The worst company I’ve ever dealt with!
I purchased 3 boxes Holle infant formula, when I received it it was the wrong one (number 3 in place of number 1) the order said I’d ordered number 3 so I thought it was my error and emailed to ask if I could exchange. I got no reply so called and was met with a rude man who barked at me over the phone to check make a return online. I didn’t get a confirmation so again, called and was met with the same rudeness from the same man but he accepted my return and I promptly posted the 3 boxes back.
I then didn’t hear any more and didn’t get a refund...
Terrible online store
this company with funny "Fraud analysis" software. and no brain staff. they got my money (payment already been process, not on pending), but they said according to their "Fraud analysis", i am a fraud. So they won't ship me the item i had already paid for!
Very poor and aggressive customer service
When calling the store due to an issue with my online order I was spoken to very aggressively. I was so shocked, I’ve never been spoken to so rudely before, it was a simple enquiry about my order. He was aggressive and sarcastic in his manner with absolutely no need to be. I went straight to a competitor and had no issues.
just don't bother
waste of time. Save yourself the hassle. Poor attitude, false advertising by displaying a picture of items not included in sale, then expects the customer to "return unopened". How does one exactly return an unopened item when to find they have been lied to they must first access the package.....
[Name Removed] is very very rude and I believe has serious issues with the way he treats his customers, I had a faulty product within warranty he refused to refund me, made me go to a third party who helped me get a refund off him but then he made me pay a $7.00 refund fee even know the product was faulty and in warranty, he abused me over the phone, failed to return any emails and lied a number of times with what he was going to do, he made me wait 2 weeks for a refund, then abused me when I called him asking why it wasn’t processed when he told [Name Removed] at the third party company it was.
- Online store
- Verified customer
Fake medela bottles
I purchased a 6 pack of 150ml medela breast milk storage bottles from both Baby Bunting and Nursing Angel, the ones from nursing angel had brittle plastic and could be pushed in, the baby bunting ones were hard and couldnt be indented. There were also minor differences in the print placement.
The worst experience ever. Dont recommend to anyone.
Want to warn people to not order from this website. I wish i read reviews first. First stuffed a few of my orders and charged with refunds not coming through. In addition I have paid for the courier same day delivery since I urgently needed that product and it obviously wasn't delivered (looks like they don't do anything right) and wasn't refunded. Hope will help other people and they go and buy stuff from more trustworthy companies.
infant formula purchased 3rd Dec 2018, expiring 30 Jan 2019!
I have bought 20 boxes of Holle Organic Infant Formula Step 1 400g infant formula on the 3rd Dec 2018, received them on the 6th Dec 2018. Because my baby have had upset tummy since we opened this patch, I have noticed that these formula will be expired 30 Jan 2019, which is end of this month and the manufactured date of these formula were from Sep 2017. I don't know how the formula been stored but it is very obvious that Nursing angel didn't purchase the formula directly from the supplier and they have definitely been sitting there for a very l...ong time! I don't know if the formula cause my baby's unset tummy ( she is on this formula since she was 4 months old and never had any problem before). But I am very disappointed and surprised that Nursing Angel sells soon to be expired infant food without any notification to the customer!!! I have emailed the company and the reply I got is "Selling a product with 8 weeks until expiry is absolutely OK and perfectly reasonable and has no requirement for any additional advice or warnings. If you go into any Coles or Woolworths you will find hundreds of items for consumption with expiry dates of just a few days. Even now with 3 weeks until expiry, which would be conservatively applied at any rate and if they product has been properly stored since purchase the product will still be perfectly sound and safe to use." I think the company ignores the important factor between online shopping and retail shopping. Customers could read what they get from the supermarket, but for online shopping, the customers HAVE TO rely on the information that the online seller provides. It is not like I have a choice to know that these formula will be expired soon and I still made my purchase! This is the most ignorant reply I have ever seen, without even a simple apology!!!
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