Few problems arising
Worked fine the first time now I have issues with the Bluetooth and its always reading temperature as under 33 degree... I can clearly see she is not 33 degrees I've tried fixing the position and everything else... Maybe its faulty... But as for the first use it was amazing and I loved it... Now I'm not so sure...
Purchased in January 2020 at Capital chemist for $130.00.
Extremely disappointed. Wouldn't recommend.
Purchased the Fever Smart with high expectations, especially for the price.
I wish I had read the reviews prior to purchase. The Fever Smart will not connect to any phones in our house, which makes it completely useless. We have followed all trouble shooting steps and still unable to pair the devices. Frustrating especially when it's not the cheapest option and is now 100% useless to us.
Please read the reviews before purchasing. Since we have had issues I started looking up reviews and there seems to be a few that are also facing the same issue. Wouldn't recommend.
Purchased for $120.00.
Too expensive for what it is
The device keeps disconnecting even within the range. The temperature reading is totally unreliable therefore it is a very expensive product as it is totally useless. Wizard pharmacy won’t accept return either! Waste of money..
Purchased in September 2019 for $139.00.
Gotta love technology
Great device to monitor temperature without the need to continually disturb the child. Works very well as long as the base station is within range. Impressive battery life given its size.
The only negative is that its not tiny, though our 10 mth old didnt seem to be troubled with it and he had it on continuously for ~1.5 days. I'm sure future devices will be smaller. Would definitely recommend for the little ones.
Purchased in August 2019 at Chemist.
Doesn’t work if your baby sleeps with their arms up. So it didn’t work at all for us.
Doesn’t work if your baby sleeps with their arms up. So it didn’t work at all for us. Would be a great idea if it actually worked. Very expensive for something that is of no use.
Can’t live without it
This is one of the best products I’ve bought for my baby and 2 year old who hates his temperature taken. It allows me to monitor them without disturbing their sleep or get them upset. Yes, it has its flaws. For example, your phone needs to be in the same room as your child to maintain a strong connection, so it does disconnect often at night when you’re in separate rooms, but reconnects again fairly soon. You can also urgently connect again by walking into your child’s room, so you still don’t have to disturb them to get a reading which is much...easier than using the old under the arm monitors. The distance of the phone to the thermometer really needs to be improved but for me the good outweighs the inconvenience of having to reconnect it regularly. My 2 year old hates when I put the sticker on him, but within 20 seconds doesn’t even know it’s there anymore, which is great but It it was a bit smaller it would be better, as the monitor does stick out because he is quite small. I still use an under arm thermometer until I discover my child has a fever, and then I use this product to monitor the fever so I know when to administer medication, which it also tracks. Very happy with the FeverSmart!
Brought the monitor at the Pregnancy and Babies Expo in 2018. Right from the start it never sounded when sending alerts even though my phone wasnt on silent. I have wasted so much money on the patches as they just dont stick more then a hour or so, it consistently looses connection and now when my baby has a fever the battery was reading 80% within 10min its saying 40%. So disappointed.
November 18th 2019 Update: I wouldnt recommend
Adhesive falls off childs skin. The app regularly crashes. My child has a fever and I cant use the product. Got sent a new one cause the battery didnt last an hour.
Purchased in June 2018 for $70.00.
Unreliable, I had to exchange it as it was broken
I was sold a broken monitor by chemist warehouse. The monitor would drop at any random time during the night while my baby had a fever, it was very slow to reconnect and after a few times of dropping, it didn’t reconnect again, leaving me not knowing if my baby was ok. Very unreliable.
I went to exchange it and it was a nightmare!!! As in chemist warehouse Mount Hutton NSW they NEVER respond for what they sell, they have THE WORSE customer service to return products.
Exactly what we needed
My daughter gets fevers quite frequently, and this little device is a little piece of mind allowing me to keep an eye on her when she’s unwell.
Yes, it did lose connection a couple of times, but I assume it was a matter of distance.
My one big complaint is the sticky patches. They lose their stick very easily, and I’ve already used 3 of the 4 provided in the pack during one session.
Good, but disconnects
Great idea, but could be better.
Last night while using this device it lost connection 17 times - there is a notification when it loses connection and one again when the device reconnects. All these buzzes not only give us a terrible night's sleep but important notifications can be lost or accidentally ignored.
I would love the app to have bigger font or enlarge when you zoom in, tired eyes cannot focus on those small numbers in the night. Another great addition would be seeing the battery life without having to wait for the 8-minute heat up.
Purchased in May 2019 for $85.00.
I have no idea whether the thermometer works because the privacy and data retention policy is so offensive that there is no way that I can, in good conscience, install it. The app literally demands that you give up the right to your child's personal medical information so that they can use it for the purposes of "direct marketing" before it will give a temperature reading. This is not a free product like google or facebook, it is a $130 thermometer. For that price I would think you are entitled to protect your family's private information. Do not buy this.
Purchased in June 2019.
Actually a joke, waste of time & money!
If i didn't purchase the feversmart at a baby expo i would be returning it to the point of purchase for a refund. Was a pain to set up but after some troubleshooting got it working. Fell off during the night and had to re-apply with new adhesive pad.
Every time after that we have needed to use it, we need to UNINSTALL and REINSTALL the app as it won't reconnect again unless you start from scratch.
Connection also frequently drops out or has to warm up the monitor again.
Honestly not worth the time or money we spent on it. I think neurofen should stick to pharmaceuticals and not thermometers.
Purchased in May 2019 at Baby & toddler expo.
Not the most practical product
We purchased this at the baby expo for half price. After using it on bubs, I find that it takes forever to connect. If you want to know bubs temperature right away, you can't. You'll need to wait 8 minutes. I left my phone to connect and by the time I came back, my phone had went to auto sleep and the thermometer had disconnected, so I had to start the process all over again. If you plan to monitor the baby's temperature overnight, that doesn't work either because it keeps disconnecting. I think it only tracked the temperature for around 15 minutes before disconnecting. It really isn't a practical thermometer for bubs. I had to buy a new one....
Purchased in November 2018 at Expo for $70.00.
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Nurofen Consumer Relations
I need help. I purchased a fever smart this afternoon. I let it charge for approximately 2 hours. I have connected it too my phone and attached it to my daughters arm pit, when warming up after 10 minutes it says it’s disconnected. It’s stuck on properly and the base and my phone were right next to her. I can’t get it too work!
Probably you have to call the customer service. You can find the contact number on there app . But I’m not sure when they will call you back. I call them for my challenge and no one get back to me after almost a week.
Otherwise you can probably take back where you bought it from.
Hi Tiffany. Thank you for your feedback. Please kindly give us a call on 1800 022 046 so we can help you.
Thank you, Nurofen Consumer Relations.
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