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As of 3rd September until 31st Oct 2019, as part of a targeted consumer trial, Olay offered reviewers the chance to win 1 of 4, $50 e-vouchers to write a positive or a negative review. Participants of the consumer trial also received a full sized Olay product to provide their feedback. It is possible that the reviews below may be written by consumers that have participated within this trial. This trial is running across a range of Olay products, and only 4 vouchers can be won.
Olay Regenerist Micro-Sculpting Cream
HELENMetropolitan Adelaide, SA
I am a new customer
I was quite surprised by the deceptive packaging - large box with small jar inside. Also, is there a trick to opening the jar for the first time without smashing it?
Purchased in October 2020.
3 comments
Yes, it's the 50g jar and I bought it at my local Coles. I've just discovered how to open it, mainly because it was leaking some of the cream.
Olay Customer CareOlay
Hi Helen, thank you for your response. All of our moisturisers/creams are housed in a 50g/50ml jar which is standard across our brand. The box is made of paper (which you can recycle) and is designed ...
Read moreto keep the product secure and safe. In this case, as you've mentioned that the cream was leaking - this might mean that the packaging is damaged. We would gladly replace this for you.dymelzaAU
Face burning !
I used for two days and seemed fine, then third day I put it on after a shower and my face instantly started burning and a rash broke out on forehead and cheeks, I’ve washed it off but still burning, was hopeful this was going to be worth the cost :(
Purchased in June 2020.
1 comment
Olay Customer CareOlay
Hi Dymelza,
Thank you for taking the time to share with us your feedback. We are so sorry to hear that you had an unfortunate experience with the product. We hope you are ok and recovering. Your feed...
Read moreback is important to us, and we would love to hear more about your experience.Other Moisturisers
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After 5 days of use my face is red and hot to the touch. This product is to strong for me. Perhaps I was only to have used it 1 day a week? I have always been happy with Olay products but won't be buying this again.
Purchased in January 2019 for $20.00.
1 comment
Customer S.Olay
Thank you for taking the time to share with us your feedback. We are so sorry to hear that you had an unfortunate experience with the Olay Regenerist Microsculpting Cream. We hope you are ok and recov...
Read moreering. Your feedback is important to us, and we would love to hear more about your experience. Please contact our Consumer Care Team at 1800 028 820 and they will be able assist. Rest assured, our products have undergone rigorous testing and we will continue to place the safety of our consumers as our top priority.
Find out how Olay Regenerist Micro-Sculpting Cream compares to other Moisturisers
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Questions & Answers
Payton A.asked
For anyone who has had a skin reaction to this product. What did you do to help with your skin reaction? I have red itchy bumps all over my face and rashes that look like a sun burn from using this product.
Songasked
I've used this product for years, mostly during the winter when skin is dryer. Opened a new jar this December and I'm itchy, red, and swollen all over my face and neck after one application. How did the formula change? I bought two large jars of this.
3 answers
Olay Customer CareOlay
Hi Song, thank you for your message and feedback. Your feedback is really important to us and we would like to help you out. That does not sound right at all and you definitely should not be experiencing the above. Could you share with us where did you purchase the product from and when did you experience the above? Please feel free to reach us on our Facebook as we have a dedicated team to assist you from there. Thank you.
I purchased it at Costco several months ago. I applied cream from a new jar December 3 and noticed some itchiness the next morning. By mid-day the 4th my face and neck were red and puffy. I rinsed off with water and did not use another product for a couple days. It subsided by the 6th, but I started searching the internet to see if there had been some change in the formula.
Started using olay when i was in highschool white lotion with the black cap and white bottle since then im still using it, unfortunately no product available when i moved here in sydney they only produce it in asian countries. 25 years later im still using oley but its olay regenrist i can say it depends on the skin try to keep looking for products thats suits ur skin type. Greatful i found one, family and friends and some people thinks i go to doctors for skin care but never experienced it and thanks to olay for that!!!
TDLasked
My whole face feel like a really bad sun burn right after applying the cream. Redness and swollen afterwards. How to treat it? Bought at costco in December 2019.
Thank you
2 answers
I bought mine at Costco, too and I'm having the same issues.
Olay Customer CareOlay
Hi Lauren,
Thank you for taking the time to share with us your feedback. We are so sorry to hear that you had an unfortunate experience with our product. We hope you are ok and recovering. Your feedback is important to us, and we would love to hear more about your experience.
Please contact our Consumer Care Team at 1800 028 820 and they will be able assist. Rest assured, our products have undergone rigorous testing and we have always place the safety of our consumers as our top priority. For more information on our product testing, please visit: https://anz.pg.com/product-safety/
Thank you,
Olay Customer Care Team
Details
| Category | Moisturisers |
|---|---|
| Skin Type | All |
| Price (RRP) | $48.99 |
| Day/Night Usage | Day |
| Application | Face |
| Release date | Dec 2007 |
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Olay Customer CareOlay
Hi Helen, we would love to help out and learn more about your experience with our product. We need to understand specifically which size of product you've purchased and the retailer which you have pur...
Read morechased from. Please contact our Consumer Care Team at 1800 028 820 (Australia) and they will be able assist. Thank you.