Prompt communications and delivery
Purchased a pair of MEE M7 Pro earphones with replacement cables (wired and wireless). The owner messaged me within a few hours of placing my order to inform me that one part I had ordered was out of stock in the colour I chose. I placed the order around 7PM and the order was picked up by Auspost at 9AM the next morning. Great service from Noisy Motel.
Great shop to buy personal audio gear.
I have bought earphones,Dac and mp3 player from this shop.This service is amazing from Billy.I find it hard to believe some of the other reviews that are not good.Each time I am ready to purchase something from him I contact him by phone or email and he gives me some recommendations based on what I tell him I am looking for.He replies with some recommendations of what to buy with some of them with big discounts.I have never felt pressured to buy from him, but always felt like a valued customer.
Excellent service, knowledgeable advice, great prices
I bought some Fiio amp/dac products (Fiio E6 and Fiio E17) and Fischer Audio headphones from this store. I was quite new to audiophile products at the time so I chatted used the online chat on the website for help. The customer service was amazing, the representative listened to my needs, audio requirements, budget and he gave me a range of options that he thought would best suit me. The items I ordered all arrived within 1-2 days of placing my order as well.
The whole process of purchasing and receiving the product was exactly what you would want from an online store.
Want it cheaper than anywhere else, with Aus Warranty ?
The cheapest FiiO EX1 titanium diaphragm earphones that I could find online were AU$ 119/-
Not from Australia, so no warranty.
Other Audio establishments in Australia are selling them for AU$ 145/-
Got them at Noisy Motel for AU112/- ( free postage ), covered by Aus Warranty. They are available at Noisy Motel normally for about AU$ 126.00 but I was offered an 11% off deal by Billy - great guy - you want to talk to him. He will always reply to you, and knows his products.
Excellent product, and excellent service. Super fast delivery too.
Excellent product, very good service
Just purchased the fidue A73 hybrid monitor earphones on the advice of customer service at noisy motel given my budget and could not be more impressed with them. I'd never heard of the brand before but the sound is, in my opinion, cleaner than my bose over ear headphones. They're brilliant.
Also great to see a local website that is cheap and has customer service that you can talk to.
I emailed an inquiry requesting comparative information about 2 products and received an informative reply the same day. I then ordered a set of earphones and they were delivered interstate, to my place of work, (in NSW) 48 hours later with no shipping fee. The same product from Amazon, with the conversion to $US and the minimum shipping fee would have cost $60 more all up - with a 2 - 3 week wait for delivery.
So I would recommend Noisy Motel without hesitation - great service.
The way it should be! 5*!!!!
I ordered two items, one on a Friday which I received Monday week, I then ordered another item on Tuesday morning and received it Wednesday the next day. Quick replies to emails, same day dispatch, free postage! What more could you ask for!
Finally! Great customer service and highly knowledgeable.
I found Noisy Motel after searching for a DAB+ Radio for over a year. From the outset, Billy was very helpful, prompt with his responses and highly knowledgeable. Great customer service. On his recommendation I bought the Ruark M3 Dab+ Radio with audio backpack. My order arrived with in 2 days (very fast). I love it!! Well worth the price and the sound is fantastic. Thank you Billy & Noisy Motel. It feels great to support a small Aussie business.
Wow, excellent service and products
I ordered a Jawbone Era yesterday online. Within a couple of hours I had notification that the goods had been dispatched via Toll Priority. The goods arrived at my workplace in Brisbane this morning, less than 12 hours after I ordered it. They were also very helpful over the phone. I would not hesitate to purchase for these guys again in the future. I should also mention that they were the cheapest price I could find for this product and were one of 2 companies who had it available ex stock
The best store I know
I have purchased from them many times and I have always felt like it was a very good purchase. Extremely friendly and informative staff that are always eager to help.
They always help me decide what to buy, and then deliver it very quickly! Warranty process was easy and I was always kept up to date.
Would highly recommend to anyone looking for headphones and headphone gear!
Customer service does not get any better !
Found this site Noisy Motel whilst searching for headphones late one night and started to read about dedicated headphone amps etc opening up a whole new world. After reading good online reviews about this store I rang to untangle the jargon as it was all new to me. The owner is obviously passionate about his business and it shows. Goods arrive in 2 days maximum following my placing an order and I am over the moon with my purchases so far. The all round experience has been excellent, can't fault anything about Noisy Motel . Looking forward to ...dealing with him in the future. In a world of average customer service and poor product knowledge this business shines. It is also great to support a small Australian business. Product knowledge and advice.
Is Service and quality advice valuable?
I spent many hours looking through various Amp / Dac / Player options online, all the while getting more and more confused with all the options available. I knew what I wanted, and I already had a pair of AKG K702's which are particularly hard to drive, but I had no idea how to translate this into the right product purchases. Then I stumbled across Noisy Motel. Within seconds of an initial enquiry I had an email in my inbox, which already had some very easy to understand questions, together with an invite to an online conversation with Billy...from Noisy Motel. Billy spent about an hour online with me, talking through all my optixons, but more importantly explaining what it all meant, and explaining various techno acronyms, concepts and how they would affect my listening enjoyment. End result, I now have an amazing setup which both complements my 702's plus provides me with the right balance of portability, connectivity, and play back quality. Fiio E12DIY plus Fiio X5 plus all the right connectors (that alone would have taken me weeks to work out properly on my own). Billy listens to his customers, understand their real world needs, then has the ability to translate that to the best products. Billy is also very keen to maintain contact after the purchase is made, and has provided invaluable help since I received the items. Great job Noisy Motel, in an age where client service and product knowledge is waning, Noisy Motel scores 100% - I highly recommend Noisy Motel to anyone interested in quality sound, no matter how much of a techno expert or, like me, techno idiot you are! 10/10. Amazing advice, product knowledge, customer service, speedy delivery, fantastic pricing. Nothing.
Great customer service
Ordered an amp/DAC combo from them and unfortunately the DAC was out of stock. I received a call from noisy motel within minutes of placing the order apologizing for the mistake, i was told that the DAC would be back in stock and shipped within a week or i could upgrade to a better DAC at a very reasonable discount which is what i chose to do. All over a great experience with noisy motel, definitely recommend!
Super-fast service, minimum fuss
Placed an order on Monday afternoon for a pair of MEElectronics Air-Fi Venture Bluetooth Headphones. Couldn't believe when AU post rang my doorbell on Tuesday morning for the delivery. That's blazing fast! Meanwhile I had received a system generated email for the dispatch of the product. Minimum fuss and quick turnaround.
Super-fast Service, Minimum fuss, Availability of the product
Their returns policy appear quite one sided (its their 'sole' discretion), however I didn't have a choice, as they are the only store in VIC to have the product
Fantastic Service and Great product
I ordered a set of MEElectronics M6P Sport-Fi (2nd Gen) In-Ear Headphones w/Mic on Thursday morning and received them on Friday. They were sent via express post and arrived well packaged. Fantastic turn around time. The Earphones sound fantastic and are comfortable when running. The controls integrate very well with my android phone and I am a very happy customer. Would use them again in a heartbeat
Great service, Fast postage
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