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reviewsSydney, NSW
- 2 reviews
delivery is a nightmare
no updates on deliveries unless you send them an email as whenever you call their number there is never anyone there to pick it up.
got my mattress today finally but my bed base did not come, followed up with TMS their outsourced delivery customer care and they could only say the 2 items are at the depot that my mattress was sent out from and gave me a reference number to follow up with allied express
theyve advised that this is in top priority but i cannot call allied express as the phone doesnt even ring!
so theres no actual way to even get i...Read more
Purchased in December 2020 at Noa Home Australia for A$1,800.00.
6 comments
Maggie H.Noa
Hi there,
Thank you for taking a moment to share your candid feedback with us.... Read more
We're truly sorry if you've been experiencing difficulties getting in touch with our team over the phone, as we've been experiencing high call volumes due to the busy holiday period. We are currently working closely with our partners at TMS and Allied Express through the many challenges being faced with during this season, and sincerely apologize for any inconveniences caused to you. TMS is our distribution centre, and responsible for processing and dispatching our customers' orders. They are also our direct contact / intermediary with Allied Express. We can assure you that we do not outsource our customer care. Rather, we allow our customers to get in touch with them directly, to ensure the required information is provided as quickly as possible. Online sales have more than tripled this year globally, in light of Covid-19, creating a multitude of challenges across multiple channels, mainly transport and freight. Despite all of our best efforts to prepare for the holiday season, Allied Express, and our teams are faced with difficulties we never expected. We are in no way justifying or excusing the unexpected delays however, can assure you that we are all, doing all that we can, to help our customers receive their orders in a timely fashion. We have already requested an update on your order, and will get back to you if we are advised of any issues. We can assure you that the transporter will have your bed to you as soon as possible. Please feel free to reach out to our team at support@noahome.com at any time, we're always happy to help. With regards, Maggiei received my 2nd part of the order but with no SMS not press of the intercom or call,
i asked them earlier in the morning to deliver parts 2 and 3 together but no that wasn't done,
so here i am today calling AGAIN,... Read more
Similar opinion? Write a review on ProductReview.com.au!
C.C
- 3 reviews
- 1 like
- The Noa Double
- Verified purchase
perfectly firm! perfect customer service!
We love it and its definitely worth the money! definitely will purchase again! Love the quality of mattress, its perfect for our new home! The customer service is perfect and response quickly!
Purchased for A$599.00.
1 comment
Maggie H.Noa
Hi there,
We're truly humbled by your feedback, and couldn't be happier to learn that not only are you loving your new Noa mattress, but are also satisfied with the service we've been able to provide you with.... Read more
Thank you so much for sharing! Congratulations on your new home, we wish you many more happy zzz's :)Similar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Other Mattresses
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4.9(300)- The Noa Double
- Verified purchase
Super comfortable!
It's been a year and I'm loving how comfortable the mattress is! I still have persistent back and shoulder issues but they haven't been aggravated with the mattress. I sleep extremely well nowadays!
Purchased in June 2019.
1 comment
Maggie H.Noa
Hi Joy,
Thank you for sharing your feedback on your Noa mattress. We're so happy to hear that the design of the mattress has offered you the support and comfort you've been looking for to enjoy a good night's rest over the past year :)... Read more
Wishing you many more happy zzz's. With regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
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- The Noa King
- Verified purchase
Amazing mattress - recommend for al my friends
Quick delivery and easy to set up. Soft to touch but still provides all the support I need. Feels more medium/plush which is exactly what we wanted. We rave about our mattress to our friends and family. Thanks team!
Purchased in October 2019 for A$800.00.
1 comment
Maggie H.Noa
Hi Kaushini,
We're so happy to hear that you're satisfied with your new Noa mattress, and are enjoying the level of support it offers while you sleep.... Read more
Wishing you many more restful sleeps :) Warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Rod CollinsHobart, TAS
- The Noa King
- Verified purchase
Excellent mattress
A great mattress. Finding it maybe a bit warm but I've always had a problem with getting too hot at night. Very comfortable and supportive. Minimal interference for partner when moving or getting out of bed. Far better than other mattresses we've owned and great value.
Purchased in June 2019 for A$900.00.
1 comment
Maggie H.Noa
Hi Rod,
We're so happy to hear that you're satisfied with the value of your Noa mattress. Thanks so much for sharing your comments :)... Read more
Warm regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
TimMelbourne
- 2 reviews
- The Noa Single
- Verified purchase
Good mattress at the right price
A Firm, but comfy mattress, quick delivery and no signs of sag after 4 months.
Surprisingly heavy, which isn't an issue bit should be considered of this will cause difficulty in moving it.
Purchased in June 2019.
1 comment
Maggie H.Noa
Hi Tim,
Thank you for sharing your feedback with us and for letting us know that you're satisfied with the value and quality of your Noa mattress and our free delivery service!... Read more
With kind regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Debora ChoSydney, NSW
- The Noa Queen
- Verified purchase
Great mattress
Perfect softness/hardness for me. Very comfortable and supports your back very well. It does not bounce when partner moves so that's also a plus. Has not had any sagging so far (it's been 2months or so since we started using it). I do feel like my sleep quality has improved.
Purchased in June 2019.
1 comment
Maggie H.Noa
Hi Debora,
We're so happy to hear that you've found good sleep since receiving your Noa mattress, and also that you appreciate the design and quality features that we are so proud of sharing with our valued customers.... Read more
Thank you so much for sharing your comments! Kind regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
Adam WeirMetropolitan Adelaide, SA
- The Noa Queen
- Verified purchase
Love it
I’ve had my NOA mattress for a few months now and I look forward to bed. Having general sleeping issues before this mattress definitely makes a difference to proper REM sleep. Delivered conveniently in a box and unwrapped into a perfect shape and ready to go within about 10 mins
Purchased at Instagram ad for A$700.00.
1 comment
Maggie H.Noa
Hey Adam,
Thank you so much for sharing your experience after having slept on the Noa for a few months. Wonderful to hear that you have found better sleep. ... Read more
Kind regards, MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
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4.7(677)- The Noa Queen
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Firm but comfortable
Fast delivery and easy set up. It took a week or two for us to get used to the firmness of the bed. I needed a firm mattress for my back and this has been very supportive and comfortable. I normally prefer soft beds and have grown to enjoy the mattress
Purchased in April 2019 for A$749.00.
1 comment
Maggie H.Noa
Hey Korinne,
We're happy to hear that you're enjoying the comfort of the mattress and the overall experience with us. Happy zzz's! ... Read more
MaggieSimilar opinion? Write a review on ProductReview.com.au!
Review collected in partnership with Noa
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Questions & Answers
Nozomi F.asked
Hi,
I am planning to buy the Noa Mattress but it'll be stored in its box for approx 8 weeks before we open it.
Will this affect the product?
Rgds
1 answer
Maggie H.Noa
Hi Nozomi,
Thanks for reaching out to us :)
We don't recommend keeping the mattress in the box for more than a month.
Also, a friendly reminder that your 100 night trial period begins on the day you receive your delivery.
Please let us know if we can assist you in any other way.
Regards,
Maggie
Holly B.asked
Hi, I'm looking at mattresses for my toddlers first 'big bed'. Is the Noa too firm for toddlers who obviously way alot less than adults?
3 answers
My grandson has a Noa mattress, they said it’s great, they also chose it because it was the best for kids with allergies
Thanks Sally!
Maggie H.Noa
Hi Holly,
Thank you for writing us and for your interest in our mattress selection.
Our mattresses are great for children and adults alike, and have been purchased by many parents across all the countries in which we operate.
If you're looking for a softer mattress, we would recommend going with our Noa mattress.
Please let us know if you have any further questions, we'll be more than happy to help :)
Rachaelasked
Hi there,
We recently purchased a Noa mattress and bed frame. The bed frame sits flush against the wall, but the mattress sits a few inches away from this inside the frame. We’ve checked the instructions and this seems to be how it is made. This means pillows just start to creep behind. It’s really quite uncomfortable. Is this how it should be?? Have we missed something?
2 answers
Maggie H.Noa
Hi Rachael,
First and foremost, we would like to sincerely thank you for your most recent purchase with us.
We can assure you that the space around your mattress is completely normal.
Our mattresses and bed frames are designed for country specific sizes (mattresses, bed frames and bedding / linens). When designing a product, we must keep in mind that customers across the country may be using mattresses from other brands (some of which are thicker in height and width). Additionally, in the mattress industry, there is typically a tolerance of +/- 3 to 5 cm as these products are handmade.
In other words, this additional 3-5cm on the length and width are there purposefully. Lastly, we must be mindful of some customers using different types of linens and in some cases tucking in thick duvet covers and sheets. Brief, inner mattress areas are rarely the exact dimensions of the mattress - manufacturers always add a little for flexibility (either for thicker mattresses or tucking in sheets / quilts / duvets).
If there's absolutely anything else that we can assist you with, please don't hesitate to let us know.
With kind regards,
Maggie
Unfortunately I think you have misunderstood my query. I completely understand that there could need to be a design to accommodate a 3-5cm around the mattress in the frame. This is not the issue. The issue is that there is a huge gap at the headboard end against the wall which means that pillows fall behind. I will take photos to show. I think it is potentially a design fault that many others would have experienced.
We are contemplating returning the product unfortunately.
Thank you for yo response, we really appreciate you coming back to us.
Details
Noa Home The Noa Single4.1(17) | Noa Home The Noa Double4.4(31) | Noa Home The Noa King Single4.7(11) | Noa Home The Noa Queen4.4(152) | |
|---|---|---|---|---|
| Category | Mattresses | Mattresses | Mattresses | Mattresses |
| Price (RRP) | A$799.00 | A$999.00 | A$899.00 | A$1,099.00 |
| Type | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring | Latex, Memory Foam and Pocket Spring |
| Firmness | Medium Firm | Medium Firm | Medium Firm | Medium Firm |
| Size | Single | Double | King Single | Queen |
| Thickness | 28 cm | 28 cm | 28 cm | 28 cm |
| Country of Manufacture | China | China | China | China |
| Manufacturer Warranty | 15 year(s) | 15 year(s) | 15 year(s) | 15 year(s) |
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reviews
after all my calls i got the 2nd part delivered
what terrible deliveru service this is why its being delayed allied express doesn't know how to manage their packages.but with the driver not bothering to even press my intercom or call me
still waiting on the 3rd one... Read more