1 photo
North Hem

North Hem

4.6 from 46 reviews · View Statistics
See the Best Furniture Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by North Hem

Reviews

Previous
Next

Very poor customer service

published

I placed an order for a new chair (advertised as delivery within 10 days) on the 30th October money up front. 11 days later they email me back to say the product is discontinued and the order won't be fulfilled. They advise that I will get a refund within 7 days, meanwhile their website still shows the chair as being in stock with delivery within 10 days and I won't have my money back for another week!
https://www.northhem.com.au/poppy-lounge-chair-terracotta/

Incentivised Review No
hrdlr110
hrdlr110Pyrmont
  • 2 reviews
  • Verified

Standout piece!

published

Easy to assemble what there was to assemble. We didn't look at much after we found what we wanted. It's a perfect fit in our living room, we love it!

North Hem
Jason T.North Hem
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with North Hem

Other Furniture Shops

 
 

0.0
(1,234)
  • Verified

Great service and products at an affordable rate

published

The design and quality of the products are very good for the price point. The website is easy to use and Jason was very prompt in answering our questions.

North Hem
Jason T.North Hem
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with North Hem

Furniture Shops

Find out how North Hem compares to other Furniture Shops

Know better, choose better.

Compare all
  • Verified

The sofa design was correct but the material colour on the website was not what I expected.

published

The sofa design was correct but the material colour shown on the website was not what I expected when it was delivered next time I would prefer to see the material in person. Also the cushions were very hard again next time I would prefer to try the cushions before purchase.

North Hem
Jason T.North Hem
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with North Hem

Rita
Rita
  • 2 reviews

Lounge Chairs in Tri Colour

published

Bought 3 different coloured armless lounge chairs online. Purchasing process was easy and quick. Delivery time a little longer than expected but arrived in great condition.

North Hem
Jason T.North Hem
Ruwani
RuwaniMelbourne

Great customer service.

published

Thank you, Lucy for your great customer service. Super fast delivery - two days after we sorted out the colour of the keyring, it was here. Even better than I expected.

North Hem
Jason T.North Hem
Kirstie
Kirstie
  • 4 reviews
  • 3 likes
  • Verified

Fantastic service

published

Purchased goods online
North hemteam responded to my questions really quickly and made me feel valued with their amazing customer service
Goods arrived quickly and exactly when they said they would
I would definitely recommend

North Hem
Jason T.North Hem
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with North Hem

  • Verified

The perfect sofa!

published

I purchased the sofa online. The site/store was very well presented and easy to navigate. There was a good product range with a quality look. The sofa is as it appeared..... a nice quality piece. Sales support was excellent.

North Hem
Jason T.North Hem
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with North Hem

Other Furniture Shops

 
 

0.0
(1,234)
Wendy G
Wendy GMid North Coast, NSW
  • 2 reviews

A little colour adds so much to a room!

published

I purchased these colourful accent chairs online with a very simple process and they were delivered exactly on time. Quite easy to assemble, they are well made and perfect to add a splash of colour in a room with otherwise neutral tones. I look forward to making further purchases from North Hem.

North Hem
Jason T.North Hem
Furniture Shops

Find out how North Hem compares to other Furniture Shops

Know better, choose better.

Compare all
Nicholas Zia
Nicholas ZiaGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like
  • Verified

Item is great, website/company still has some kinks to work out

published
North Hem
Jason T.North Hem
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with North Hem

Edel Dining Chairs

published

I bought my chairs online (which can be risky) but I was very happy with delivered chairs. One minor hiccup but Jason resolved it all very efficiently and with terrific customer service.

North Hem
Jason T.North Hem
  • Verified

Good Design...The Derby suite is a must buy.

published

Sits nice and Low (shadow line) you get that real Loungie type feel, cinnamon red colour is the snizz!

North Hem
Jason T.North Hem
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with North Hem

Deco
Deco
  • 2 reviews
  • Verified

Great service, simple deal

published

This was an online purchase, but I wanted to see the chairs before I bought. Jason facilitated this and I was happy to proceed. The chairs are well priced, well made and Jason is a breeze to deal with.

North Hem
Jason T.North Hem
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with North Hem

Fantastic.

published

We recently purchased our chairs online after viewing them at a local coffee shop. The transaction was very easy & our products arrived within 4 business days. The quality is great, we could not be happier. Definitely would recommend.

North Hem
Jason T.North Hem

Other Furniture Shops

 
 

0.0
(1,234)
  • Verified

Great Quality & Service

published

Jason and his team were very helpful with all the questions I had with the product and provided in depth details of the actual design of the bed frame. I was indecisive and didn't know the exact colour as I liked 2 colours from their range, the North Hem team provided me photos and gave some insight on how this would actually match my current design in my room.
The customer service was exceptional, they even called me to confirm that my goods had arrived. I can't highly recommend the professionalism of North Hem.

North Hem
Jason T.North Hem
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with North Hem

Furniture Shops

Find out how North Hem compares to other Furniture Shops

Know better, choose better.

Compare all

Questions & Answers

James
Jamesasked

I live in Perth and would love to have a look at this in person is there anywhere that I can see it in a showroom?

1 answer
North Hem
Jason T.North Hem

Hi James,

Most certainly. Pending on the items we have various items located at various of our peer to peer showrooms. Can you please contact us via email regarding the items you are interested in and we can direct you to the relevant showrooms?

Regards
Lucy

Amanda Brand
Amanda Brandasked

Hey, is there a way I can inspect the bess chair in person? I live in Melbourne if that helps.

2 answers
hrdlr110
hrdlr110

I'm only a consumer. They have plans to recruit show rooms in people's home. I'm not sure where they are with that atm. Gary

North Hem
Jason T.North Hem

Hi Amanda,

Bess chairs are our new release and we are still working on to have peer-to-peer showrooms for Bess Chairs in Melbourne. Please subscribe to our newsletter for the latest update.

Regards,
Lucy

Duc Dao
Duc Daoasked

Are the Nico Chairs still in stock? If not, how long would it take for the to get to me? Im based on the Gold Coast.

1 answer
North Hem
Jason T.North Hem

Hi Nico,

The Nico chairs are still in stock for both grey and mid grey. It will be delivered in less than 5 business days, once the order is placed.

Regards
Lucy

See all North Hem questions

Get an answer from our members and North Hem representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living and Sofas
Visit official website

Other Furniture Shops

Previous
Next
See all Furniture Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.