Occom NBN 25/5 (Boost)
Part of Occom  4.5 (537)

Occom NBN 25/5 (Boost)

 Verified
3.9

13 reviews · Statistics

PositivevsNegative
77% · 103 · 23%

Adequate Speeds Yes (4) · No (1)
Value for Money
3.1 (7)
Transparency
3.1 (7)
Customer Service
3.3 (7)
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Reviews

Occom › NBN Fibre › NBN 25/5 (Boost)13 reviews
Parth
Parth
  NBN 25/5

Best customer service

I am happy to be with Occom. They have very excellent service from the first day since I have ordered new model and activation. I have had problem in activation so I called customer support and an assistant named BHAWANA guided me through right way. She is very keen to provide customer service and I am looking forward to use internet and hoping that it will be not the same like other companies where first few months great and than low network or loss network issues in pick hours. Show details
agostina d.
agostina d.
  NBN 25/5

Perfect

Ayushi was great, helpful and kind. Thanks to her my wifi is working. Show reply
yan
yanNSWSydney, NSW
  Fair Incentive NBN 25/5

The third year using occom nbn

The staffs are professor and efficient, after sale service is awesome, easy to communicate with, I would recommend for sure. Show details ·  1
Value for Money
Transparency
Customer Service
Ted
Ted
  Fair Incentive NBN 25/5

Helpful support

Very helpful staff helping me to solve connection problems. Thanks Show reply
Alison L.
Alison L.3 posts
  NBN 25/5

Awful. No Internet for four months

Internet would periodically cut out and I have since had no internet for four months. Couldn't help me troubleshoot it and lied and said it was an area outage. They then refused to refund me for the months when I had no internet. Awful service. Show details
Occom
Occom   DM   
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Gemma
Gemma3 posts
  NBN 25/5

Super Helpful Support Team

Called at 7.30pm sunday night as internet wasnt working. Support perspn walked me through how to reset and access the modem website so i could re-configure settings. Internet now working. Thanks for the quick solution.
Edward Z.
Edward Z.
  NBN 25/5

Review on Bhawana

Bhawana helped me to connect my internet after I spent 3 hours trying to figure out. She is quite knowledgeable and has patience. Show reply
Mick K.
Mick K.
  NBN 25/5

Honestly couldn’t ask for better service

I had to go through Occom as where I live the NBN is provided by RedTrain. Rashika was my first point of contact at Occom and has done nothing but provide the most amazing service throughout what turned out to be a bit of a nightmare to get connected, I must stress this was nothing to do with Occom, my RedTrain box was not working correctly apparently. Rashika and the team at Occom have gone above and beyond to rectify the situation and get me online, I would definitely recommend them 100%! The connection is great, works extremely well throughout my home both up and downstairs, and has been so far very reliable. Show details
Colm O.
Colm O.
  NBN 25/5

Worst service, Day 8 no internet, no updates

Weeks ago before moving to a new apartment, arranged for the OCCOM connection based on a brochure in the building. To be connected on the 6th, posted a model and plugged in on the 6th, it is now the 14th and no internet yet, not calling back, chat's time out and have to start again with someone new, no honest answers,
Again, I have asked for an update, last reply, an hour ago "Please give me a moment, I will check in our systems." and here we go again....the worst ISP yet Show details
Taylor M.
Taylor M.
  NBN 25/5

Maggie is great!

Really good experience dealing with Maggie! Spent a long time helping me to connect my internet. Took a while but we eventually got there. Thanks so much
Word word word
K Siu
K Siu
  NBN 25/5

Amazing tech support!

Worked with Maggie to resolve my issues. Tons of troubleshooting but she kept at it. Pushed me to look for a nbn box in my apt which I could not see until I opened a random door in one of the closets. Finally connected! Maggie is a legend. Thank you!
Gogo
Gogo
  NBN 25/5

Terrible and worst connection

I am working from home. So, I need an internet connection for all day. In 1 week, there was 2 different unplanned outage. One of them took half day(2:45 pm - 9 pm). Another one took from 4 pm to 7 pm. Today, I didn't get internet connection when I tried speed test until 4:30 pm. At that times, I always used my phone as a router(4.5G internet). At he same time, when I write the problem to the live chat, I had waited at least 10 mins after first reply and they replied always same template sentences. So, I am not happy my internet connection but in my build supports just 1 internet provider company, so I have to use it. If you have second chance to use other provider, you can pick the other one without thinking.  Show details
Occom
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Jean G.
Jean G.VICGreater Melbourne (Inner), VIC
  NBN 25/5

Very Helpful

I just signed up to OCCOM and I had a problem with setting up the network connection. However, after reaching out to OCCOM support, I have successfully and easily connect my network. Doris was very friendly and patient in helping me step by step.  Show details
Value for Money
Transparency
Customer Service

Questions & Answers

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Details

Compare all Occom listings
Occom Fibre
Occom Fibre4.6
(306)
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $64.88$69.88$89.88
Typical Evening Download Speed 23Mbps45Mbps90Mbps
Promotional Monthly Price $59.88$64.88$79.88
Promotional Offer

"Promotional price is for the first 6 months after signup, then reverts back to standard price"

"Promotional price is for the first 6 months after signup, then reverts back to standard price"

"Promotional price is for the first 6 months after signup, then reverts back to standard price"

Max Upload Speed 5 Mbps20 Mbps40 Mbps
Max Download Speed 25 Mbps50 Mbps100 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimited
Packages AvailableStandaloneStandaloneStandalone
Service TypeFibre and NBNFibre and NBNFibre and NBN
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