Reviewer Photos & Videos
Worst delivery options
Ordered a printer and had no option but a delivery from 8am to 5pm.
On the day of delivery between Toll and Officeworks they couldn't even let us know roughly what time delivery was going to be.
Order from a company with better delivery options!
Cancel Online Order with a Ridiculous Reason
I placed an order at Officeworks website for my retired parents with disabilities. Order was paid on a CBA credit card with SMS security code. 10 mins later the order was cancelled with so called' do not meet customer privacy and security standards'. What a ridiculous reason! What is the SMS code used for???!!! btw, the staff at OW stores are friendly and helpful. The online store sucks!
So I ordered a tablet from office works and it was faulty. I called to see my options and we chose to send it back and get it repaired ect. Just called them and was told I was given all the wrong info and now I’ve lost a tablet and my money. Would not recommend officeworks at all.
Cancelled my order and stuffed me around
Needed a laptop immediately for work so went into the store to buy. Sticker on display stated none in stock and to order online. No staff around to ask for help so ordered online. All confirmed for delivery the day after tomorrow, $1300 taken from my account. I then received an email from Officeworks stating the order was cancelled due to ' privacy and security requirements' not being reached. What the? I phoned the helpline and they weren't able to say what that meant but said I'd have to wait two business days for my $1300 to come back to ...me. Now I have no money, no laptop and my can't do my job properly until Friday at the earliest. Thanks for the stuff around and the impact on my job for nothing. First time using online ordering and will avoid it at all costs in the future.
Give me my money back!
Ordered a $500 phone. Order went straight through, seemingly no problem. Got an email a minute later saying that my order has been cancelled and I'd be getting a refund due to privacy and security standards... really? take my money, then cancel my order? Second time this has happened. Never again...
Expensive in a cheap way
I ordered a $270 fountain pen online ( Faber-Castell pure black 'E' motion fountain pen) which I love and I can't fault. The thing is, paying $270 for a pen you would think that it would arrive inside a fancy case and not some cheap cardboard box that looks like it's been opened a hundred times. Especially since the pen is valued at $170 everywhere else online. I chose office works because I didn't trust the other websites but next time I'll take my chances.
Great way to order. So easy.
Great process and so easy and quick. Highly recommended. From start to finish the process is so easy and simple.
I only have the keyboard, other part of the order still not alive even though i have been in 3 times to pick it up as had text msgs to say it had.
They called - Will go in tomorrow and see if they have it yet
Never order anything from them online.
I made a pick-up order for something that I needed urgently, they took my money and then emailed me right after saying they had to cancel it for the reason "it did not meet our customer privacy and security standards when shopping" and said they will be refunding me. Its safe to say that Im not getting my money back before I need it... Never use their online stores because its absolute trash. Go into their physical stores before you give them even a single cent.
- Online store
0 stars. Terrible customer service, rude staff
Would be 0 stars if possible.
I called Gledswood Hills Officeworks, all day for 3 days straight.
No answer whatsoever.
When I picked up my order a few days later the staff laughed at me when I told them.
Disgusting behaviour from Officeworks.
Poor customer Service
I visited Vermont South Officeworks on 23rd March 21 around 6.15 pm . I was waiting with couple of others in the line for nearly 25 minutes at the printing section . The staff in the section did not even bother to show courtesy to me saying " Sorry for the wait " . There were couple of staff from other areas of the store who could have given a hand in the printing area. None of the staff ( 3 of them) made any attempt to talk to the waiting customers saying " won't be long , thanks for waiting "
I asked for the Manager and told her about my lon...
- Online store
Ordered 4 items, got send one wrong one. Opened the box at pick up and left the whole box at the shop in order to get the right item with my order. Taken one week to be send the right item to the shop only to loose the rest of the Order........now they want me to chase it! Why? I am not employed there and I didn’t loose it, they did. Not happy Jane. Now I lost $60 dollars.....I am not chasing after the lost items. Never use them again, rather go to Kmart or target next time!
Staff was very friendly but hopeless in helping me.
- Online store
Such a horrible delivery service and no support
We ordered the Epson printer later this month and surprisingly, we got NOTHING from them. They did not deliver to us. The carrier didn't carry the Printer as they posted on the website. We tried to send them a lot of messages but no one has asked us. How horrible is it!!!!
Terrible click and collect
Ordered an hp laptop which supposedly arrived, "according to their tracking system" in Carnegie store last Tuesday 3 March, went to collect but alas! no laptop. Called the hotline 5 times for a week in regards to what happened to my order, but they have no idea what happened to it. They keep on saying that they will prioritise my case and the delivery team will be calling me. But a week later not a single call came from them. Ultimately, I just asked them to return my money, now I need to wait again for my money to be refunded to my account. No compensation for my trouble or even a sorry from the staff. Will not recommend or even use their online service ever again. Just a complete waste of time!!
Amazing customer service
I had an item get stolen upon delivery because I wasn’t home. It was a big whiteboard which I ordered for my zoom uni classes starting this week.
I called up and the lady serving was so lovely. I was a bit stressed because I’m as a student who can’t really afford for my things to get stolen. The woman was like ‘don’t worry, we’ll get it sorted’ in a genuinely caring and chirpy way. She arranged for another one to be sent free of charge with no questions asked or hurdles.
She asked me for special delivery instructions to include so it couldn’t e...
Lots of issues and no support
I ordered a couple of prints online, took so long as there was a glitch and message ‘something went wrong’ would come up. Not knowing what the problem was I kept trying. Order finally went through, still waiting the print (2 weeks ago). That’s not much of an issue, I can wait but it is so difficult to get in touch with someone to check on the status and I won’t bother emailing as I sent an email over a year ago in regards to a different enquiry, still waiting for a response.
I chose officeworks because they are cheaper than most places but it isn’t worth that pain.
Officeworks is not the issue, its the courier company.
I had ordered from Officeworks once before and had a really good experience (shipped and arrived quickly, received email updates along the way) so was not concerned about buying from them again. Second time ordering the experience was slightly different. The package was dispatched and I received text confirmation and then it didn't come and I got an email stating that I had not been home and a card was left (not the case, was home all day and no card was there). When I called the courier company, they said that the guy had "ran out of time and ...hadn't actually come to my house at all" and would be back tomorrow and I should call again in the morning to confirm (which I did). The package did arrive on this day but as someone who reads reviews and gets pretty anxious from doing online shopping, this misinformation and extra hurdle made my experience difficult. My advice would be to just be aware of Toll and make sure to call if the package does not arrive. For me, the issues arose from the courier company making up things and adding more stress to the process. Would shop here again online but would be more aware of this sort of thing.
Garbage click n collect
I ordered a sit stand desk and opted to collet it at my local store when it was in (estimated 1 week max). Five weeks later and my desk still was not in. I called twice in the five weeks to ask when I could expect it and was told not to call as someone would contact me when it was in. I went in the store to speak with someone about the odd additional 3 invoices I had been sent only to find my order was out the back and had been there for awhile along with 3 duplicate orders with my name on them. I will NOT be shopping at Officeworks again. One positive is the in store staff are LOVELY!
Last year i brought multiple canvas prints for Christmas. I was so happy when they came as it was exactly as i ordered, it was efficient and the people i gifted them to were happy. After that i brought another for my own home. Will buy again for sure.
Delivery date is not accurate no explanation from them as well why it is delayed. Customers service need to wait atleast 20mins for them to answer. Never gonna order again
Questions & Answers
I recently ordered products that were out of stock, although the web site allowed me to purchase these products, I rang customer service, and they explained that new stock should be arriving soon. I have an invoice, and tracking says, preparing order, and the delivery date is today. Does this mean my order is in stock, and preparing for delivery, or does it mean, we are waiting for new stock to arrive, which could be whenever. I really don't want to wait, as this has happened before, I waited for over a week, and ended up cancelling the order, as no one could tell me, when the stock will arrive if ever.
If I wanted a response I would have contacted them directly rather than using a review site.
If it has happened before...go elsewhere obviously.
(I went to the shop and they were able to check directly, confirm stock and delivered next day)
I did contact them directly, and they told me my order was out of stock. Then when I looked at the tracking it said, preparing order, but it hasn't moved from that. So obviously they are out of stock. So why put preparing order, when there's nothing to prepare yet. So you can see my confusion regarding this. I can't go elsewhere, because no one has what I ordered, unless I'm paying alot for shipping.
Sounds like a clear way forward for you
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