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NRMA Travel Insurance
1.7 from 28 reviews · View Statistics

Reviews

1.0

3 reviews
5
(0)
4
(0)
3
(0)
2
(0)
  • Value for Money
    1.0 (2)
  • Transparency
    1.0 (1)
  • Customer Service
    1.0 (2)
  • Claim Resolution Time
    • 1-2 months (1)
    • 3+ months (1)
  • Claim ApprovedYes · No (3)
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Pathetic! Avoid at all costs

published

NRMA and their underwriter (Covermore) have repeatedly denied paying out a claim for replacement flights after having my journey home cancelled at the last minute in March 2020.
The case was referred to AFCA in April & nrma are still refusing to budge.
Their excuse? The policy does not cover pandemics & because the claim took place towards the end of my trip it also does not apply. Go figure.
Disgusting, shameful & pathetic.
As a former lifelong member, my advice is to do yourself a favour & avoid!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Insurance Cover ForAdult
Claim Resolution Time3+ months
Type of ClaimTravel Delays/Cancellations
Claim DateApril 2020
Claim ApprovedNo
1 comment
NRMA Insurance
Care TeamNRMA Insurance
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Definitely not a fan

published
Incentivised ReviewNo
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time1-2 months
Type of ClaimMedical
Claim DateAugust 2019
Claim ApprovedNo
1 comment
NRMA Insurance
Care TeamNRMA Insurance
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Patto

PattoMid North Coast, NSW

  • 3 reviews
  • 1 like

Don’t do it. Get different insurance for overseas that supports you ,they are good in Australia NOT Overseas

published

I purchased full comprehensive travel ins for myself and 2 sons .I’m in hospital in east Germany now into my 5th day. I got plurisey some how and had to continually call Nrma/cover more
they don’t believe me about my condition
Only today they said they would pay for hospital E5000. Who has that sort of money at the end of their trip availanle.
I warn everyone going o/s look elsewhere
You need cover that works in none English speaking countries and believes you. When policy purchased none of this was declared only after when claim made

Value for Money
Customer Service
Incentivised ReviewNo
DestinationEurope
Claim MadeYes
Insurance Cover ForAdult and Teenager
Type of ClaimMedical
Claim DateJuly 2019
Claim ApprovedNo
3 comments
NRMA Insurance
Care TeamNRMA Insurance
Patto
Patto

[Personal Information Removed]

NRMA Insurance
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Questions & Answers

jetsetter

jetsetterasked

NRMA Travel Insurance

Thanks for answering my question. My next question is this. When I renew our annual policy in May will we be covered for coronavirus or will you say that we bought the policy after coronavirus became a known event?

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi there, we are not a part of the travel team as they are a specialised area, please call the travel team on 1300 305 790 to discuss the coverage of your renewal policy. They are available 8am to 8pm every day to help. ~Kaz

Wayne Y

Wayne Yasked

NRMA Travel Insurance

We have an NRMA travel insurance policy for a proposed trip to Europe in 3 weeks. We are travelling to Italy to board a cruise ship. Will be covered by our policy for medical expenses if we contract Coronavirus? ( the Australian govt smart traveller site has said to exercise caution in Italy) If we are not covered for Coronavirus medical expenses can we purchase additional coverage for this event?
Regards
Wayne

3 answers
NRMA Insurance
Care TeamNRMA Insurance

Hi Wayne!

In regards to medical expenses - as you have purchased the policy prior to the coronavirus beginning and before the caution was issued then you will be covered for medical expenses if you were to catch the virus on holidays.

Our travel policies unfortunately won't cover cancellation, we have a clause that does state - "We will not pay for claims caused by or arising from an Epidemic, Pandemic or outbreak of an infectious
disease or any derivative or mutation of such viruses, or the threat or perceived threat of any of these.” However - if you have purchased the Cancel-For- Any-Reason option which is only available at the time of taking out the policy then the team will have a look at the terms of your policy.

You can find out more information here - https://go.nrma.com.au/2PJ3CqR

Enjoy your holiday! ~Natalie

Wayne Y
Wayne Y

Thanks Natalie. We spoke to an NRMA insurance representative face to face yesterday and they told us we have to contact Covermore insurance. We telephoned Covermore and they told us firmly that we would not be covered because the Australian govt had issued the Italy travel advice. We then cancelled our trip this morning as Covermore had advised we would be uninsured for medical expenses if we contracted Coronavirus. Appreciate your advice but really disappointed with Covermore.

NRMA Insurance
Care TeamNRMA Insurance

Hi Wayne, would you like us to follow this up for you? If so please send us a message on Facebook with your travel insurance details and we can ensure the correct information has been provided. ~Natalie

http://go.nrma.com.au/2kpnEcG

jetsetter

jetsetterasked

NRMA Travel Insurance

We purchased our annual multi trip policy in May last year. We are travelling to Japan next month. As this policy was bought long before the coronavirus are we covered for trip cancellation? If not are we covered for medical expenses if we catch the virus on our trip?

1 answer
NRMA Insurance
Care TeamNRMA Insurance

Hi Jetsetter! I'm sure you have been looking forward to Japan!

Our travel policies unfortunately won't cover cancellation, we have a clause that does state - "We will not pay for claims caused by or arising from an Epidemic, Pandemic or outbreak of an infectious
disease or any derivative or mutation of such viruses, or the threat or perceived threat of any of these.” However - if you have purchased the Cancel-For- Any-Reason option which is only available at the time of taking out the policy then the team will have a look at the terms of your policy.

In regards to medical expenses - as you have purchased the policy prior to the coronavirus beginning then you will be covered for medical expenses if you were to catch the virus on holidays.

You can find out more information here - https://go.nrma.com.au/2PJ3CqR

Enjoy your holiday! ~Natalie

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NRMA Travel Insurance

Details

Compare all 5 NRMA Travel Insurance
CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
Other Insurance Types Offered Business, Car, Home and Contents, Life and MotorcycleBusiness, Car, Home and Contents, Life and MotorcycleBusiness, Car, Home and Contents, Life and MotorcycleBusiness, Car, Home and Contents, Life and Motorcycle
UnderwriterZurichZurichZurichZurich
Maximum Age Covered 99 years old99 years old99 years old99 years old
Medical Coverage
Overseas Emergency Assistance UnlimitedUnlimited$10,000,000Not Covered
Accidental Death$25,000$25,000$10,000$10,000
Emergency DentalUnlimitedUnlimited$10,000,000Not Included
Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
Resumption of Journey $3,000$3,000Not IncludedNot Included
Hospital Cash Allowance$8,000$8,000$1,000Not Included
Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimited$10,000,000Not Covered
Loss of Income$9,000$9,000Not Included$2,000
Permanent Disability$25,000$25,000Not Included$10,000
Luggage & Personal Effects
Theft of Cash $200$200Not IncludedNot Included
Delayed Luggage $1,000$1,000$200Not Included
Credit Card Fraud$12,000 as part of Travel Documents cover$12,000 as part of Travel Documents cover$3,000 as part of Travel Documents coverNot Included
Travel Documents / Passport $12,000$12,000$3,000Not Included
Maximum Single Item Limit $4,000 (Cameras)$4,000 (Cameras)$200 (Any Items)$3,000 (Laptops or Cameras)
Luggage & Personal Effects $12,000$12,000$3,000$8,000
Ancillary
Personal Liability $2,500,000$2,500,000$1,000,000$5,000,000
Rental Vehicle Excess $4,000$4,000Optional Extra$3,000
Motorbike / Moped Coverage Optional cover for up to 200ccOptional cover for up to 200ccOptional cover for up to 200ccOptional cover for up to 200cc
Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
Special Activities Packages
GolfIncludedIncludedIncludedIncluded
CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
Adventure IncludedIncludedIncludedIncluded
Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
Compare all 5 NRMA Travel Insurance

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