As of 3rd September until 31st Oct 2019, as part of a targeted consumer trial, Olay offered reviewers the chance to win 1 of 4, $50 e-vouchers to write a positive or a negative review. Participants of the consumer trial also received a full sized Olay product to provide their feedback. It is possible that the reviews below may be written by consumers that have participated within this trial. This trial is running across a range of Olay products, and only 4 vouchers can be won.
- Regenerist Micro-Sculpting Cream
- Verified purchase
Burning and Irritated
I purchased several products that were recommended by your skin advisor. My skin is burning , itching, red and looks burned. My skin is normally oily. But I am so disappointed in these products. I did send an email in regards to my concerns and issues
Purchased in August 2020 at Oil of Olay website for $125.00.
not oily and noticed a difference already. easy to use and gentle on my skin. My skin is usually sensitive to some creams, but this was perfect! I was amazed at the difference in such a short time
Not happy Jan!!
Needed a moisturiser for a short time, as I was staying at my parents. Couldn’t find the one I wanted, so thought oh that’s a cute little sample size that will be perfect. Used it on the Friday morning, then again on the Saturday night...woke up at home and could hardly see out of my eyes. I was horrified when I looked in the mirror. My eyes were so swollen and looked kind of alien shaped. I needed to be back at work in two days, but not looking like this. I was freaking out, as I had only just had leave. Then next day same thing, only my skin ...had got incredibly dry and felt like tiny little bumps all over it. Monday same, but skin felt worse, then Tuesday had to go to work with eyes still slightly swollen and skin all dry and flaking. It’s now Friday, so a week since I first used it and it’s still dry, itchy and peeling. I can’t even return it for my money back, because I threw out the receipt. It’s really very embarrassing, as I work in retail so face the public every day. This product should be removed from shelves, as there must be an active ingredient that is incredibly reactive to a lot of people. Not sure if we can contact the company? Tip: I have had a little improvement from using Shea butter with Vaseline over the top. Seems to be improving each day with use. This was recommended to a girl at Chemist Warehouse.
Purchased in May 2019 at Chemist Warehouse for $10.00.
Questions & Answers
For anyone who has had a skin reaction to this product. What did you do to help with your skin reaction? I have red itchy bumps all over my face and rashes that look like a sun burn from using this product.
I've used this product for years, mostly during the winter when skin is dryer. Opened a new jar this December and I'm itchy, red, and swollen all over my face and neck after one application. How did the formula change? I bought two large jars of this.
Olay Customer CareOlay
Hi Song, thank you for your message and feedback. Your feedback is really important to us and we would like to help you out. That does not sound right at all and you definitely should not be experiencing the above. Could you share with us where did you purchase the product from and when did you experience the above? Please feel free to reach us on our Facebook as we have a dedicated team to assist you from there. Thank you.
I purchased it at Costco several months ago. I applied cream from a new jar December 3 and noticed some itchiness the next morning. By mid-day the 4th my face and neck were red and puffy. I rinsed off with water and did not use another product for a couple days. It subsided by the 6th, but I started searching the internet to see if there had been some change in the formula.
Started using olay when i was in highschool white lotion with the black cap and white bottle since then im still using it, unfortunately no product available when i moved here in sydney they only produce it in asian countries. 25 years later im still using oley but its olay regenrist i can say it depends on the skin try to keep looking for products thats suits ur skin type. Greatful i found one, family and friends and some people thinks i go to doctors for skin care but never experienced it and thanks to olay for that!!!
My whole face feel like a really bad sun burn right after applying the cream. Redness and swollen afterwards. How to treat it? Bought at costco in December 2019.
Olay Customer CareOlay
Thank you for taking the time to share with us your feedback. We are so sorry to hear that you had an unfortunate experience with our product. We hope you are ok and recovering. Your feedback is important to us, and we would love to hear more about your experience.
Please contact our Consumer Care Team at 1800 028 820 and they will be able assist. Rest assured, our products have undergone rigorous testing and we have always place the safety of our consumers as our top priority. For more information on our product testing, please visit: https://anz.pg.com/product-safety/
Olay Customer Care Team
|Release date||Dec 2007|
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