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NRMA Travel Insurance

NRMA Travel Insurance Questions & Answers

International, Domestic
1.7 from 28 reviews · View Statistics

4 questions from our users

jetsetter

jetsetterasked

NRMA Travel Insurance

Thanks for answering my question. My next question is this. When I renew our annual policy in May will we be covered for coronavirus or will you say that we bought the policy after coronavirus became a known event?

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi there, we are not a part of the travel team as they are a specialised area, please call the travel team on 1300 305 790 to discuss the coverage of your renewal policy. They are available 8am to 8pm every day to help. ~Kaz

Wayne Y

Wayne Yasked

NRMA Travel Insurance

We have an NRMA travel insurance policy for a proposed trip to Europe in 3 weeks. We are travelling to Italy to board a cruise ship. Will be covered by our policy for medical expenses if we contract Coronavirus? ( the Australian govt smart traveller site has said to exercise caution in Italy) If we are not covered for Coronavirus medical expenses can we purchase additional coverage for this event?
Regards
Wayne

3 answers
NRMA Insurance
Care TeamNRMA Insurance

Hi Wayne!

In regards to medical expenses - as you have purchased the policy prior to the coronavirus beginning and before the caution was issued then you will be covered for medical expenses if you were to catch the virus on holidays.

Our travel policies unfortunately won't cover cancellation, we have a clause that does state - "We will not pay for claims caused by or arising from an Epidemic, Pandemic or outbreak of an infectious
disease or any derivative or mutation of such viruses, or the threat or perceived threat of any of these.” However - if you have purchased the Cancel-For- Any-Reason option which is only available at the time of taking out the policy then the team will have a look at the terms of your policy.

You can find out more information here - https://go.nrma.com.au/2PJ3CqR

Enjoy your holiday! ~Natalie

Wayne Y
Wayne Y

Thanks Natalie. We spoke to an NRMA insurance representative face to face yesterday and they told us we have to contact Covermore insurance. We telephoned Covermore and they told us firmly that we would not be covered because the Australian govt had issued the Italy travel advice. We then cancelled our trip this morning as Covermore had advised we would be uninsured for medical expenses if we contracted Coronavirus. Appreciate your advice but really disappointed with Covermore.

NRMA Insurance
Care TeamNRMA Insurance

Hi Wayne, would you like us to follow this up for you? If so please send us a message on Facebook with your travel insurance details and we can ensure the correct information has been provided. ~Natalie

http://go.nrma.com.au/2kpnEcG

jetsetter

jetsetterasked

NRMA Travel Insurance

We purchased our annual multi trip policy in May last year. We are travelling to Japan next month. As this policy was bought long before the coronavirus are we covered for trip cancellation? If not are we covered for medical expenses if we catch the virus on our trip?

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Jetsetter! I'm sure you have been looking forward to Japan!

Our travel policies unfortunately won't cover cancellation, we have a clause that does state - "We will not pay for claims caused by or arising from an Epidemic, Pandemic or outbreak of an infectious
disease or any derivative or mutation of such viruses, or the threat or perceived threat of any of these.” However - if you have purchased the Cancel-For- Any-Reason option which is only available at the time of taking out the policy then the team will have a look at the terms of your policy.

In regards to medical expenses - as you have purchased the policy prior to the coronavirus beginning then you will be covered for medical expenses if you were to catch the virus on holidays.

You can find out more information here - https://go.nrma.com.au/2PJ3CqR

Enjoy your holiday! ~Natalie

Connel S

Connel Sasked

NRMA Travel Insurance

Please quote for travel insurance to Fiji between June 19th 2019 to 25th August 2019 with some rental car included. I'm a NRMA seniors member.

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Connel. We don't provide quotes through Product Review. But click this link www.nrma.com.au/travel-insurance and you will be able to get a quote here or leave your details for someone to contact you. If you have home or contents insurance with us you will get a discount on your travel insurance. ~ Jono

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NRMA Travel Insurance

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