??!
1 photo
NRMA Home Insurance

NRMA Home Insurance (page 3 of 10)

1.9 from 200 reviews

Reviews

Review distribution

5 star
29
4 star
11
3 star
4
2 star
14
1 star
142

WOEFUL EXPERIENCE- AVOID!

published
2 comments
NRMA Insurance
Care TeamNRMA Insurance
M Catterson
M Catterson

Geoff

Geoff

  • 17 reviews

Too Slow and Communication Issues

published
1 comment
NRMA Insurance
Care TeamNRMA Insurance
Louis

LouisSydney, NSW

They helped us when it counted the most.

published
1 comment
NRMA Insurance
Care TeamNRMA Insurance
Unhappy Customer

Unhappy CustomerSouth East Queensland, QLD

Over a month and counting getting a claim processed

published

We lodged a claim for a leak in our bathroom. We are 6 weeks into the claim processing process and still do not know if we will be covered. We have had to drive the claim to get to this point and are still waiting. We have not heard from our claim manager at all even after requests to call us back. We talk to a different person each time, no ownership or accountability from NRMA staff regarding our claim. The experience has left a very bad taste in our mouth and we are considering move our policies to another provider

1 comment
NRMA Insurance
Care TeamNRMA Insurance

Olga

OlgaSydney, NSW

$200 excess for $400 Contents claim

published
5 comments
NRMA Insurance
Care TeamNRMA Insurance
Olga
Olga
NRMA Insurance
Care TeamNRMA Insurance

ALF

ALFSydney Surrounds, NSW

  • 2 reviews

Very disappointed with NRMA

published
2 comments
ALF
ALF
NRMA Insurance
Care TeamNRMA Insurance

Again, we are sad there isn't more we can do here. But let us know if you have any further questions around this process. Thank you. ~Jamie


Stephanie

StephanieSydney Surrounds, NSW

Home Claim

published

We have been with NRMA for almost 20 years. Very good in the past, but now unorganised, slow, complicated. I complained several times and was promised a supervisor would call me back about the delay of several weeks, even this has not happened. We are still waiting for NRMA to get back to us about the repairs. We are now seriously looking for a better insurance company.

4 comments
NRMA Insurance
Care TeamNRMA Insurance
Stephanie
Stephanie

I don't have a Facebook account. Can you please send another option to get in contact?

NRMA Insurance
Care TeamNRMA Insurance

Unprofessional and disappointing

published
4 comments
NRMA Insurance
Care TeamNRMA Insurance

Jamie we did indeed take it higher and also lodged a complaint with AFCA which did speed things up but overall if I could give NRMA half a star I would

NRMA Insurance
Care TeamNRMA Insurance
C Huynh

C HuynhSydney, NSW

  • 3 reviews

Paid the excess promptly, but the repair by CCP Remedial??? ... still waiting 4 weeks later

published
3 comments
NRMA Insurance
Care TeamNRMA Insurance
C Huynh
C Huynh

Well, I did PM on Facebook using the hyperlink you provided a week ago with my claim number. Guess what, I have not heard from anyone. Is this situation going to improve? Perhaps you want to provide anything more specific and direct?

NRMA Insurance
Care TeamNRMA Insurance
mike

mikeWANNIASSA

  • 20 reviews

This company has gone down hill

published
3 comments
NRMA Insurance
Care TeamNRMA Insurance
mike
mike
NRMA Insurance
Care TeamNRMA Insurance

We understand Mike and appreciate this feedback. If you would like us to help follow up your concerns further, just let us know. Thank you. ~Jamie


mike

mikeSydney Surrounds, NSW

like the premium , then avoid the claim

published

this was my experience, step father was insured for 30 years before passing, agreed i would pay premium ,
house damaged by storm , assessor avoided taking photos of damaged areas, gyprick water damaged , carpet damaged, dreadful service, avoided claim .
also car repaired by them , got back with damaged parts and internal trim damaged, again ignored , this time off to court,

1 comment
NRMA Insurance
Care TeamNRMA Insurance

Karen Pearce

Karen PearceWide Bay-Burnett, QLD

  • 2 reviews

Terrible service - not consistent with information

published

I had to give 1 star otherwise it would be no stars for the service provided. In-service for staff so they all provide the same information about policy details should be mandatory. NRMA call centres are most unhelpful and continually change the information that they provide. On 25/3/19 was given two different pieces of information about the public liability component of my home and contents insurance and on the 266/3/19 was given a third totally different piece of information. When I asked to speak with a supervisor I was stalled and not put through.

4 comments
NRMA Insurance
Care TeamNRMA Insurance
Karen Pearce
Karen Pearce
NRMA Insurance
Care TeamNRMA Insurance

Robin

RobinSydney Surrounds, NSW

  • 2 reviews
  • 1 like

NRMA and Rizon building - what an incompetent arrogant partnership partnership

published
4 comments
NRMA Insurance
Care TeamNRMA Insurance
Robin
Robin
NRMA Insurance
Care TeamNRMA Insurance

Ashley

AshleySydney Surrounds, NSW

4 months after hail storm. Repairs have still not been done !

published

After I made a claim they sent someone from Rizon to take photos and look at the hail damage . 2 months later I phoned them again they said they haven't received the photos or quote .NRMA then sent someone els from rizon to take photos again and check the hail damage ... another month later I ring them again .. same story . but this time they contacted Rizon and got them to send the details thru . now there are 2 items missing from quote "whirly birds" . rang them again and now they are looking into it .. no doubt there will be more headaches to come from NRMA = "IAG" . avoid this company....

1 comment
NRMA Insurance
Care TeamNRMA Insurance
joe125

joe125Illawarra, NSW

  • 5 reviews
  • 3 likes

look somewhere else

published

my elderly brother in law house flooded due to burst water pipe under sink ,took 4 days for someone to come and remove carpets and install fans to try and dry it out, then 10 days after event assessor turns up did not listen to what happen from witness and i was told to clean the mould up prior to any work been done mould caused due to 4 days of water soaked flooring

1 comment
NRMA Insurance
Care TeamNRMA Insurance
Samantha W.

Samantha W.Sydney, NSW

  • 2 reviews

NRMA BUILDING INSURANCE IS FAILING MY FAMILY

published
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Margaret C

Margaret CSouth East Queensland, QLD

NRMA - Appalling customer service and feedback

published
2 comments
NRMA Insurance
Care TeamNRMA Insurance
Margaret C
Margaret C

We have had numerous calls unreturned, email and online complaint. I am no longer interested in wasting my time with NRMA and will be moving my policies - it’s just plain too little too late


BET

BETMid North Coast, NSW

NRMA- This insurance corruption has to stop.

published
2 comments
NRMA Insurance
Care TeamNRMA Insurance
BET
BET

Hi Locky. You certainly can help. Instruct NRMA pays me the original quote of $29,061.08 instead of wasting AFCA’s time and resources.


Jezz

JezzSydney, NSW

  • 11 reviews
  • 15 likes

Poor service

published

So disappointed with NRMA still waiting for pergola roof to be fixed from hail storm in December. Seem to be trying to get out of paying so not happy and looking at moving all our insurance policies to another company. Ridiculous that we pay all the premium to have cover so they can try not to fix - shame on you!

1 comment
NRMA Insurance
Care TeamNRMA Insurance

Richard Olsen

Richard OlsenIxelles

  • 2 reviews
  • 4 likes
  • Verified customer

An awful company to have contents with

published
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Page 3 of 10

Questions & Answers

Kat

Katasked

Can you get a combined House buildings and contents policy

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Kat - you sure can if you are setting up a new policy with us. If you already hold a policy for just home or just contents we can't unfortunately add the opposite cover to the same policy number. It's only offered as a combined pack for new policies or if you cancel a contents only or building only and start another joint policy. ~Natalie


Russell L.

Russell L.asked

Hi we are insured by NRMA, and our pool pump is very not work properly, I'm pretty sure we pay extra which should cover this, can you please check, thanks Russell Lahiff

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Russell, thanks for your question. Please call our home claims lodgement team on 131 123 and they can check your policy and let you know if you are covered for this event. They are open 24/7 to help. ~Kaz


greenlucy

greenlucyasked

Would damage to solar panels be covered by Home@50 building and contents insurance?

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi GreenLucy, solar panels are covered under the home building and if the damaged is caused by a defined event listed in the policy then it is covered. ~Natalie


Get an answer from our members and NRMA Insurance representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.