Great professionalism as always
Great service last time when my car wouldn’t started. Called road site assistance and the patrol man came and sorted things out smoothly as expected. Needed a battery replacement which was done from nrma service Centre as walk in service.
A great service.
After 60 years membership I never cease to be extremely impressed with the overall excellent service I receive from NRMA. The customer service rep. was very pleasant and helpful, the serviceman was very friendly and carried out what appeared to be a difficult battery replacement in no time at all.
Superb NRMA service.
A call at 10pm to NRMA- pouring with rain, a fire 2 doors down. Yet the young man who attended was so cheerful and helpful. He didn't pressure me into buying a new battery and just recharged mine. He explained everything. Wonderful employee. I have been a member since 1992 and don't regret the expense. Thank you NRMA.
Fast and good value
Easy to find via NRMA Roadside Assistance. Fast response time of 20 minutes. Accurate message advising response time. Clear indicatiom of state of the old battery. High quality battery with 3 year warranty at reasonable price. Installed quickly. Third time I have done this over the years on three different cars. All were good experiences.
I found myself in a situation where I had to call the NRMA to get my car back on the road. The gentleman who came to my rescue was polite, friendly, and extremely helpful. He fixed the situation promptly and was kind and thoughtful. Thanks NRMA, you’re the best!
Exceptional service from start to finish.
Consultant was friendly and helpful on the phone. I was kept in the loop with texts to know ETA. The battery patrol rep who attended was knowledgeable, friendly and extremely helpful. I rarely give five stars in reviews, but this particular experience was exceptional.
Perfect service from start to finish
Had flat battery. Booked call out on the NRMA app which was fast & simple. The guy who attended was polite & efficient. He diagnosed that the battery needed replacing and quoted me the price. I was in a rush and needed to be somewhere but did not have the $240 in account to pay. However I was going to bank later to deposit $600 in bagged gold coins. He let me pay the $240 in gold coins which was a bit embarrassing for me.
Saved yet again by NRMA
Last year I was saved by the NRMA who installed a new Battery for me, on the spot, whilst I was outside work in the carpark.
This year I had left my hazard lights on overnight (whilst staying with my elderly Mum in Rooty Hill) and had a flat battery in the morning - Patrol turned up and tested and checked everything - charged my battery and advised me to let it run for half an hour - thanks to NRMA I was able to head back home to Newcastle later the same day.
Early morning flat battery
My 5.45 plan to go for a run is met by 2 pale yellow eyes in the garage! No idea if my membership is current or where the card might be or how long it will take, school run, 8.30 meeting, day looking like it’s going to unravel quickly.... 15 minutes later the van is here, soooo helpful, efficient, checks my oil and puts in a ltr, removes the corrosion around the battery terminals, omg this guy could not have been more helpful!! And really nice to boot!! You really do get what you pay for. Thanks NRMA you’ve moved with the timed
My battery (ome) after 6 years failed so I needed a new one. The service man did an excellent job. I have one complaint, the original battery was made in Japan, The replacement was made in Australia and they are not as good.
Battery flat - just call NRMA!
This is the 2nd time in a few months that a battery has gone flat on us (different cars). Call to NRMA was answered quickly and in both cases patrol arrived within 30 mins.
Battery quickly replaced and price was competitive with a retail store, but of course included delivery and installation!
So good! Finally a company that cares
Had a flat battery on a long-haul trip. NRMA was awesome: clear, efficient, polite... it’s become the norm that large companies tend to have terrible service these days and no regard for their customers - NRMA is the happy exception to this rule, which is why not only will I continue to maintain my roadside assistance with them, but I’ve also changed my insurance to NRMA. A company that seems to care is a breath of fresh air!
Excellent battery install
The last time I had to get assistance, my car needed a new battery The NRMA were able to provide several choices of top quality for my European car and saved me money, despite the inconvenience of a carpark installation late at night.
Questions & Answers
Are NRMA Batteries rechargeable??
Hello Kareena, If your battery has gone flat, and you are an NRMA Member - we can arrange a patrol to assist . Keep in mind not all vehicles can be jump-started. You may be also purchase a battery charger to restore charge in your battery too, if this is the problem. Keep in mind though, continual flat batteries will also reduce the lifespan of the battery and it's best to have someone attend and provide advice. If we can help, please call us on 13 11 11. - Paul
Understanding the current crisis although my job was complete - apart from my eftpos receipt for payment I did not receive a warranty form and full report which I got last time - I actually need this for my records . I spoke to customer service and they said it would be sent via email which is understandable in the current crisis where report handling on the road will be a safety precaution to the Serviceman. Please send this details to my email .
Hello Graham, Thanks so much for being so understanding during the current situation. I can understand how important a copy of the report and warranty information is for any customer and will certainly follow this up to make sure this will be sent. If you have not received this by the end of the week, please do email our team: firstname.lastname@example.org with your Membership # so we can follow up. - Paul
Thanks for your response - I have still not received any warranty information , Could you please follow up
Many Thanks Graham Masefield 0423388651
Hello Graham, I am terribly sorry this has not arrived. I can see the callout for a new battery and I've asked our battery dept to send you a copy of the information you require. Please do reach out if we can help again. - Paul
NRMA car battery brand ,
4503, cca 600, RC 125,
extra heavy duty,
What type of battery is it,
and can it fit 1994 Volvo 850 ?
Hi kovasimo, searching your 1994 Volvo 850 in our battery finder we recommend two options, both come with a 3 year warranty. Have a look at your options here mynrma.com.au/batteries. - Paul
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