I bought the tyre pressure sensors and am so disappointed.
I’ve spent 3 month traveling through the middle of Australia and over to the west . This time of year you get weeks of good sun all day . But apparently that’s not good enough to keep the battery charged .
Very disappointed, would never recommend this product to anyone .
Pathetic customer service
Bought an OBD2 to KTM cable with tracked post but item never arrived and was "return to sender". Customer service couldnt be bothered to check with Auspost the reason why it was returned and just said call Auspost.. they then stated if I wanted it resent I have to pay $12 extra. LOL. I asked to cancel my order and they then said I would pay the $12 and an additional 10% cancel fee. Without me even confirming, this was actioned as a refund... Now going through paypal to claim my full refund as these people wont man up and acknowledge their mistake. DO NOT BUY ANYTHING FROM THEM. Look elsewhere even eBay/Amazon is better
Purchased in August 2021 for $28.00.
Perfect scan tool for the DIY
The first time I used the OBD2 Scan Tool it worked to perfection. It highlighted two errors which explained an intermittent engine misfire. It was easy to use and allowed me to clear the errors and get the car to a mechanic.
Purchased in June 2021 for $39.00.
Bad Customer Service
I purchased a Caravan Trailer Solar Tyre Pressure Monitoring System early June 2021. In mid June I submitted an online enquiry regarding how to turn the monitoring off on 2 tyres so that I could only monitor 4 tyres not 6. In my submission, I mentioned that I had followed their online video on how to fix this issue, but it didn't work. I received a reply the same day asking had I watched a video which they sent the link to. Which was the same video I had watched already. I replied that it was the same video, could they give further assistance. ...I have replied twice to this email asking for assistance as well as submitted another online enquiry, all with no reply. I have also had a review request sent by them, which I gave them a bad review and still no reply. I haven't tested the product as yet in travelling, but if this is any indication of their support, it is not a unit worth buying. Stay clear of items that are not supported.
Purchased in June 2021 for $165.00.
Boost (psi ) reading wrong
Bhought this to check my boost level in my bmw 135i , the boost reading does not go past 2.9 psi ( this can’t be right as running much more boost probs round 18 psi , contacted obd2 never heard back form them
Purchased in May 2021 for $99.00.
One sensor wouldn’t pair.
One sensor wouldn’t pair , tried many times. Emails won’t send off their website and live chat drops out and won’t reconnect
One phone call would solve the problem but they don’t have a phone number
Very frustrating, wouldn’t use them again
Odb scan gauge
Not really satisfied not disappointed so 3 star. Odb sent me a defective product replaced. Waited 2 weeks before I could use it. They should do better check quality with what they send. Others. here dont seem to have same fate but I did send video when asked to so maybe why. Had fun. Reading comments here just shows how desperate some can be just to return stuff they used. Sad to see how retail selling abused this days.
Purchased in May 2021 for $100.00.
vw audi scanner from obd australia
Just got to understand how to use it and I'll be off. But great service and would buy from them again. cheers guys for an awesome product that saved me money
Purchased in April 2021 for $195.00.
Bad customer service - faulty product!
I checked with OBD2 Australia to ensure the module would work with my exact vehicle prior to purchase. Upon fitting, I initially assumed I having connection problems.
We did initially talk by phone to work through the problem, before I was told my 2 year old laptop was out of date. Sometime (10 months) went by before I could afford to purchased another laptop and found the module would still not connect. The problem now clearly not with my laptops.
I contacted them again with proof of purchase to address the problem and was told it has been...too long to do anything about it now. They no longer have phone contact details and only address customers by email. That in itself speaks volumes. Buyer beware. I do not recommend this seller! Consider purchasing from a more reputable supplier - that is contactable by phone!
Purchased in June 2020 at eBay for $88.00.
Car/4WD solar TPMS
I can’t say a bad thing about this. Install was as easy as it was to unbox. Automatically connects and shows the pressures and temps as soon as you hop in the car. Automatically turns off and on with movement. Keeps itself charged with the solar panel that you can barely notice from the outside of the car. What more can I say?!
Purchased in May 2021 for $78.00.
No customer service at all!
Purchased OBD2 Bluetooth scanner, used twice for less than 5 minutes and second time it killed the battery. Was using it to familiarise its operation only. Website now states it does not suit my vehicle but did not state this when purchased. Emailed 4 times regarding this issue but no reply whatsoever. Will never buy or recommend them. Be Warned !!
Purchased in April 2021 for $50.00.
Item has not arrived - OBD2 fails to correspond
ordered a scan tool through PayPal directly off your website last week, also allowing for quicker postage (3days) through express post however, nothing has arrived? ($488.90) .
have tried to send emails to OBD2 directly with no response and the live chat button has since disappeared from the phone that purchased the item. Tracking details have not been provided as promised on purchase either!
Is this a scam, cause I’m not feeling too impressed with OBD2 service at present! - considering taking this further if I don’t get a response
Worst Customer Service
If you are lucky enough to receive a product that works or connects to your vehicle you have done well. God forbid you have a problem and require assistance or a refund, as you will have better customer service from the ATO! You will end up wasting your time recording videos and screen shots proving a fault, then more shipping expenses sending the item back, only to be told 2 weeks later the item works flawless on a completely different model vehicle they test it on. This was their reply below when stating the facts in an email with all the ...evidence the product did not connect but another did. "Once testing has been concluded, we will decide whether it will be refunded in full or not. IF YOU WANT YOUR REFUND YOU WILL HAVE TO BE PATIENT." There is a reason they have no phone line, no google reviews but instead the worst customer service with attitude I have ever experienced. Good luck if you decide to make a purchase from this unprofessional business.
Purchased in March 2021 for $57.90.
Pefect tool for every Land Rover owner
I specifically bought this to clear an SRS warning light that annoyingly appeared on my Disco (I think that was partly my fault when I removed the seats to clean the bottom thoroughly). Initially I thought of going to the dealer but a few searches online I realised that instead of spending $$ with the dealer, I'd rather get my own scan tool which I can use anytime to get rid of warning lights. There a lot of sellers out there but I chose local so went to Obd2 Australia. Ordered the scanner on a Saturday, it arrived the followi...
Purchased in April 2021 for $189.00.
Handheld from OBD2 Australia
I received an item with scratched screen and looked used but obd2 replaced with new and let me keep used one. It cleared check engine on my Honda and saved me money as mechanic wanted 50 to clear it and it came twice and this scanner is 58 so will definitely save me more if light comes back.
Purchased in January 2021 for $59.00.
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