In March of 2017 Jason Agustina rebranded to North Hem
Easy to assemble what there was to assemble. We didn't look at much after we found what we wanted. It's a perfect fit in our living room, we love it!
Great service and products at an affordable rate
The design and quality of the products are very good for the price point. The website is easy to use and Jason was very prompt in answering our questions.
The sofa design was correct but the material colour on the website was not what I expected.
The sofa design was correct but the material colour shown on the website was not what I expected when it was delivered next time I would prefer to see the material in person. Also the cushions were very hard again next time I would prefer to try the cushions before purchase.
Lounge Chairs in Tri Colour
Bought 3 different coloured armless lounge chairs online. Purchasing process was easy and quick. Delivery time a little longer than expected but arrived in great condition.
Great customer service.
Thank you, Lucy for your great customer service. Super fast delivery - two days after we sorted out the colour of the keyring, it was here. Even better than I expected.
Purchased goods online
North hemteam responded to my questions really quickly and made me feel valued with their amazing customer service
Goods arrived quickly and exactly when they said they would
I would definitely recommend
The perfect sofa!
I purchased the sofa online. The site/store was very well presented and easy to navigate. There was a good product range with a quality look. The sofa is as it appeared..... a nice quality piece. Sales support was excellent.
A little colour adds so much to a room!
I purchased these colourful accent chairs online with a very simple process and they were delivered exactly on time. Quite easy to assemble, they are well made and perfect to add a splash of colour in a room with otherwise neutral tones. I look forward to making further purchases from North Hem.
Item is great, website/company still has some kinks to work out
I bought these tables via eBay after seeing them on the North Hem site. They are an incredible product and they were *very* communicative with their CEO [name removed] reaching out to me and being extremely prompt in replying, but there are a few issues.
First, there's no option to see them in person. I'm a very experienced internet shopper and I'm used to not being able to see my products but for furniture it would be nice to have pieces available to look at if you're marketed at people not buying bargain basement low quality imports. I can see some pieces are available in cafes, great idea but it would be nice if there were more items available to see or a single showroom in Sydney and Melbourne for example.
Second, their website offers $30 off your first purchase, when I saw that was available, I tried to sign up for the email list to obtain my voucher and I never received it (still weeks later on multiple email addresses. I asked their support via facebook for the voucher and they offered me 5% off to make up for the website not sending me my voucher, only they didn't stack. For a furniture website with a lot of smaller items, 5% is rarely better than $30 as it was not for me.
Third, I ended up buying it on eBay because for the same exact item and probably the same shipping method (courier), the shipping was $20 less, so it actually ended up being cheaper to buy via eBay even though it was the exact same.
Conclusion: Actually stunning product that feels very high quality, solid wood, and arrived in perfect condition. Great communication. Slight hiccups in website usage and problems with delivery, could also use a place to see them in person.
Edel Dining Chairs
I bought my chairs online (which can be risky) but I was very happy with delivered chairs. One minor hiccup but Jason resolved it all very efficiently and with terrific customer service.
Good Design...The Derby suite is a must buy.
Sits nice and Low (shadow line) you get that real Loungie type feel, cinnamon red colour is the snizz!
Great service, simple deal
This was an online purchase, but I wanted to see the chairs before I bought. Jason facilitated this and I was happy to proceed. The chairs are well priced, well made and Jason is a breeze to deal with.
We recently purchased our chairs online after viewing them at a local coffee shop. The transaction was very easy & our products arrived within 4 business days. The quality is great, we could not be happier. Definitely would recommend.
Great Quality & Service
Jason and his team were very helpful with all the questions I had with the product and provided in depth details of the actual design of the bed frame. I was indecisive and didn't know the exact colour as I liked 2 colours from their range, the North Hem team provided me photos and gave some insight on how this would actually match my current design in my room.
The customer service was exceptional, they even called me to confirm that my goods had arrived. I can't highly recommend the professionalism of North Hem.
Good quality, fantastic design.
Very impressed thus far with the Ceni 3 Seater Sofa I've bought. Purchasing online was quick and easy. Delivery was fast although notification time was terrible. I was out and received a phone call 5 minutes prior to the delivery guys arriving. Consequently I had to abandoned lunch with friends to rush home to meet them.
High quality products and great service
The table is really well made. For the price, I'm impressed. I will be buying more for sure. The service was great. My contact suggested products to to meet my needs and fitted in with my availability for the delivery. I'm really happy.
the chairs were a perfect fit for our table
i purchased the chairs online. the process was made very easy.
comparing products was simple. very happy with the product delivered.
Good but after shipping not so good
The price was good and delivery relatively quick but didn't receive any tracking details. Toll delivery really let this down. We didn't get any notification the items were coming, Just a card in the mailbox. Then I had to rearrange delivery and they expected us to wait between 9-5 to sign for it. No prior call or anything. After paying $120 for delivery I'd expect at least a call prior so you can make sure someone is there. Made the whole experience very disappointing.
Easy and fast service
Bought online. Very easy and fast. Delivery was completed quickly and without hassle. The table itself is well made and exactly as described on the web site.
Love my new chairs!
Ordering was simple.
I ordered 2 chairs to see what the quality was like... they're sturdy and stylish! So now I just have to order the other 6!
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