1 photo
NRMA Car Insurance - Third Party Property Damage

NRMA Car Insurance - Third Party Property Damage

1.5 from 25 reviews · View Statistics
Listing monitored by NRMA Insurance

Reviews

1.5
25 reviews
5
(3)
4
(0)
3
(0)
2
(0)
1
(22)
  • Value for Money
    1.4 (20)
  • Transparency
    1.5 (17)
  • Customer Service
    1.8 (22)
  • Claim Resolution Time
    • <1 week (1)
    • 2-4 weeks (2)
    • 1-2 months (2)
    • 3+ months (1)
  • Claim ApprovedYes (3) · No (5)
Previous
Next
Thi PHAM
Thi PHAMSydney, NSW

SO DISAPPOINTED -Exposed the customer’s confidential information to unauthorized person.

published
Value for Money
Transparency
NRMA Insurance
Care TeamNRMA Insurance

Very informative and polite

published

I had all of the claim details explained to me without any push to upsell and a quote completed for me to start when I purchase the vehicle which I've been informed will be effective straight away.

Customer Service
Incentivised Review No
NRMA Insurance
Care TeamNRMA Insurance

Other Car Insurance

 
 

0.0
(1,234)

#NRMANEVERAGAIN!

published
Value for Money
Transparency
NRMA Insurance
Care TeamNRMA Insurance
Car Insurance

Find out how NRMA Car Insurance - Third Party Property Damage compares to other Car Insurance

Know better, choose better.

Compare all
asoue
asoueSydney, NSW
  • 2 reviews
  • 2 likes

Unresponsive, disinterested and uncaring - the worst experience with an insurer

published
Value for Money
Transparency
NRMA Insurance
Care TeamNRMA Insurance
David
DavidCasey 2913, ACT

Leaving NRMA after 39 years due to abuse.

published

I have been a member of the NRMA for 39 years and never before have I found the way I am treated to be abhorrent! NRMA is in the process of losing a long-term customer and needs to learn how to treat their faithful (I HATE the term "LOYAL") customers. My daughter has had similar treatment recently and I have advised her to steer clear of NRMA Insurance. Get a grip NRMA (or AIG or whoever you think you are).

Value for Money
Transparency
NRMA Insurance
Care TeamNRMA Insurance
David
David

I don't have (nor believe in) Facebook. Further evidence to me that the NRMA is out of touch with their longer-term members. Appalling!

NRMA Insurance
Care TeamNRMA Insurance

Thanks for your reply David, please email us at social@iag.com.au with details of your complaint and we will be sure to look into this for you. ~Kaz

Related Articles

Previous

Best Super Funds in 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
best-super-funds-in-2020

Best Credit Cards in 2020!

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
best-credit-cards-in-2020

We compared reviews on the Top 5 Most Popular Car Insurance Providers

If you’re looking for cheap car insurance that's also reliable, ProductReview.com.au can help. We’ve sifted through 1000s of car insurance reviews on Budget Direct, AAMI, youi, Woolworths and Australian Seniors. Simply read on for a summary of what drivers liked the most and least about these top five most viewed providers.

Avleen M.
Avleen M.1 June 2020
we-compared-reviews-on-the-top-5-most-popular-car-insurance-providers
Next

Fooling people

published

I got a car accident while parking at garage and had some cosmetic issue and passenger door stuck with my car, booked for car repairs paid around $700, took car to the NRMA mechanic and got message saying my car is written off as it will cost $5900, it just had few scratch, few dents and door jammed. They offering me $3180 for my 2009 Ford around 99km car. They making poor people foolish. Won’t be again with NRMA. Worst worst insurance.

Value for Money
Transparency
NRMA Insurance
Care TeamNRMA Insurance
Sharon C
Sharon CSouth East Queensland, QLD
  • 4 reviews

So wrong

published

I got rear ended and I have to pay a bond for a hire car $550. So wrong I am inconvenienced and I have to pay for a replacement. Wrong I thought that is what insurance was for

Value for Money
Transparency
NRMA Insurance
Care TeamNRMA Insurance
Sharon C
Sharon C

Hi Kaz, i just did that ans was told that you aint apart of the claims department i should ring them i am just get the ring around so no thankyou i just wont deal with NRMA

NRMA Insurance
Care TeamNRMA Insurance

Hi Sharon, we weren't aware you were from Product Review - please send us another message and let us know you're from Product Review. ~Natalie

ellie
ellieTuggeranong 2620, ACT
  • 5 reviews
  • 6 likes

Terrible

published

After getting hit by a truck In the wrong, I waited over 2 weeks for my car to be authorised to be fixed. This only happened after I did their survey and expressed my dissatisfaction. They could only extended my rental car to the day the shop said it would be fixed, couldn’t do a few more days after. Not my fault they took forever to authorise the work. Explained that I’m a nurse and do shift work and haven’t received my new roster yet. The person did not seem at all phased. After pleading my case she gave me one extra day to return the car.

Transparency
Customer Service
NRMA Insurance
Care TeamNRMA Insurance

Other Car Insurance

 
 

0.0
(1,234)

Poor execution, no communication, constant follow ups.

published
Value for Money
Transparency
NRMA Insurance
Care TeamNRMA Insurance
Car Insurance

Find out how NRMA Car Insurance - Third Party Property Damage compares to other Car Insurance

Know better, choose better.

Compare all

Great customer service

published

Great value. Resolved quickly. A few years. I haven’t received any roadside assistance. Overall very satisfied with this company and the excellenct customer service I received via online chat! Thank you!

Value for Money
Transparency
NRMA Insurance
Care TeamNRMA Insurance
Thien Vu
Thien VuSydney, NSW

Ripped off

published
Incentivised Review No
Insurance TypeThird Party Property Damage
NRMA Insurance
Care TeamNRMA Insurance
Paul
PaulCentral West, QLD
  • 15 reviews
  • 22 likes

The worst experience!!

published

I Lodge a claim against (NRMA) her insurance claim on driver at fault who hit me backed into my car , But NRMA said I will have to go to my insurance

Value for Money
Transparency
NRMA Insurance
Care TeamNRMA Insurance
Paul
Paul

[Personal Details Removed]

Amazing customer experience with KC

published

Cancelling and re-creating a policy with KC was a breeze and a great experience. I ave been a proud NRMA customer for 12 years now. Would recommend to anyone. Thank you.

Value for Money
Transparency
NRMA Insurance
Care TeamNRMA Insurance

Hi Vladimir, thanks so much for the 5 star review! We appreciate it and glad to hear you had an amazing experience. ~Nat

Bal D
Bal DSydney, NSW
  • 26 reviews
  • 62 likes

Repairer stole car, NRMA zero care, time for ASIC Complaint

published
Incentivised Review No
Insurance TypeComprehensive
NRMA Insurance
Care TeamNRMA Insurance
Bal D
Bal D
NRMA Insurance
Care TeamNRMA Insurance

Other Car Insurance

 
 

0.0
(1,234)
Bernie
BernieNorthern Region, NSW
  • 2 reviews
  • 1 like

appalling, would never trust them with our lives, livelihood and wellbeing

published

We are disgusted at the way we've been treated, particularly now, our phones and other items were damaged through a lightning storm in Feb and they still don't give us a response/resolution, my husband and I have health conditions and cannot communicate with health providers or specialist. We depend on friends or families to lend us old phones but have to return them or don't work at all.
We feel they don't care about us and have left us totally uncommunicated in case we need urgent medical treatment.

Value for Money
Transparency
Bernie
Bernie

appalling, would never trust them with our lives, livelihood and wellbeing

NRMA Insurance
Care TeamNRMA Insurance
Car Insurance

Find out how NRMA Car Insurance - Third Party Property Damage compares to other Car Insurance

Know better, choose better.

Compare all
See all NRMA Car Insurance reviews

Questions & Answers

Mahbub A.
Mahbub A.asked
Car Insurance - Third Party Property Damage

No fault driving accident with other uninsured driver for thirds party property damage only if I lodge claims I need to pay access money or not?

3 answers
CK
CK

You need to provide the other parties full name, address, phone number, driver licence & rego. You will not need to pay an excess if NRMA agrees you're not at fault, even if the other party only has 'third party insurance'. This happened to me recently.

NRMA Insurance
Care TeamNRMA Insurance

Hi Mahbub, CK has basically hit the nail on the head. If you need anything else - please let us know. ~Nat

Neori T.
Neori T.

Do you do Third-party CTP INSURANCE?

See all NRMA Car Insurance questions

Get an answer from our members and NRMA Insurance representatives

NRMA Car Insurance - Third Party Property Damage

Details

Compare all 6 NRMA Car Insurance
CategoryCar Insurance
Other Insurance Types Offered Business, Home and Contents, Income, Life, Motorcycle and Travel
Coverage TypeThird Party Property Damage
UnderwriterInsurance Australia
Legal Liability Cover Included up to $20 million
Roadside Assistance Optional Extra
After Accident Care
Hire Car after an Incident

Not Included

Emergency Transport & AccommodationNot Included
Towing Costs Included
Hire Car after a No Fault Accident

Not Included

Essential / Emergency RepairsNot Included
Benefits
Pay As You Drive / Fixed Kilometre DiscountNot Offered
Hire Car after Theft

Not Included

Lock and Key ReplacementNot Included
Transit Cover Not Included
Trailer & Caravan CoverNot Included
Child Safety Seats and PramsNot Included
New-for-old Car Replacement

Not Included

Personal Property CoverNot Included
Uninsured Motorist Benefit Included up to $5,000
Accidental Loss or Damage
Malicious Damage / VandalismNot Included
FireNot Included
CollisionNot Included
Natural EventsNot Included
Theft or Attempted TheftNot Included
ManualDownload manual
Compare all 6 NRMA Car Insurance
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.