Billing changes spoiled a trust worthy product
I have been happy with Norton, until they automatically renewed my account without my awareness or authorization, double the price I was paying for my deal! Disappointing to say the least, as I have been happy with the product up until now. In the past I have been politely reminded to repay my sub. What are you guys thinking? That I wouldn't notice the transaction?
Purchased for $80.00.
The product is good but don't buy it on-line
I have used Norton anti-virus on my devices for about five years. I normally purchase the Norton Security Premium for 5 devices, over the counter at any electronics store which I find to be the most cost effective method. I find the anti-virus security excellent and also use it for backing up to hard storage and other minor tasks. I found it simple to load and the multiple device registration makes it excellent and cost effective for a family. I get an e-mail warning about a month before expiry date.
I have never paid online because...I find their payment system totally unacceptable. I priced my most recent purchase through their online store and it displayed $115 after a first year discount for one year's subscription, for 5 devices ($23 per year per device). It said that the price would increase for subsequent years. Since this is not my first year, providing my credit card and Norton account details would involve a higher cost. I also do not like to provide card details for sites that may auto-charge for ongoing subscriptions. I followed my usual practice and purchased over the counter from an electronics store (JB Hi-Fi) where I paid $128 with $20 cashback for two year's subscription for 5 devices. ($10.80 per year, per device.) I do not see any benefit in paying over 100% surcharge for buying direct from Norton. There is no significant effort saved against buying over the counter and I didn't bother to shop around.
Bait and Trap
I have used Norton Antivirus products for a number of years. My subscription being renewed annually, automatically by credit card. This year I received the usual advice that 30 days remained on my subscription and my credit card would be debited $AU169. I checked the price and found to my surprise, the advertised price on the Norton website was half of that amount and even less at Harvey Norman PL . For the next 12 months I will be using a different brand. Its not a lot of money but I hate being scammed by deceitful business practices.
Questions & Answers
IS there a physical Australian postal address where I can send a complaint to Norton? A post office box would do.
I have recently installed Norton 360 Premier on an older laptop which previously had Trend micro (with no problems), but now every time I shut down or sleep the laptop on restarting or resuming the clock has reset to when the computer was initially set up in 2008. Does this happen to anyone else and how do I fix it?
Most likely you CMOS battery is dead, that keeps your date and time and trickle charges when the PC/Laptop is switched on. However they do have a shelf life, 5 to 10 years. They can be bought on the internet but some are not easy to locate as they can be tucked away.
Get an answer from our members
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.