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Nursing Angel

Nursing Angel

Online store and Physical store
4.4 from 152 reviews

See the Best Mother & Baby Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
121
4 star
10
3 star
1
2 star
2
1 star
18

inapplicable

inapplicableNew South Wales

just don't bother

published

waste of time. Save yourself the hassle. Poor attitude, false advertising by displaying a picture of items not included in sale, then expects the customer to "return unopened". How does one exactly return an unopened item when to find they have been lied to they must first access the package.....

Product Quality
Shipping
Return Claim MadeYes

Rebecca s.

Rebecca s.Sydney, NSW

Terrible

published

[Name Removed] is very very rude and I believe has serious issues with the way he treats his customers, I had a faulty product within warranty he refused to refund me, made me go to a third party who helped me get a refund off him but then he made me pay a $7.00 refund fee even know the product was faulty and in warranty, he abused me over the phone, failed to return any emails and lied a number of times with what he was going to do, he made me wait 2 weeks for a refund, then abused me when I called him asking why it wasn’t processed when he told [Name Removed] at the third party company it was.

Product Quality
Shipping
Return Claim MadeYes
lia_williams

lia_williamsPerth, WA

  • 6 reviews
  • 5 likes

Fake medela bottles

published

I purchased a 6 pack of 150ml medela breast milk storage bottles from both Baby Bunting and Nursing Angel, the ones from nursing angel had brittle plastic and could be pushed in, the baby bunting ones were hard and couldnt be indented. There were also minor differences in the print placement.

Product Quality
Shipping
  • Verified customer

Avoid

published

I wish I had read more reviews. Ordered a project (bottle) and the teat is faulty. I have emailed twice to ask for a replacement with no reply.

Non existent customer service.

Product Quality
Return Claim MadeNo

Nataliia

NataliiaSydney, NSW

  • 4 reviews

The worst experience ever. Dont recommend to anyone.

published

Want to warn people to not order from this website. I wish i read reviews first. First stuffed a few of my orders and charged with refunds not coming through. In addition I have paid for the courier same day delivery since I urgently needed that product and it obviously wasn't delivered (looks like they don't do anything right) and wasn't refunded. Hope will help other people and they go and buy stuff from more trustworthy companies.

Product Quality
Return Claim MadeNo

Fei C

Fei CMelbourne

infant formula purchased 3rd Dec 2018, expiring 30 Jan 2019!

published

Fast service

published

I bought a formula dispenser from their website and I was surprised that it was delivered fast! Did not expect it to arrive soon.


Non- existent customer service

published

I ordered an incorrect item and returned it within 5 days. Received no notification that item was received and when I followed up was told they hadn’t seen it. No follow up, no explanation. Both rude and inefficient. Would not recommend.

Md10

Md10Perth

  • 6 reviews
  • 1 like

Poor customer service

published

Received an item that was incorrect size to what I ordered. Emailed customer service, and when I received no reply I Facebook messaged as well as attempted live chat on the website with no reply. I also called the number provided on the site with no response during business hours. Finally I put in a dispute through PayPal and it was then that I got issued a refund. Unfortunately I will not be buying from Nursing Angel again.

Terrible service

published

Their courier company lost our goods and now they refuse to refund, I can’t say this enough: do not use, they are a scam.

I can only guess all the positive reviews here are fakes.


Emily S

Emily SSydney

  • 4 reviews

Great service and fast delivery - perfect for gift giving!

published

I purchased some baby items for my new nephew off Nursing Angel and can say they've got great service and fast delivery times. I've found their prices to be competitive and they do stock such a great range of baby and maternity products.


Cass.S

Cass.SGeraldton

  • Verified customer

Terrible service

published

Ordered a Medela Easy Express Bustier that came in the wrong size. I also ordering it as expressed postage, i called them which they told me I should have a return pink slip on the package i could use to return the item free of charge. As there was no such thing anywhere on or in the package, i have to download a form from their website and i have to pay for the return myself. It was their mistake and i believe this is terrible customer service, not excellent as stated on their website! I'm so mad atm because I need it now and cannot drive for another 5 weeks. Hence why i paid extra for fast postage. And now have to pay extra to return the incorrect item and wait another week for a correct one to arrive!


Fabi

FabiAU

  • 4 reviews

Great customer service

published

All products I ordered are high quality and their customer service is outstanding. The delivery is really fast. Great company to deal with pretty happy with everything.


Shellie

ShellieBrisbane

  • 15 reviews
  • 6 likes
  • Verified customer

Hassle free, quick delivery

published

I found the monitor I was looking for on this website and paid for express shipping. I received email updates on when my order had been confirmed and then dispatched, as well as tracking information. The order arrived quickly and was packaged securely.

Fiona

FionaSydney

  • 2 reviews

Product never arrived

published

Terrible service! Product broken in one week! And provide 21 days warrantee!

published

Pea Pods Reusable Nappies

published

I recently made my third purchase of Pea Pods as a gift for relatives and friends. Although I love the product, I was REALLY disappointed with the packaging used. I made a decision to purchase and promote a product that is kind to the environment only to find the packaging used is really poor. Please review your plastic packaging, I am sure you could source more eco-friendly ways of packaging your products.


elletee

elleteeSydney

  • Verified customer

Buyer beware: Terrible after-sales experience - request a price match at a place with better service

published

Sheree

ShereeBrisbane

  • 2 reviews

The best customer service

published

I recently needed to buy a part for my Medela Freestyle breast pump urgently and found Nursing Angel online. I hurriedly entered in an incorrect product code (thinking Maxi PVC tubing was the same as Freestyle). I called on a Sunday morning and my order was updated that day with the correct part delivered on Tuesday. I couldn't have been happier with this customer service that went above and beyond my expectations. I would recommend this company to anyone seeking Medela breast pump parts.


  • Verified customer

Terrible terrible experience

published

Page 1 of 8

Questions & Answers

Mel S.

Mel S.asked

I have ordered a Medela breast pump and bottles from nursing angel, they have said it has been shipped straight from Medela but Nursing Angel do not have any tracking or confirmation it has been sent. Just wondering if anyone else has had this issue??

1 answer
Parshant
Parshant

Nursing Angel is one of the worst places to buy online any stuff.There after sales support is close to zero.They take one week to reply by email.


Tori C

Tori Casked

I am looking at buying something online and was wondering if its trust worthy?

1 answer
Emily S
Emily S

Yeah they are. They have a physical warehouse in Chatswood, Sydney and operate out of that. Australian owned and run.


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Details

Nursing Angel Online store

Nursing Angel Online store

5 reviews
Nursing Angel Physical store

Nursing Angel Physical store

No reviews
CategoryOnline Shops and Mother & Baby ShopsMother & Baby Shops and Physical Shops

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