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NRMA Travel Insurance
1.7 from 28 reviews · View Statistics

Reviews

1.7

28 reviews
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    Michael

    MichaelGold coast

    • 3 reviews

    Very impressed and grateful

    published
    Insurance claim madeYes
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    Great service at claim time

    published

    This was my first time taking out travel insurance to cover me for sickness but first time ever my luggage’s was delayed and I was so happy with the claim process after I got back. Being jet lag I was so impress how processing the claim over the telephone was so easy and simple. The consultant was very helpful

    Insurance claim madeYes
    1 comment
    NRMA Insurance
    Care TeamNRMA Insurance

    Hi Durana, thank you for letting us know you were really happy with the service you received from the travel claim team, that's great to hear! We appreciate your feedback thanks so much again! ~Kaz

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    NRMA was awesome. Covermore as their underwriters, were NOT!

    published
    Insurance claim madeYes
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    Great coverage and value

    published

    I took out insurance for a trip to Queenstown. I could not fault the price and the coverage in the policy. It has better coverage than all the other travel insurance companies that I considered.

    Insurance claim madeNo
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    Questions & Answers

    jetsetter

    jetsetterasked

    NRMA Travel Insurance

    Thanks for answering my question. My next question is this. When I renew our annual policy in May will we be covered for coronavirus or will you say that we bought the policy after coronavirus became a known event?

    1 answer
    NRMA Insurance
    Care TeamNRMA Insurance

    Hi there, we are not a part of the travel team as they are a specialised area, please call the travel team on 1300 305 790 to discuss the coverage of your renewal policy. They are available 8am to 8pm every day to help. ~Kaz

    Wayne Y

    Wayne Yasked

    NRMA Travel Insurance

    We have an NRMA travel insurance policy for a proposed trip to Europe in 3 weeks. We are travelling to Italy to board a cruise ship. Will be covered by our policy for medical expenses if we contract Coronavirus? ( the Australian govt smart traveller site has said to exercise caution in Italy) If we are not covered for Coronavirus medical expenses can we purchase additional coverage for this event?
    Regards
    Wayne

    3 answers
    NRMA Insurance
    Care TeamNRMA Insurance

    Hi Wayne!

    In regards to medical expenses - as you have purchased the policy prior to the coronavirus beginning and before the caution was issued then you will be covered for medical expenses if you were to catch the virus on holidays.

    Our travel policies unfortunately won't cover cancellation, we have a clause that does state - "We will not pay for claims caused by or arising from an Epidemic, Pandemic or outbreak of an infectious
    disease or any derivative or mutation of such viruses, or the threat or perceived threat of any of these.” However - if you have purchased the Cancel-For- Any-Reason option which is only available at the time of taking out the policy then the team will have a look at the terms of your policy.

    You can find out more information here - https://go.nrma.com.au/2PJ3CqR

    Enjoy your holiday! ~Natalie

    Wayne Y
    Wayne Y

    Thanks Natalie. We spoke to an NRMA insurance representative face to face yesterday and they told us we have to contact Covermore insurance. We telephoned Covermore and they told us firmly that we would not be covered because the Australian govt had issued the Italy travel advice. We then cancelled our trip this morning as Covermore had advised we would be uninsured for medical expenses if we contracted Coronavirus. Appreciate your advice but really disappointed with Covermore.

    NRMA Insurance
    Care TeamNRMA Insurance

    Hi Wayne, would you like us to follow this up for you? If so please send us a message on Facebook with your travel insurance details and we can ensure the correct information has been provided. ~Natalie

    http://go.nrma.com.au/2kpnEcG

    jetsetter

    jetsetterasked

    NRMA Travel Insurance

    We purchased our annual multi trip policy in May last year. We are travelling to Japan next month. As this policy was bought long before the coronavirus are we covered for trip cancellation? If not are we covered for medical expenses if we catch the virus on our trip?

    1 answer
    NRMA Insurance
    Care TeamNRMA Insurance

    Hi Jetsetter! I'm sure you have been looking forward to Japan!

    Our travel policies unfortunately won't cover cancellation, we have a clause that does state - "We will not pay for claims caused by or arising from an Epidemic, Pandemic or outbreak of an infectious
    disease or any derivative or mutation of such viruses, or the threat or perceived threat of any of these.” However - if you have purchased the Cancel-For- Any-Reason option which is only available at the time of taking out the policy then the team will have a look at the terms of your policy.

    In regards to medical expenses - as you have purchased the policy prior to the coronavirus beginning then you will be covered for medical expenses if you were to catch the virus on holidays.

    You can find out more information here - https://go.nrma.com.au/2PJ3CqR

    Enjoy your holiday! ~Natalie

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    NRMA Travel Insurance

    Details

    Compare all 5 NRMA Travel Insurance
    CategoryTravel InsuranceTravel InsuranceTravel InsuranceTravel Insurance
    Other Insurance Types Offered Business, Car, Home and Contents, Life and MotorcycleBusiness, Car, Home and Contents, Life and MotorcycleBusiness, Car, Home and Contents, Life and MotorcycleBusiness, Car, Home and Contents, Life and Motorcycle
    UnderwriterZurichZurichZurichZurich
    Maximum Age Covered 99 years old99 years old99 years old99 years old
    Medical Coverage
    Overseas Emergency Assistance UnlimitedUnlimited$10,000,000Not Covered
    Accidental Death$25,000$25,000$10,000$10,000
    Emergency DentalUnlimitedUnlimited$10,000,000Not Included
    Pregnancy (max weeks) 24 weeks24 weeks24 weeks24 weeks
    Resumption of Journey $3,000$3,000Not IncludedNot Included
    Hospital Cash Allowance$8,000$8,000$1,000Not Included
    Overseas Emergency Medical & Hospital ExpensesUnlimitedUnlimited$10,000,000Not Covered
    Loss of Income$9,000$9,000Not Included$2,000
    Permanent Disability$25,000$25,000Not Included$10,000
    Luggage & Personal Effects
    Theft of Cash $200$200Not IncludedNot Included
    Delayed Luggage $1,000$1,000$200Not Included
    Credit Card Fraud$12,000 as part of Travel Documents cover$12,000 as part of Travel Documents cover$3,000 as part of Travel Documents coverNot Included
    Travel Documents / Passport $12,000$12,000$3,000Not Included
    Maximum Single Item Limit $4,000 (Cameras)$4,000 (Cameras)$200 (Any Items)$3,000 (Laptops or Cameras)
    Luggage & Personal Effects $12,000$12,000$3,000$8,000
    Ancillary
    Personal Liability $2,500,000$2,500,000$1,000,000$5,000,000
    Rental Vehicle Excess $4,000$4,000Optional Extra$3,000
    Motorbike / Moped Coverage Optional cover for up to 200ccOptional cover for up to 200ccOptional cover for up to 200ccOptional cover for up to 200cc
    Domestic Pet Care Not IncludedNot IncludedNot IncludedNot Included
    Special Activities Packages
    GolfIncludedIncludedIncludedIncluded
    CruiseOptional ExtraOptional ExtraOptional ExtraOptional Extra
    Adventure IncludedIncludedIncludedIncluded
    Snow / SkiOptional ExtraOptional ExtraOptional ExtraOptional Extra
    Compare all 5 NRMA Travel Insurance

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