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Noa Home The Noa

Noa Home The Noa

Queen, King, Double, etc...
4.3 from 384 reviews · View Statistics
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Reviews

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Dave
DaveMetropolitan Adelaide, SA
  • 2 reviews
  • 5 likes

No Warranty! Mattress highly affected by temperature, don't back their products, have extremely poor customer support.

published

Purchased in September 2020 at Noa Home Australia for $899.00.

Value for Money
1/5
Customer Service
1/5
Incentivised Review No
Sleeping PositionSide
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention No
Sagging Yes
Perceived Firmness Very Soft
Noa
Maggie H.Noa
Dave
Dave
Nathan L.
Nathan L.Sydney, NSW
  • 2 reviews

Great bed, annoying poor customer service and delivery.

published

Bed is fantastic. Too bad I waited over two weeks after receiving a 3 day ETA for shipping. This was apparently to ship only a few suburbs away. Enquires in 2 day intervals after that with [Name Removed], [Name Removed] and [Name Removed], from NOA revealed a lack lustre and complacent attitude towards customer service. Until the mattress showed up the whole process was so terrible I thought I had been scammed.

If you want a great bed and service order elsewhere. After this experience I would not trust their guarantee/warranty offer either.

Purchased in January 2021 for $800.00.

Value for Money
2/5
Customer Service
1/5
Incentivised Review No
Sleeping PositionSide
Adjustment PeriodDays
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
Noa
Maggie H.Noa

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Chris
ChrisSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Worst online business ever!

published

Goods are not delivered! Incorrect information provided by support lady on webchat. Does not want to follow up with their courier to find out why there are delays.
Today trying to follow up, no agents in the office to pick up and no chat service. Teaming up with one of the worst courier services "alliedexpress".

Purchased in December 2020 at Noa Home Australia for $1,400.00.

Value for Money
1/5
Customer Service
1/5
Incentivised Review No
Sleeping PositionFront
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Medium
Noa
Maggie H.Noa
Chris
Chris
Noa
Maggie H.Noa
Roberto P.
Roberto P.Greater Melbourne (Metropolitan), VIC

Back soreness as mattress seems to be too soft, not firm enough

published

Was looking forward to the mattress after all the reviews read and good feedback, but after a few nights started to have consistent back aches and not able to sleep in as i'm not comfortable. I am seriously considering getting a refund!

Purchased in October 2020 for $899.00.

Value for Money
2/5
Customer Service
1/5
Incentivised Review No
Sleeping PositionBack and Side
Adjustment PeriodI never got used to it!
Pre-existing Neck / Back Issues No
Caused Discomfort Yes
Heat Retention No
Sagging Yes
Perceived Firmness Soft
Noa
Maggie H.Noa
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Lynn
LynnNortheast, VIC
  • 2 reviews
  • 1 like

Beware of international fee charges when paying with credit card

published

I have been charged an international service fee of $27.16 by my credit card company. Be aware this could happen to you as well. I disputed it with the credit card company and it has been reversed thankfully. Just something to be aware of. First thoughts regarding the mattress is that it is hard as a rock (3 nights slept on it so far) but we will give it a few more days/weeks before making a final decision to keep it or not. Also, it is quite heavy and there are no handles on the sides to manoeuvre it around.

Purchased in February 2020 at online for $799.00.

Value for Money
3/5
Customer Service
5/5
Incentivised Review No
Sleeping PositionSide
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Perceived Firmness Very Hard
Noa
Maggie H.Noa
Peter
Peter
  • 4 reviews
  • 4 likes

Taken the money with no bed

published

Purchased for $449.00.

Incentivised Review No
Pre-existing Neck / Back Issues No
Caused Discomfort No
Heat Retention No
Sagging No
Noa
Maggie H.Noa

Questions & Answers

R.S.
R.S.asked
The Noa Queen

Will noa queen mattress fit into ikea queen bed frame (e.g. SONGESAND)? I know it sounds like a dumb question but the ikea mattresses are 1cm narrower and 1cm shorter. Not much, but if anyone has any experience with this would be helpful, thank you.

1 answer
Noa
Maggie H.Noa

Hi there,

Thank you for your interest in our mattress selection.

We have many customers who use our mattresses with Ikea bed frames.

We would simply recommend measuring the inner frame to ensure our mattress will fit properly.

Within the mattress industry, products typically have a sizing tolerance of +/- 2cm, as the mattresses themselves can be slightly compressed / squeezed into spaces.

Please let us know if you have any further questions, we'll be more than happy to help :)

Skye
Skyeasked
The Noa

Just wondering when my bed will arrive. Ordered on 29/7 and it’s 25/8. My bed is nowhere to be seen.

1 answer
Noa
Maggie H.Noa

Hi Skye,

Thanks for reaching out to us and we're so sorry that you have not yet received one of your mattresses!

We know that Allied Express is currently experience delays within their network, and are making all the necessary efforts to have parcels delivered as quickly as possibly.

That said, we see that there haven't been any new tracking updates since 10th August therefore, we've request an urgent status update and we'll get back to you via email as soon as we hear back from them with further information.

W're so sorry about this unexpected delay but will do everything we can to have the mattress delivered to you promptly!

Paula
Paulaasked
The Noa

Hi there,

I have tried to contact someone on your website regarding the mattress. I have ranged the number 02 4050 0260 but nobody has picked up. Although the mattress looks very promising but to not be able to reach the sales staff really raise me a lot of concerns.

Regards,
Paula

1 answer
Noa
Maggie H.Noa

Hi Paula,

Thank you so much for reaching out to us and we're so sorry if we've missed your calls earlier.

We would love to chat with you and provide you with any information you're looking for regarding our product selection.

Please feel free to schedule a one-on-one consultation directly on our website, on the date and time of your choosing, and a member of our team will make sure to contact you, to ensure we don't miss each other again :)

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Noa Home The Noa

Details

Compare all 5 Noa Home The Noa
CategoryMattressesMattressesMattressesMattresses
Price (RRP) $799.00$999.00$899.00$1,099.00
Type Latex, Memory Foam and Pocket SpringLatex, Memory Foam and Pocket SpringLatex, Memory Foam and Pocket SpringLatex, Memory Foam and Pocket Spring
FirmnessMedium FirmMedium FirmMedium FirmMedium Firm
SizeSingleDoubleKing SingleQueen
Thickness28 cm28 cm28 cm28 cm
Country of ManufactureChinaChinaChinaChina
Manufacturer Warranty15 year(s)15 year(s)15 year(s)15 year(s)
Compare all 5 Noa Home The Noa
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