Rubbish timelines on delivery
Purchased ink online, states next day delivery and email tracking update reflected the same. Didn't arrive and when I called I was told sorry but hopefully tomorrow, otherwise you can go get it in store and not accept delivery when it arrives?! What on earth is the point of inline shopping, next day delivery and tracking if none of it culminates in what is promised
- Verified customer
Don’t expect next day delivery from officeworks
I purchased an iTunes gift card online on Thursday 29th August. On their website it states next day delivery if ordered and paid prior to 5.30pm. I did this, expecting the order to arrive the next day after checking we were in the service area, and after receiving an email saying expected delivery next day. I have ordered this card as a Father’s Day present from my children to their dad. The only reason I ordered was because of next day delivery. As you can guess it DID NOT arrive. In fact, it was delivered Wednesday (today). Only 3 days late, ...for what it was needed for. Customer service is non existent. Everyone was sorry, but not one person was concerned with the fact that I forked out a small fortune, and then had to do it all again to get something else last minute because of officeworks lack of duty. And yes, I could have not accepted the item, but then I would have to wait until it went back to the depot and then I would have to wait to be notified it had been returned, AND THEN I would have had to call customer service, AGAIN to get the refund processed, and to be honest, at this point I have had enough of officeworks and their lack of interest in customers and the fact I have spent a fair amount of time in the last few days on the phone to them any way. I just want to warn anyone who is going to use their online service as user beware.
Really poor customer service
When I'm dealing with a company, either online or in store, the most important attribute for me is customer service. I was trying to buy new ink cartridges. I found them far cheaper online. The online chat popped up and asked if I needed any help so I asked if they price matched. I got a response that said go in store and talk to them or perhaps try calling customer service. Why would I spend the time and effort to go in-store to check something that the online help should be able to assist me with. When I responded with this I was told t...hey can't process price match orders through the online help and I needed to phone it in. I wasn't making an order - I was making an enquiry about their policy. The online person then shut down my access to the online chat. So I rang. After negotiating the quite convoluted phone support menu, the woman on the other end argued with me about the product and then finally said they didn't carry the cartridge twin packs that I was after and therefore they could only supply me two individual cartridge packs at a total price that was more than $30 more expensive. We have our business account with these guys as well. I'm going to be suggesting to our office manager that she look into instation.com.au online to find our business products cheaper given the Officeworks online customer support has given me no reason to remain loyal to them despite their higher prices.
Don't Order Anything Online From Officeworks If You Want To Keep Your Sanity
Two weeks ago I ordered a desk for my son online from Officeworks for collection at their Milton branch in Brisbane. At the time of ordering, their online shop stated that they had stock. So my partner went to collect the desk 3 days later on Saturday. On arrival they were informed that there wasn't any stock at the branch and that we would have to wait until stock was sent from the warehouse. They also said that it shouldn't take more than 3 days. As we hadn't heard anything from Officeworks, I contacted the Milton branch on Wednesday last wee...k. They informed me that the desk would be delivered to their branch by Monday. Well, Monday came and went and still no communication from Officeworks. I went online this morning and selected the tracking option on the order. It said it would be delivered today for collection tomorrow. Not trusting this information, I phoned the Milton branch to confirm that they indeed had the desk and was informed that they hadn't received it yet. I then asked them to confirm that they would indeed receive it at some point today and was told that I would have to contact the warehouse myself for that information. I contacted their warehouse and was told that they had no stock of the desk at all and then promptly cancelled my order. I got a refund and then decided to make a formal complaint. Believe it or not, Officeworks doesn't have a single person or department dedicated to dealing with complaints. I guess they don't really care about customer service. I am absolutely flabbergasted that a company as large as Officeworks can operate like this and still stay in business in this day and age. Mine is not an isolated case as my brother in law has had the same experience in the last month.
14 days to have 3 banners printed.
Ordered 3 banners online, estimated time was 4-8 days. 11 days later I rang and was told they're in transit and will be another 3 days. So 14 days to have 3 banners printed and delivered. The trade show will be finished and we don't need them any longer. This is not the 1950's, I can get items shipped from China faster. No apology, just excuses. You get what you pay for. NEVER AGAIN.
Terrible customer service
We have been a loyal customer for over 5 years. We recently missed an invoice for $71 due to Officeworks having to backorder as they were out of stock. They sent another invoice when the stock came in, but we somehow missed it. Instead of contacting us (they have all our details), they suspended our account so we couldn't order anymore. We have spent over $22,000 in 5 years and this is how they treat us. Believe me it will take a lot for them to win us back. Terrible service.
Promises “Deliver Today” but never arrives
Seriously over companies who offer “Next Day” or “Same Day” delivery but fail to have it delivered as promised and then find that the order is now delayed till the following week! Not good enough... I am home ridden due to an accident at my workplace and can only get things delivered. Serious dissatisfaction!
TERRIBLE. Next day delivery what a LIE
Ordered a $300 item + $40 Next day delivery and its been 5 days and still waiting. Tracking number is full of it, just keeps changing date and each page says a different day. Pick up your item if your going to buy something otherwise be disappointed. I live in metro area adelaide and they sent my item from melbourne. Never again
Terrible. Poor customer service, take money but don't deliver. Stay Away
This is happening second time with me, I ordered, but it never delivered. I called the store and they even cant find my order number and ask to call 1300number. Please understand, online shoppers don't have time to visit or be on hold for hours at 1300 numbers.
Absolutely incredible service
Bought a bluetooth speaker at 12.30pm Tuesday from them via Ebay and they tried to deliver it the same day at 3pm that afternnon, however i wasn't home. Rang their courier, Toll and rearranged the delivery time to the following morning, Wednesday. And bang it was delivered. I cant fault their incredible service.
Will never use online ordering again, disgraceful
Placed order 25/7/19 for next day delivery. Did not arrive and no notification received. Got Email on Monday to say it was delivered but it was never received. Rang the call center on Tuesday and the guy who answered told me he would get the order out again and it would be here within a couple of hours. When it hadn't turned up after 6 hours I rang call center and they told me it was never re-ordered and the guy had lied to me . They apologised and reported him to his manager apparently. They said Toll still had the parcel and they were trying ...to find out why. I asked for a refund and they said they put it back into my paypal and gave me a reference although I haven't seen it appear yet, maybe within 24 hours apparently. If you need stationary just go to a shop , this is not worth the stuff around and as with most call centres these days nobody gives a stuff. Very disappointing.
- Verified customer
Excellent online store and Fast shipping
I have been using Officeworks online store for more than three years. I never had any issues.
Officeworks' website is very simple and secured. Multiple payment options such as PayPal, AfterPay, Zip are really convenient.
Their shipping service is excellent. Almost next day delivery is guaranteed.
Click and Collect - Payment taken but no product
Rang the Albury store to reserve and IPAD PRO. It was put aside, I was advised by the customer service rep (Kylie) to pay by Click and Collect. I did that - payment taken and the item invoice came through and the item was on back order being dispatched out of Melbourne. I asked for a refund as I wanted the IPAD the same day, and have now been waiting 12 days for a refund. The customer service centre - Alley Team Leader, Sheree team Leader have not been in since. So I now have no IPAD PRO and no money.
Why is there no stock on so many products
If you do not have stock why do you have those items in the website. CHROMEBOOKS...for weeks and weeks you haven't even got one chromebook in most of your stores. Even fitbit that i bought a few months had to go to 4 stores to find stock. Seriously, who ever handles your inventory and stock..Hopeless.
Arguing with Customer Service!
Ordered wireless phone headset online Wednesday. Click & Collect available from local store in 2hrs. Called store to follow up. Not available. Had to come from Melbourne. Phoned Customer Service. Operator argumentative. Quoting what was appearing on website, which is not what I saw. No apology offered at all. Assured would be available Thursday. Phoned again. Now nobody knows where the item is. Somewhere between Melbourne & Adelaide. No idea when it will arrive. They have $300 of my cash and I still have no headset. Could have ordered from elsewhere on Wednesday morning, same day delivery. Not acceptable!
Questions & Answers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.