When looking for a builder a family member who is in the trade suggested Oakford. Glad he did as they have given us a good looking, quality home which was a hassle free experience. We have an unusually long, skinny block and they helped us find a design that would fit, but also give us the room we needed. The finished product is so spacious, considering only 7 metres wide!! The selection process was fun as each component a separate adventure so not so mind boggling. Plans were finalized quickly as we were going away, which meant the build co...uld start. It was exciting to return home and find a frame up. A couple of issues on inspection date were soon fixed in time for handover . Cost wise the original estimate was pretty close to final figure. An unknown underground tank was found on the property at time of excavation which had to be removed and dumped which added to the cost. Otherwise the build was done in the time predicted. We just love being there!! And plenty of room for the family.
Started off great but unfortunately the process was not enjoyable at all.
The consultation process was fantastic, I could not fault [name removed] and the build itself was quick but I have nothing positive to say about the site supervisor and what happened during the build or handover. The site supervisor breached my confidentiality by sharing personal details regarding my payments with my grandparents making them feel extremely uncomfortable and preventing them from returning to the site as they were driving and walking through my block frequently before this incident. When I raised the matter with Oakford they stat...ed the site supervisor believed it was my father, this still does not excuse him almost "harassing" them about why I had not made the payment and claiming I was behind in my payments when in fact the gutter was poorly done and I refused to complete the payment until it was fixed. Why they thought it would be appropriate to discuss my personal matters with anyone on site which was not the home owner is beyond me and not appropriate. The site supervisor cancelled and changed meetings, he cancelled my 5:15 appointment at 5 then telling me he was on Annual Leave for over a week and could no longer book any after hour meetings (funny enough the following week when he wanted my final cheque he could meet me at 6:30). The house was not cleaned upon hand over and has since been cleaned however is still dirty, little things like the storm water as cement dried in it, the bathroom floors were not mopped, windows still have texta marks on them and the floors has what seems to be glue on them. I have found a chip in the floor that someone has attempted to cover with putty. When raising issues with the supervisor the response is poor and it is not followed up. On the day I collected my keys, there was absolutely no congratulations or anything at all, and then I have since had a friend build with Oakford and she received a hamper, it really makes you feel poorly treated when Oakford pick which clients they give hamper to. I am extremely disappointed with the whole process and have felt like all Oakford cared about was getting their money with little respect for their clients which was extremely disappointing for a first home owner who was really excited to buy and build their first home. Unfortunately this is just the start of the issues I have dealt with which I believe did not need to occur and could be easily rectified but attitudes and laziness has made everything more difficult and the process has now been awful.
Oakfords have fixed my bricks
After consultations with Oakford management, they have fixed & replaced my cracked bricks & mortar in a very timely manner at no cost to me. Thanks to Tom & his team! Great service & much appreciated!
Committed to client concerns
Although we are disappointed with the kitchen and means we need to find our own Kitchen/Cabinetry provider to fix at our cost, Oakford listened objectively to our concerns to try and resolve where they could. Unfortunately have been let down by their kitchen contractors.
At this point the Site Supervisor has been excellent and probably one of the best out of the last 3 construction projects we have done with other builders. We have been impressed also with the sales consultant and senior manager.
So far Oakford seems committed to have goo...d outcomes for their clients. Just wish they had a different kitchen/cabinetry company to deal with. We have the rest of the house yet to finish and we hope that the rest of the house can be completed to a high level finish.
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My cracked bricks!
I would like to express my disappointment with Oakford Homes. I love my Oakford home, well I did until the outside brickwork started to crack.
Their 25 year Structural Warranty led me to believe that the damage would be repaired! After numerous emails & without coming out to see the damage, I have been advised that clause 23.1 covers the builder "we do not have to fix any problem caused by abuse, wear & tear, normal shrinkage or movement" & I have been told by their "client liaison officer" that Oakford Homes will not provide any assistance wi...
Oakford Homes Your still the Best
Well, our fourth build with Oakford Homes, there are several reason we always chose Oakford Homes again. From the very start with Ron May, he really knows design and what you need and will keep working with you until everything is exactly what you want. The whole team in this company is like a well oiled machine, everyone knows what to do and they do it really well. We have got to know them all and find each and every one of them friendly and very helpful." Love your work people" Our Supervisor, well what can I say, hard working, helpful, alwa...ys seems happy to take your call and discuss all stages of the build and address any concerns, Thank you so much, your the best. Now, we all know there are things that do not always go to plan, but, Oakford Homes we have found will do there very best to put your mind at ease and try to fix it. I would also like to mention, rarely do you hear from the tradies. I was fortunate enough to catch up with quite a few (all brilliant) and each and every one of them said that Oakford homes was the best for them to deal with and that they looked after their trade people very well. Finally, apart from helping unpack all these boxes, there work is done, Thank you again Oakford Homes
Questions & Answers
How can I obtain a ball park price on an Oakford design so that I will have some idea of what I can spend on a block of land..?
First time home builders and we are looking into Oakford homes but the quotes we are getting seem to be a lot cheaper than other companies which seems to worry me slightly. I was wondering if anyone has built with them and could give a rough idea of how much the final cost was compared to the starting quote? we are not looking for fancy high class products as we are young and would rather build within budget and upgrade latter where possible. Any help or advice would be very welcome. Thanks
I wouldn't be too concerned with the price. We found oakford to be exceptional value and having built before understood all the different specs. They're specs are in most cases better than the others ...for a lot less. I'm not sure why, maybe ask them, but I suspect their margins are smaller and therefore you save. The quality wasn't compromised either. I think you will find building with them and very easy process.
Who did you end up building with? And what was your experience like?
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