Nursing Angel

I was looking around for a medela swing flex pump, and couldn’t find any for under $250. Nursing Angel had it for $188! I ordered it with express shipping and got it in about 4 days. I am very happy and would order from the sight again.

Order not sent for 10 days after purchase despite company contacting requesting a review and saying my order had arrived, had to demand a refund before response was recieved and then order was finally sent a few minutes later (interesting timing!). Competitive pricing but not sure the stress and hassle is worth it....will review once products actually arrive...

Ordered Qiara probiotics a during lockdown from them and took over 2 months so I demanded a refund. They said stock was hard to get etc which I understood but I needed them so bought elsewhere. A month ago I ordered off them again as they are slightly cheaper and because the website said “In Stock” and I am still waiting for them. Apparently shipped 2 weeks ago. Contacted them said they would “investigate” seems to be a reoccurring thing with them. I have demanded a refund and will be buying them elsewhere again. Last time I order off them

I ordered a breast pump a month ago with expressly shipping. It was “collected my courier” on the 19th or January. There was no update on the shipping so I contacted supplier to see if they had any updated info. Was told no, just what the courier page says. So I contacted the courier. Nothing from there either. Emails were rude, unprofessional and unhelpful. I understand things have been delayed with weather and covid. I just want to know that it wasn’t lost the day it was collected. I have just gone back to work and am having to hire a pump in the meantime. I still have no information despite ‘investigations’ being done and can’t afford to buy another pump. I will be going to consumer protection on Monday.

I placed an order for 'Philips Avent Single Electric Breast Pump' on 16/11/2021. The pump stopped working in couple of weeks. So, we contacted their team via email on11/12/2021.

They replied and I quote "Have you contacted Phillips directly? They deal with warranty and support directly as they do not supply us with parts to resolve the issues. If a replacement is required we no longer have any Phillips pumps in stock currently, but can assist with other units."

We contacted Philips support team (which was a great experience). They asked us to...

This is the worse company to deal with. I received a faulty breast pump which wasn’t cheap $275. After 3 times of use the diaphragms keep getting sucked in and stop the machine working. It does in this over and over making the machine unusable and not functionally and completely faulty. When I emailed them they were rude and completely ignored my return request stating I need new diaphragms which is 100% false as I only used it 3 times in total and there was no signs of wear on them at all. It’s a brand new machine hardly used. This is the wors...

I wish I had of read all the negative reviews & the responses for this company before purchasing, this is the biggest regret. The tone spoken towards customers is not acceptable, it is extremely condescending and not a professional outlook. The number of responses I've seen towards other reviews are very rude, if you're going to reply to reviews, at least do so in a professional & courteous manner. Hitting straight defense is not the way to operate a business, especially an online business, regardless of the situation at hand and what you belie...

Bought a few items that were one of their distributors. Fair enough in covid times things go wrong but the communication from this group was shocking. Express post paid but not sent as express. Wrong tracking details provided. Not all items in stock and no notification until after the false tracking info sent. Like I said fair enough if things go wrong but it took countless emails, including to other distributor to sort out. They don’t communicate or try to improve any of these issues. Frustrating and not really happy how much repeated follow up was required from me. I shop a lot online and this is one of the worst experiences. Will go straight to distributor in future

Website itself is fine but the customer support and their returns policy is not realistic. Given we are currently in the middle of a pandemic there was no leniency with unprecedented delays with delays in returns from Australia Post that was out of my control.

I followed instructions to submit return, had to wait for the next day for it to be approved, then sent it back the day after. Item took 4 business days to be delivered and missed the "within 14 day from day of purchase." When I attempted to seek clarification on whether this includes b...

I have been ordering from Nursing Angel previously and had no issue. However my recent experience had been disappointing - usually I would receive an email saying items being dispatched shortly after confirmation of order. But this time it’s been over two weeks and I still haven’t received anything after confirmation of order and payment. I used the instant message on the website to follow up, but the person on the chat was rather unfriendly and unhelpful - she didn’t follow up as promised and I had to call the company next day to repeat my iss...

Purchased the Haakaa nipple shield, upon receiving realised it was not appropriate size so asked for refund...

Response was pretty much zero customer consideration, no questions about whether we actually took product out of packet, not even an indication that they wanted to start a productive dialogue to de-escalate the issue... Just a blanket no.

I understand that the issue is with personal hygiene from their end, but at least have the decency to start a productive conversation rather than palming off a new customer into your terms and conditions.

In conclusion, avoid this company, they are money orientated and are not interested in what you have to say.

I ordered three boxes of Holle baby formula, 12 food pouches and two boxes of Holle biscuits. The Holle formula arrived spoiled despite being within ‘best before’ date. I tried to return the two unopened boxes so I emailed them. They replied three days later. This was after applying on their website for a refund couple of days after emailing them. I was told they do not refund money for formula and product will need to be returned 10 days after an order has been placed. At this stage, it has already been 7 days and we live in North Queensland, ...

There's no option to talk to a customer representative.
The way of communicating to customer isn't proper. My ordered item was sent back to sender. The reason they say, address not proper. Well the courier service didn't bother to call the receiver to check if they're available to collect or confirm the address.

I recently contacted Nursing Angel to request a price match for a product. I followed the directions on their website and received no response. I contacted them via email to follow up, to which I got a blunt response saying they won't price match because the competitor doesn't have stock. I was confused at this as I had checked prior to submitting and there was stock. I checked again through the link I sent. Yes, still stock!

I phoned them to discuss and the home was answered by a man who clearly was not interested in even discussing the matt...

I purchased the Medela Breast Pump Kit and paid for express delivery as I was hiring a breast pump. The Kit was picked up by the courier on the 17th of Feb and should have been delivered next day or the day after at the latest. The Kit did not arrive until the 24th of Feb, which is only a week however when you have a newborn who is not feeding and you need the kit urgently every day late matters. Fastway's standard response was well if not today then tomorrow, for each day that I rang to find out where it was. Nursing Angel did little to help w...