- Verified customer
Started off great but unfortunately the process was not enjoyable at all.
The consultation process was fantastic, I could not fault [name removed] and the build itself was quick but I have nothing positive to say about the site supervisor and what happened during the build or handover. The site supervisor breached my confidentiality by sharing personal details regarding my payments with my grandparents making them feel extremely uncomfortable and preventing them from returning to the site as they were driving and walking through my block frequently before this incident. When I raised the matter with Oakford they stat...ed the site supervisor believed it was my father, this still does not excuse him almost "harassing" them about why I had not made the payment and claiming I was behind in my payments when in fact the gutter was poorly done and I refused to complete the payment until it was fixed. Why they thought it would be appropriate to discuss my personal matters with anyone on site which was not the home owner is beyond me and not appropriate. The site supervisor cancelled and changed meetings, he cancelled my 5:15 appointment at 5 then telling me he was on Annual Leave for over a week and could no longer book any after hour meetings (funny enough the following week when he wanted my final cheque he could meet me at 6:30). The house was not cleaned upon hand over and has since been cleaned however is still dirty, little things like the storm water as cement dried in it, the bathroom floors were not mopped, windows still have texta marks on them and the floors has what seems to be glue on them. I have found a chip in the floor that someone has attempted to cover with putty. When raising issues with the supervisor the response is poor and it is not followed up. On the day I collected my keys, there was absolutely no congratulations or anything at all, and then I have since had a friend build with Oakford and she received a hamper, it really makes you feel poorly treated when Oakford pick which clients they give hamper to. I am extremely disappointed with the whole process and have felt like all Oakford cared about was getting their money with little respect for their clients which was extremely disappointing for a first home owner who was really excited to buy and build their first home. Unfortunately this is just the start of the issues I have dealt with which I believe did not need to occur and could be easily rectified but attitudes and laziness has made everything more difficult and the process has now been awful.
Questions & Answers
How can I obtain a ball park price on an Oakford design so that I will have some idea of what I can spend on a block of land..?
First time home builders and we are looking into Oakford homes but the quotes we are getting seem to be a lot cheaper than other companies which seems to worry me slightly. I was wondering if anyone has built with them and could give a rough idea of how much the final cost was compared to the starting quote? we are not looking for fancy high class products as we are young and would rather build within budget and upgrade latter where possible. Any help or advice would be very welcome. Thanks
I wouldn't be too concerned with the price. We found oakford to be exceptional value and having built before understood all the different specs. They're specs are in most cases better than the others for a lot less. I'm not sure why, maybe ask them, but I suspect their margins are smaller and therefore you save.
The quality wasn't compromised either.
I think you will find building with them and very easy process.
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