Reviewer Photos & Videos
Horrible Customer Service
Purchased the Haakaa nipple shield, upon receiving realised it was not appropriate size so asked for refund...
Response was pretty much zero customer consideration, no questions about whether we actually took product out of packet, not even an indication that they wanted to start a productive dialogue to de-escalate the issue... Just a blanket no.
I understand that the issue is with personal hygiene from their end, but at least have the decency to start a productive conversation rather than palming off a new customer into your terms and conditions.
In conclusion, avoid this company, they are money orientated and are not interested in what you have to say.
Absolutely terrible company!
I ordered three boxes of Holle baby formula, 12 food pouches and two boxes of Holle biscuits. The Holle formula arrived spoiled despite being within ‘best before’ date. I tried to return the two unopened boxes so I emailed them. They replied three days later. This was after applying on their website for a refund couple of days after emailing them. I was told they do not refund money for formula and product will need to be returned 10 days after an order has been placed. At this stage, it has already been 7 days and we live in North Queensland, ...which means the products would not be received by then within that timeframe even if I posted them immediately. I am absolutely disguised how this company operates. They issued a refund for the expired product they shipped, however, did not even apologise for sending an expired product. A replacement product would have been appreciated as I paid over $22 for shipping. I tried to leave a review on their website and it comes up as hidden from their website. What an absolute atrocious way to handle negative feedback.
- Online store
Poor customer service- buyer beware
I purchased the Medela Breast Pump Kit and paid for express delivery as I was hiring a breast pump. The Kit was picked up by the courier on the 17th of Feb and should have been delivered next day or the day after at the latest. The Kit did not arrive until the 24th of Feb, which is only a week however when you have a newborn who is not feeding and you need the kit urgently every day late matters. Fastway's standard response was well if not today then tomorrow, for each day that I rang to find out where it was. Nursing Angel did little to help w...ith the situation. By the Friday (21st of Feb) I cancelled the order and called Fastway to return to sender. Nursing Angel needed to call them to get the package returned as well. On the Monday the package was delivered despite my request to cancel as I had now sourced another kit. Originally I signed for the package as I was expecting a package from another company but as soon as I realised it was the cancelled kit I handed it back to the courier. I do not have the package and Nursing Angel are not bothered with helping me as they clearly have their money. Their lack of interest in helping me has left a bad taste in my mouth and I strongly encourage potential buyers to think of choosing another supplier as they are only after your money. If something goes wrong you are on your own.
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The worst company I’ve ever dealt with!
I purchased 3 boxes Holle infant formula, when I received it it was the wrong one (number 3 in place of number 1) the order said I’d ordered number 3 so I thought it was my error and emailed to ask if I could exchange. I got no reply so called and was met with a rude man who barked at me over the phone to check make a return online. I didn’t get a confirmation so again, called and was met with the same rudeness from the same man but he accepted my return and I promptly posted the 3 boxes back.
I then didn’t hear any more and didn’t get a refund...
just don't bother
waste of time. Save yourself the hassle. Poor attitude, false advertising by displaying a picture of items not included in sale, then expects the customer to "return unopened". How does one exactly return an unopened item when to find they have been lied to they must first access the package.....
[Name Removed] is very very rude and I believe has serious issues with the way he treats his customers, I had a faulty product within warranty he refused to refund me, made me go to a third party who helped me get a refund off him but then he made me pay a $7.00 refund fee even know the product was faulty and in warranty, he abused me over the phone, failed to return any emails and lied a number of times with what he was going to do, he made me wait 2 weeks for a refund, then abused me when I called him asking why it wasn’t processed when he told [Name Removed] at the third party company it was.
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