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O'Brien
4.4 from 1,987 reviews · View Statistics

19 questions from our users

Cate
Cateasked
O'Brien

O’Brien, why don’t you be honest and transparent and change your policy about telling customers about installing after market windscreens? Why should we have to specifically ask you for a genuine one that is covered by our insurance? How are we supposed to know about aftermarket ones if you don’t let us know??? Are the insurance companies paying you bonuses?? That would be an interesting investigation! And stop telling us about how your aftermarket ones are the same quality, can’t you tell from all the feedback they are not!!! Another deceived customer, with an aftermarket screen that is so distorted and not sealed properly!!!

2 answers
Minty3
Minty3

So it’s not just me that had this experience
And they tried to tell me that it was my car a new Subaru that was the problem

Cate
Cate

Hey Minty3, go thru all the feedback, no not just you, complain and voice your case.

Snp
Snpasked
O'Brien

O’Brien recommended to replace my Mazda windscreen and said everything is covered part of my insurance. I was very happy and said yes. But they didn’t tell me it would be a aftermarket xyg glass. I realised this after one of the car repairer pointed to me by saying this is a aftermarket windscreen.
I think I have been cheated by O’Brien by hiding the fact to me.
Don’t you think now O’Brien should replace my windscreen to genuine Mazda free of cost for not telling me the replacement windscreen is not going to be genuine Mazda?
If not to whom I can escalate this?

3 answers
O'Brien
O'Brien RepresentativeO'Brien

Hi there, O'Brien® uses glass sourced from reputable manufacturers and presents with all the same specifications and features as your original windscreen. Glass sourced by O'Brien® complies with all the Australian safety and design requirements. Upon request, in some cases we can also fit original manufacturer glass however as your windscreen replacement was covered by insurance; if you have any questions regarding the specifics of your policy we recommend you speak directly with your insurance company. Regards, Nicole

Snp
Snp

Hi Obrien, Just for your information. I came to your centre directly with the hope that you will recommend which is best for my car. I had booked an appointment and paid for the chip repair in advance but your technician suggested to go with insurance. He took my policy details and checked in his system and told me everything is covered and I don't need to pay anything for the replacement windscreen. But why did not he tell me, the replacement windscreen is going to be an aftermarket one but not original Mazda?
Do not you think, it is misleading or deceptive conduct by your technician?
If he could have told me then I would have just repaired or should have asked him to go with original windscreen instead of aftermarket product.

Cate
Cate

Hey SNP I agree very deceptive. Going thru a similar issue!! Got a generic Chinese import instead of genuine Skoda windscreen. Was told I needed to ask for that. Chinese one cost $894 and all distorted and not sealed properly as wind coming in! Cate

Mark Furmston
Mark Furmstonasked
O'Brien

I am about to replace a windscreen in my Ford Focus RS. Will the windscreen be an OEM calibre or a cheaper aftermarket product. I have been stung with this before and noticed that cabin noise increases and the aftermarket products can be missing the plastic laminate layer that OEM windscreens possess.

1 answer
O'Brien
O'Brien RepresentativeO'Brien

Hi Mark, as mentioned below, aftermarket glass sourced by O'Brien is from reputable manufacturers and presents with all the same specifications and features as your original windscreen. It also complies with all the Australian safety and design requirements. Subject to availability, you can also request OEM glass. If you have any further questions, our customer service consultants will be happy to discuss.

Mark F.
Mark F.asked
O'Brien

Are the windscreens you replace of equal quality to the OEM glass which most manufacturers use?

3 answers
paulbarbu1610
paulbarbu1610

The quality is poorest they can find They did change our windscreen thru insurance and a week later we started having issues with it and they refuse to change it My advice: Get the original windscreen from the manufacturer. O’Brian are complete riip off

O'Brien
O'Brien RepresentativeO'Brien

Hi Mark, Aftermarket glass sourced by O'Brien is from reputable manufacturers and presents with all the same specifications and features as your original windscreen. It also complies with all the Australian safety and design requirements. Subject to availability, you can also request OEM glass. If you have any further questions, our customer service consultants will be happy to discuss.

Ian
Ian

Don't bother using their samesame windscreens, save yourself all the grief and ensure OEM is fitted.

suk r.
suk r.asked
O'Brien Electrical

Someone visited my house for the quotation, he had a look and discussed regarding light installation and said; will send quotation later but it’s been couple of days heard nothing about quotation. So, I really don’t think this is good service. But best of luck....to entire O’ brain electrical team

1 answer
O'Brien
O'Brien RepresentativeO'Brien

Hi there, I'm sorry to hear you have not yet received your quote from O'Brien Electrical. Could you please let me know which O'Brien Electrical location you were dealing with and I'll get them to contact you as a matter of priority. Either respond to this comment or email feedback@obrienglass.com.au. Regards, Nicole

Dan
Danasked
O'Brien

Do you guys do after pay on household windows?

No answers
Greg
Gregasked
O'Brien

Hi
Do you supply OEM windshields as well as aftermarket such as SYG?

2 answers
Damo
Damo

Good day Greg,
I bought a aftermarket wind screen wiper (1) for $40 at a spare parts auto supplier, and O'Brien glass supplied (2) for $45 fitted, and they were near identical to the original wiper's for that car. I am an off the street car owner, I do not sell anything.

O'Brien
O'Brien RepresentativeO'Brien

Hi Greg, thanks for your question. We certainly do supply OEM windscreens where applicable. If you have any further questions, do not hesitate to email feedback@obrienglass.com.au or give our experts a call. Regards, Nicole

Pete
Peteasked
O'Brien

Just some feedback we were a little disappointed to see a scratch on our new windscreen the day after we got it replaced and we paid for new wiper blades too so to reduce the likelihood of a scratch. Is there any way to polish the scratch out?

1 answer
O'Brien
O'Brien RepresentativeO'Brien

Hi Pete, sorry to hear this as there shouldn't be an existing scratch on your brand new windscreen. If possible, could you please return to the branch who serviced you and ask them to examine the scratch and investigate? They will be able to advise on how to proceed. If you're unsure which branch serviced you, or have any further concerns do not hesitate to contact us at feedback@obrienglass.com.au. Regards, Nicole

Pete
Peteasked
O'Brien

Everything was done professionally such that the installer tested the rain sensor prior to removing the old windscreen. However, that must not have been tested upon installing the new as the first day it rained, the sensor was found not to work. What do I do now? Does O'Brien fix this issue?

1 answer
O'Brien
O'Brien RepresentativeO'Brien

Hi Pete, Sorry to hear your rain sensor is no longer functioning. Could you please email your job number and contact details to feedback@obrienglass.com.au, and we will investigate further. Regards, Nicole

Ania
Aniaasked
O'Brien

Service and all was great, but a plug went missing & needs to be replaced. Can email pic.

2 answers
Fired Up
Fired Up

Too little information. Why not just contact them directly rather than ask via a review site?

O'Brien
O'Brien RepresentativeO'Brien

Hi Ania, thanks for reaching out. In order for us to assist you in regards to replacing a plug, could you please email feedback@obrienglass.com.au with more information? Regards, Nicole

Tim W.
Tim W.asked
O'Brien

I was told the day before that I may have to pay for the windscreen if the insurance company hadn't done what they are supposed to do. They would give me a call the following day if this was the case. I didn't receive the phone call , I assumed that I wouldn't have to pay. When the job was finished the installer asked me how I was going to pay for it. Just disappointed what was said didn't happen. Just wanted to know why.

No answers
Robyn R.
Robyn R.asked
O'Brien

This site is blocking my attempts to write and submit a review. In particular, it is stopping me from giving my honest rating - and then it won't submit it. Is this summary too long? - see below
The rear window was booked in, but no show by O'Brien. They rang an incorrect number but instead of contacting the insurance company they just cancelled our booking! (They blamed the call centre who had repeated it correctly to me.) An after hours fee was then charged for the repair. There was no facility for re-tinting the window on site. I had to clean up glass from our driveway where the work was done. The two workmen were friendly and approachable, but management of the branch was flat out unco-operative.

1 answer
O'Brien
O'Brien RepresentativeO'Brien

Hi Robyn, I'm not sure why your attempt at leaving a review on this site is not working - I can see you have submitted this as a question. I'm also sorry to hear this has been your experience with us, it certainly does not represent our usual high standard of service. Could you please email feedback@obrienglass.com.au with your job number so that I can forward this feedback to the relevant parties. Regards, Nicole

Edna M
Edna Masked
O'Brien

What can I get to restock my phone speaker back on window

1 answer
O'Brien
O'Brien RepresentativeO'Brien

Hi Edna, thanks for the question. In order for us to give you a suitable answer, could you please email feedback@obrienglass.com.au with more information? Regards, Nicole

Mike
Mikeasked
O'Brien

I have a 2005 118i bmw hatchback which has a cracked windscreen to be replaced.
the rear view mirror appears to be wired through the screen. Is this going to cause problems? Would the screen and mirror have to be ordered through bmw, or do you handle that? My insurance company have recommended your company.

1 answer
O'Brien
O'Brien RepresentativeO'Brien

Hi Mike, Please give us a call on 13 16 16, and one of our friendly consultants will be happy to discuss the available options for your windscreen replacement over the phone. Regards, Nicole

Barsha
Barshaasked
O'Brien Vehicle Glass

I have done my glass repair with Obrien at Gregory Hills on 06/08/2018.
Just one month before I could see cracks on that part. I went to the office and let them know about it. Staff who was very friendly said he is not from that center and will let the manager know about it. I was told that manager will call me in this regard. He kept a photocopy of the invoice. After waiting for long I called them back again.
When I initially called for repair the customer guy told me that its warranty for life time, he didn’t tell me that if it’s cheaper one then there is no warranty of the windscreen in total.
When I got call back from one of the lady she told me in a rude way that I need to pay $2000 plus for that windscreen. The sentence she said was “WE DID NOT BREAK YOUR WINDSCREEN AND WE ARE NOT RESPONSIBLE OF THAT”. Is this the way you talk to your customer?
All customer service people should be trained in such a way that they deliver a correct information. Cheap marketing is not good for a company. I was in shock to hear that statement from that lady.
I want all of you to know that, you all need to find out initially what is covered and what not before handing out your vehicle to Obrien. To the company please do not do cheap marketing.
To the customers Please talk to your insurance provider they do give you free windscreen protection without any access for 1st time. Take that advantage rather than trusting Obrien.

1 answer
O'Brien
O'Brien RepresentativeO'Brien

Hi Barsha, I'm very sorry to hear that this has been your experience with us - it certainly does not represent our usual high standard of customer service and communication. I would like to investigate your situation further, could you please email your job number and contact details to feedback@obrienglass.com.au? I will then raise with the Gregory Hills branch manager. Regards, Nicole

Walter
Walterasked
O'Brien

I am currently getting noises from the windscreen, is this normal before it settles down?

2 answers
O'Brien
O'Brien RepresentativeO'Brien

Hi Walter, thanks for the question. Could you please email feedback@obrienglass.com.au with your contact details and any further information about the noises coming from your windscreen? We'll be in contact with you to further discuss your concerns. Regards, Nicole

O'Brien
O'Brien RepresentativeO'Brien

Hi Walter, thanks for the question. Could you please email feedback@obrienglass.com.au with your contact details and any further information about the noises coming from your windscreen? We'll be in contact with you to further discuss your concerns. Regards, Nicole

Mum
Mumasked
O'Brien

Got a quote sent out to me that was double to price quoted in person. No follow up call by salesman I rang him and he said thought you would be shocked by that. How about customer follow up and a courtesy call or perhaps suggest a different alternative! I asked for an amended quote without some of the original suggestions and am still waiting that was 2 weeks ago... Any update?

1 answer
O'Brien
O'Brien RepresentativeO'Brien

Hi there! I'm sorry to hear this has been your experience with O'Brien so far. In order for me to investigate further could you please provide your contact details to feedback@obrienglass.com.au? Regards, Nicole

Wally
Wallyasked
O'Brien

Hi! I have had the rust repaired across the top of my windscreen and a new screen fitted. Now it leaks when it rains down the drivers side. Was wanting to know if you guys can seal the screen without having to replace it as it is a new screen? Just not sealed properly in the first place I imagine. Cheers.

1 answer
Glenn
Glenn

Obrien can cut it out and reseal it but can not guarantee the glass won't break so you might be up for a new glass as well. Unless they did the job and it's leaking and u have proof that they did the job

John itchcock
John itchcockasked
O'Brien

Do you know obriens is a foreign owned company and uses mostly inferior Chinese glass

4 answers
Wild Wild
Wild Wild

No I didn't John, but it doesn't surprise me!

O'Brien
O'Brien RepresentativeO'Brien

There are many Automotive glass suppliers throughout the world, however O’Brien® and our parent company Belron® (the world’s leading vehicle glass repair and replacement company) are committed to safety and quality. As such, we have partnered with what we believe to be the best of these suppliers. Our supplier Xinyi (XYG) is a global leader in glass manufacturing, serving over 100 countries around the world, with 25% market share of aftermarket automotive glass globally.

O’Brien® supplies all vehicle glass in accordance with Australian Design Rule ADR8/01. It is a requirement of ADR 8/01 that all glass product must comply with Australian Standard AS/NZS 2080 or international equivalent. Whether we are dealing with OEM product or aftermarket product, it must equally conform to the same international safety standards.

Malchizedec
Malchizedec

I've been researching the XYG aftermarket windscreens and have noticed O'Brien regularly quoting the Australian Design Rule ADR8/01 and It’s a requirement to adhere to the Australian Standard AS/NZS 2080. I have also noticed the comments by O'Brien regarding the quantity of glass produced in partnership with XYG.
I've a few issues with these comments.

The comments regarding the standards are made on this website and by O'Brien staff to imply the quality of the XYG windscreen. If you take the time to read these standards they relate to the safety aspects of the glass not the quality.

Get an answer from our members and O'Brien representatives

O'Brien

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