??!
1 photo
NRMA Home Insurance

NRMA Home Insurance (page 3 of 11)

1.8 from 213 reviews

Reviews

(30)
(11)
(4)
(15)
(153)
  • Value for Money
    1.8 (58)
  • Transparency
    2.2 (38)
  • Customer Service
    2.0 (59)
  • Coverage Type
    • Home & Contents (56)
    • Home Only (8)
    • Contents Only (6)

Reviewer Photos & Videos


Bernard.

Bernard.Sydney Surrounds, NSW

  • 5 reviews
  • Verified customer

Terrible service from start to finish

published
2 comments
NRMA Insurance
Care TeamNRMA Insurance
Bernard.
Bernard.

Phone

PhoneIllawarra, NSW

  • 2 reviews
  • 4 likes

Claim

published

I had a water pipe burst in my kitchen 17 Feb. as of this date 15th July the have not started repairs Stay away from N R M A Insurance any other Insurance company woul be better

1 comment
NRMA Insurance
Care TeamNRMA Insurance
Lyn Bradburn

Lyn BradburnHunter Region, NSW

Happy

published

Would just like to compliment Angela Walsh from Tuggerah N.R.M.A. for her satisfying service and helping me to adjust my policy, I also got a refund. Very happy with N.R.M.A.

1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hey Lyn. Thanks for letting us know about your experience. We will pass this on to Angelas Manager! ~ Lizzy

JP roller

JP rollerGordon 2906, ACT

  • 3 reviews
  • 3 likes
  • Verified customer

Carport hail damaged - fixed

published
1 comment
NRMA Insurance
Care TeamNRMA Insurance

  • Verified customer

NRMA are a joke!

published
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Dissatisfied

DissatisfiedSydney, NSW

Totally dissatisfied

published

After more than 20 yrs and multiple policies I had a claim rejected. I was sent a letter stating that I had withdrawn my claim. I asked 3 times by both email and phone over several days for a letter stating that my claim had been rejected as I needed to present this as part of my legal application against the tradesman who caused the damage and that and my solicitor was leaving to go overseas in a week and needed to present papers immediately.
I am still waiting.

1 comment
NRMA Insurance
Care TeamNRMA Insurance

Evgeny

EvgenySouth East Queensland, QLD

  • 2 reviews
  • 1 like

Very good customer service.

published

I have been with NRMA for a several years and VERY happy with them. Feeling I got is they trying to help you and looking after you. My recent problem was an aircon/heating ducted 20 kw system compressor failed ( burn out).
Called NRMA and within a week they paid me $9500 for the whole system replacement. I was really surprised how smooth and painless everything was sorted out.
Thank VERY MUCH NRMA.

1 comment
NRMA Insurance
Care TeamNRMA Insurance

Hi Evgeny, thanks for sharing your positive claims experience here. It's great to hear from someone who has taken up the optional cover of for Burn Out and experienced the benefit of it. ~ Jono


Vijay

VijaySydney, NSW

  • 2 reviews
  • 1 like

Very Dissapointed

published

I am also disappointed with NRMA and their contractors MainCom. After over25 years with NRMA and with multiple policies and being a shareholder to boot I have found NRMA staff to be very inconsistent in their claim interpretationwith a lack of professionalism and utter disregard of taking accountability. No response to multiple phone calls, only promises of calling back but these were empty promises. Six months after the storm event and after a written agreement to the scope of works NRMA are now reneging on their agreement and want to cash settle for a pitiful amount. All I want is a repair to be undertaken. Perhaps going to to the ombudsman May be the way to go

3 comments
NRMA Insurance
Care TeamNRMA Insurance
Vijay
Vijay
NRMA Insurance
Care TeamNRMA Insurance
Sue B.

Sue B.Sydney, NSW

  • 2 reviews

NRMA Claims .. No Customer Service

published
2 comments
NRMA Insurance
Care TeamNRMA Insurance
Sue B.
Sue B.

Hi Jono
I've already received a reply from Level 2 Customer Relations.

Clint

ClintSydney, NSW

  • 3 reviews
  • 3 likes

Just a complete joke

published
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Don't do it, it's not worth the head trauma!

published

Contact phone number wrong, 28 minutes to get to the right department. Could not answer why builder has no scoped work. Waited another weeks till nothing tenants complaining about area damaged.

1 comment
NRMA Insurance
Care TeamNRMA Insurance

Martin Perry

Martin PerrySydney, NSW

  • 2 reviews

Poor form NRMA

published
2 comments
NRMA Insurance
Care TeamNRMA Insurance
Martin Perry
Martin Perry

Thank you Jono for your response, the frustrating thing is that even your own contents assessor and builder that you sent around said that it is an open plan area and the opening is not a door or architectural opening
Martin


Natalie

NatalieSydney, NSW

Worst company every, the media needs to know

published
1 comment
NRMA Insurance
Care TeamNRMA Insurance

WOEFUL EXPERIENCE- AVOID!

published
2 comments
NRMA Insurance
Care TeamNRMA Insurance
M Catterson
M Catterson
Geoff

Geoff

  • 17 reviews

Too Slow and Communication Issues

published
1 comment
NRMA Insurance
Care TeamNRMA Insurance
Louis

LouisSydney, NSW

They helped us when it counted the most.

published
1 comment
NRMA Insurance
Care TeamNRMA Insurance

Unhappy Customer

Unhappy CustomerSouth East Queensland, QLD

Over a month and counting getting a claim processed

published

We lodged a claim for a leak in our bathroom. We are 6 weeks into the claim processing process and still do not know if we will be covered. We have had to drive the claim to get to this point and are still waiting. We have not heard from our claim manager at all even after requests to call us back. We talk to a different person each time, no ownership or accountability from NRMA staff regarding our claim. The experience has left a very bad taste in our mouth and we are considering move our policies to another provider

1 comment
NRMA Insurance
Care TeamNRMA Insurance

Olga

OlgaSydney, NSW

$200 excess for $400 Contents claim

published
5 comments
NRMA Insurance
Care TeamNRMA Insurance
Olga
Olga
NRMA Insurance
Care TeamNRMA Insurance

ALF

ALFSydney Surrounds, NSW

  • 2 reviews

Very disappointed with NRMA

published
2 comments
ALF
ALF
NRMA Insurance
Care TeamNRMA Insurance

Again, we are sad there isn't more we can do here. But let us know if you have any further questions around this process. Thank you. ~Jamie


Stephanie

StephanieSydney Surrounds, NSW

Home Claim

published

We have been with NRMA for almost 20 years. Very good in the past, but now unorganised, slow, complicated. I complained several times and was promised a supervisor would call me back about the delay of several weeks, even this has not happened. We are still waiting for NRMA to get back to us about the repairs. We are now seriously looking for a better insurance company.

4 comments
NRMA Insurance
Care TeamNRMA Insurance
Stephanie
Stephanie

I don't have a Facebook account. Can you please send another option to get in contact?

NRMA Insurance
Care TeamNRMA Insurance

Page 3 of 11

See all NRMA Home Insurance reviews

Questions & Answers

Agnesh Mudaliar

Agnesh Mudaliarasked

Hi I am still waiting for someone to access my house

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Agnesh, please contact our claims team on 131-123. ~Nat


Frances R.

Frances R.asked

Not happy with NRMAs use of TANDEM who are incompetent. Been in temporary accomodation for a month today and assessor only providing his report today, assessor visited 24/12/19. Report does not factor in all make safe recommendations. They are poor communicators and do not return calls. Ombudsman tomorrow.

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Frances, I have responded to your other review. ~Natalie


Bill G

Bill Gasked

Does my home and contents policy cover bushfires policy number HOM 589 153 156

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Bill, thanks for your questions, our Home and contents policies include fire as a listed event so this is covered.


Get an answer from our members and NRMA Insurance representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.