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NRMA Car Insurance

NRMA Car Insurance (page 2 of 38)

1.8 from 754 reviews

Reviews

Review distribution

5 star
113
4 star
28
3 star
17
2 star
46
1 star
550

Mathew

Mathew

  • 2 reviews
  • 2 likes

Worst company

published

Worst company ever!
I have called them 3 times been on hold for 30 minutes each time, wrote 2 emails and never a response. Wanting a refund and they just keep ignoring me. I’m so glad I don’t have to deal with them again but still want my money back

Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim ApprovedYes
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Nrma home insurance unfair treatment

published
Transparency
Insurance TypeCompulsory Third Party
Plan covers drivers under 25Yes
Car ModelHolden Barina
Claim MadeNo
See all answers
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Loyal customer
Loyal customer

I am not on Facebook
Please contact me on email
Marciakensell@outlook.com

NRMA Insurance
Care TeamNRMA Insurance

Please send us an email to social@iag.com.au so we can follow this up for you. ~Natalie

Not good enough!!

published
Transparency
Customer Service
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25Yes
Claim MadeYes
Claim ApprovedNo
See all answers
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Belinda B.
Belinda B.

Not sure I should bother. We got contacted after filing a complaint with the ombudsman. Promised a phone call back by
last Thursday.....Still waiting!!!

NRMA Insurance
Care TeamNRMA Insurance

Hi Belinda, if you haven't received a call back you were promised please message us on Facebook again to let us know so we can follow this up for you. ~ Jono

AJM

AJM

  • 3 reviews
  • 4 likes

Ridiculous

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claim ApprovedNo
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Paul

PaulSydney, NSW

Another company goes overseas

published

I paid for NRMA insurance because it was Australian and they have sent the call center overseas. It is very disappointing to see all these massive companies trying to save on customer service with cheap labour in another country. I will be shopping around now.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
See all answers
2 comments
NRMA Insurance
Care TeamNRMA Insurance
Paul
Paul

Steve

SteveSydney Surrounds, NSW

Disgusting and disappointed with service

published
Insurance TypeCompulsory Third Party
Plan covers drivers under 25Yes
Car ModelMitsubishi Triton MK (1996-2006)
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateMarch 2019
Claim ApprovedNo
See all answers
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Steve
Steve

I have spoken to claims and its waste of time now i am wasting more time no thanks
Still haven't heard s..t since my rant

NRMA Insurance
Care TeamNRMA Insurance

Hi Steve, have you messaged our Facebook page yet? If not, can you please message us so we can follow this up for you. ~Natalie


Mishy

MishySouth East Queensland, QLD

  • 7 reviews
  • 1 like
  • Verified customer

Always helpful

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelMazda 3 BN (Hatchback) SP25
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 weeks
Claim DateMarch 2018
Claim ApprovedYes
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hi Mishy thank you for the great review. Sorry to hear about your sons car but I am glad we were able to complete the claim for you so easily. If you guys ever need anything pleas reach out to us so we can help. ~ Jono


Anthony

AnthonySydney, NSW

  • 4 reviews
  • 1 like

Poor service

published

I have 6 insurance policies and 3 memberships with the NRMA. I took my car to an authorised repairer to repair hail damage; once there I had to wait 9 days for the work to be approved. As a result the repairer provided me with a loner car. Two days later the loner broke down in the middle of a busy intersection. As I was after hours and the repairer was closed, I contacted road side assistance who refused to assist me; they put me through to the insurance Lodgement area, who’s only resolution was to suggest that I get a tow truck, at my expense to have the vehicle moved. The loaner car was supplied to me by their authorised repairer and the NRMA have their own towing service, yet no assistance was offered to me.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance
Frank X.

Frank X.Sydney, NSW

Extremely poor service

published

I have been with NRMA for a few years. I had a car accident last Tuesday and I provided a witness, footage, and Photos to NRMA because my car was towed. I spent one hour on the phone call waiting list and no one picked up my call.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Customer service

published

Have had a bad experience with an NRMA claim/repair. The assessor keeps delegating his job to the repairer who is clearly terrified. Have been trying to get a call back for over a week with no response. Have spent nearly two hours on the phone. I’ve been an NRMA customer for 20 years. They don’t care.

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Car ModelVolvo C30
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateJune 2019
Claim ApprovedYes
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Ana.

Ana.Sydney, NSW

NRMA have LOST MY CAR!

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim DateJuly 2019
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Not Happy

Not HappyIllawarra, NSW

Terrible customer service so far

published

My car was written off 2 weeks ago and was not my fault. All I’ve got over the last three days is an absolute run around with NRMA staff giving me wrong phone numbers to their departments and when I ring I’m waiting around an hour to be answered.Today I rang the 3 rd number they gave me at 3.45 pm and waited 45 mins to be told again it’s the wrong number and so I rang the number I was told then waited 10 mins to be told that the department closed 10 mins ago, I just want to scream!!!!!! Absolutely disgraceful service for a large insurance company, I will be looking at other insurance companies in the future.

Value for Money
Transparency
Customer Service
Insurance TypeThird Party Property Damage
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim DateAugust 2019
Claim ApprovedNo
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Do Not Touch Them With A 10 Foot Barge Pole!

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateJuly 2019
Claim ApprovedNo
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Not good value for money in my experience

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive and Compulsory Third Party
Plan covers drivers under 25No
Car ModelToyota Yaris
Claim MadeNo
See all answers
2 comments
NRMA Insurance
Care TeamNRMA Insurance
Chucky
Chucky
Quang Vu

Quang VuSydney, NSW

  • 2 reviews

Bad service, irgnorent staffs!

published
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeNo
1 comment
NRMA Insurance
Care TeamNRMA Insurance
Ramon

Ramon

  • 10 reviews
  • Verified customer

Easy to deal with

published

My car was stolen and written off - Had no problems with NRMA and they towed the car, assessed it and then transferred me the money quickly. I was kept informed throughout the whole process and was offered a hire car free of charge.

Value for Money
Transparency
Customer Service
Insurance TypeThird Party, Fire and Theft
Plan covers drivers under 25Yes
Car ModelHolden Commodore
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateMay 2019
Claim ApprovedYes
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hi Ramon, really pleased to hear you are happy with how we helped and completed your claim. Sorry it came about because your car was stolen. Let us know if we can help again in the future. ~ Jono


Sharon F.

Sharon F.Darling Downs, QLD

No Help At All

published
Insurance TypeComprehensive
Plan covers drivers under 25No
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time3+ months
Claim DateApril 2019
Claim ApprovedNo
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Sharon F.
Sharon F.

[Policy Number Removed]

NRMA Insurance
Care TeamNRMA Insurance

Umesh

UmeshSydney, NSW

Bad valuation

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelToyota Corolla 2005 Ascent
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
Claim DateJuly 2019
Claim ApprovedYes
See all answers
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Maya Neda Fitton

Maya Neda FittonSydney, NSW

  • 4 reviews
  • 1 like

I don’t trust them

published
Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25No
Car ModelDaewoo Matiz
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time1-2 months
Claim DateApril 2019
Claim ApprovedNo
See all answers
4 comments
NRMA Insurance
Care TeamNRMA Insurance
Maya Neda Fitton
Maya Neda Fitton

The honest way was to advise me to consider the claim and NOT to go with it. Also I never received a quote. Not even when asked to see it.
One of the worst experiences - dealing with NRMA car insurance!

NRMA Insurance
Care TeamNRMA Insurance

Iron

IronSydney

  • 19 reviews
  • 15 likes

car value is going down, insurance cost is going up

published

My car was insured with NRMA for years. Each year the cost of the insurance went up by $50, despite getting a 'bonus' for being a loyal customer. Obviously my old car is worth less each year, so you would think insurance would be getting cheaper. I suspect the NRMA 'Loyalty Bonus' is really a bonus in their favor.

There was a not-at-fault claim during and NRMA were good at organising the car into a panel beater, but once it was in there it was all up to me to chase up a slow repairer (over the Christmas break).

Value for Money
Transparency
Customer Service
Insurance TypeComprehensive
Plan covers drivers under 25Yes
Claim MadeYes
Claimant is the policy holder Yes
Claim Resolution Time2-4 weeks
See all answers
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Iron
Iron
NRMA Insurance
Care TeamNRMA Insurance

Page 2 of 38

Questions & Answers

Ranga Tang

Ranga Tangasked

Question about resale of flood affected vehicle.. I had extensive problems with my Navara after it was flooded and "repaired" by NRMA. After years of repairs i sold the vehicle. The new owner has contacted me regarding electrical and fuel issues that plagued the vehicle after your repaired it whilst I owned it.

Do lifetime repairs cover sold vehicles?
Will NRMA assess the vehicle?
If found to be flood related, woud it be repaired by NRMA?

3 answers
NRMA Insurance
Care TeamNRMA Insurance

Hi Ranga, we recommend that the new owner contacts our Claims Department: 132 132 and quotes your claim number. Our Claims & Assessing Departments will then correspond and discuss any concerns with the new owner directly. It will be for our consideration only. ~ Jono

Ranga Tang
Ranga Tang

Hey Jono
Not really in a position to provide details of claim to new owner as i didn't tell him it had been flooded, at your assessor's advice, and he pretty disappointed. Also wats the at your consideration only part?

NRMA Insurance
Care TeamNRMA Insurance

If the new owner has a concern with any repairs we authorised under your claim, our Claims & Assessing Departments will consider whether or not he/she has a claim under our Lifetime Guarantee. ~ Jono


Shane J.

Shane J.asked

can i get a car if mine is being repaired

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Shane. If you have selected the Hire Car option on your policy then you are entitled to a hire car for 14 days while your car is being repaired for Non-Recoverable Claims. (eg if you paid the excess). If the other person was at-fault and you have provided their name and address or if you are claiming from our customer we may be able toa rrange one for you. Please call our claims number on 132 132. If you haven't paid for the hire car option we may be able to help you with a hire car at our corporate discount rate. Please call us on 132 132 to arrange.


Lisa V

Lisa Vasked

Once I have advised NRMA of hail damage, how soon do I have to have the car repaired?

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Lisa, it may depend on availability of repairers in your area. I would be happy to have someone from our claims team contact you to give you a more specific answer. Please PM us with your policy/claim details to our Facebook page via messenger: https://www.facebook.com/nrmainsurance/. Just let us know you're from Product Review and include your name, DOB, address and contact details. ~ Jono


Get an answer from our members and NRMA Insurance representatives

Details

CategoryCar Insurance
Contact Number 132 132
Other Insurance Types Offered Business, Home and Contents, Income, Life, Motorcycle and Travel
Coverage TypeComprehensive, Compulsory Third Party (CTP Green Slip), Third Party Property Damage, Third Party, Fire and Theft and Veteran, Vintage and Classic Vehicle

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