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Nursing Angel

Nursing Angel

Online store, Physical store (See All)
4.1 from 171 reviews · View Statistics
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Reviews

  • Product Quality
    1.8 (13)
  • Return Claim MadeYes (10) · No (9)
  • Shipping
    1.4 (14)
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Reviewer Photos & Videos

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Gracie
GracieWide Bay-Burnett, QLD
  • 4 reviews
  • 3 likes

Couldn’t fault

published

I was looking around for a medela swing flex pump, and couldn’t find any for under $250. Nursing Angel had it for $188! I ordered it with express shipping and got it in about 4 days. I am very happy and would order from the sight again.

Product Quality
5/5
Shipping
5/5
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Slow to respond

published

Order not sent for 10 days after purchase despite company contacting requesting a review and saying my order had arrived, had to demand a refund before response was recieved and then order was finally sent a few minutes later (interesting timing!). Competitive pricing but not sure the stress and hassle is worth it....will review once products actually arrive...

Incentivised Review No
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Mariam K.
Mariam K.
  • 2 reviews
  • 1 like

Do Not Order From Them You Will Be Waiting 2 Months

published

Ordered Qiara probiotics a during lockdown from them and took over 2 months so I demanded a refund. They said stock was hard to get etc which I understood but I needed them so bought elsewhere. A month ago I ordered off them again as they are slightly cheaper and because the website said “In Stock” and I am still waiting for them. Apparently shipped 2 weeks ago. Contacted them said they would “investigate” seems to be a reoccurring thing with them. I have demanded a refund and will be buying them elsewhere again. Last time I order off them

Incentivised Review No
Return Claim MadeNo
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Tiana
TianaPerth, WA
  • 2 reviews

Terrible customer service. False information.

published

I ordered a breast pump a month ago with expressly shipping. It was “collected my courier” on the 19th or January. There was no update on the shipping so I contacted supplier to see if they had any updated info. Was told no, just what the courier page says. So I contacted the courier. Nothing from there either. Emails were rude, unprofessional and unhelpful. I understand things have been delayed with weather and covid. I just want to know that it wasn’t lost the day it was collected. I have just gone back to work and am having to hire a pump in the meantime. I still have no information despite ‘investigations’ being done and can’t afford to buy another pump. I will be going to consumer protection on Monday.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Aayush
Aayush
  • 3 reviews

Very Poor Service. Forget getting a faulty product replaced.

published
Product Quality
2/5
Incentivised Review No
Return Claim MadeYes
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Primrose
PrimroseSouth East Queensland, QLD
  • 6 reviews
  • 7 likes

Terrible faulty breast pump and refused refund of $275 - lodged complaint with fair trading to get money back

published
Product Quality
1/5
Shipping
1/5
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Liam
LiamGreater Melbourne (Inner), VIC
  • 16 reviews
  • 15 likes

Terrible Customer Service Attitude Towards Customers

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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JP
JPGreater Melbourne (Metropolitan), VIC
  • 14 reviews
  • 14 likes

Poor service and stock not updated on website

published

Bought a few items that were one of their distributors. Fair enough in covid times things go wrong but the communication from this group was shocking. Express post paid but not sent as express. Wrong tracking details provided. Not all items in stock and no notification until after the false tracking info sent. Like I said fair enough if things go wrong but it took countless emails, including to other distributor to sort out. They don’t communicate or try to improve any of these issues. Frustrating and not really happy how much repeated follow up was required from me. I shop a lot online and this is one of the worst experiences. Will go straight to distributor in future

Product Quality
4/5
Shipping
1/5
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Dot
DotSydney, NSW
  • 2 reviews
  • 5 likes

Disappointing customer service and ridiculous returns policy

published
Product Quality
3/5
Shipping
1/5
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Sylvia C
Sylvia CPerth, WA
  • 7 reviews
  • 2 likes

Poor service plus long delay

published
Incentivised Review No
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Leo
Leo
  • 6 reviews
  • 3 likes

Horrible Customer Service

published

Purchased the Haakaa nipple shield, upon receiving realised it was not appropriate size so asked for refund...

Response was pretty much zero customer consideration, no questions about whether we actually took product out of packet, not even an indication that they wanted to start a productive dialogue to de-escalate the issue... Just a blanket no.

I understand that the issue is with personal hygiene from their end, but at least have the decency to start a productive conversation rather than palming off a new customer into your terms and conditions.

In conclusion, avoid this company, they are money orientated and are not interested in what you have to say.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Zee
ZeeNorth Queensland, QLD

Absolutely terrible company!

published
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Product Quality
1/5
Shipping
1/5
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Mother & Baby Shops

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Terrible customer support

published

There's no option to talk to a customer representative.
The way of communicating to customer isn't proper. My ordered item was sent back to sender. The reason they say, address not proper. Well the courier service didn't bother to call the receiver to check if they're available to collect or confirm the address.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Worst customer service

published
Incentivised Review No
Return Claim MadeNo
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Disappointed Mum
Disappointed MumSydney, NSW

Poor customer service- buyer beware

published
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Questions & Answers

Mel S.
Mel S.asked
Nursing Angel

I have ordered a Medela breast pump and bottles from nursing angel, they have said it has been shipped straight from Medela but Nursing Angel do not have any tracking or confirmation it has been sent. Just wondering if anyone else has had this issue??

2 answers
Parshant
Parshant

Nursing Angel is one of the worst places to buy online any stuff.There after sales support is close to zero.They take one week to reply by email.

Fatma
Fatma

Hi Mel, i ordered Medela breastpump too. Did your pump arrived? I am worries it takes too long

Tori C
Tori Casked
Nursing Angel

I am looking at buying something online and was wondering if its trust worthy?

2 answers
Emily S
Emily S

Yeah they are. They have a physical warehouse in Chatswood, Sydney and operate out of that. Australian owned and run.

JP
JP

They may have been but my experience and the reviews above say they are not good to buy from now. I’d go elsewhere

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Nursing Angel

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