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Nursing Angel
Online store, Physical storeTerrible customer support
There's no option to talk to a customer representative.
The way of communicating to customer isn't proper. My ordered item was sent back to sender. The reason they say, address not proper. Well the courier service didn't bother to call the receiver to check if they're available to collect or confirm the address.
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Worst customer service
I recently contacted Nursing Angel to request a price match for a product. I followed the directions on their website and received no response. I contacted them via email to follow up, to which I got a blunt response saying they won't price match because the competitor doesn't have stock. I was confused at this as I had checked prior to submitting and there was stock. I checked again through the link I sent. Yes, still stock!
I phoned them to discuss and the home was answered by a man who clearly was not interested in even discussing the matt...Read more
er. I explained the situation and again he said there was no stock. I said I had gone through to checkout online and at no point was it said in the competitor website that there is no stock. He said well there isn't! Erm?!! I explained that there clearly is and he went on in a very rude, angry tone, to go on about how they ship directly from the supplier and competitors don't have stock etc etc - all nothing to do with a price match whatsoever! He basically shouted that sometimes the prices are too low, to which I asked what the actual reason was not to price match, given that the initial response I got was that there was no stock at the competitor. He made no sense in his answer and said we just aren't going to do this price match and to go elsewhere. I kept my calm but stated to him that this was unacceptable customer service, and that they have lost my custom, and put the phone down. Do yourself a favour and don't bother with this company. The products will be fine, but if they lie on their website about a simple thing such as a price match, imagine if you had an issue with your order or product - they definitely won't be going out of their way to help you resolve, going by my experience. I would rather pay more and go somewhere else!Similar opinion? Write a review on ProductReview.com.au!
Juanyang Z.Sydney, NSW
Terrible online store
this company with funny "Fraud analysis" software. and no brain staff. they got my money (payment already been process, not on pending), but they said according to their "Fraud analysis", i am a fraud. So they won't ship me the item i had already paid for!
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Find out how Nursing Angel compares to other Mother & Baby Shops
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- Nursing Angel
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Avoid
I wish I had read more reviews. Ordered a project (bottle) and the teat is faulty. I have emailed twice to ask for a replacement with no reply.
Non existent customer service.
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NataliiaSydney, NSW
- 4 reviews
The worst experience ever. Dont recommend to anyone.
Want to warn people to not order from this website. I wish i read reviews first. First stuffed a few of my orders and charged with refunds not coming through. In addition I have paid for the courier same day delivery since I urgently needed that product and it obviously wasn't delivered (looks like they don't do anything right) and wasn't refunded. Hope will help other people and they go and buy stuff from more trustworthy companies.
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Questions & Answers
Mel S.asked
I have ordered a Medela breast pump and bottles from nursing angel, they have said it has been shipped straight from Medela but Nursing Angel do not have any tracking or confirmation it has been sent. Just wondering if anyone else has had this issue??
Tori Casked
I am looking at buying something online and was wondering if its trust worthy?
1 answer
Yeah they are. They have a physical warehouse in Chatswood, Sydney and operate out of that. Australian owned and run.
Details
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