depot that my mattress was sent out from and gave me a reference number to follow up with allied express
theyve advised that this is in top priority but i cannot call allied express as the phone doesnt even ring!
so theres no actual way to even get i...Read more
Purchased in December 2020 at Noa Home Australia for A$1,800.00.
6 comments
Maggie H.Noa
Hi there,
Thank you for taking a moment to share your candid feedback with us.... Read more
We're truly sorry if you've been experiencing difficulties getting in touch with our team over the phone, as we've been experiencing high call volumes due to the busy holiday period. We are currently working closely with our partners at TMS and Allied Express through the many challenges being faced with during this season, and sincerely apologize for any inconveniences caused to you. TMS is our distribution centre, and responsible for processing and dispatching our customers' orders. They are also our direct contact / intermediary with Allied Express. We can assure you that we do not outsource our customer care. Rather, we allow our customers to get in touch with them directly, to ensure the required information is provided as quickly as possible. Online sales have more than tripled this year globally, in light of Covid-19, creating a multitude of challenges across multiple channels, mainly transport and freight. Despite all of our best efforts to prepare for the holiday season, Allied Express, and our teams are faced with difficulties we never expected. We are in no way justifying or excusing the unexpected delays however, can assure you that we are all, doing all that we can, to help our customers receive their orders in a timely fashion. We have already requested an update on your order, and will get back to you if we are advised of any issues. We can assure you that the transporter will have your bed to you as soon as possible. Please feel free to reach out to our team at support@noahome.com at any time, we're always happy to help. With regards, Maggiei received my 2nd part of the order but with no SMS not press of the intercom or call,
i asked them earlier in the morning to deliver parts 2 and 3 together but no that wasn't done,
so here i am today calling AGAIN,... Read more
Similar opinion? Write a review on ProductReview.com.au!
C.C
- 3 reviews
- 1 like
- The Noa Double
- Verified purchase
perfectly firm! perfect customer service!
We love it and its definitely worth the money! definitely will purchase again! Love the quality of mattress, its perfect for our new home! The customer service is perfect and response quickly!
Purchased for A$599.00.
1 comment
Maggie H.Noa
Hi there,
We're truly humbled by your feedback, and couldn't be happier to learn that not only are you loving your new Noa mattress, but are also satisfied with the service we've been able to provide you with.... Read more
Thank you so much for sharing! Congratulations on your new home, we wish you many more happy zzz's :)Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
SarahSouthern and Hills, SA
- 2 reviews
- The Noa Queen
- Verified purchase
Changed my life!
Before I got my new noa mattress I would toss and turn trying to find a position I could truly relax in and in the mornings I was waking up with aches and pains throughout my body every morning.
Now when I climb in to my noa I am comfortable straight away, i feel supported and can fully relax. I’m waking feeling better and I’ve noticed I have more energy.
Purchased in June 2020 for A$750.00.
1 comment
Maggie H.Noa
Hi Sarah,
We're thrilled to hear that your new Noa mattress is providing you with a relaxing, comfortable and supportive sleep, allowing you to wake up feeling refreshed in the morning.... Read more
We thank you for your comments and wish you many more restful sleeps on your Noa mattress. Warm wishes, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
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- The Noa Double
- Verified purchase
Super comfortable!
It's been a year and I'm loving how comfortable the mattress is! I still have persistent back and shoulder issues but they haven't been aggravated with the mattress. I sleep extremely well nowadays!
Purchased in June 2019.
1 comment
Maggie H.Noa
Hi Joy,
Thank you for sharing your feedback on your Noa mattress. We're so happy to hear that the design of the mattress has offered you the support and comfort you've been looking for to enjoy a good night's rest over the past year :)... Read more
Wishing you many more happy zzz's. With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Lisa
- 2 reviews
- The Noa King
- Verified purchase
Excellent experience all round
The mattress was delivered without delay, easy to set up (King size is understandable pretty heavy). It took us a few months to get used to the firmness of the mattress. But now, we sleep better than ever (we have had it for 4 months now). And it comes with a 15 year warranty which tops it all off.
Purchased in December 2019.
1 comment
Maggie H.Noa
Hi Lisa,
Thanks for sharing your feedback, we're so happy to hear that you have found great sleep on your Noa mattress! :D... Read more
Wishing you many happy zzz's. With kind regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
- The Noa Queen
- Verified purchase
Very very happy!
First I tried the Koala mattress. Sagged within 2 weeks and left an indent the shape of my body.
Then tried the Ecosa mattress, sagged within 2 months even though my parents have had the same mattress for 2 years with no sag.
Then came the Noa mattress. And i’m in love. No sag at all. No indentations. My whole family has tried it at least once night and they are happy with it too. Planning to buy a kind single within the next few weeks too. Love my Noa!
Purchased in January 2020 at Noa.com.au for A$749.00.
1 comment
Maggie H.Noa
Hi there,
We're thrilled to hear that you're loving your Noa hybrid mattress and have found the fit for a restful night's sleep :)... Read more
Thanks for sharing! With warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
- The Noa King
- Verified purchase
Firm yet comfy
I wasn’t sure about the mattress the first few nights but I knew I would take a while to adjust. I know love it!! So comfortable, roomy and luxurious. I actually do love it!!!
Purchased in January 2020 for A$849.00.
1 comment
Maggie H.Noa
Hi Emma,
We're so happy to know that you're loving the comfort of your new NOA hybrid mattress, your setup definitely looks cozy :)... Read more
Wishing you happy zzz's With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Most comfortable mattress we have ever had
A very firm mattress. Minimal partner disturbance. Sleeps cool. Memory foam top layer is alot more comfortable than pillow top mattresses. After 100 days no dipping or sagging. Has reduced my hip shoulder and lower back pain. Good for tummy, side and back sleepers. The free shipping and 100 day money back guarantee makes this mattress worth a try.
Purchased in August 2019 for A$749.00.
1 comment
Maggie H.Noa
Hi Clare,
Thank you for taking a moment to share your thoughts on your Noa mattress.... Read more
We're so happy to know that you're enjoying the many features our mattress has to offer and that you've found a more comfortable sleep since using it. Warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
IreneQueensland
- The Noa Queen
- Verified purchase
Highly recommend!
10/10 for comfort and timeframe of delivery.
I ordered a queen size and was surprised by how compact the box was, it was easy to unpack and set up in minutes.
Great for a well earned rest at the end of the day
No back pains - the firmness/softness is perfect for me.
This was my first time buying a mattress online and I would definitely advise to try the NOA one first.
The 100 days option to return is great for anyone uncertain and they offer a really good warranty too.
Purchased in October 2019 at Noa for A$799.00.
1 comment
Maggie H.Noa
Hi Irene,
Thank you for the kind words on your overall experience with us and your Noa mattress.... Read more
We're truly humbled and so happy to know that you're satisfied with your purchase. Wishing you many restful sleeps on your Noa mattress :D With warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
The reviewer stated that an incentive was offered for this review
Find out how Noa Home The Noa compares to other Mattresses
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Brooke Secomb
- 2 reviews
- The Noa Queen
- Verified purchase
Perfect for bad backs!
I have rods in my spine and find most mattresses very uncomfortable so was iffy about purchasing this one but its the most comfortable, supportive mattress Ive ever used! My physio has also noticed a difference, I dont get as many back aches!
Purchased in September 2019 for A$749.00.
1 comment
Maggie H.Noa
Hi Brooke,
We're so glad to hear that your Noa mattress has helped alleviate some of your back aches!... Read more
Thanks for sharing :) Best regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
JanMetropolitan Adelaide, SA
- 4 reviews
- 3 likes
- The Noa Queen
- Verified purchase
I have bad back and sleep very hot - this is great!
My old mattress needed replacing. Had cost me a lot of money, but filling and jacquard fabric made sleeping too hot for me. After reading reviews decided trial a mattress in a box. Chose Noa for its breathable surfaces, natural latex then gel foam layer. Delivery was prompt. Have had it 3 weeks ... very happy with quality ... back is happy, sleeping comfort great ... not too hot anymore!
Purchased in October 2019 at Online for A$799.00.
1 comment
Maggie H.Noa
Hi Jan,
We're so happy to hear that the Noa hybrid mattress is offer you a restful, cool and comfortable night's rest :)... Read more
Wishing you many more happy zzz's. Kind regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Rod CollinsHobart, TAS
- The Noa King
- Verified purchase
Excellent mattress
A great mattress. Finding it maybe a bit warm but I've always had a problem with getting too hot at night. Very comfortable and supportive. Minimal interference for partner when moving or getting out of bed. Far better than other mattresses we've owned and great value.
Purchased in June 2019 for A$900.00.
1 comment
Maggie H.Noa
Hi Rod,
We're so happy to hear that you're satisfied with the value of your Noa mattress. Thanks so much for sharing your comments :)... Read more
Warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Erin ParkinGreater Melbourne (Metropolitan), VIC
- The Noa Queen
- Verified purchase
Best sleep in a long time!
This mattress has helped my back and given me the best night sleep in a long time!!! I would highly recommend this mattress!! Delivery and service were fantastic. Delivered within 24 hours.
Purchased in July 2019.
1 comment
Maggie H.Noa
Hi Erin,
You've made our day with your delightful feedback! We're so happy to know that you've been enjoying sleeping on your Noa hybrid mattress and were satisfied with your overall experience with us.... Read more
Wishing you many more restful sleeps, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Adam WeirMetropolitan Adelaide, SA
- The Noa Queen
- Verified purchase
Love it
I’ve had my NOA mattress for a few months now and I look forward to bed. Having general sleeping issues before this mattress definitely makes a difference to proper REM sleep. Delivered conveniently in a box and unwrapped into a perfect shape and ready to go within about 10 mins
Purchased at Instagram ad for A$700.00.
1 comment
Maggie H.Noa
Hey Adam,
Thank you so much for sharing your experience after having slept on the Noa for a few months. Wonderful to hear that you have found better sleep. ... Read more
Kind regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
HarrySydney, NSW
- 3 reviews
- 1 like
- The Noa King
- Verified purchase
Best mattress we've had
We purchased and trialled 4 mattresses including Koala and Ecosa.
The night I slept on the Noa mattress, was the first time in 5 years I woke up without any back pain, and haven't since. I've never had a better sleep, ever. My wife agrees also.
Purchased in January 2019 for A$950.00.
1 comment
Maggie H.Noa
Hi Harry,
We're thrilled to hear that having tried the Koala and Ecosa foam mattresses among others, you found that the hybrid design, comfort and quality of the Noa mattress was perfect for you. ... Read more
Happy zzz's! MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
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- The Noa Double
- Verified purchase
Good value mattress
The mattress has been very supportive since we've got it and has had made a difference to our sleep quality for sure. I have recently noticed an increased partner awareness though, which wasn't present in the first few months of buying it. Nevertheless, I wouldn't take this purchase back, it's been great value for money, and our sleep is still heaps better.
Purchased in April 2019 at Noa Online Store for A$649.00.
1 comment
Maggie H.Noa
Hi there!
Thank you for sharing your feedback on your experience thus far with the Noa mattress. If we may, we'd recommend rotating the mattress 180 degrees every 3-6 months to ensure a more balance... Read more
d use atop the comfort layers. We're happy to hear that you're pleased with the value of the product and found a good night's sleep.Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
- The Noa Queen
- Verified purchase
Firm but comfortable
Fast delivery and easy set up. It took a week or two for us to get used to the firmness of the bed. I needed a firm mattress for my back and this has been very supportive and comfortable. I normally prefer soft beds and have grown to enjoy the mattress
Purchased in April 2019 for A$749.00.
1 comment
Maggie H.Noa
Hey Korinne,
We're happy to hear that you're enjoying the comfort of the mattress and the overall experience with us. Happy zzz's! ... Read more
MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Questions & Answers
Nozomi F.asked
Hi,
I am planning to buy the Noa Mattress but it'll be stored in its box for approx 8 weeks before we open it.
Will this affect the product?
Rgds
1 answer
Maggie H.Noa
Hi Nozomi,
Thanks for reaching out to us :)
We don't recommend keeping the mattress in the box for more than a month.
Also, a friendly reminder that your 100 night trial period begins on the day you receive your delivery.
Please let us know if we can assist you in any other way.
Regards,
Maggie
Holly B.asked
Hi, I'm looking at mattresses for my toddlers first 'big bed'. Is the Noa too firm for toddlers who obviously way alot less than adults?
3 answers
My grandson has a Noa mattress, they said it’s great, they also chose it because it was the best for kids with allergies
Thanks Sally!
Maggie H.Noa
Hi Holly,
Thank you for writing us and for your interest in our mattress selection.
Our mattresses are great for children and adults alike, and have been purchased by many parents across all the countries in which we operate.
If you're looking for a softer mattress, we would recommend going with our Noa mattress.
Please let us know if you have any further questions, we'll be more than happy to help :)
Rachaelasked
Hi there,
We recently purchased a Noa mattress and bed frame. The bed frame sits flush against the wall, but the mattress sits a few inches away from this inside the frame. We’ve checked the instructions and this seems to be how it is made. This means pillows just start to creep behind. It’s really quite uncomfortable. Is this how it should be?? Have we missed something?
2 answers
Maggie H.Noa
Hi Rachael,
First and foremost, we would like to sincerely thank you for your most recent purchase with us.
We can assure you that the space around your mattress is completely normal.
Our mattresses and bed frames are designed for country specific sizes (mattresses, bed frames and bedding / linens). When designing a product, we must keep in mind that customers across the country may be using mattresses from other brands (some of which are thicker in height and width). Additionally, in the mattress industry, there is typically a tolerance of +/- 3 to 5 cm as these products are handmade.
In other words, this additional 3-5cm on the length and width are there purposefully. Lastly, we must be mindful of some customers using different types of linens and in some cases tucking in thick duvet covers and sheets. Brief, inner mattress areas are rarely the exact dimensions of the mattress - manufacturers always add a little for flexibility (either for thicker mattresses or tucking in sheets / quilts / duvets).
If there's absolutely anything else that we can assist you with, please don't hesitate to let us know.
With kind regards,
Maggie
Unfortunately I think you have misunderstood my query. I completely understand that there could need to be a design to accommodate a 3-5cm around the mattress in the frame. This is not the issue. The issue is that there is a huge gap at the headboard end against the wall which means that pillows fall behind. I will take photos to show. I think it is potentially a design fault that many others would have experienced.
We are contemplating returning the product unfortunately.
Thank you for yo response, we really appreciate you coming back to us.
Details
Noa Home The Noa Single4.1(17) | Noa Home The Noa Double4.4(31) | Noa Home The Noa King Single4.7(11) | Noa Home The Noa Queen4.4(152) | |
---|---|---|---|---|
Category | Mattresses | Mattresses | Mattresses | Mattresses |
Price (RRP) | A$799.00 | A$999.00 | A$899.00 | A$1,099.00 |
Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
Size | Single | Double | King Single | Queen |
Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
Country of Manufacture | China | China | China | China |
Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
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reviews
after all my calls i got the 2nd part delivered
what terrible deliveru service this is why its being delayed allied express doesn't know how to manage their packages.but with the driver not bothering to even press my intercom or call me
still waiting on the 3rd one... Read more