Reviewer Photos & Videos
The most professional property manager
I bought an investment property in Balwyn more than 10 years ago. Since that time Noel Jones has managed the property and everything has been handled professionally. They have provided expert advice on the property market and rent levels, effectively selected tenants who have been of the highest quality and managed the inspections and maintenance of the property in a timely and efficient manner. The property manager I deal with (Rita) is at all times professional and reliable. I would not hesitate to recommend Rita and Noel Jones as expert property managers
Renting from Noel Jones Balwyn
We have been renting from Noel jones in Balwyn for the last 9years. We can not recommend them highly enough for their professionalism and the friendliness from the staff. They regularly inspect the property so the owner has peace of mind that the unit is being looked after. When anything has broken the staff are onto it very quickly. They are very easy to communicate with if needed and in emergencies are easy to make contact with
- Verified customer
I have been with Noel Jones Balwyn for 4 years and I rate them 5 starts
To me the most trick thing about a real state is to be able to be fair. They are in the middle of the balance protecting both sides, the landlord and the tenant. in my opinion a real state that manage to be fair with both sides has everything. Noel Jones was really fair with me for the over four years. They have my gratitude and respect for that. Special mention to my agent Emma who did everything under her power to made my family's life the easier as possible during our timing at this home.
Sale and Rental appraisal
I recently engaged Noël Jones Ringwood for a sale and rental appraisal as we are looking at our options with our existing home. Both the sales and rental staff were extremely friendly and honest, indicating a very knowledgable grasp on the current market. They were very prompt with sales data and statistics to hand, making our decision much easier. I highly recommend there service provided.
- Verified customer
Noel Jones Blackburn Melbourne - Unprofessional, Unethical and Deceptive -
Shocking agency and incredibly unprofessional. Hired them to manage my valued investmenr property. Within weeks they were dropping the ball - inspection done poorly, no communications on maintenance work, no communication with tenant, no follow up when requested. Claimed at one time that they couldn't email landlord on one occasion, which was their issue, and then didn't follow up via telephone or letter for a whole month. Absolutely a rubbish excuse.
Then didn't ensure leaking bathroom was fixed quickly.
Asked landlord to renew tenant l...ease and landlord issued instruction to do a 6 month lease and no periodic lease. Agent didn't follow up with tenant and get signed lease. When landlord complained about this a few months later, agent immediately terminated the agreement. Basically, they got found out for not delivering their service guarantee and did a runner. Completely unprofessional. The agent sought advice from the REIV and Consumer Affairs before terminating, which seems at odds with an agency which states that professional service is at the forefront of what they do. Agent refused to disclose why they sought such advice or why they terminated without cause. Essentially, they abandoned their agreement. Landlord complained repeatedly and demand the agent hand over their complaints procedure and proceed through a complaints process, going to EARS (conciliation) to address the issues the landlord had brought to their attention. The agent did not respond, which lends weight to the lack of professionalism and ethical standards the agency claims to adhere to.
Noel Jones Blackburn Melbourne - UNPROFESSIONAL AND UNRELIABLE
I thought after months of research that picked good agent to sell my house as Bob Stevenson appear to be a very experienced agent in our area, I am WRONG. Firstly I didn't get the agent i wanted as i requested a chinese agent, then they listed my house under different council?! When the photographer came to take photos, he was in a big hurry as he had another job to go...I paid more than $5000 for the advertising fees and in 4 weeks only had 9 group of people inspected considering our house is well kept and presented and located in high demand...sort after Melbourne eastern suburb. I am aware of selling house is not straight forward but in dealing with Noel Jones Blackburn I was utterly disappointed for their lack of communication and over charged for the advertising fees. I felt totally been ripped off. My advise is Stay Away from this agency.
We cannot find words to describe the outstanding service provided by his company. From the outset we found the team headed by [names removed] to be extremely helpful, courteous, friendly and helpful. Nothing proved to be a bother to them and we were most impressed by the professional approach of all members of the team. The resultant sale of out property exceeded our hopes and expectations by a large margin. We would have no hesitation in recommending Noel Jones to any person contemplating selling their property.
January 5th 2019 Update: ...Once again more than happy with Noel Jones Mitcham Some three and a half years ago we had the good fortune to employ Noel Jones Mitcham and, as we published in our review then, we were immensely satisfied. This time around we sold on a vastly different market (due to circumstances we were three months too late). Initially our prospects seemed dim. However, the agents changed their tactics and, within a relatively short space of time, achieved a satisfactory result for us even though we noticed other similar properties in our area were not really moving. Once again we were impressed with the courtesy and helpfulness of the principal Matthew Scafidi and his two offsiders Jarrod Robinson and Andrew Moore. They pulled out all stops out and really lifted our spirits. We would never go past this agency if we were to ever sell again and we give them our highest recommendation.
- ‹ Prev
- Next ›
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.