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North Hem

North Hem

4.6 from 45 reviews

See the Best Furniture Shops in 2019 as rated by Australians on ProductReview.com.au.


Standout piece!

Easy to assemble what there was to assemble. We didn't look at much after we found what we wanted. It's a perfect fit in our living room, we love it!

1 comment
Hi Gary, Thank you for your kind and encouraging words! Regards, The Team at North Hem

Great service and products at an affordable rate

The design and quality of the products are very good for the price point. The website is easy to use and Jason was very prompt in answering our questions.

1 comment
Hi Jeremy, Thank you for your kind and encouraging words. We are so happy you like the products and we can help. We look forward to see your new lounge room soon! :D Regards, The Team at North Hem

The sofa design was correct but the material colour on the website was not what I expected.

The sofa design was correct but the material colour shown on the website was not what I expected when it was delivered next time I would prefer to see the material in person. Also the cushions were very hard again next time I would prefer to try the cushions before purchase.

1 comment
Hi Michael, Thank you for your feedback and we are sorry to hear that the cushions are hard. We are currently working to create showroom space so that customers can try the products before they buy. Regards, The Team at North Hem

Lounge Chairs in Tri Colour

Bought 3 different coloured armless lounge chairs online. Purchasing process was easy and quick. Delivery time a little longer than expected but arrived in great condition.

1 comment
Hi Rita, Thank you for your feedback. We will look into the delivery process and improve on it. Regards The Team at North Hem

Great customer service.

Thank you, Lucy for your great customer service. Super fast delivery - two days after we sorted out the colour of the keyring, it was here. Even better than I expected.

1 comment
Hi Ruwani, Thank you for your kind and encouraging words. We will work hard to keep up the customers services. Regards The Team at North Hem

Fantastic service

Purchased goods online
North hemteam responded to my questions really quickly and made me feel valued with their amazing customer service
Goods arrived quickly and exactly when they said they would
I would definitely recommend

1 comment
Hi Kirstie, Thank you for your kind and encouraging words. We will continue to bring more stylish and beautiful to you and Australia. Regards, The Team at North Hem

The perfect sofa!

I purchased the sofa online. The site/store was very well presented and easy to navigate. There was a good product range with a quality look. The sofa is as it appeared..... a nice quality piece. Sales support was excellent.

1 comment
Hello Kate, Thank you for your kind and encouraging words. We will continue to bring more stylish and beautiful to you and Australia. Regards, The Team at North Hem

A little colour adds so much to a room!

I purchased these colourful accent chairs online with a very simple process and they were delivered exactly on time. Quite easy to assemble, they are well made and perfect to add a splash of colour in a room with otherwise neutral tones. I look forward to making further purchases from North Hem.

1 comment
Hi Wendy, Thank you for your kind words and business. We look forward to see your newly styled living room soon! :D Regards The Team at North Hem

Item is great, website/company still has some kinks to work out

I bought these tables via eBay after seeing them on the North Hem site. They are an incredible product and they were *very* communicative with their CEO [name removed] reaching out to me and being extremely prompt in replying, but there are a few issues.

First, there's no option to see them in person. I'm a very experienced internet shopper and I'm used to not being able to see my products but for furniture it would be nice to have pieces available to look at if you're marketed at people not buying bargain basement low quality imports. I can see some pieces are available in cafes, great idea but it would be nice if there were more items available to see or a single showroom in Sydney and Melbourne for example.

Second, their website offers $30 off your first purchase, when I saw that was available, I tried to sign up for the email list to obtain my voucher and I never received it (still weeks later on multiple email addresses. I asked their support via facebook for the voucher and they offered me 5% off to make up for the website not sending me my voucher, only they didn't stack. For a furniture website with a lot of smaller items, 5% is rarely better than $30 as it was not for me.

Third, I ended up buying it on eBay because for the same exact item and probably the same shipping method (courier), the shipping was $20 less, so it actually ended up being cheaper to buy via eBay even though it was the exact same.

Conclusion: Actually stunning product that feels very high quality, solid wood, and arrived in perfect condition. Great communication. Slight hiccups in website usage and problems with delivery, could also use a place to see them in person.

1 comment
Hi Nicholas, Thank you for your constructive feedback and encouraging words. As we grow the business and team, we are certainly paying attention on our shipping capabilities and will find ways to improve the service. Regards The Team at North Hem

Edel Dining Chairs

I bought my chairs online (which can be risky) but I was very happy with delivered chairs. One minor hiccup but Jason resolved it all very efficiently and with terrific customer service.

1 comment
Hi Terri, Thank you for the feedback and encouraging words. We are working towards to improving our warehouse service to ensure such hiccup won't happen again. Regards The Team at North Hem

Good Design...The Derby suite is a must buy.

Sits nice and Low (shadow line) you get that real Loungie type feel, cinnamon red colour is the snizz!

1 comment
Hi Andrew, Thank you for your kind and encouraging feedback. We are happy that you really like the couch! Regards The Team at North Hem

Great service, simple deal

This was an online purchase, but I wanted to see the chairs before I bought. Jason facilitated this and I was happy to proceed. The chairs are well priced, well made and Jason is a breeze to deal with.

1 comment
Hi Deco, Thank you so much for your kind and encouraging words. We will keep up our service for your future purchase and everyone else too. Regards, The Team at North Hem

Fantastic.

We recently purchased our chairs online after viewing them at a local coffee shop. The transaction was very easy & our products arrived within 4 business days. The quality is great, we could not be happier. Definitely would recommend.

1 comment
Hi Lowri, Thank you for your kind words. We are so happy you enjoyed the shopping experience and checked out our Living Showroom. We look forward to see your styling soon. Regards The Team at North Hem

Great Quality & Service

Jason and his team were very helpful with all the questions I had with the product and provided in depth details of the actual design of the bed frame. I was indecisive and didn't know the exact colour as I liked 2 colours from their range, the North Hem team provided me photos and gave some insight on how this would actually match my current design in my room.
The customer service was exceptional, they even called me to confirm that my goods had arrived. I can't highly recommend the professionalism of North Hem.

1 comment
Hi Bill, Thank you so much for your kind words. It certainly helps us to improve and know what we have done right too. Regards The Team at North Hem

Good quality, fantastic design.

Very impressed thus far with the Ceni 3 Seater Sofa I've bought. Purchasing online was quick and easy. Delivery was fast although notification time was terrible. I was out and received a phone call 5 minutes prior to the delivery guys arriving. Consequently I had to abandoned lunch with friends to rush home to meet them.

3 comments
Hi Kazuya, Thank you for feedback about the product and delivery. It's great to hear that you are happy with the Ceni 3 Seater sofa. As for the delivery, our apology for this inconvenience caused and we will pass it on our delivery specialist so that we can better communicate to you and other customers next time. Regards, The Team at North HemAddendum. North Hem have since contacted me about this delivery matter and along with forwarding the details of their enquiry on to me, I am more than satisfied with the outcome. Accidents happen, and all future deliveries should no longer have this shortness or absence of communication. Well done, Jason and North Hem Team. Happy Customer.Thank you, Kazuya. The Team at North Hem

High quality products and great service

The table is really well made. For the price, I'm impressed. I will be buying more for sure. The service was great. My contact suggested products to to meet my needs and fitted in with my availability for the delivery. I'm really happy.

1 comment
Hi Gina, Thank you for your feedback and encouraging words. We look forward to see you styling up your home. Regards The team at North Hem

the chairs were a perfect fit for our table

i purchased the chairs online. the process was made very easy.
comparing products was simple. very happy with the product delivered.

1 comment
Hi Brett, Thank you for your kind and encouraging words! Regards The team at North Hem

Good but after shipping not so good

The price was good and delivery relatively quick but didn't receive any tracking details. Toll delivery really let this down. We didn't get any notification the items were coming, Just a card in the mailbox. Then I had to rearrange delivery and they expected us to wait between 9-5 to sign for it. No prior call or anything. After paying $120 for delivery I'd expect at least a call prior so you can make sure someone is there. Made the whole experience very disappointing.


Easy and fast service

Bought online. Very easy and fast. Delivery was completed quickly and without hassle. The table itself is well made and exactly as described on the web site.

1 comment
Hi Craig, Thank you very much for your kind words and taking the time to write the feedback. Regards The team at North Hem

Love my new chairs!

Ordering was simple.
I ordered 2 chairs to see what the quality was like... they're sturdy and stylish! So now I just have to order the other 6!

1 comment
HI Steph, Thank you for your feedback and kind words. We look forward to hear from you again. A repeated customer is the biggest compliment our team could receive! Regards The team at North Hem

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Questions & Answers

I live in Perth and would love to have a look at this in person is there anywhere that I can see it in a showroom?
1 answer
Hi James, Most certainly. Pending on the items we have various items located at various of our peer to peer showrooms. Can you please contact us via email regarding the items you are interested in and we can direct you to the relevant showrooms? Regards Lucy

Hey, is there a way I can inspect the bess chair in person? I live in Melbourne if that helps.
2 answers
I'm only a consumer. They have plans to recruit show rooms in people's home. I'm not sure where they are with that atm. GaryHi Amanda, Bess chairs are our new release and we are still working on to have peer-to-peer showrooms for Bess Chairs in Melbourne. Please subscribe to our newsletter for the latest update. Regards, Lucy

Are the Nico Chairs still in stock? If not, how long would it take for the to get to me? Im based on the Gold Coast.
1 answer
Hi Nico, The Nico chairs are still in stock for both grey and mid grey. It will be delivered in less than 5 business days, once the order is placed. Regards Lucy

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