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NRMA Car Insurance - Comprehensive Plus

NRMA Car Insurance - Comprehensive Plus

1.0 from 4 reviews

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Reviews

1.0

4 reviews
5
(0)
4
(0)
3
(0)
2
(0)
1
(4)
  • Value for Money
    1.0 (2)
  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (2)
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Jag

JagSydney, NSW

Worst Provider ever

published

We made our insurance claim early last year and dropped the car to the repairers, since that day till today it's been a year we still haven't seen our car. Upon follow up they have been sending us back and forth.

Now we are taking them to AFCA.

Transparency
Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateNovember 2018
Claim ApprovedNo
Car ModelHolden Commodore ZB (Sedan) Calais-V
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1 comment
NRMA Insurance
Care TeamNRMA Insurance

Never reply E-mail and message

published

Phone line always busy. Tried to call few times but always failed.Sent them mails plus messages and Never Reply!Maybe the company only contact you when then haven’t get the payment.

Customer Service
Value for Money
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder No
Claim Resolution Time1-2 months
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance
Sue R

Sue RSydney Surrounds, NSW

  • 2 reviews

On going issue unresolved

published

NRMA try to contact them for any thing other than paying a premium
This company has so many tactics to stop the client from communicating with a representative.CUSTOMER SERVICE is locked away behind some type of firewall so the client can not make contact when t
NRMA reports to return a call there is no timeframe even when they say someone will call within 15 minutes
I’m I alone or is this NRMA usual practice.

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim ApprovedYes
3 comments
NRMA Insurance
Care TeamNRMA Insurance

Hi Sue, thanks for your review, what area of the business did you need help from? Please contact us via private message on our Facebook page facebook.com/nrmainsurance and we would be happy to assist. ~Kaz

Sue R
Sue R
NRMA Insurance
Care TeamNRMA Insurance

We would be more than happy to escalate this Sue, can you please PM us on Facebook and let us know you're from Product Review by heading to http://go.nrma.com.au/2kpnEcG. ~Natalie

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Worst insurance I’ve ever had

published
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeNo
1 comment
NRMA Insurance
Care TeamNRMA Insurance
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